Hiring a Virtual Administrator from the Philippines

• Responsible for attracting qualified candidates, screening resumes, conducting interviews and selecting suitable candidates for open positions within the organization.
• Oversee the onboarding process for new hires, ensuring they receive necessary training, complete required paperwork and feel welcomed and supported in their new roles.
• Administer employee compensation and benefits programs, including salary administration, health insurance and other employee benefits.
• Coordinate training sessions, professional growth and development.
• Maintain employee records, including employment contracts, performance evaluations and other relevant documents, ensuring confidentiality and compliance with data protection regulations

• Developed and implemented recruitment strategies
• Posting job openings on social media platforms
• Reviewing and screening resumes and applications
• Conducting Phone and In-person interviews
• Plan, organize and coordinate recruitment, selection and hiring processes.
• Maintain accurate personnel records and ensure confidentiality and security of sensitive data
• Conduct employee onboarding and orientation programs to facilitate smooth integration into the organization

• Took inbound calls from customers who wanted to book, change or cancel flight, car, or hotel reservation
• Took outbound calls to check with the airlines, hotels, or car company to see if customers' request was possible
• Used Katana and native Sabre for flight bookings, changes, and cancellation
• Used 888 booking tool for hotel bookings, changes and cancellation

• Assisted airlines to book a hotel room and transportation for their crew (pilot and flight attendant)
• Coordinated with the hotel partners and transportation partners to accommodate the crew members' requests
• Sourced hotel or limo service when there's a sold-out situation.
• Corresponded and coordinated with the partners through email, phone, and chat. Took ADHOC tasks to ensure that customer or partner issues are being resolved in a timely manner
• Used Connex and Crew Rez for hotel bookings, changes, and cancellation
• Took inbound and outbound calls
• Used Teams and Zendesk for client chats

• Coordinated with the school's partner companies to seek OJTs for students
• Assisted students during their on-the-job training

• Worked on administrative tasks for an airline membership program
• Corresponded and coordinated with members through email and phone
• Liaised with the hotel, airline, and other program partners to resolve the member’s issues via email
• Took ADHOC tasks to ensure that customer or partner issues are being resolved in a timely manner
• Used SFTP server to extract and import data
• Used Sabre for flight upgrades, adding Frequent flyer numbers and special requests
• Used Crane Retro Tool to access members accounts

• Provided customer support thru Email and live chats
• Responds to queries about the product
• Help customers with their complaints Place orders for customers Process returns

• Provides technical support to different clients
• Installing, configuring, and maintaining devices
• Application software
• System Management
• Assessing systems determining problems and providing solutions

• Specialized in E-Commerce (Amazon, eBay, and Shopify)
• Basic tasks of an Executive Assistant Administrative Tasks
• Customer Service Support
• Provide basic and advanced support to client

• Handle product orders, creating contract for orders, invoicing, software products (mathematics) 
• Updating or creating training or tutorial videos by screen grabbing and placing instruction content for the robot recording.
• Writing scripts for internal and external user support
• Create supporting articles and build their knowledge base
• Adding contents in their program math questions (using a little HTML / asciimath / markdown understanding
• Handle customer service and email support
• Answering few incoming calls and phone calls regarding payment updates from clients
• CRM (SuiteCRM) Management
• Documenting of the processes to be used for future training purposes
• Manipulating images in a tool like inkscape,
• Writing end-user help for our bespoke software systems
• Creating content inside our bespoke software systems

• Took the lead on managing sales and marketing budgets to ensure resources were allocated efficiently, while also supporting both departments with administrative tasks and conducting detailed research on vehicle pricing and purchasing trends across all 50 states.
• Proactively identified and followed up on new sales leads, played a key role in formal client negotiations, and introduced automation tools that helped streamline repetitive sales and marketing tasks and improved campaign effectiveness.
• Planned and executed integrated sales and marketing campaigns across email, social media, and SEO—leading to stronger audience engagement and higher web traffic. Regularly used platforms like Salesforce, HubSpot, and Google Analytics to analyze customer data and guide strategic decisions

• Addressed the telecommunications product needs of business owners.
• Promoted additional products to meet various business requirements.
• Provided Operations Support and Training Assistance.

• Strengthened the sales pipeline by conducting lead sourcing and qualification, actively pursuing opportunities, engaging in formal negotiations, and implementing marketing automation tools to drive efficiency and improve conversion rates.
• Adopted a KPI-focused approach to consistently track and evaluate performance; created weekly reports that delivered actionable insights for optimizing ongoing sales and marketing strategies.
• Partnered with sales teams to refine lead nurturing tactics—executing email campaigns, managing outbound follow-ups, and building detailed sales demographics using CRM tools like Salesforce and HubSpot, as well as dialers such as Vici Dialer and Cloud 9.

• Researched target markets and generated leads through a mix of cold calling, inbound inquiries, and tailored email outreach, focusing on home service businesses.
• Qualified prospects by understanding their pain points and business goals, then set up appointments for the sales team with high-potential clients.
• Worked closely with marketing and sales teams to refine outreach strategies, maintained detailed lead data in the CRM, and tracked engagement to improve follow-up efficiency.

• Coordination of all activities related to the full cycle of Procure-To-Pay (P2P); right from the sourcing of quotes/proposals, negotiation of best terms, issuance of Purchase Orders, follow-up/ expedition of deliveries, material receipt verification from the Warehouse and ensures that Vendors or Suppliers are paid on-time.
• Provides support on procurement policies, processes and contracts management.
• Respond to quality management issues and supplier performance concerns.
• Supports Procurement Team in achieving objectives and performance KPI’s.
• Ensures all Suppliers & Sub-contractors file are in order, complete and properly executed in accordance with the JV processes.
• Flexibility to manage multiple, complex and changing priorities; and ability to making sound decisions under pressure while effectively working in a team or diverse environment.
• Demonstrates excellent time management and organizational skills.
• Plans, coordinates, administers support, strategic initiative and provides accountability for the functions of the Procurement Team.

• Assists in daily Procurement tasks, outsourcing and local purchase requirements.
• Updates and maintains accurate records of purchases, pricing and other Procurement references.
• Sends out e-mail RFQ’s and review proposals from pre-selected Suppliers.
• Prepares commercial comparison if needed, if not required, determines the best offer, negotiates further with best terms, and process Purchase Order in ERP for management review and approval.
• Establishes cost parameter, purchase budget and payment forecasting.
• Tracking, monitoring and expedition of deliveries.
• Accurately maintains and updates list of Suppliers and classify them as per categories; scope of supply and/or services and keeps contact information updated from time to time.
• Works and brainstorms with Procurement Team to achieve goals and objectives.
• Keeps filing and archiving systems in place and also ensuring that the communication materials and correspondences are well kept.

• Collects purchase requests and categorizes them for distribution to Local and/or Foreign division.
• Manages local Buyers for marketplace purchase or direct buying transactions.
• Checking, verification and reconciliation of original Invoices against actual materials for valid approval of petty cash replenishment request.
• Engaged in overseas material sourcing for OEM and/or alternative spare parts.
• Works with Procurement Team for devising an effective purchasing approach, plans and objectives.
• Prepares techno-commercial comparison and presents them for management review and approval.
• Preparation and monitoring of Purchase Orders in ERP.
• Coordinates and endorses inbound international shipments with Logistics Team.
• Updates supplier database and maintains filing systems.
• Inspection of materials/equipment to ensure quality and accuracy.

• Engaged in material sourcing and tender acquisition.
• Participates and prepares bid for the US Military Camp (Doha-based), Oil & Gas sector, construction industries, private and government sectors.
• Prepares comparison sheet for Management’s review, profit analysis and approval.
• Execution and processing of Requisition Orders and Purchase Orders in ERP. • Coordination and preparation of payment request with Finance Department.
• Works with Logistics Team to develop support strategies, timelines, execute tools and methodologies for an effective implementation of logistics plans.
• Supports and liaise with Logistics Team for all delivery concerns.
• Ensures that Supplier database is accurately updated.
• Keeps filing and archiving systems well-maintained and organized.

• Handled payment processing and provided customers with receipts and proper bills and change.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Drafted professional business documents, spreadsheets and correspondence.
• Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
• Scheduled and confirmed appointments.
•  Answered office phone and emails to schedule appointments, answer questions and document information.

• Assisted organizational efforts by filing, entering data and answering phones.
• Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
• Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
• Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.

• Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
• Helped customers select products best fitting personal needs.
•  Maintained data confidentiality when inputting public and non-public information into the system.

• Tracked social media metrics to determine audience growth rate, volume and reach.
• Created social media strategies to increase sales and brand awareness across multiple platforms.

• Managing emails and filtering important messages
• Scheduling appointments, meetings, and calendar management
• Organizing digital files and cloud storage (Google Drive, Dropbox, etc.)
• Responding to client inquiries via email or chat
• Following up with leads or clients
• Data entry and database maintenance
• Conducting research and compiling information Invoicing and basic bookkeeping (using tools like QuickBooks, Xero)

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy. 
• Pulling up and sending data using Microsoft Excel. 
• Expedited support calls by creating repeatable scenario guides for common technical problems. 
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy. 
• Pulling up and sending data using Microsoft Excel. 
• Expedited support calls by creating repeatable scenario guides for common technical problems. 
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team

• Basic troubleshooting in Outlook, Computers, and other applications that we support.
• Doing password reset and account unlock using active directory and creating tickets using the remedy.
• Pulling up and sending data using Microsoft Excel.
• Expedited support calls by creating repeatable scenario guides for common technical problems.
• Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
• Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
• Provided expert service by communicating information to customers and following up on promises.
• Produced weekly reports outlining the business operations successes and gaps for the senior management team.
• Processed the day-to-day documentation between departments, consistently maintaining effective communication and eliminating bottlenecks.
• Completed all required paperwork within anticipated timeframes.
• Utilized downtime to perform routine tasks, preventing service delays.
• Monitored processes and recommended methods for improvement. Kept work area organized and clutter-free.
• Reviewed activities regularly to identify opportunities for improvement.
• Required minimal oversight to complete job tasks, meeting all deadlines and goals.
• Supported operations with consistent maintenance and updates of corporate files and records.

• Expedited support calls by creating repeatable scenario guides for common technical problems.
• Performed one-on-one remote helpdesk calls resolving customer issues via calls, emails, chats.
• Collaborated with IT personnel to develop solutions to rare and unusual technical concerns.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Communicated clearly with internal and external teams to assess requirements and end goals and distribute findings information in easily understood form.
• Distributed customer complaint and feedback data to appropriate personnel for incorporation into future operations and production efforts.
• Prioritized backlog work to quickly eliminate critical issues and work through remaining issues by order of severity and impact on product performance, security, or usability.
• Determined the optimal corrective actions to obtain the desired quality level.

• Offered remote onboarding services, helping customers to complete initial device setup and connection procedures.
• Exploited remote access software to directly intervene on Internet-connected customer systems.
• Performed one-on-one remote helpdesk calls resolving customer issues via chat, calls, and emails
• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Evaluated problems with applications, workstations, servers, and network components to serve customers and manage technical questions.
• Part of the Active Directory Admin Team, We manage User Account creations, terminations, account extensions, Roles Management.
• Part of the Triage Team - we process escalation tickets for Level 1 agents.

• Answer phone calls and respond to emails.
• Schedule meetings with clients / calendar management.
• Issue invoices to clients.
• Prepare presentations according to instructions given.
• Make travel arrangements if needed.
• Other administrative tasks assigned by the client.

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport. Update customer information in the customer service database during and after each call. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

• Perform account level research and advise customers of products that may benefit them. Stay up to date on all changes, developments and enhancements for all systems, products, and upgrades and update account information and complete accurate documentation.

• Email Mangement (MS Outlook)
• Calendar Management 
• Process invoice to clients using Xero
• Project Management using Trello.
• Keep track and measure content performance across client LinkedIn using Shield Analytics.

• Manage daily calendar, appointments, meetings, tech schedule, downtime, payroll, tech drop reconciliation, hiring, training, and account receivables.
• Review performance and report findings to Senior Manager.
• Coordinate and schedule leads from Google Ads, Dispatch, and social media.

• Provided comprehensive administrative support to the CEO and executive team at a dynamic tech startup.
• Managed calendars, coordinated meetings, handled email correspondence, assisted with project management, prepared presentations, conducted research, and maintained confidentiality of sensitive information.
• Demonstrated excellent organizational skills and multitasking ability in a fast-paced environment.

• Class adviser for 7th grade students
• Prepared engaging classroom discussion topics to improve students' communication skills.
• Worked closely with other teachers to ensure all other avenues of the curriculum are met to ensure students are progressing accordingly.
• Completed all grading, create progress reports and conduct parent conferences in a timely manner.
• Support parents and students with alternative strategies and provide additional assistance with daily assignments and projects. St. Vincent School

Customer Service Representative | 05/2014 - 05/2017

• Handled live chat concerns for Telstra Consumer account enquiries
• Provided chat assistance for billing, orders, sales and payment transactions

Awarded top Agent - Best of the Best Consultant, Top Consultant of 2015 and overall Top 3 Consultant 2015.

Subject Matter Expert - March 2016 to March 2017

• Provided subject matter expertise in handling escalated customer chats as needed
• Conduct floorwalks and side by side sessions with agents to ensure that excellent customer experience is delivered daily.
• Handled immersion teams from training to nesting period in operations.

• Provide support in pick-up and delivery of products according to customer orders.
• Contact customers to confirm delivery date and address.
• Respond to delivery related inquiries and concerns from customers.
• Make last-minute order adjustments as requested by customers
• Notify customers about any delivery delays in advance.
• Schedule deliveries and prepare delivery documentations

PURCHASING ASSISTANT - AUGUST 2021 - MAY 2022

• Process orders of Accessories such as rugs and cushions for customers and showroom floorstocks directly to suppliers.
• Process invoices from suppliers to be sent to the Accounts Team.
• Process shipments and containers for local and international suppliers.
• Provide arrival dates of containers to the Deliveries Team, Showroom Team and customers via email.
• Confirm receipt of items in the warehouse for assigned supplier.

• Customer Interaction Documentation: Document customer interactions when necessary, compiling documents needed
• Live Selling Assistance: Provide support in Mega live selling campaigns by answering customer queries on live chat
• Platform Monitoring of Messages: Manage answering all platforms under the designated account
• Monitor and answer all reviews on all sales platforms
• Handles all complaints received on all sales platforms and coordinates with relevant departments as needed
• Relationship Building with Customers: Establish and maintain a good rapport with customers
• Research & Inventories: Scours for new promotions, events, and products by competitors, and reviews available stocks with our warehouse and retail team.
• Compares this information to online e-commerce pages to ensure accurate stock allocation.

• Administrative Tasks: 
  • Manage and organize office files, documents, and correspondence.
  • Schedule meetings, appointments, and coordinate events.
  • Perform data entry and maintain accurate records.
• Order Processing: Process sales orders and ensure timely fulfillment.
  • Handle returns and exchanges, and resolve any related issues.
• Inventory Management:
  • Monitor and manage inventory levels, and reorder supplies as needed.
  • Coordinate with suppliers and track deliveries.
• Customer Interaction: 
  • Handle customer inquiries via phone, email, or in person.
  • Provide information about products or services and assist with order processing.

• Manage customer inquiries: Handle and respond to a high volume of customer emails in a timely and professional manner, ensuring all inquiries are addressed promptly and effectively.
• Resolve Issues: Troubleshoot and resolve customer issues and complaints related to products, services, or account management, providing clear and accurate solutions.
• Maintain Communication Records: Accurately document all customer interactions and follow-up actions in the CRM system to ensure comprehensive records are maintained.
• Enhance Customer Experience: Provide exceptional customer service by delivering personalized responses and anticipating customer needs, thereby improving overall satisfaction and loyalty.
• Escalate Complex Issues: Identify and escalate complex or unresolved issues to senior team members or appropriate departments for further investigation and resolution.
• Audience Engagement: Actively engage with followers by responding to comments, messages, and mentions, fostering a positive community and building strong relationships with the audience.

• Identify New Prospects: Research and identify potential clients or customers through various channels such as social media, websites, and industry directories.
• Generate Leads from Social Media and the Web: Utilize social media platforms and online resources to engage with potential leads and convert them into prospects.
• Assist the Designs Team to Upload Traffic or Sponsor Ads to School Sports Hub Sites: Collaborate with the Designs Team to upload traffic or sponsor ads to designated areas on school sports hub sites.
• Ensure No Google Ads Rotate Within Sponsors' Ad Spots: Monitor and manage Google Ads Manager to prevent rotation of Google ads within designated sponsor ad spots, ensuring proper visibility for sponsors.
• Update Each School's Website with Monthly Web Statistics: Regularly update each school's website with monthly web statistics to analyze and understand traffic patterns and visitor behavior.

• We extract data and analyze them before submitting our final output to our application in order for our customers to view the needed information and monitor the growth of their investments.
• In my position, I am responsible for designating tasks to my subordinates, perform Quality Checks of their tasks in order to ensure the accuracy of their work, and to also ensure that they meet the standards and expectations set by the department.
• I have especially experienced to be keener in looking for details, assess certain inaccuracies in a given document, and to be more proactive in raising any concern or problem that I've encountered.

• Researched, calmed and rapidly resolved client conflicts to prevent loss of customers.
• Customer Assistance. 
• Worked with company systems such as Live Support and diligently completed all assigned tasks, Working overtime as needed.
• Exceeded corporate target for customer satisfaction for 9 months in a row.
• Managed call flow with up to 8 calls in queue per minute.
• Promoted to Late-Stage Collections after 2 months of employment.
• Handling a high influx of in-bound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels including Payment Inquiry and Reconciliation & Control units.
• Provide thorough support and problem resolution for customers.
• Maintain composure and patience in face of difficult customer situations.
• Build and maintain successful relationships with service providers, dealers, and consumers.
• Preventing impending loss and increasing profitability through negotiation and enforcement of scheduled collection campaigns, consistently achieving a 70% recovery rate of billing cycle.
• Ranked within the top 10% of First Card Services' agents assigned to 30-day collection activity.
• Accessed documented procedures tools and manuals to provide support on company supplied hardware and equipment.

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software via app.
• Speaking to customers to quickly get to the root of their problem.
• Talking customers through a series of actions to resolve a problem.
• Following up with Senior Support to ensure the problem is resolved.
• Providing support in the form of procedural documentation.

• Rank 7 – Callable – Highest Collected Dollar - IQOR Philippines - November 2015

• Handle inbound calls covering a range of customer transactions and inquiries such as payments moving of gas and light connections, general enquiries, credits and hardships.
• Monitors delinquent accounts and implements collection procedures, determine needed revenue to originate restoration of service.
• Offer payment arrangements, one-time payments, or hardship program if needed.
• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.
• Making sure to attain the highest customer service team rating (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Transfer to the relevant department if enquiries are beyond scope.
• Sends follow-up letters and accepts payment on certain accounts.
• Reviews and makes recommendations regarding bad debt or write-offs.
• Re-bills companies or individuals when appropriate.
• Transfer to the relevant department if enquiries are beyond scope.
• Sends follow-up letters and accepts payment on certain accounts.
• Reviews and makes recommendations regarding bad debt or write-offs.

• Highest Quality rate and Dollars Collected Tata Consultancy Services – November 2017

• Managing both Inbound and outbound calls making sure to achieve required daily call target.
• Perform all collection activity in accordance with company and Federal regulations that facilitates the maintenance of acceptable delinquency percentages.
• Offer flexible payment arrangement, installment plan or financial hardship assistance if needed.
• Review all Invoice and unpaid monies from our MYOB and arrange a follow up call to collect the payment.
• Assist Accounts Receivable team by Reviewing and managing accounts that are close to default, sending settlement letters to owners and reach out to the right department if needed.
• Mandatory skip tracing only if customers are not responding.
• Follow company policies and procedures in conjunction with collection tactics and practices.
• Making sure to hit all performance benchmarks in all areas such as QA, Collection rate, Handling time.
• Helping other departments if needed such as Accounts receivables, Lending loan processing, Contracts, Hardship if needed.
• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.
• Making sure to attain the highest customer service team rating (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Transfer owner to resolution team when needed.

• Rank 1 Outbound Highest Collection rate Wyndham Destinations – from September 2020 to November 2020
• Rank 1 Inbound Highest Collection Rate Wyndham Destinations – from September 2019 to March 2020

• Data entry, Customer service, accounting duties.
• Provide excellent customer service to all the students, including the handling of phone inquiries from prospective students, while managing email inquiries, companies, and all general public training inquiries are dealt with within specified timeframes.
• Monitor the trainer’s consultation with industry to ensure the continued relevance of programs and oversee the management of the Student Management System and the Learning Management System.
• Proofread all requirements submitted to ensure accuracy.
• Extract all invoices through HubSpot, making sure to follow up on all outstanding invoices after their due, claiming incentives linked to funded training programs, and forward copies of receipts.
• Booking or re-scheduling active class sessions, making a follow-up call for all the students who missed their classes. Forwarding venue information when required.
• Assist the management on project development from concept to delivery through the Asana project management tool.
• Conduct data capture and reporting activities as directed.
• Making sure reports are submitted on time, conducting data capture and reporting activities as directed by the Manager or the CEO.
• Any other tasks assigned which may be reasonably requested from time to time contribute to the success of the organization.
• Assist the Executive of the CEO on her task if required.

• Provide general administrative activities to the organization.
• Sorting Requirements for each candidate.
• Data entry.
• Payroll
• Assisting in the management of communications.
• Managing Email responses.
• Managing Voice mails.
• Trade Referencing.
• ASIC Verifications.
• Verification of Australian Business Numbers.
• Invoicing.
• Assisting with travel arrangements.

• Identifying future hiring needs and developing job descriptions and specifications.
• Collaborating with the team to obtain Job Orders for each client.
• Attracting suitable candidates through databases, online employment forums, social media, etc.
• Conducting interviews and sorting through applicants to fill open positions.
• Assessing applicants' knowledge, skills, and experience to best suit open positions.
• Inductions procedures for new hires.
• Resume Formatting.
• Candidate Referencing.
• Mobilization of candidates.
• Weekly Quality check of Internal Audit.
• Providing recruitment reports to team managers.

• Invoice Management.
• Updating accounts payable.
• Assisting in balancing sheets and income statements.
• Assisting with reviewing income and expenses.
• Timesheet Management.

• Provide excellent customer service to all the students, including the handling of phone enquiries from prospective students, while managing email enquiries, companies, and all general public training enquiries are dealt with within specified timeframes.
• Monitor trainer's consultation with industry to ensure continued relevance of programs and oversee the management of Student Management System and the Learning Management System.
• Proofread all requirements submitted by students to ensure accurate documents.
• Extract all invoice through HubSpot, making sure to follow up all outstanding invoices after their due, claiming of incentives linked to funded training programs and forward copies of receipts if needed.
• Booking or re-scheduling active class session, making a follow up call for all the students who missed their classes. Forwarding venue information when required.
• Assist the management on project development from concept to delivery through Asana project management tool.
• Conduct data capture and reporting activities as directed.
• Making sure reports are submitted on time, Conduct data capture and reporting activities as directed by the Manager or the CEO.
• Any other tasks assigned which may be reasonably requested from time to time, which contribute to the success of the organization.
• Assist the Executive of the CEO on her task if required.

• Managing both Inbound and outbound calls making sure to achieve required daily call target.
• Perform all collection activity in accordance with company and Federal regulations that facilitates the maintenance of acceptable delinquency percentages.
• Offer flexible payment arrangement, installment plan or financial hardship assistance if needed.
• Review all Invoice and unpaid monies from our MYOB and arrange a follow up call to collect the payment.
• Assist Accounts Receivable team by Reviewing and managing accounts that are close to default sending settlement letters owners and reach out to the right department if needed.
• Mandatory skip tracing only if customers are not responding.
• Follow company policies and procedures in conjunction with collection tactics and practices.
• Making sure to hit all performance benchmarks in all areas such as QA, Collection rate, Handling time etc,
• Helping other departments if needed such as Accounts receivables, Lending loan processing, Contracts, Hardship if needed.

• Monitors and analyses sales, stock, raw materials, production supplies and finished goods
• Handles stock replenishment and materials procurement
• Ensures production of finished goods
• Assists in preparing product costing and price proposals
• Assists in the preparation of documents in the importation and ordering of products

• Monitors and analyses stock level maintained by 3 distribution centers
• Analyses sales and stocks to prepare monthly purchase plan
• Processes releasing of imported products
• Plans for the daily deliveries of local principals
• Coordinates with foreign principals regarding shipments update
• Handles stock replenishment to provincial distribution centers
• Submits monthly reports to principals
• Assists in conducting physical count and reconciliation

• Projects / Items handled: Outside Plant Installation - Civil Works, Cabling Works (Fiber Optic Cable and Copper Cable Laying, Riser Cabling); Outside Plant Materials and Subscriber Line Installation Materials; Systems Furniture
• Determines all possible contractors / suppliers of projects / materials based on company's requirements and specifications provided by the requisitioning group
• Evaluates contractors to be invited for bidding of projects based on their current and remaining financial exposures
• Evaluates bids / quotations and recommends award to reliable bidders with the lowest price and conformance to the end-user’s technical specifications
• Interfaces with local vendors through telephone, email, facsimiles in negotiating prices and terms including after-sales services, warranties, delivery arrangements and manner of payment
• Acts as liaison between the vendors and the company's internal users by gathering information such as technical details and prevailing market conditions for items to be purchased. Coordinates any after-sales activities that may be necessary
• Continuously source the best supplier which can best serve the company's requirements geared towards developing a long term business partnership
• Initiates corrective action on day-to-day problems that may arise as well as major problems directly or indirectly caused by the vendor

• Supervise the activities of the Inventory Planner, and 4 Document Controllers in 2 warehouses
• Ensures accuracy of SAP data vs. actual stocks thru physical count; Coordinates with Inventory Accounting and Warehouse for variance reconciliation
• Responsible for the preparation and update of process flow for Wireless

• Responsible for the on-time update of Material Master and Bill of Materials Structure
• Responsible for the cleaning up of the Material Master Data
• Responsible for the processing of material documents for reversal
• Supports the on-time implementation of new projects by participating in the SAP User Acceptance Test (UAT) thru Material Master and System Enhancement

• Responsible for the on-time replenishment of corporate supplies

• Processing, monitoring and follow-up of supplier related concerns such as aging invoices, past due invoices, return goods and price changes.
• Monitors and analyses source changes to ensure its up to date status.
• Processing of part and price set up in the system to be prepared for issuing purchase order.
• Ensures monthly submission of division forecast for global forecasting of specified suppliers.
• Submits reports for PO's and prices using ORACLE tables and creation of QUERIES.
• Analyses purchase price variances by determining issues such as UOM and price break issues, price changes without proper documentation, and PO's purchased to alternate vendor.
• Extends performance as a Supplier Manager and do managing of supplier on-time delivery performances, price changes and engineering change notice requests and processed shortages, returned goods, invoices.
• Submits reports and presentations to Procurement Heads and Supplier Managers with regards to supplier on-time delivery, shortages and PPM.
• Delivered engineering change packages to specified suppliers.

• Processing of vendor order acknowledgement for local (AU & NZ) and imports (non AU & NZ) purchase orders
• Expediting of local vendor late purchase order deliveries by email follow ups and calls
• Creation of urgent purchase orders
• Processing of automation purchase orders
• Processing of vendor delivery discrepancies
• Manages the Order Management Mailbox by answering urgent inquiries from vendor and BOC end-users so as to prevent escalations.
• Other non-procurement task includes the processing of Vendor Master creation and change

• Registration of purchasing information record for local and overseas vendors
• Overseas vendor handling with tasks such as PO sending, checking of shipping documents for customs clearance, processing of vendor's pro-forma invoice and order acknowledgements
• Invoice and PO discrepancy resolution
• Purchase order change processing

• Monitors and analyses stock (ingredient items) for replenishment
• Creates PO for ingredient items for salads and sends to vendors
• Monitor PO deliveries and follow up vendors for late deliveries
• Check purchase price variances
• Monitors delivery discrepancies from vendor and resolve issues