About a couple weeks back, we talked about hiring a virtual assistant. There was an article on what you should look for, the kinds of virtual assistants out there, and so on.
There’s no doubt about it. Virtual assistants or VA’s are pretty much the gateway to building your remote team. Once you get a good one, you’ll wonder how you ever got on without them as well as how you can benefit from other remote specialists.
So, today, we’ll talk about another fairly popular but slightly misunderstood remote work position: the (not-so) humble data entry clerk.
What Does a Data Entry Clerk Do?
Basically, a data entry clerk is in charge of entering and updating information in a company’s database. This could entail anything from editing changes in the company handbook, updating customer accounts, or scanning documents.
There are also advanced tasks, particularly those that involve medical or legal transcriptions. Data entry clerks for these jobs typically have more experience and may even have a medical or legal background.
The position is typically considered an entry-level one. However, in a lot of cases, a data entry clerk ends up playing a really crucial role. While they don’t really take part in major decision-making, their work certainly does. Think about it. Can you really make the right decision if the data you based it on is wrong? Obviously not.
How Do You Hire a Good One Remotely?
One of the best things about data entry jobs is that they can be done remotely. For a business owner like you, this can translate into two primary benefits: cost savings and convenience.
First, hiring remote data entry clerks from the Philippines means the exchange rate is in your favor. AUD paychecks will certainly go much farther there, so it’s a win-win situation for both parties.
Secondly, hiring remotely expands your talent reach exponentially. When you’re unfettered by geographical boundaries, you’d be casting a wider net with a wider array of talent at your fingertips.
Now that we’ve established that, how do you go about hiring your data entry rock stars? Here are some strategies you can employ:
1. Write down key hard and soft skills.
A good data entry clerk should have the following hard skills:
- Basic computer literacy. They should be able to run key software programs like Microsoft Excel or popular data entry programs like AutoEntry and ZedAxis.
- Decent typing speed. This is half the equation. There’s no point in being accurate if it takes you forever to get your work done on time. A good typing speed is about 50 words per minute (wpm), but if you’ll require bigger volumes of data entry work, 70 wpm might be a better minimum speed.
- Top-notch comprehension. Contrary to popular belief, data entry is not always a purely mechanical task. Good data clerks should also be alert to notice erroneous entries or to spot mistakes as they go about their job.
- Good communication skills. This goes for both verbal and written skills. You want your data clerk to be able to communicate any issues clearly, for one.
A solid grasp of grammatical rules and correct spelling is crucial for transcription work too. Incorrect entries, particularly in the legal or healthcare industries, could have catastrophic consequences.
Don’t forget to take soft skills into consideration as well. Time management skills, attention to detail, and meticulousness are all green flags for this position.
2. Post job openings on several online channels.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $7.49/hr
Pamela
Candidate ID: 452139
ADVANCED
-
Technical Support, Customer Experience, Zendesk...
INTERMEDIATE
-
Technical Support, Email Support...
Median Rate
$7.49
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 7.49 per hour or $USD 1299.03 per month
Remote Staff Recruiter Comments
- Pamela has more than 4 years of relevant work experience in the BPO industry.
- She has catered costumers/clients in the US, Australia, Canada and India.
- She has gained solid background in costumer handling, taking inbound and outbound calls, providing technical support via chat and email, troubleshooting, resolving customer’s inquiries and payment processing.
- She is proficient with the following tools:
- CRM
- Siebel
- MyCSP portal
- Microsoft Office applications
- Canva
- Pamela can confidently express her thoughts well.
- She is available to start immediately
Employment History
Account Specialists/Client Service Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2021 to May 2022 (11 Months)
Duties and Responsibilities:
- Fixing issues with the merchants/user's account. Namely billing, technical issues, taxes, etc.
- Handling billing issues, ads, ad delivery issues and account issue for Advertising Clients.
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2019 to August 2020 (12 Months)
Duties and Responsibilities:
- Assisting customer account issues and services including reset of password, basic billing concerns and issues with recovering account.
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2017 to August 2019 (24 Months)
Duties and Responsibilities:
- Assisting customer customer queries and technical difficulties for the service.
- Answering queries about billing and other account issues such as unauthorized access to their accounts as well as scheduling and rescheduling installation and service work orders.
Outbound Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2017 to June 2017 (2 Months)
Duties and Responsibilities:
- Making cold calls to leads on a list until we find a customer that fits the qualifications that we have for the certain subscription of the account.
Invoice Clerk/ Purchaser
Industry:
Electrical & Electronics
Employment Period:
April 2024 to June 2026 (26 Months)
Duties and Responsibilities:
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Hotel and Restaurant Management
Graduation Date:
January 1, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Technical Support, Customer Experience, Zendesk,
INTERMEDIATE ★★
-
Technical SupportEmail Support
Work at Home Capabilities:
- Internet Bandwidth: 100 Mbps and above
- Working Environment: Private Room
- Speed Test Result: Download: 111.67, Upload: 105.79
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: ASUS PRO
- Processor: Intel Core i5-8250OU CPU
- Operating System: Windows 10
All-inclusive Rate: USD $10.31/hr
Maria
Candidate ID: 449540
ADVANCED
-
Microsoft, Microsoft Excel, Microsoft Applications, SAP...
INTERMEDIATE
-
...
Median Rate
$10.31
$11.51
if $1 = PHP52
$13.84
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 10.31 per hour or $USD 893.22 per month
Full Time: $USD 10.31 per hour or $USD 1786.44 per month
Remote Staff Recruiter Comments
-
Avi has been working for 15 years offshore and onshore as an Executive Assistant. She supports the senior leadership team and provides services to 6 executives in a consultancy firm. Avi’s main responsibilities include managing calendars, making travel arrangements, preparing expense reports, and project management. She also handled US, UK, and Australian clients. Avi has been in this role for a long time and possesses qualities like being well-organized, great time management skills, and being able to act without guidance.
-
Her expertise is in the following:
- Calendar Management
- Email Management
- Call Handling
- Project Management
- Setting up meetings
- Inquiry Handling
- Internal and External Communication between staff and management
- Travel and Events Arrangement
- Time Sheet Management
- Administrative Support
- Gatekeeping
- Documentation
-
Adept in using the tools/applications like:
- Microsoft Office (Word, Excel, and PowerPoint)
- Microsoft Outlook
- Office 365
- MS Teams
- SAP
- Concur Expense
- Canva Pro
- Adobe Photoshop
-
She can start immediately and she is amenable to working any shift for a part-time or full-time position.
Predictive Index Behavioral Profile - Strategist
https://www.predictiveindex.com/reference-profile/strategist/
Strongest Behaviors
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish.
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules, and results.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
- Task-focused; often notices and is driven to fix technical problems, cutting through any personal/emotional issues. In areas of interest, has the aptitude to spot trends in data or figure out how complex systems work.
Behavioral Summary
Avi is an intense, results-oriented, self-starter whose drive and sense of urgency are tempered and disciplined by a concern for the accuracy and quality of the work. Their approach to activities and responsibilities will be well-thought-out, based on thorough analysis and detailed knowledge of all pertinent facts.
Strongly technically oriented, has confidence in own professional knowledge and ability to get things done quickly and correctly. With experience, will develop a high level of expertise and will be very aware of mistakes committed by self. Avi takes work and responsibilities very seriously and expects others to do the same.
Employment History
EXECUTIVE ASSISTANT
Industry:
Healthcare / Medical
Employment Period:
August 2021 to August 2022 (12 Months)
Duties and Responsibilities:
- Provides administrative support to Senior Leadership Team
- This includes preparing various forms of internal and external
- communication such as emails, memos, presentations and reports, managing calendars, setting up meetings, creating agendas and taking minutes and responding to various inquiries from internal and external stakeholders.
EXECUTIVE ASSISTANT
Industry:
Accounting / Audit / Tax
Employment Period:
August 2021 to August 2022 (12 Months)
Duties and Responsibilities:
- Responsible to deliver proactive support and administrative services, including:
- Calendar/Meeting Management
- Email Management
- Travel Management
- Expense Management
- Events Management
- Timesheet Management
- Telephone Management
EXECUTIVE ASSISTANT
Industry:
Manufacturing / Production
Employment Period:
October 2020 to August 2021 (10 Months)
Duties and Responsibilities:
- Act as the point of contact among executives, employees, clients and other external partners
- Manage information flow in a timely and accurate manner
- Manage executives' calendars and set up meetings
- Make travel and accommodation arrangements
- Track daily expenses and prepare reports
- Oversee the performance of other staff
- Act as an office manager by keeping up with office supply inventory
- Create information for internal and external communication — memos, emails, presentations, reports
- Take minutes during meetings
- Screen and direct phone calls and distribute correspondence
- Organize and maintain the office filing system
EXECUTIVE ASSISTANT
Industry:
Employment Period:
February 2020 to September 2020 (7 Months)
Duties and Responsibilities:
- Act as the point of contact among executives, employees, clients and other external partners.
- Manage information flow in a timely and accurate manner
- Manage presidents' calendars and set up meetings
- Make travel and accommodation arrangements
- Track dailyexpenses andprepare weekly monthly or quarterly reposts
- Format information for internal and external communication memos, emails, presentations, reports
- Screen direct phone calls and distribute correspondence
- Handle confidential documents ensuring they remail secure
- Conduct research and prepare presentations or reports as assigned
BUSINESS ASSISTANT TO THE SENIOR DIRECTOR
Industry:
BioTechnology / Pharmaceutical / Clinical research
Employment Period:
June 2019 to November 2019 (5 Months)
Duties and Responsibilities:
- General secretarial affairs and administrative work
- Coordinate executive communications, including taking calls, responding to e-mails, etc.
- Scheduling ofinternal andexternal meetings including agenda, minutes, if necessary; assurance of terms and deadlines of meetings
- Liaising with different stakeholders
- Travel Arrangement including airfare, hotel, car services, etc.
- Create reports and presentations,if needed
- Organized in maintaining documents, paper or electronic-wise
- Dealing with different partners
- Assist Director with any support required
EXECUTIVE ASSISTANT I EXECUTIVE OFFICE
Industry:
Property / Real Estate
Employment Period:
May 2016 to April 2019 (35 Months)
Duties and Responsibilities:
- Plans and schedules meetings and appointments, coordinates conferences and manages corporate events
- Ensures that materials for meetings are received on a timely basis
- Ensures invitee list includes all relevant participants and arrange meeting space, audio-visual equipment and other tools required
- Prepares, edits, and distributes correspondence, reports, presentations andanyother formsof communication from the Deputy
- Coordinates withother LTGC officers/heads on corporate reports and other requirements
- Attends Senior Management meetings to take minutes
- Fields incoming correspondence (phone calls,faxes, email), serves as all-around gatekeeper to the Deputy OIC's office
- Manages travel arrangements and expenses by making travel arrangements e.g., airfare, hotel and coordinates logistics/itinerary
- Organizes and maintains files and records
- Maintains contacts in database
- Provides full administrative support to the Deputy COO
- Performs any other relevant functions or responsibilities that may be delegated from time to time and participates in ad hoc projects
PERSONAL ASSISTANT TO THE PRESIDENT
Industry:
Employment Period:
August 2015 to May 2016 (9 Months)
Duties and Responsibilities:
- Directly working with the president in running different company.
- Executive and administrative work.
- Coordination with different Department and Clients
- Product presentation
- Corporate accreditation to different agencies
- Travel arrangements local and international
- Hotel Resevations
- Layout for company profile
- Arranging calendar of meetings
ASSISTANT SECRETARY TO THE VICE PRESIDENT - SALES
Industry:
Manufacturing / Production
Employment Period:
March 2013 to July 2015 (28 Months)
Duties and Responsibilities:
- Answers, screens and entertains calls; ensures that all calls are properly attended and clearly relayed tothe concerned officer or staff.
- Contacts clients or colleagues ondifferent transactions of the company.
- Coordinates with clients or colleagues regarding follow-ups, confirmations and requests.
- Screens andentertains visitors; ascertains nature orpurpose of visit.
- Receives, releases, files, sorts, indexes and records documents.
- Prepares document quotations, reports and writes correspondences.
- Sends fax communications and ensures clear copies are sent.
- Reminds/updates schedule of meetings, seminars and client calls.
- Performs typing jobs and proofreads the same.
- Makes reservations/coordinates venues fordifferent occasions as well as seminars.
- Records minutes of meetings.
- Performs other duties that may be assigned from time totime
- Answer telephones and giveinformation tocallers, take messages, or transfer calls to appropriate individuals.
- Arrange conferences, meetings, and travel reservations fo roffice personnel.
- Complete forms in accordance with company procedures.
- Compose, type,anddistribute meeting notes, routine correspondence, and reports.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Manage projects, and contribute to the team.
- Operate electronic mail systems andcoordinate the flow of information both internally and with other organizations.
- Order anddispensesupplies.
- Prepare individual and group sales report.
- Provide services tocustomers, such asorder placement and account information.
- Review work done for correct spelling andgrammar, ensure that company format policies are followed.
- Supervise other clerical staff, andprovide training and to new staff.
- Prepare delivery documents and purchase requisition using SAP program.
- E-mail communication to clients
EXECUTIVE PERSONAL ASSISTANT
Industry:
Architectural Services / Interior Designing
Employment Period:
September 2004 to February 2013 (100 Months)
Duties and Responsibilities:
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Arrange conferences, meetings, and travel reservations for office personnel.
- Complete forms in accordance with company procedures.
- Compose, type, and distribute meeting notes, routine correspondence, and reports.
- Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Mail newsletters, promotional material, and other information.
- Maintain scheduling and event calendars.
- Make copies of correspondence and other printed material.
- Open, read, route, anddistribute incoming mail and other material, and prepare answers to routine letters.
- Schedule and confirm appointments for clients and suppliers.
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
- Take dictation in shorthand or by machine.
- Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
- Conduct searches to find needed information, using such sources as the Internet.
- Coordinate conferences and meetings.
- Establish work procedures and schedules, and keep track of the daily work of clerical staff.
- Learn to operate new office technologies as they are developed and implemented.
- Manage projects, and contribute tothe team.
- Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
- Order anddispensesupplies.
- Prepare andrelease checks.
- Provide services to customers, such as order placement and account information.
- Review work done for correct spelling and grammar, ensure that company format policies are followed.
- Supervise other clerical staff, and provide training and orientation to new staff.
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
SECRETARY
Industry:
Manufacturing / Production
Employment Period:
January 2003 to September 2004 (20 Months)
Duties and Responsibilities:
- In Charge in preparation of jobsite monthly expenses per project.
- Purchasing of Jobsite materials as per jobsite request.
- Preparation of weekly payables.
- Prepare uptodatepurchases report.
- Handle Phone calls.
- Jobsite monitoring daily reports andschedules.
- Checking daily incoming and outgoing commodities.
- Reporting directly to superiors for jobsite updates.
- Deals with sub contractors and jobsite engineers for daily accomplishments.
- Responsible in filing documents and receivables.
- Handles Monthly reports/ miscellaneous expenses for Main Office.
- Prepares Weekly Vale and Payroll
- Handles Releasing ofpayroll, and Weekly Vale
- Handles Suppliers Collection.
- Prepares Payables and expenses.
FINE DINING GUEST ATTENDANT
Industry:
Employment Period:
November 2002 to January 2003 (2 Months)
Duties and Responsibilities:
- Render service tothecustomer by following Company's SOP.
- Promote suggestive Selling and fine dining experience.
- Usher assistance to Guest.
- Responsible in maintaining cleanliness and SOP at Dining Area.
- Responsible in taking orders and serving.
- Encourages sales increase through good communication skills, great dining presentation and marketing assistance.
ENCODER
Industry:
Transportation / Logistics
Employment Period:
August 2002 to October 2002 (2 Months)
Duties and Responsibilities:
- Responsible in Data Encoding of Real Estates Payments using software
- Manual coding of real estate bin cards for computerization.
- Analyzing real estate Bin Cards.
INVENTORY CLERK / OFFICE STAFF
Industry:
Printing / Publishing
Employment Period:
August 2000 to June 2002 (22 Months)
Duties and Responsibilities:
- Responsible in monthly inventory of garments.
- Rovingpersonnel foroutlet salesandinventories.
- Handles customer and transactions using POS.
- Knowledgeable indoing all sales reports inalloutlets.
- Handles Phone calls and customer complaints.
- Handles garments coding for standard system.
- Prepares Monthly Inventory Report using MS Office.
- Responsible in making signages for marketing posters.
- Handles Maintenance and trouble shooting for POS.
- Handles issuance of Official Receipts and filing ofoutlet sales
OFFICE STAFF
Industry:
Printing / Publishing
Employment Period:
March 1998 to June 2000 (27 Months)
Duties and Responsibilities:
- Responsible in Presentation ofproofread materials for clients.
- Handle Phone Calls
- Deal with prospective clients.
- Follow-up Production status.
- Responsible for deliveries and issuance of DR's and Invoices
- Handling Weekly petty cash.
- Responsible in Liquidation of expenses.
- Handling Clients Quotations.
- Presenting and filing of Office Documents
CASHIER
Industry:
Employment Period:
April 1996 to January 1998 (21 Months)
Duties and Responsibilities:
- Responsible inhandling thecash register (POS).
- Suggested products that will increased sales
- Encourages customers through good communication skills and
- Standard Operating System ofthe company.
Education History
Skills
ADVANCED ★★★
-
Microsoft, Microsoft Excel, Microsoft Applications, SAP, Intranet, Google Docs, Google Drive, Shared resource, Project Management, Calendar Management, Email management, Administrative Support, Travel Management, Expense management, Timesheet Management, Documentations, Call Handling, Appointment Setting, Microsoft Outlook, Office 365, Adobe Photoshop,
INTERMEDIATE ★★
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 121.49, Upload: 138.44
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: AMD Ryzen 5
- Operating System: Windows 11
All-inclusive Rate: USD $8.43/hr
Christ
Candidate ID: 445894
ADVANCED
-
Data Entry, Administrative Support, Customer Service...
INTERMEDIATE
-
Executive Assistance, Social Media Management...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Christ has been working for more than 8 years mostly within Logistics, Financial & E-commerce industries. He was able to handle roles for Customer Support, Data Entry, Social Media Management, General Administration & Executive Assistance catering to clients from US & Australia. He is well versed in terms of doing the following tasks:
- Data management (Encoding & Processing)
- Email Management
- Customer Service
- Invoice Management
- Scheduling Meetings
- Posting Blogs & Newsletters
- E-commerce Support
- He is proficient in using the following tools/software:
- Microsoft Excel (Able to use Pivot & VLookup)
- Salesforce
- Microsoft Word
- Asana
- Google Sheets
- Social Media (Facebook, LinkedIn, Instagram & TikTok
- Zendesk
- HubSpot
- He is available to start immediately. He is amenable to working the day shift for any part-time or full-time position.
Strongest Behaviors:
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Christ will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Employment History
FREELANCE
Industry:
Retail / Merchandise
Employment Period:
March 2020 to November 2021 (20 Months)
Duties and Responsibilities:
- Update data in Ecommerce platform -
- Supporting Purchasing team
- Update price changes
- Create new online product listings.
- Product data entry into e-commerce platform.
- Product description writing.
- Source data and pictures from vendors.
- Assist graphic artist in product image upload and editing.
- Monitor and update inventory fields.
- Customer service assistance as needed.
- Maintain and update relevant internal documentation.
- Assist in new product development as needed.
DATA ENTRY SPECIALIST/ Customer Support Expert
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2014 to February 2015 (13 Months)
Duties and Responsibilities:
- Supporting Customer Care - Taking Inbound Calls from customer that has inquiry with their package. (Ex. ETA, package location, cancellation, return, refund, etc)
- Product/Item Management - Making sure that the Product name, type, classification, weight, size, dimension, description is correct per container and needs to have quality code depending on the country of destination
- Updating Inventory - Inputting the additional items/products in each shipment per container with the information such as: Product name, type, classification, weight, size, dimension and quality code if applicable
- Admin task related - Encoding the customer information who owns the item/product in the container in CRM/Salesforce
- Email Management - Handling incoming emails from customer and client with their inquiries about the ETA of the shipment
CUSTOMER CARE/TECHNICAL SUPPORT REPRESENTATIVE
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2017 to April 2018 (13 Months)
Duties and Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Data Entry Specialist (Full-time)
Industry:
Utilities / Power
Employment Period:
May 2022 to June 2022 (0 Months)
Duties and Responsibilities:
- Dealing mostly with data/records- working closely with the Operations Head , possible preparing pricelist
- Data entry in excel for related reports (Pivot and Vlookup)
Social Media Manager / E-Commerce Support Ambassador
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2015 to March 2018 (36 Months)
Duties and Responsibilities:
- Page Monetizing & Health Check – Handling multiple Facebook, Instagram and Twitter Pages to be monetized. Monitor Page posts and shares if there’s any possible restriction or violation to be prevented.
- Post Boosting & Ads Posting – Boosting posts on Facebook Pages that is connected to Instagram and Twitter. Managing Ads by setting the targeted audience, location, age, gender, etc.
- Photo and Video Editing – Adding Filter to photo and putting visualized context depending in the events. Editing short clips for TikTok, FB & IG reels and Ads – Resizing, Filter, Animation, Subtitle, Transition, Intro & Outro.
- Page Management – Setting up Pages as an Admin by generating away messages, templated comment & messages, responding to customer’s inquiry to page.
- Other Admin Related Tasks – Doing EOD in Google Sheet and sending directly to the Page owner composing of person who interested with the products and who wants to partner with the business
General Admin Assistant / Data Entry Specialist
Industry:
Transportation / Logistics
Employment Period:
April 2018 to April 2019 (12 Months)
Duties and Responsibilities:
- Tracking Orders - Monitoring drivers that has scheduled delivery for each items/product per location. Location of the driver and ETA should match in the tracking information)
- Supporting Customer - Handling incoming emails and chat from customer that would like to track their parcel. Sending them a link where they could see real time tracker of location of the driver and the ETA for delivery)
- Inventory Management - Once delivery is complete, the information of the delivery such as: customer name, product description, location, time of delivery and proof of delivery, will be gathered and needs to be documented in Google Sheet or Spreadsheet. Same goes to CRM for documentation.
- Admin task related - Doing cross check to all delivered parcels inputted in Spreadsheet to Notion. Then creating a new Spreadsheet then documenting the information to the new Spreadsheet that will be sent to internal team.
Marketing Data Analyst / Executive Assistant
Industry:
Banking / Financial Services
Employment Period:
May 2019 to May 2021 (24 Months)
Duties and Responsibilities:
- Email Management both Inbound and Outbound - Answering incoming inquiry email in Gmail and Outlook, sending out emails that includes updates, new information and anything that needs to be rolled out to for the client.
- Organizing and Scheduling Meetings - Setting an appointment using Calendly via Google Meet, Zoom. For important meetings that was able to confirmed by the Appointment Setter team, then putting documentation in Google Sheet.
- Data/Document Processing - Processing agreements and important documents. Making sure that all are signed via DocuSign, Signwell. (Other Adhoc tasks – Files Management, Data Entry, Booking, Purchasing, Returns, etc.)
- Invoice Management – Managing and monitoring inbound and outbound invoice by saving a copy in folder and in shared Google Drive. Tracking invoice in Microsoft Excel for cross checking.
- Taking detailed minutes - Joining meetings with the Insurance Advisor and prospect to gather detailed information that was mentioned during the session, then writing it in Microsoft Word to be distributed to Marketing team
- Publishing Blogs in WordPress and running Site Audit in SEMrush - Posting blogs in WordPress and translating to Spanish words in Weglot, then running site audit in SEMrush to see scores and broken links
- Sending reminders - Sending notification reminder through email via Outlook to Marketing team about their appointments with the CEO and other SEO meetings
General Admin Assistant / Executive Assistant
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
June 2021 to December 2023 (30 Months)
Duties and Responsibilities:
- Scheduling Meetings - Setting an appointment using Calendly via Google Meet, Zoom. For important meetings that was able to confirmed by Marketing team. Calling the interviewee and getting their availability
- Data Encoding and Processing - Processing agreements and important documents. Making sure that all are signed via DocuSign, Signwell. Organizing files, receipt, invoice, personal and business documents in Evernote by renaming the document and placing the files in their respective folder.
- Publishing Blog/Posts & Newsletter - Posting blogs and Newsletter update in WordPress that will show in the website and running site audit in SEMrush to see scores and broken links, clicks, views, etc.
- Sending reminders - Sending notification reminder through email via Outlook or Google Mail to the podcaster and the interviewee (CEO, Founder, Speaker or another influencer)
- Lead Management - Encoding the information of interviewee type of business, contact number, website, social media and email address
- Email Management – Monitoring podcasters email for incoming important emails. Forwarding the email to the podcaster via Slack and responding to the email
- Invoice Management – Managing and monitoring inbound and outbound invoice by organizing it in folder using Evernote and importing files to Google Drive to save a copy. Tracking invoice in Microsoft Excel for clearance every month.
Administrative Assistant
Industry:
Others
Employment Period:
January 2024 to Present
Duties and Responsibilities:
- Calendar management - Maintain calendars, schedule meetings and appointments. You will also be responsible for sending meeting invites and make adjustments as needed for the client or the customers
- Communication- Draft, send and respond to emails on behalf of the Director. Organize team communications through whatsapp
- Data Entry - Accurately input data into the company database (Hubspot) and ensure all necessary documents are organized.
- Ticketing - Support tickets in Hubspot. Track progress and notify the right person.
- Other Adhoc tasks related to Administrative and Assisting the Director and his business partner.
Education History
Field of Study:
Protective Services & Management
Major:
Criminology
Graduation Date:
January 1, 2022
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Engineering (Marine)
Major:
Marine Engineering
Graduation Date:
January 2, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Data Entry, Administrative Support, Customer Service,
INTERMEDIATE ★★
-
Executive AssistanceSocial Media Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Dell
- Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $8.43/hr
Anthony
Candidate ID: 444490
ADVANCED
-
Property Management...
INTERMEDIATE
-
Data Entry, Technical Support...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Anthony is fairly new to the online setup but has managed to gain experience working as a Virtual assistant for a real estate company. Prior to working as a Virtual Assistant, He was employed as a buyer and procured for the mining, industrial and transportation services industries.
- His VA experience required him to do the following tasks:
- Answering inquiries via call.
- Setting appointments with agents on the field.
- Administrative tasks
- Email communications
- Property/Account Management
- He is also an experienced clerk and was tasked to do the following:
- Data Entry (55 WPM)
- Labor control
- Supply chain management
- Work permits
- Document control
- Business writing
- Graphics design
- In his work, he has taken advantage of the following tools:
- MS Office
- Canva
- Photoshop
- Google Workspace
- Sketchup
- Appfolio
- Ring Central
- Pulse mining system
- Other experiences that he has worked on are property and equipment management, sales & marketing, customer service and technical support.
- He is available to work fulltime and can start immediately.
Predictive Index Profile - Scholar
https://www.predictiveindex.com/reference-profile/scholar/
Strongest Behaviors
- Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
- Independent, analytical, critical, and creative thinking and action.
- Proactivity in driving to reach goals while moving at a faster-than-average pace. Inquisitive about the world.
- Eager for results, drive is for swift implementation. Works best in fast-paced environments offering a variety of activities.
Anthony is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
He is reserved and will generally express himself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, he will produce carefully thought-out work of high quality and precision.
Employment History
Procurement Officer (Supervisor)
Industry:
Mining
Employment Period:
October 2010 to December 2014 (49 Months)
Duties and Responsibilities:
IT ServiceDesk Analyst Level1
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2022 to August 2023 (15 Months)
Duties and Responsibilities:
IT ServiceDesk Analyst Level 2
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2023 to September 2024 (12 Months)
Duties and Responsibilities:
IT ServiceDesk Analyst level2
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2024 to December 2025 (14 Months)
Duties and Responsibilities:
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
January 1, 2005
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Property Management
INTERMEDIATE ★★
-
Data EntryTechnical Support
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: Intel Core i3 - 1115G4
- Operating System: Windows 10
All-inclusive Rate: USD $7.49/hr
Angela
Candidate ID: 439598
ADVANCED
-
Procurement, Purchasing Management, eCommerce, Administrative Skills...
INTERMEDIATE
-
Video Editing, Customer Service...
Median Rate
$7.49
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 7.49 per hour or $USD 1299.03 per month
Remote Staff Recruiter Comments
- Anj has a bachelor's degree in Tourism Management.
- She has been working for almost 7 years in the Payment Terminal Services, Real-Estate, E-Commerce, Retail, Digital Marketing and Advertising, Solar Company, Hospitality and BPO Industries where she supported the following tasks:
- Purchasing Head
- Procurement Officer and Supervisor
- Data Entry Specialist
- E-commerce Junior Project Manager
- E-commerce Virtual Assistant/Chat Support
- Facilities Associate
- Technical Support
- Customer Service
- Phone Support
- Administrative tasks
- Order Processing
- Creating PO (Purchase Order) and processing Purchase Requisition
- She is proficient using Google Suites, MS office, Trello and Canva.
- She considers herself as harworking and dedicated person.
- She can start ASAP, amendable working any shifts, and open for any full-time or part-time role.
Strongest Behavior
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Angela Rose has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Angela Rose will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
Employment History
Procurement Supervisor/Officer/E-Commerce Customer Service Junior Project Manager
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
July 2021 to January 2022 (6 Months)
Duties and Responsibilities:
- Fulfill and validate purchase requests from all departments.
- Perform strategic sourcing and negotiate with vendors.
- Process purchase orders and other purchasing documents.
- Maintain vendor files and documents.
- Create and manage the team schedule.
- Coordinate with Finance regarding payment status.
- Monitor the inventory and maintenance of office equipment.
- Negotiate pricing and implement effective pricing strategies.
- Create purchase orders (POs) and process purchase requisitions from employees.
- Request payments from the finance department for approved quotations and orders.
- Provide regular instructions to suppliers regarding pricing, procedures, and company branding.
- Handle order processing and fulfillment from E-commerce and Social Media platforms.
- Upload and organize products and details on Seller Center platforms.
- Coordinate packing, booking logistics, and shipments.
- Source potential leads and maintain relationships with vendors.
- Present merchant decks to sellers.
- Deliver excellent customer service to internal stakeholders and external vendors.
E-Commerce Customer Service VA
Industry:
Retail / Merchandise
Employment Period:
August 2020 to March 2021 (6 Months)
Duties and Responsibilities:
- Answer emails and chat inquiries on Help Scout.
- Create and manage tickets on Trello.
- Source winning products and niches on AliExpress and AdSpy.
- Edit pictures and GIFs for product listings.
- Create product funnels and product pages on Shopify.
- Upload products to Shopify platform.
Admin and Purchasing Head
Industry:
Others
Employment Period:
February 2022 to August 2023 (17 Months)
Duties and Responsibilities:
- Fulfilled and validated purchase requests for all departments.
- Created purchase orders.
- Conducted strategic sourcing and negotiated with vendors.
- Processed purchase orders and other purchasing documents.
- Maintained vendor files and records.
- Sent Statements of Account (SOA) to merchants and cli
Medical Virtual Assistant
Industry:
Healthcare / Medical
Employment Period:
March 2024 to June 2024 (2 Months)
Duties and Responsibilities:
- Provided patient care, handled phone calls, created phone notes, and managed tasks.
- Managed correspondence, accounts receivable, and performed billing and coding tasks.
- Coordinated with various departments to ensure smooth operations.
- Managed emails and performed a variety of medical administrative tasks.
- Updated and followed up on orders in Durable Medical Equipment (DME).
- Plotted and updated the provider's schedule in Dr. Chrono.
- Served as the executive assistant to the Director of Operations.
Data Entry Specialist
Industry:
Property / Real Estate
Employment Period:
April 2022 to January 2023 (9 Months)
Duties and Responsibilities:
- Created spreadsheets to track important customer information.
- Transferred data from hard copies to a digital database.
- Updated customer information in the database.
- Organized existing data in spreadsheets.
- Verified outdated data and made necessary updates to records.
- Navigated CRM tools such as Ready Mode, Hivemind, Skip Genie, and other appraisal website
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2015 to May 2016 (5 Months)
Duties and Responsibilities:
- Provide daily technical support to users of various computer systems.
- Answer user questions promptly and accurately.
- Analyze and diagnose system problems.
- Quickly implement solutions to restore proper system operation.
- Ensure high-quality service and maintain system performance standards.
- Document issues and resolutions for future reference.
- Collaborate with other IT team members to improve support processes.
Front Desk Receptionist F&B / Customer Service
Industry:
Hotel / Hospitality
Employment Period:
July 2016 to November 2016 (4 Months)
Duties and Responsibilities:
- Welcome and greet hotel guests warmly.
- Assist guests to their respective tables and chairs.
- Manage table reservations efficiently.
- File and organize important documents.
- Provide exceptional customer service to ensure guest satisfaction.
- Handle guest inquiries and resolve any issues promptly.
- Offer information about hotel services, amenities, and local attractions.
- Ensure the front desk area is tidy and presentable.
- Coordinate with other hotel departments to enhance guest experiences.
Facilities Associate and Customer Service
Industry:
Hotel / Hospitality
Employment Period:
November 2016 to April 2018 (17 Months)
Duties and Responsibilities:
- Welcome clients and guests warmly.
- Answer incoming calls and emails promptly.
- Monitor and receive incoming and outgoing documents.
- Book and manage meeting rooms.
- Monitor and maintain office supplies and materials.
- Address facilities concerns efficiently.
- Organize and release lockers to agents.
Healthcare Virtual Assistant
Industry:
Healthcare / Medical
Employment Period:
March 2023 to October 2025 (31 Months)
Duties and Responsibilities:
Education History
Field of Study:
Hospitality/Tourism/Hotel Management
Major:
Tourism Management
Graduation Date:
March 30, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Procurement, Purchasing Management, eCommerce, Administrative Skills, Data Entry,
INTERMEDIATE ★★
-
Video EditingCustomer Service
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16424888280
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: Intel® Core™ i5-9300H CPU @ 2.40 GHz 2.40 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $7.12/hr
Emmalyn
Candidate ID: 436876
ADVANCED
-
Data Entry, Research, Email Handling, Calendar Management...
INTERMEDIATE
-
Documentations, Communication Skills, Document Formatting...
Median Rate
$7.12
$7.74
if $1 = PHP52
$8.94
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.12 per hour or $USD 617.02 per month
Full Time: $USD 7.12 per hour or $USD 1234.04 per month
Remote Staff Recruiter Comments
- Emma has over 14 years of work experience within Accounting, Government industries.
- Her skills includes the following:
- Admin Support
- Data entry
- Research
- Email Support
- Events Management
- Calendar Management
- Proficient in using the following tools/technologies:
- Google Suite
- DocuSign
- Google Drive
- Canva
- MS Outlook
- She is available to start immediately
Predictive Index Behavioral Profile - Adapter
Strongest Behaviors
- Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
- Detail-oriented; typically makes and follows a plan to keep track of things and usually follows up to ensure completion.
- Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.
Behavioral Summary
This is a valid Behavioral Assessment, and this individual does not need to take the assessment again.
This is a flexible individual who portrays a similar amount of each drive. At times, this person may express certain motivational needs, and at other times those needs may be different.
Emmalyn is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. They may desire to take the lead on a project but are also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.
Employment History
Industry:
Government / Defence
Employment Period:
July 2007 to June 2011 (47 Months)
Duties and Responsibilities:
- Accepted applications for initial registration and renewal of professional licenses of various professions covered by the Commission
- Processed and released the requested documents of licensed professionals (ranging from IDs to Certificates)
- Assisted in administration of exams and ensured that the board examinees were able to understand the instructions and complied with the Commission's protocols and guidelines.
Industry:
Architectural Services / Interior Designing
Employment Period:
September 2012 to December 2012 (3 Months)
Duties and Responsibilities:
- Charged with internal and external communications
- Management of the Firm's rolodex
- Handled, scheduled and organized external meetings
Industry:
Accounting / Audit / Tax
Employment Period:
August 2013 to March 2022 (103 Months)
Duties and Responsibilities:
- Creation, management, and updating of data of licensed professionals
- Coordination, processing of documents for renewal of accreditation licenses
- Research, initiate and maintain communications between the Firm and regulatory agencies of the applicants:
- This could range from inquiries on completion of documents, the status of their application, and the release date of the renewed file
- Provide solutions to diminish pain points when dealing with complex challenges that are present during a client’s application:
- This could range from proper timing, how to respond, escalate complex issues to superiors, assurances that transaction(s) will go smoothly, finding the necessary information that is not readily available especially in terms of procedures and requirements
- Assisted/co-hosted company-held seminars and webinars, along with:
- Creating a spreadsheet database for prospective clients who expressed interest in attending
- Coordinated with the Finance Team to insured the client(s) processing of their invoices, Official Receipts, collection, follow-up, and release of documents upon obtaining confirmation of payment(s)
- Provided suggestions and insights to prevent and/or minimize possible issues and conflicts
- Drafted and send E-mail communications and announcements (in memo format) as approved by superiors
Education History
Field of Study:
Nursing
Major:
Nursing
Graduation Date:
January 1, 2007
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Data Entry, Research, Email Handling, Calendar Management, Administrative Skills, Electronic data filing, Email Support,
INTERMEDIATE ★★
-
DocumentationsCommunication SkillsDocument Formatting
Work at Home Capabilities:
- Internet Bandwidth: 15 Mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: DSL
- Hardware Type: Desktop
- Brand Name: HP
- Processor: Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz
- Operating System: Windows 10
All-inclusive Rate: USD $8.43/hr
Dawn
Candidate ID: 435681
ADVANCED
-
Administrative Skills, Back-office, Virtual Assistant Skills...
INTERMEDIATE
-
Calendar Management, Documentations, Invoicing, Social Media Management...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 10.31 per hour or $USD 893.22 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Dawn has been working for almost 5 years now
- She gained experience in virtual assistance, calendar management, admin support, travel arrangements, email management and handle documents.
- She attended Attended Course training with General Virtual Assistant Certificate, Virtual Executive Assistant Certificate, and Basic WordPress Certificate.
- She has basic knowledge of doing invoices using Xero.
- She is also proficient in using Gmail, Outlook, and ActiveCampaign
- She has worked with US clients.
- She can start immediately. Open for full-time and part-time
Strongest Behaviors
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
A very conscientious and disciplined person; particularly careful, thorough, and accurate in her work. Dawn is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Dawn will depend upon professional training, her own experience, or management leadership, to provide those standards and the structure needed for her work.
Employment History
ADMINISTRATIVE ASSISTANT
Industry:
Others
Employment Period:
July 2018 to February 2022 (43 Months)
Duties and Responsibilities:
- Answer emails and phone calls from customers.
- Make travel arrangements.
- Schedule appointments
- Prepare presentations according to instructions given
- Minutes of Meeting
- Meeting Budget
- Create content to post on the company's social media channels.
VIRTUAL ASSISTANT
Industry:
Property / Real Estate
Employment Period:
June 2021 to November 2022 (16 Months)
Duties and Responsibilities:
- Updating tasks on Monday.com Basic WordPress Certificate.
- Updating agent's information on Monday.com
- Getting agent's information on Realestate.au
- Getting underground asset plans via DBYD Website
- Getting property details on Landchecker Website
- Editing photos on Canva to post on Instagram and
ASSISTANT RESTAURANT MANAGER
Industry:
Employment Period:
December 2016 to June 2018 (17 Months)
Duties and Responsibilities:
- Handle store funds, managing store sales, marketing strategies, incentives
- Managing customer concerns, complaints, feedbacks
- Doing clerical and administrative works (every day store report, permits)
- Managing store operations, guiding crews - Monitoring products inventory
Executive Assistant
Industry:
Consulting (Business & Management)
Employment Period:
December 2022 to March 2024 (14 Months)
Duties and Responsibilities:
Education History
Field of Study:
Psychology
Major:
Graduation Date:
June 3, 2009
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative SkillsBack-officeVirtual Assistant Skills
INTERMEDIATE ★★
-
Calendar ManagementDocumentationsInvoicingSocial Media Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Cable
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: Inter Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $8.43/hr
Carmela
Candidate ID: 431775
ADVANCED
-
Administrative Skills, Customer Handling, Communication Skills, MS Teams...
INTERMEDIATE
-
Data Entry, Canva...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.49 per hour or $USD 649.51 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Carmela started in the BPO industry for 4 years. She was able to do fraud analysis, record handling, customer service, financial management and email support.
- She then transitioned as a virtual assistant where some of her responsibilities include:
- data entry
- outbound calls to prospective client
- appointment setting
- recruitment
- She has became a healthcare virtual assistant where she performs the following:
- inbound and outbound calls to and from patients
- liaise between patients and providers
- appointment setting
- She did recruitment for licensed practical nurses, certified nursing assistants and nurses in the US. She did end to end recruitment:
- job posting
- credentialing
- interviewing
- onboarding
- She is knowledgeable on the following tools:
- Kamana
- Jazz HR
- ZipRecruiter
- Nurses.com
- Indeed
- She is ready to start after a week.
Predictive Index Behavioral Profile - Individualist
Strongest Behaviors:
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Carmela is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.
Having a willingness to take risk, Carmela is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.
In expressing and acting on her ideas, she is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set she’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.
Employment History
RECRUITER
Industry:
Healthcare / Medical
Employment Period:
September 2021 to March 2022 (5 Months)
Duties and Responsibilities:
- Responsible for meeting hiring goals and sourcing and screening candidates.
- Coordinating the interview process.
- Facilitating offers and employment negotiations while ensuring candidates have a pleasant experience.
- Posting on Facebook (creating good content and graphic designing).
- Responsible for attracting candidates for jobs and matching them to temporary or permanent positions with client companies.
- Ensure consistency between expectation and candidates preferences.
VIRTUAL ASSISTANT
Industry:
Banking / Financial Services
Employment Period:
February 2021 to August 2023 (30 Months)
Duties and Responsibilities:
- Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette).
- Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers.
- Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences.
- Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers and Attorney's office.
- Providing administrative support which includes (data entry, appointment scheduling).
- Has excellent communication skills.
VIRTUAL ASSISTANT
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2021 to March 2021 (2 Months)
Duties and Responsibilities:
- Helping the client with a personal task
- Data Entry
- Hire New team members
- Make outbound calls to prospective clients for the Inside Sales rep to close
- Appointment Setting Experience calling B2B client
- Schedule Team meeting
CUSTOMER SERVICE REPRESENTATIVE / EMAIL SUPPORT
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2019 to December 2020 (15 Months)
Duties and Responsibilities:
- Responding to customer inquiries quickly, directly, and concisely.
- Being able to communicate effectively in a fast-paced, written medium.
- Ensured customer satisfaction by handling day-to-day affairs.
- Multi-task effectively
- Identifying customers' needs and helping a customer with their concerns
FRAUD ANALYST
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2018 to July 2019 (16 Months)
Duties and Responsibilities:
- Provide excellent customer service while in a high call volume and fast-paced environment.
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks.
- Ensure confidentiality of all information collected during an investigation.
- Recommend anti-fraud processes for changing transaction patterns and trends.
Scheduling Coordinator
Industry:
Healthcare / Medical
Employment Period:
July 2024 to June 2025 (10 Months)
Duties and Responsibilities:
Education History
Field of Study:
Agriculture/Aquaculture/Forestry
Major:
Upland Farming
Graduation Date:
February 27, 2007
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Skills, Customer Handling, Communication Skills, MS Teams, Staff Scheduling, Fraud Analysis,
INTERMEDIATE ★★
-
Data EntryCanva
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 13.70, Upload: 63.54
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Customized
- Processor: Ryzen 5
- Operating System: Windows 10
All-inclusive Rate: USD $6.84/hr
Madonna
Candidate ID: 426094
ADVANCED
-
Computer Literacy, Communication Skills, Customer Service, Collections...
INTERMEDIATE
-
Zendesk, Salesforce.com, Shopify, Product Listing...
Median Rate
$6.84
$7.41
if $1 = PHP52
$8.50
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.84 per hour or $USD 592.65 per month
Full Time: $USD 6.84 per hour or $USD 1185.30 per month
Remote Staff Recruiter Comments
- Madonna Laureen has worked for more than 10 years within various BPO industries.
- Since 2012, she has been in customer service and provided support via email, chat, and calls.
- She handled collections, banking, food delivery, and Telco accounts.
- Furthermore, she has honed her skills in email management, collections, order processing, payment arrangements, fraud transactions, and appointment setting.
- She recently worked as a Sales Support with an AU client in Remote Staff where was exposed to e-commerce. She was involved with customer service and administrative tasks such as data entry/product listing.
- Well-versed with software tools such as:
- CRM
- MS word
- MS Excel
- Outlook
- Zendesk
- Salesforce
- Shopify
- She is available to start immediately.
https://www.predictiveindex.com/reference-profile/guardian/
Strongest Behaviors:
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
- Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
Behavioral Summary:
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Madonna is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. She will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Employment History
Customer Service Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2021 to July 2021 (5 Months)
Duties and Responsibilities:
- Ensures all customer orders were acknowledged and processed promptly.
- Verified logistics on order tracking to ensure products delivered adhered with customer SLAs.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Knowledgeable of process updates, escalating critical issues and monitoring queries in line with best practices.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Collections Agent
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2013 to November 2017 (48 Months)
Duties and Responsibilities:
- Interview customers to identify the reasons for delinquency, source of income, and next pay date to build solutions for financial issues.
- Processed payments over the phone and set up recurring drafts.
- Collaborate with the team to address team goals and reach KPI’s.
- Input customer information, call notes, and personal data onto the internal database.
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
- Resolved direct debit issues and complaints promptly
- Offer payment solutions according to the hierarchy
First Line Technical Support/CSR
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2013 to September 2013 (2 Months)
Duties and Responsibilities:
- Completed logs and job reports for service calls at end of shift to preserve accurate information.
- Communicated product and machine failure details to address and resolve root causes.
- Assisted customers with product-related questions, feedback and complaints.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Input customer information, call notes and personal data onto internal database.
General Care Support
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
June 2012 to September 2012 (3 Months)
Duties and Responsibilities:
- Kept customers updated on order status, deliveries, account information, and order details when appropriate through Database.
- Maintained engaging conversations with customers to build relationships and upsell further products.
- Assisted customers with product-related questions, feedback, and complaints.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
- Kept detailed records of customer interactions for future reference.
Sales Support
Industry:
Retail / Merchandise
Employment Period:
February 2022 to March 2023 (12 Months)
Duties and Responsibilities:
- Add and update product listings
- Find or write a description and specifications in table format (using basic HTML tags)
- Add specific product configurations and stock lines (where applicable).
- Find and upload high quality product photos with appropriate captions relevant PDF documents such as product data sheets, user manuals and accessory lists. Each uploaded PDF document should be named appropriately based on the type of document and the associated product.
- Find and link to any appropriate YouTube videos relating to the product.
- Create links to related products such as accessories or consumables.
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
January 1, 2004
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Computer Literacy, Communication Skills, Customer Service, Collections, Typing, Social Media, Phone Support, Email Handling, Chat Support, Negotiation,
INTERMEDIATE ★★
-
ZendeskSalesforce.comShopifyProduct Listing
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 29.61, Upload: 43.38
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Generic
- Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz 3.10 GHz
- Operating System: Windows 10
All-inclusive Rate: USD $8.43/hr
Arvin
Candidate ID: 423953
ADVANCED
-
Lead Generation, LinkedIn Lead Generation, Outbound Lead Generation, Administrative Support...
INTERMEDIATE
-
Data Entry, Social Media Management, Salesforce CRM, Microsoft Office...
Median Rate
$8.43
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.43 per hour or $USD 730.75 per month
Full Time: $USD 8.43 per hour or $USD 1461.50 per month
Remote Staff Recruiter Comments
- Ben has been working since 2010 in different industries mostly in the BPO industry. He was a Customer Service Support Representative, Data Specialist, Sales Development Representative, Virtual Assistant, and Customer Support Operator.
- He was previously promoted to Team Leader and supervised a team.
- He is competent in providing support to the following:
- Customer Service - calls, email and chat
- Email Management
- Appointment Setting
- Lead Generation
- Telemarketing
- Data Management
- Management roles (e.g. Team Leader)
- Administrative tasks
- He is proficient in using the following tools:
- Amdocs
- Salesforce
- Google Spreadsheets
- LinkedIn Sales Navigator
- Avaya Phone System
- Jira
- Trello
- Zenoti
- Slack
- MS Office
- He is available to start by April 22 as he is currently working full-time.
Strongest Behaviors
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, Arvin will work within those standards to ensure repeated successes and high-quality results. He has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well-thought-out process to ensure success. If he is responsible for establishing the process, he will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes.
Employment History
Virtual Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2020 to July 2022 (21 Months)
Duties and Responsibilities:
- Social Media Manager
- Customer Service
- Admin Tasks
- Lead Generation
Sales Development Representative
Industry:
Law / Legal
Employment Period:
February 2019 to September 2020 (19 Months)
Duties and Responsibilities:
- Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.
- Prospect for new business through a high volume of cold calling and following up with prospects as previously identified.
- Identify qualified prospects and navigate company structures to identify key decision makers and influencers.
- Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data.
Data Specialist
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
October 2017 to February 2019 (15 Months)
Duties and Responsibilities:
- Knowledge in scrutinizing information or reports through data analysis tools like Microsoft Excel, updating statistics related to the company’s revenue, transforming raw data for lead generation mailers.
Team Leader
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2014 to September 2017 (33 Months)
Duties and Responsibilities:
- With years of experience in Technical Support and Customer Service, knowledge in handling people in terms of the following:
- Ensure that employees follow the company’s policies and procedures
- Manage individual and team scorecard per month Monitor, assess, and provide feedback about employee's performance
- Handle Escalations
Technical/Customer Service Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2011 to November 2014 (40 Months)
Duties and Responsibilities:
- Knowledge in providing instructions through the process provided by the client, making sure that the customer understands the procedures by giving clear and concise instructions.
- Knowledge in handling billing and other general concerns of the customers.
- Reading the ledger, explaining subscriptions, etc. in a concise and helpful manner.
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2010 to June 2011 (7 Months)
Duties and Responsibilities:
- Provide clear and concise solutions/ instructions to customers
Customer Support Operator
Industry:
Sports
Employment Period:
November 2022 to July 2024 (20 Months)
Duties and Responsibilities:
- Collaborate with esports tournament organizers to ensure content is correctly set up for GRID to collect data
- Communicate with clients, answering questions and solving issues where required
- Help improve the GRID product suite based on customer feedback and defects you’ve identified
- Record data quality issues and process issues
- Take responsibility for daily customer relations to support GRID’s vision of providing unparalleled world-class customer service and support, including interacting with customers and answering customer inquiries or issues via email, live chat (Slack, Skype, Discord, Teams)
- Expand on game and GRID product knowledge to improve our service quality
- Contribute daily to our knowledge base to share your knowledge with grid employees, partners, and customers
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
May 2, 2008
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Lead Generation, LinkedIn Lead Generation, Outbound Lead Generation, Administrative Support, Customer Support, Customer Service,
INTERMEDIATE ★★
-
Data EntrySocial Media ManagementSalesforce CRMMicrosoft OfficeGoogle Docs
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/10767299994
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Acer
- Processor: Intel Core i5-1035G1
- Operating System: Windows 11
All-inclusive Rate: USD $11.24/hr
Charlene
Candidate ID: 417863
ADVANCED
-
Administrative Skills, Cashiering, Communication Skills, Cooking...
INTERMEDIATE
-
Data Entry, Data Mining, Data Encoding, CRM...
Median Rate
$11.24
$12.62
if $1 = PHP52
$15.28
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 11.24 per hour or $USD 1948.91 per month
Remote Staff Recruiter Comments
- Charlene has been working since 2012 and has handled roles such as investment specialist, Sales Assistant, food and safety inspector, and Marketing Officer within real estate, Petroleum, Hospitality, and Restaurant industries.
- She honed Administrative support, data entry, data mining, research, data encoding Cashiering, data collection, Customer Handling, Customer Service, Documentations, data management, and email management
- Has experience working with middles eastern clients.
- Proficient in Software tools like:
- Canva
- MS word
- MS Excel
- Spreadsheet
- Google search
- She can start immediately
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary
Charlene Joan is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Charlene Joan plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Food and Safety Inspector
Industry:
Hotel / Hospitality
Employment Period:
December 2016 to April 2019 (27 Months)
Duties and Responsibilities:
- Inspect the quality of the food on the basis of food and safety hygiene
- Ensuring food safety, security, and sanitation systems
- Responsible in conducting periodic inspection of facilities, equipment, practices, etc.
Sales Assistant
Industry:
Oil / Gas / Petroleum
Employment Period:
November 2013 to December 2015 (25 Months)
Duties and Responsibilities:
- Accommodate clients with their requirements
- Customer service and merchandising
- Provide products in their highest standard
Investment Specialist
Industry:
Property / Real Estate
Employment Period:
March 2012 to August 2013 (17 Months)
Duties and Responsibilities:
- Promote the quality of the land
- Gain more clients and reached the company's goal
- Be a competitive and aggressive real estate agent
Marketing and Admin Officer
Industry:
Employment Period:
August 2011 to April 2021 (116 Months)
Duties and Responsibilities:
- Supervise the cafe
- Manage sales inventory, filing, documentations
- Generate checklist of products and managing staff duties
Virtual Assistant
Industry:
Others
Employment Period:
June 2021 to August 2021 (2 Months)
Duties and Responsibilities:
- Virtual Assistance
- Graphic Design
- Training
- Admin tasks
Virtual Admin Assistant
Industry:
Consulting (Business & Management)
Employment Period:
August 2021 to February 2022 (6 Months)
Duties and Responsibilities:
- Email Management
- Video Editing
- Kajabi, Graphic Design (Canva)
- Admin tasks
Project Coordinator
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
February 2022 to February 2025 (35 Months)
Duties and Responsibilities:
- Email Marketing
- Email Management
- Project Management
- Website Management
- Social Media Management
- Graphic Design
- Client Communication
- Admin tasks
Education History
Field of Study:
Mass Communications
Major:
Communication Arts
Graduation Date:
March 20, 2005
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Mass Communications
Major:
Broadcasting
Graduation Date:
March 23, 2004
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Mass Communications
Major:
Communication Arts
Graduation Date:
April 5, 2006
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Skills, Cashiering, Communication Skills, Cooking, Customer Handling, Customer Service, Documentations,
INTERMEDIATE ★★
-
Data Entry, Data Mining, Data Encoding, CRM, Email managementWebsite ManagementEmail MarketingElementorProject Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15092103938.png
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx 2.10 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $6.09/hr
Gerald
Candidate ID: 412315
ADVANCED
-
Amazon Product Research, Customer Service...
INTERMEDIATE
-
...
Median Rate
$6.09
$6.52
if $1 = PHP52
$7.35
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.18 per hour or $USD 535.78 per month
Full Time: $USD 6.09 per hour or $USD 1055.32 per month
Remote Staff Recruiter Comments
- Gerald has been working for more than 10 years.
- He has gained experience/expertise with:
- Customer Service
- Technical Support
- Data Encoding
- Online English/Science Teaching
- Real estate sales
- He used to work in the BPO and Real Estate industries and recently he transitioned to working permanently on a homebased set-up doing online English teaching to mostly Japanese students.
- He is adept with using tools/technologies such as Avaya, CRM and Skype
- He's also skilled with handling inbound calls, email & chat.
- He used to be promoted as well from an agent to supervisory role when he worked in the BPO industry
- He can start ASAP
Predictive Index Profile - Operator
https://www.predictiveindex.com/reference-profile/operator/
Strongest Behaviors
- Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
- Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
- With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
Behavioral Summary
Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Gerald has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Employment History
ESL teacher
Industry:
Education
Employment Period:
March 2014 to November 2024 (127 Months)
Duties and Responsibilities:
- As a certified ESL teacher with TEFL license, I was teaching English for my full-time job
- I have taught basic English and Advance Business English for adult professionals and children.
- I also included IELTS/TOEFL for my repertoire which I was able to study and teach them on how to ace their examination.
- I always make sure to give my best advice to the students, I also type the corrections on the chat box which is very convenient for both parties.
- I always get a very high score when it comes to teaching skills, and for being an online tutor since 2013,
- When it comes to teaching, I adjust myself depending on the level of the students
- I can give advice on which part that they need to enhance, to review, to practice but at the same time I always make sure that it is a good experience for them
- For younger students I can make it fun
- For adults I make it formal and relatable/applicable to their work or everyday life.
Amazon VA Specialist (Product Researcher/ Product Listing Specialist/ Customer Care)
Industry:
Consumer Products / FMCG
Employment Period:
May 2023 to May 2025 (23 Months)
Duties and Responsibilities:
Virtual Assistant Cold Caller for Real Estates
Industry:
Property / Real Estate
Employment Period:
July 2021 to December 2021 (5 Months)
Duties and Responsibilities:
- With the use of the training that I got from V1, I was able to learn so many rebuttals to answer the curiosities of the potential sellers.
- I was able to learn the importance of the cold calling business in real estate, aside from that they have trained us to use google calendar, e-mail sorting, and Real Estate contract listing.
- I enjoyed being a cold caller even with a time tracker.
- I have learned some skills in being a cold caller such as.
- Familiarize the script! They have provided me with rebuttals; I always made sure to provide reasonable answers regarding their question
- One of my strategies is to think of them as my friend. - Yes, they are strangers but, if I talk to them, it was as if I was like a friend then we would feel comfortable.
- Building rapport, Tonality, Empathy - Sounding too dead during a call is a no-no, I am delighted that my personality and the way of talking is very friendly.
Technical Support for Verizon Communications
Industry:
Telecommunication
Employment Period:
January 2013 to October 2014 (21 Months)
Duties and Responsibilities:
- I also experienced working in Verizon Online, I was assisting customers with internet connection issues, and computer issues, the Verizon customers were calling me.
- I helped them with their technical difficulties over the phone, it is difficult and challenging cause we cannot see their computer and physical set up.
- I give them step by step procedure to fix their internet issues, with it I enhanced my patience, communication skills, customer service and satisfaction.
Education History
Field of Study:
Computer Science/Information Technology
Major:
COMPUTER SCIENCE
Graduation Date:
October 6, 2011
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Amazon Product Research, Customer Service,
INTERMEDIATE ★★
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/16936530087
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Desktop(brandless) Laptop (Atlus)
- Processor: 12th Gen Intel(R) Core(TM) i3-1220P 1.50 GHz
- Operating System: Windows 11
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Statistically speaking, you would probably need to gather about 100 applicants to get around 2 good data entry clerks. That sounds like a huge number, but if you post job openings in all the right places, it’s manageable.
Thus, you can post job openings on classified ads, online job market sites, freelancer sites, and other social media networks.
3. Sift through your candidates using a four-point criteria.
Once you’ve gotten a good number of applicants, you can sort out the good ones by applying the following criteria:
- Hard/soft skills;
- Work experience;
- Relevant certifications/special training
- Educational attainment (i.e., medical/legal background, if necessary).
4. Design your qualifying process and implement it.
This varies from client to client, but here’s an example you can use to build yours:
- CV scan – Skim their resume or CV for skills, certifications, and other relevant information.
- Preliminary interview – Delve into the contents of their CV and get a feel of their personality and communication skills. Video interviews are also great for gauging the stability of their internet connection.
- Data entry test – Think of it as a practical exam. Have them upload 300-500 names and details onto a spreadsheet, for instance. Check for speed and accuracy.
One last thing, it helps to give the training process equal effort and focus as the recruitment process. This is particularly true if your data entry clerks will need to use proprietary software to do their jobs. Ideally, you should give them about a week to get the hang of it, preferably with adequate supervision at this time.
Once you are confident in their proficiency, do track their progress as well. You can print out records and reports that measure their accuracy and work capacity. If necessary, you can have them undergo further training later on.
Lastly, for the ultimate hassle-free hiring process, why not try signing up with Remote Staff? Our diverse Filipino talent pool has some of the best and most dedicated data entry clerks out there. Best of all, we pre-qualify all our talents and can take care of everything from onboarding to payroll to dispute resolution for you.
Serena has been working remotely and writing content for the better part of the last decade. To date, she's written for Pepper.ph and Mabuhay Magazine, among others, and has churned out more than a thousand articles on everything from The Basics of Stock Market Investing to How to Make Milk Tea-Flavored Taho at home.
