Whether you are running a newly established business or a growing one, you will need all the support that you can get, especially in office administration.
But is there really a need for office administrators if your company is going remote? The answer is a resounding YES. Regardless of your company’s work model—office-based, remote, hybrid—you still need someone to manage at least your back-office operations.
Managing office operations in one physical space is already challenging as it is, but doing so in a virtual workspace can truly test any administrator’s skills and, not to mention, patience. Therefore, you need the right administrators who can provide superb admin office support in any work model.
In this article, you will learn everything you need to know about hiring Filipino virtual office administrators. We will explore the duties and responsibilities of office administrators and the ideal skills and attributes they must possess. We will also provide you with tips for screening candidates for the administrator role and with details regarding the real market value of Filipino administrators.
What Is An Office Administrator?
An office administrator has two core tasks: 1) manage employees associated with the office; and 2) ensure that the office has all the needed resources.
Depending on your needs as an employer and the company’s, you may assign office administrators to supervise office staff and provide them with support and assistance in completing their tasks or in troubleshooting. In some cases, you may ask them to conduct employee evaluations and training, too.
In addition, administrators coordinate office equipment repairs and prepare requests for new equipment. They also manage the use of office supplies, making sure that the assigned budget for them is always used wisely.
When Should You Hire An Administrator?
Too many unanswered calls, hard-to-track payments coming in and expenses going out, paperwork and forms for compliance, or sloppy files? Then it’s about time you hire an administrator.
Administrators can offer a variety of administrative services, depending on the nature of your business, but if there is one thing that administrators do best, it is handling the overall organisation of your office.
Organisation is essential not only to the performance of employees, but also to the success of any business. If your office is well-run and organised, you can be sure that your employees are given the support they need to be as productive as they can be. As a result, they get to contribute more to the performance of the company.
Administrators have become even more important for every business now that most of our communication and document sharing are done digitally. Imagine the time and effort it takes to organise digital files while maintaining their accuracy and ensuring that they can be easily located.
Administrators surely have it rough, yet they make magic happen, and that’s what makes them valuable members of any team.
What Makes A Great Administrator?
There are certain skills and attributes that make a great administrator, and these are the ones you should be looking for in a candidate.
Organised. We cannot stress this enough: Great administrators must be organised and meticulous individuals. They must have a daily to-do list and know how to prioritise because they juggle multiple tasks. In a day, their tasks can change, so they should know what tasks to let go in order to make time for urgent ones.
Possesses leadership skills. An effective leader has great communication skills, knows how to listen, and is a good problem solver. Administrators are sometimes tasked to lead a team, so they must possess the said attributes. They must know how to listen to the employees’ issues and concerns, provide them with possible solutions to certain problems, and communicate their ideas clearly and accurately.
Attentive. An administrator should be attentive and sensitive to the needs of the employees and/or clients (if they are tasked to attend to one). They should be able to anticipate problems and be prepared to resolve them.
Patient. Great administrators know how to keep their cool in stressful situations. There are times when multiple problems happen in the office all at the same time and losing their focus can mean disaster. An administrator should be patient and focused in order to come up with the best solution to each of these problems.
How Much Does A Filipino Virtual Administrator Make?
The average salary of an administrator from the Philippines is approximately PHP360,000 a year, given that he/she does the following tasks:
- Trains and supervises clerical staff
- Schedules meetings
- Arranges conference calls
- Receives or entertains visitors and clients
- Prepares correspondence
- Handles information requests
- Prepares statistical reports
- Conducts research
In comparison, administrators in Australia are paid an average base pay of AUD59,000 a year, which is equivalent to about PHP2,000,000. There’s a huge gap, we know, but if you compare the cost of living in the Philippines and Australia, this gap makes sense.
Before you begin to calculate how much you can save when you hire a Filipino administrator, we want to let you know that hiring an offshore staff is not about cost-cutting. Surely, you can save a lot by hiring a virtual administrator from the Philippines, but it is important to keep in mind the greater benefit of having a Filipino remote worker in your team, such as higher productivity and high-quality work.
How Do You Assess A Potential Administrator For Your Business?
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $10.98/hr
Deborah
Candidate ID: 384047
ADVANCED
-
Salesforce CRM, Inbound Sales, Outbound Sales, Sales...
INTERMEDIATE
-
Data Entry, Data Collection...
Median Rate
$10.98
$11.51
if $1 = PHP52
$13.84
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.91 per hour or $USD 772.20 per month
Full Time: $USD 10.98 per hour or $USD 1902.51 per month
Remote Staff Recruiter Comments
- Debs has been working since 2006 and has handled roles such as Accounting Clerk, Customer service representative, Outbound sales representative, Sales representative, and Senior Agent within the Business process outsourcing industry.
- She gained skills/expertise when it comes to:
- customer service
- sales
- outbound sales
- upselling
- Inbound/Outbound call
- email and call management
- Well versed with the following software tools:
- Salesforce
- Genesis
- Vici dialer
- Gmail
- Skype
- She can start immediately
Predictive Index Behavioral Profile - Specialist
Strongest Behaviors
- Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
- Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary
Deborah is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Deborah , who takes responsibilities very seriously.
Her expected salary is 25,000 - 30,000
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2009 to October 2012 (37 Months)
Duties and Responsibilities:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage customers
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2006 to April 2009 (30 Months)
Duties and Responsibilities:
- Answer calls and respond to emails
- Handle customer inquiries both over the phone and by email
- Research required information using available resources
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
L3 Sales Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2015 to August 2019 (52 Months)
Duties and Responsibilities:
- Insurance
- I sell Home & Contents, Car and Travel Insurance
- Mobile and Broadband
- I sell Mobile and Home Internet Plans
- Power & Gas
- I sell Electricity and Gas
- All Campaigns are Outbound Australian accounts
Senior Sales Representative
Industry:
Telecommunication
Employment Period:
March 2020 to January 2021 (10 Months)
Duties and Responsibilities:
- Call customer to convert into sales
Sales Associates
Industry:
Others
Employment Period:
December 2022 to April 2024 (16 Months)
Duties and Responsibilities:
- Call customer to win them back
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
March 1, 2006
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Salesforce CRM, Inbound Sales, Outbound Sales, Sales, Sales Management, Sales Promotion, Tele Sales, Inbound Calls,
INTERMEDIATE ★★
-
Data EntryData Collection
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 104.84, Upload: 81.62
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: Intel Core i5
- Operating System: Windows 10
All-inclusive Rate: USD $8.39/hr
Jane
Candidate ID: 380889
ADVANCED
-
Administrative Skills, Sales Management, Real Estate, Social Media Management...
INTERMEDIATE
-
Bookkeeping...
Median Rate
$8.39
$8.74
if $1 = PHP52
$10.24
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 8.39 per hour or $USD 1454.88 per month
Remote Staff Recruiter Comments
Jane Pauline is an experienced administrative and customer service professional with a strong background in property management, sales, and client-facing roles. She has held progressively responsible positions in both the real estate and healthcare sectors, particularly in sales and account management capacities. Her communication and coordination skills stand out, especially in environments requiring client engagement, scheduling, and lead conversion.
Skills- Advanced: Real Estate, Property Management, Social Media Management, Sales Management, Administrative Support
- Intermediate: Bookkeeping
- Soft Skills: Strong communicator, client-centric, detail-oriented, team player
- Client-Facing Experience: Demonstrated ability to manage client relationships, resolve concerns, and handle inquiries across phone, email, and chat platforms.
- Property Management Proficiency: Full cycle of property listings, showings, and tenant support.
- Sales and Marketing Exposure: Proven lead generation and funnel management from various sales roles.
- Healthcare Industry Familiarity: Previous roles with Becton Dickinson and Roche.
Predictive Index Behavioral Profile - Artisan
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Behavioral Summary
Pauline is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Pauline plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Sales Development Representative
Industry:
Construction / Building / Engineering
Employment Period:
April 2021 to November 2023 (31 Months)
Duties and Responsibilities:
- Developed sales strategies to attract potential buyers and generate new leads
- Initiated contact with potential customers through cold calling and responding to inquiries from advertisements
- Established and nurtured relationships with customers to understand their needs and qualify their interests
- Presented product information tailored to customer needs
- Guided solid leads through the marketing funnel, facilitating connections with sales personnel and arranging meetings
Assistant Property Manager
Industry:
Property / Real Estate
Employment Period:
December 2021 to July 2025 (43 Months)
Duties and Responsibilities:
- Responded to tenant inquiries, questions, and concerns via phone, email, or chat
- Handled maintenance requests and coordinated repairs with contractors
- Created property listings for online platforms and real estate websites
- Managed social media accounts and posted property listings
- Scheduled and organized property showings and open houses, ensuring seamless coordination between real estate agents, clients, and potential buyers, including managing logistics, timing, and communication
Account Executive
Industry:
BioTechnology / Pharmaceutical / Clinical research
Employment Period:
January 2020 to April 2021 (15 Months)
Duties and Responsibilities:
- Executed effective sales strategies and initiatives to achieve or exceed sales targets within the assigned area consistently
- Oversaw and ensured the provision of statistical information such as census and pricing to finance for final proposal preparation
- Identified customers' changing needs to improve customer experience and provided creative solutions or products
Product Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2017 to December 2019 (32 Months)
Duties and Responsibilities:
- Collaborated with a wide range of Healthcare Professionals to educate them on the benefits, pricing, and features of products
- Conducted market analysis and comparisons to highlight the advantages of our products over competitors
- Facilitated the development of projects in medical, marketing, and sales to drive market share growth and enhance customer satisfaction
- Organized meetings, conducted group presentations, represented the organization at symposia and congresses, and maintained activity details on CRM systems
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2015 to March 2017 (20 Months)
Duties and Responsibilities:
- Assisted customers with troubleshooting and installation of equipment
- Maintained records of customer interactions
- Collaborated with others to improve company system requirements
Education History
Field of Study:
BioTechnology
Major:
Medical Technology
Graduation Date:
January 1, 2015
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Skills, Sales Management, Real Estate, Social Media Management, Property Management,
INTERMEDIATE ★★
-
Bookkeeping
Work at Home Capabilities:
- Internet Bandwidth: N/A
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: N/A
- Processor: N/A
- Operating System: N/A
All-inclusive Rate: USD $10.56/hr
Monica
Candidate ID: 359017
ADVANCED
-
Human Resource Management, Sourcing, Data Entry, Resume Screening...
INTERMEDIATE
-
Payroll Processing, Recruiting...
Median Rate
$10.56
$11.07
if $1 = PHP52
$13.26
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 10.56 per hour or $USD 915.44 per month
Full Time: $USD 10.56 per hour or $USD 1830.89 per month
Remote Staff Recruiter Comments
- Monica is an experienced Human Resources and Administrative Support Specialist with over 10 years of professional experience in recruitment administration, HR operations, and remote executive support.
- She holds a Bachelor of Science in Business Administration, major in Human Resource Management.
- Her career spans support roles for teams in the defence and healthcare industries, primarily catering to Australian-based clients in fully remote environments.
- She has provided end-to-end recruitment and administrative support across various functions, including candidate sourcing, interview coordination, database maintenance, document control, and executive calendar management.
- In the healthcare sector, she led full-cycle HR processes such as onboarding, performance reviews, payroll administration, compliance reporting, and employee relations.
- She has a track record of managing HR operations independently and ensuring adherence to local labor laws and internal policies.
- She demonstrates strong skills in recruitment coordination, HR documentation, calendar and inbox management, and reporting accuracy.
- She is highly proficient in tools such as Zoho CRM, LinkedIn Recruiter, Sprout HRIS, Microsoft Office Suite, Outlook, SharePoint, Microsoft Teams, and other remote collaboration platforms.
- Her strengths include a detail-oriented and process-driven approach, with a strong emphasis on confidentiality, consistency, and operational support.
Employment History
Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2006 to February 2007 (9 Months)
Duties and Responsibilities:
HR Consultant
Industry:
BioTechnology / Pharmaceutical / Clinical research
Employment Period:
May 2019 to Present
Duties and Responsibilities:
- Handling and spearheading Recruitment, Training and Development, Compensation and Benefits.
- Responsible in creating innovative processes for the said HR facets, designing training programs, database management, payroll processing and facilitation.
RECRUITMENT ADMINISTRATIVE SPECIALIST
Industry:
Human Resources Management / Consulting
Employment Period:
February 2022 to December 2025 (45 Months)
Duties and Responsibilities:
Data Entry Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2019 to February 2020 (7 Months)
Duties and Responsibilities:
- Transfer data from database systems using keyboards, data recorders or optical scanners
- Type in data provided directly from the clients/recruiters.
- Verify data by comparing it to source documents
- Update existing data
- Retrieve data from the database or electronic files as requested
Human Resource Assistant
Industry:
Human Resources Management / Consulting
Employment Period:
February 2010 to January 2011 (11 Months)
Duties and Responsibilities:
- Executive recruitment
- Training and development
- Database management
Payroll Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
March 2011 to April 2012 (13 Months)
Duties and Responsibilities:
- Payroll processing
- Database management
- Reports validation and consolidation
Recruiter
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2015 to July 2019 (49 Months)
Duties and Responsibilities:
- Data Entry and Validation
- Handled the company's database using Bullhorn
- Removed all duplicates and updated candidate profiles
- Entered new candidate profiles
- Created various spreadsheets for sourcing purposes
- Created an Excel version of the Annual Report for benchmarking purposes.
- Database Management
- Monitored and updated all spreadsheets being used in the sourcing activities.
- Sourcing
- Per client's requirements (ex: skills, location, job titles, specific key words, etc.), sourced prospective candidates in the Defence, Engineering, Avionics, Rail, Logistics industries using LinkedIn Recruiter
- Sent Inmails to qualified prospects to request for their updated CV contact details
- Forwarded these CVs and important information to the Team Lead in charge for further interviews and discussions
- Researched and Sourced potential candidates with the following, but not limited, skill sets.
Education History
Field of Study:
Human Resource Management
Major:
Business Administration
Graduation Date:
February 9, 2010
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Human Resource Management, Sourcing, Data Entry, Resume Screening, Microsoft Office,
INTERMEDIATE ★★
-
Payroll ProcessingRecruiting
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: Download: 6.74, Upload: 8.01
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: HP
- Processor: Intel Core i3
- Operating System: Windows 10
All-inclusive Rate: USD $9.43/hr
Maricel
Candidate ID: 310112
ADVANCED
-
Appointment Setting, Email Handling, eCommerce, Data Entry...
INTERMEDIATE
-
Google Docs, Google Drive, Google Calendar, Google Sheets...
Median Rate
$9.43
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.84 per hour or $USD 593.15 per month
Full Time: $USD 9.43 per hour or $USD 1633.93 per month
Remote Staff Recruiter Comments
- Maricel has been working since 2011 and has handled roles such as Back Office, Customer Service Representative, Assistant Supervisor, and General Virtual Assistant within BPO industries.
- She honed her skills in email management, website management customer service, data entry research, order tracking, photo editing, copywriting, eCommerce and telemarketer.
- She has worked for Australian client
- Well versed with the following software tools:
- Canva
- Magento
- Trello
- Skype
- hub STAFF
- Ring central
- salesforce
- WordPress
- She can start immediately
Predictive Index Behavioral Profile - Artisan
https://www.predictiveindex.com/reference-profile/artisan/
Strongest Behaviors:
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Maricel is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within her area of expertise. Works at a steady, even pace, leveraging her background for the betterment of the team, company, or customer.
With experience and/or training, she will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Her work pace is steady and even-keeled, and she's motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to her decision-making; Maricel plans ahead, double checks, and follows up carefully on decisions and actions.
Employment History
Back Office - Customer Service Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2011 to January 2013 (24 Months)
Duties and Responsibilities:
- Assisting and coordinating with theRelationship Manager
- Supporting administrative tasks
- Conducting marketing research
- Responding to email and phone calls
Assistant Supervisor
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
May 2014 to February 2019 (57 Months)
Duties and Responsibilities:
- Manage workflow
- Training new hires
- Managing team schedules
- Reporting to Manager and client
- Evaluating weekly and monthly performance and providing feedback
- Helping employees' issues and disputes
General Virtual Assistant
Industry:
Employment Period:
November 2019 to February 2021 (14 Months)
Duties and Responsibilities:
- Respond to email and phone calls
- Manage contact list
- Prepare customer spreadsheets and keep online records
- Perform market research
- Address clients' administrative queries
- Maintain clients website
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Management
Graduation Date:
January 1, 2003
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Appointment Setting, Email Handling, eCommerce, Data Entry, Customer Service, Customer Service Management, Customer Handling, CRM, Credit Management, Content Editing, Inbound Calls, Inbound Collections, Inbound Telemarketing, Microsoft Word, Administration, Administrative Support, Order Processing, Order Entry,
INTERMEDIATE ★★
-
Google Docs, Google Drive, Google Calendar, Google Sheets, Graphic Design, Human Resource Management, InterviewingLead GenerationMicrosoft ExcelMicrosoft OutlookOnline Ordering Tool
Work at Home Capabilities:
- Internet Bandwidth: 50 Mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Dell
- Processor: i5
- Operating System: Windows 10
All-inclusive Rate: USD $6.84/hr
Cleamark
Candidate ID: 308147
ADVANCED
-
Virtual Assistant Skills, Customer Handling, Technical Support, Logistics...
INTERMEDIATE
-
Fraud Analysis, Fraud Detection, Data Analysis, Amazon...
Median Rate
$6.84
$7.07
if $1 = PHP52
$8.07
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.84 per hour or $USD 593.15 per month
Full Time: $USD 6.84 per hour or $USD 1186.30 per month
Remote Staff Recruiter Comments
- Candidate has worked for a marketing company, 4 years in the BPO industry and later on transitioned doing homebased jobs up until this present.
- He has experience in customer service doing inbound and outbound calls, as a Virtual Assistant and as a Data Analyst.
- For his virtual assistance experience for 2 years, he worked for a real estate web tech company wherein he maintains the website, take calls, manage calendars, schedule meetings and appointments and updates data. He also experienced doing order processing like in Amazon.
- He also then worked for 2 years as a Data Analyst for a company that determines cyber threats online. He generate websites, checking out social media accounts who possibly phish website and analyze. He used the company's own tool to generate websites.
- Available to start asap.
Employment History
TELEMARKETER
Industry:
Banking / Financial Services
Employment Period:
February 2009 to March 2011 (25 Months)
Duties and Responsibilities:
- Identifies prospects by reading telephone directories, newspapers, and other prepared listings.
- Calls prospective customers by operating telephone equipment and other telecommunications technologies.
- Influences customers to open new credit cards by following a prepared sales talk to describe credit card features, rates, and promotions.
- Respond to questions.
CUSTOMER SERVICE REPRESENTATIVE
Industry:
Telecommunication
Employment Period:
May 2011 to January 2012 (8 Months)
Duties and Responsibilities:
- Attract potential customers by answering product and service questions.
- Solve customer problems by clarifying customer complaints.
- Electing and explaining the best solution to solve problem.
- Expedite correction or adjustment.
DATA ANALYST
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
August 2018 to September 2020 (25 Months)
Duties and Responsibilities:
- Perform remote clerical tasks and traditional telemarketing.
- Use computer for various applications, such as database management and word processing.
- Take and initiate phone calls.
VIRTUAL ASSISTANT
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2016 to August 2018 (25 Months)
Duties and Responsibilities:
- Manage calendars, schedule meetings and appointments.
- Data entry
- Take and initiate phone calls.
TELEPHONE BANKER II
Industry:
Banking / Financial Services
Employment Period:
October 2012 to October 2015 (36 Months)
Duties and Responsibilities:
- Handle customer inquiries, complaints, and account questions.
- Process credit card payments and funds transfer requests.
- Dispute unauthorized transactions and create real time alert for compromised accounts.
- Handles online banking and interprets account memos, red alerts, court orders and levies.
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Education History
Field of Study:
Human Resource Management
Major:
BUSINESS ADMINISTRATION
Graduation Date:
May 1, 2010
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Virtual Assistant Skills, Customer Handling, Technical Support, Logistics, Administrative Support,
INTERMEDIATE ★★
-
Fraud Analysis, Fraud DetectionData AnalysisAmazonCustomer ExperienceData Mining
Work at Home Capabilities:
- Internet Bandwidth: 25 Mbps
- Working Environment: Private Room
- Speed Test Result:
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: I3
- Operating System: Windows 10
All-inclusive Rate: USD $8.39/hr
Chris
Candidate ID: 303113
ADVANCED
-
Recruiter Customer Service, Recruiting, Sourcing, Outsourcing...
INTERMEDIATE
-
Project Management, Project Supervision...
Median Rate
$8.39
$8.74
if $1 = PHP52
$10.24
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.39 per hour or $USD 727.44 per month
Full Time: $USD 8.39 per hour or $USD 1454.88 per month
Remote Staff Recruiter Comments
- Chris has 12 years of total working experience and 6 years of it was mainly dedicated on doing recruitment
- He has working exposure with different industries like contact center, and staffing companies
- He has worked with hiring for requirements based in the Philippines and in US
- He is skilled in doing variety of recruitment task which include
- Analyzing job requisitions
- Doing talent pipelining
- Sourcing for candidates
- Doing pre screening and resume screening
- Conducting initial interview
- Endorsing candidates to hiring managers
- Creating sourcing strategies and planning
- Generating recruitment reports
Strongest Behaviors
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Chris Alec will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Employment History
Associate Consultant
Industry:
Human Resources Management / Consulting
Employment Period:
May 2023 to January 2024 (7 Months)
Duties and Responsibilities:
- Creates sourcing strategies and talent insights for all covered industries of stakeholders
- Create reports with Hiring Trends data to specific requests of stakeholders
- Conducts research to market based on projects assigned
Senior Recruiter
Industry:
Human Resources Management / Consulting
Employment Period:
May 2020 to February 2023 (32 Months)
Duties and Responsibilities:
- Sources resumes of qualified candidates for specific IT job orders, using job boards, applicant tracking systems, company websites, etc.
- Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
- Sets up interviews between candidates and hiring managers.
HR Associate (Contractural)
Industry:
Human Resources Management / Consulting
Employment Period:
January 2023 to May 2023 (3 Months)
Duties and Responsibilities:
- In house recruitment for candidates for various remote jobs : Call Center Agent, Virtual Assistants, Underwriters, Collection Representative, etc.
- Setup and accept interview requests for candidates.
- Conducts video interview to pre-screen candidates and qualifications.
- Provided recommendations to qualified candidates to be interviewed by clients
Sr. Operations Associate
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
January 2017 to May 2020 (40 Months)
Duties and Responsibilities:
- Progress and monitor claims assigned Work on recoveries and settlements
Technical Support Representative
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
October 2014 to November 2016 (25 Months)
Duties and Responsibilities:
- Handles Technical troubleshooting for L1 and L2 Samsung android phones concerns
Recruitment Specialist
Industry:
Human Resources Management / Consulting
Employment Period:
January 2024 to Present
Duties and Responsibilities:
- Screened and scheduled interview local PH talents with experience in Graphic, Video and Web designing for US Clients
- Conducted initial interview via Online video conferencing
- Endorsed candidates for client screening
- Conducted job offer and hand offs to HR for successfully hired candidates
Education History
Field of Study:
Medical Science
Major:
BS Medical Technology
Graduation Date:
March 28, 2014
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Recruiter Customer Service, Recruiting, Sourcing, Outsourcing, Customer Service,
INTERMEDIATE ★★
-
Project ManagementProject Supervision
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/15910159395
- Internet Type: Fiber
- Hardware Type: Desktop
- Brand Name: Intel
- Processor: Intel I7 8700k
- Operating System: Windows 10
All-inclusive Rate: USD $9.43/hr
Maria
Candidate ID: 252309
ADVANCED
-
Real Estate, Property Management, Sales, Administrative Support...
INTERMEDIATE
-
Customer Service, Bookkeeping...
Median Rate
$9.43
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 9.43 per hour or $USD 1633.93 per month
Remote Staff Recruiter Comments
Technical & Industry Experience:
- Gem has been working remotely since 2017 and is well-acquainted with the demands of virtual collaboration.
- Her real estate admin background includes tasks such as preparing lease agreements, handling renewals and rent increases, coordinating with tenants and landlords, and managing compliance documentation.
- She is adept at using platforms such as PropertyMe, PropertyTree, and other complementary tools like InspectRealEstate, Inspect Express, and PriceFinder.
- Although she has limited experience handling rent allocations within real estate contexts, she is confident with basic bookkeeping due to her academic background in accountancy and her prior experience using Xero.
- She is available to start immediately.
Strongest Behaviors
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Maria Gema is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
A modest and unassuming person, they work autonomously in their area of expertise. When working outside of that area, their drive is to seek specialized knowledge by finding definitive answers from written resources, authoritative management, or established subject-matter experts. Is most effective and productive when they work within or close to their specialty and experience, and prefers to stick to the proven way. If it becomes necessary for to initiate or adopt change, she will need to see cold, hard, evidence to prove that the new way is proven, complete, and yields high-quality results. In addition, they’ll carefully plan the implementation to minimize problems and maximize results.
Employment History
VA Office Admin Assistant
Industry:
Property / Real Estate
Employment Period:
May 2022 to February 2025 (33 Months)
Duties and Responsibilities:
- Preparing signup packs and lease renewals for lease properties
- Provided clerical support to company employees by copying and filing documents.
- Created and updated digital files to maintain current accurate and compliant documents.
- Email arrears reminders to tenantsProcessing invoices
Real Estate Admin Virtual Assistant
Industry:
Property / Real Estate
Employment Period:
January 2019 to November 2024 (70 Months)
Duties and Responsibilities:
- Provided administrative support to real estate agents and property managers, managing multiple transactions simultaneously.
- Created and updated property listings, ensuring accuracy across.
- Assisted with contract preparation and document management, ensuring compliance with state regulations.
- Managed CRM systems and led client communication.
- Coordinated appointment scheduling and follow-ups, reducing administrative time by 15%.
VA - Lead Generation
Industry:
Entertainment / Media
Employment Period:
October 2018 to July 2019 (9 Months)
Duties and Responsibilities:
- Opened new accounts and documented personal, demographic and payment information in system.
- Educated customers on product and service benefits, explaining features and answering questions.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Set up appointments with interested customers according to schedule availability.
VA - Customer Service
Industry:
Apparel
Employment Period:
April 2017 to June 2019 (26 Months)
Duties and Responsibilities:
- Outgoing calls and emails to current customers and asked openminded questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Developed and maintained user documentation to establish product understanding.
Customer Service/Travel Agent
Industry:
Travel / Tourism
Employment Period:
August 2014 to May 2017 (33 Months)
Duties and Responsibilities:
- Responsible for the sales order process-taking orders, discussing customers requirements and providing knowledgeable advice regarding their flight itenrary.
- Responsible for ensuring that customer enquiries are resolved at first point of contact.
- Promoting company’s products and services to customers.
- Handling objections professionally Issuing refunds or compensation to customers.
Education History
Field of Study:
Finance/Accountancy/Banking
Major:
Accountancy
Graduation Date:
March 31, 2001
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Real Estate, Property Management, Sales, Administrative Support, Administrative Skills,
INTERMEDIATE ★★
-
Customer ServiceBookkeeping
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: N/A
- Processor: N/A
- Operating System: Windows 11
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Conduct English Assessment Tests. When looking for a potential administrator, make sure that you screen them for their English speaking, listening, writing skills, and comprehension. Administrators might not be client-facing at all times, but there are times when they do need to interact with your clients. For administrators to understand your clients’ needs and tend to them, they must possess above average English skills.
At Remote Staff, we conduct 4 English assessments tests as part of our screening process. We believe that by making sure our candidates can communicate well in English, we help you overcome communication challenges while working with your Filipino remote contractor.
Ask Scenario-based Questions. Gone are the days when you ask questions such as “How do you see yourself five years from now?” or “Can you tell me more about yourself?” The necessary questions are those that are relevant to the job itself, so make your interview with a potential administrator count by asking scenario-based questions. Give them administrator problems to solve and use their answers to evaluate whether they are a good fit or not.
If you hire via Remote Staff, we will be with you during your interview with a candidate and guide you throughout the whole process. We will help you ask the right questions and evaluate the candidate’s answers to help you make a hiring decision.
Look for the X-factor. We are not referring to intuition or first impressions here. The X-factor has something to do with the candidates’ overall personality. Do you think they can get along with your other employees? Do you think they can easily adapt to your company culture? Do you think you can trust them?
You can find the answers to these questions simply by looking at their CV and by observing them during the interview. You don’t even have to ask questions related to these things. The way the candidates’ carry themselves, their body language, and the words that come out of their mouth can tell you so much about their overall personality. A good track record, a positive attitude, and confidence are signs of a good fit.
Final Thoughts
We always associate the success of a company with the people who directly contribute to the increase in revenue, such as the members of the management and other client-facing employees. We forget that without the people behind the scenes like office administrators, who keep back-office operations in order, a lot of things can go wrong in the whole business operation.
