Hiring a Virtual Administrator from the Philippines

• Proficient in Graphic Design for marketing and promotional materials.
• Skilled in Microsoft Office 365 for efficient data and document management.
• Experienced in vendor management to facilitate smooth operations and procurement processes

• Proficient in video editing, with a strong portfolio of engaging and visually appealing content.
• Expertise in fixing video transcriptions, ensuring accuracy and accessibility.
• Successful management of social media platforms, leading to a significant increase in engagement and brand visibility.
• Creative graphic design skills, specializing in eye-catching YouTube thumbnails that drive clicks and views.

• Developed and executed successful social media strategies, resulting in a 40% increase in online engagement.
• Proficient in content creation and community engagement, fostering brand loyalty and growth.

• Proficient in Graphic Design, crafting visually captivating content.
• Skilled in Social Media Management, driving online growth and engagement.
• Expert in Partnership & Promotion Management, excelling in deals, collaborations, and giveaways for successful brand promotion

• Expert in Graphic Design, crafting visually captivating marketing materials.
• Proficient in Social Media Management, driving online growth and engagement.
• Strong background in Public Relations and Influencer Marketing, forging strategic partnerships and brand advocacy.
• Effective coordination of high-impact events and product launches.
• Exceptional Customer Service and Support, ensuring top-tier satisfaction.
• Shopee platform expert, driving e-commerce sales and enhancing brand presence

• Successfully led project teams and ensured on-time, within-budget delivery.
• Client success management, fostering strong client relationships and satisfaction.

• Successfully led project teams and ensured on-time, within-budget delivery.
• Client success management, fostering strong client relationships and satisfaction.

• Social media management, overseeing platforms, engagement, and content strategy.
• Copywriting, crafting compelling and effective social media content.
• Content planning, developing content calendars and strategies for targeted outreach.

• Expertise, leveraging cutting-edge technologies for innovative digital marketing strategies.
• Proficient in Facebook Ads, driving targeted ad campaigns and audience engagement.
• Email Marketing, crafting and executing effective email marketing campaigns for lead generation and conversion

• Proficient in Graphic Design for visually appealing marketing materials.
• Expert in Marketing Campaign creation for effective client communication and business growth.

• Do billing inquiries, regarding bank charges, bank statements, and other related tasks asked of me being a Customer Support Representative.
• Do technical support and are knowledgeable to address issues using current Microso Windows OS and Apple-Mac.
• Trouble shoots Voice Over Internet Protocol ("VoIP") issues for USA and Canada customers of magic Jack
• Offer and up sell customer packages for magic Jack products
• Dispatches local technicians to customer's premises when issues were not fully addressed thru online inquiry.

• Trained to make a re-profiling of real estate assets such as re-assessing the current market value of a property.
• I do Marketing at Craigslist, ProAgent, Listing Booster, Trulia, Zillow, etc. I also assist on filing documents and contracts for buyers to sign.
• I do Brokers Price Opinion (BPO and Inspection).
• I am aware and I deal with Web Sites like SingleSource, VRM, Pyramid, Aspen, Resnet, Equator, HECM, etc.

• Do billing inquiries, regarding bank charges, bank statements, and other related tasks asked of from me being a Customer Support
• Assisting Health Insurance benefit concern
• Outbound calls to providers/Medical Group.
• Sending out back office reports.

• Outbound calls to Insurance/Provider relation and gather reports for claims status.
• Process and address claims issue to have the claim paid accordingly.
• Send out emails to provider relation and back end reports.

• Assisted two different Clients in handling end to end process for order entry thru WooCommerce, invoicing, inventory, customer support.
• Contact and follow up clients for Bulk orders and create mock-up designs before approval.
• Communicate with onshore designers to finalize custom designs.
• Other administrative tasks such as lead mining, creating sales reports and email management.

• Source new applicants through Facebook, Linkedin, Kalibr, Bossjobs, Kalibr and other sourcing websites.
• Screen application and qualify applicants before we move them for initial interviews.
• Handle Initial assessment by preparing a set of questions to evaluate applicant's behavior and qualification.
• Create a candidate profile and endorse them to the talent pool should they pass the initial screening.
• Other administrative tasks such as creating and submitting reports, responding to online inquiries.

• Screen application and qualify applicants before we move them for initial interviews in Asana.
• Handle Initial assessment by preparing a set of questions to evaluate the applicant’s behavior and qualification.
• Create a candidate profile and endorse them to the talent pool should they pass the initial screening.
• Conduct a Background check.
• Handle Offer call and prepare offer letter & NDAs
• Execute onboarding
• Other administrative tasks include creating and submitting reports and responding to online inquiries.

• Source and manage Job boards to gather and collect potential applicants.
• Conduct background checks for endorsed candidates.
• Setup and facilitate client calls.
• Ensure all tracker and reports are accurate and updated.
• Keeps track of the total number of all the applications received across all job boards.

• Answer emails and chat inquiries on Help Scout.
• Create and manage tickets on Trello.
• Source winning products and niches on AliExpress and AdSpy.
• Edit pictures and GIFs for product listings.
• Create product funnels and product pages on Shopify.
• Upload products to Shopify platform.

• Fulfill and validate purchase requests from all departments.
• Perform strategic sourcing and negotiate with vendors.
• Process purchase orders and other purchasing documents.
• Maintain vendor files and documents.
• Create and manage the team schedule.
• Coordinate with Finance regarding payment status.
• Monitor the inventory and maintenance of office equipment.
• Negotiate pricing and implement effective pricing strategies.
• Create purchase orders (POs) and process purchase requisitions from employees.
• Request payments from the finance department for approved quotations and orders.
• Provide regular instructions to suppliers regarding pricing, procedures, and company branding.
• Handle order processing and fulfillment from E-commerce and Social Media platforms.
• Upload and organize products and details on Seller Center platforms.
• Coordinate packing, booking logistics, and shipments.
• Source potential leads and maintain relationships with vendors.
• Present merchant decks to sellers.
• Deliver excellent customer service to internal stakeholders and external vendors.

• Fulfilled and validated purchase requests for all departments.
• Created purchase orders.
• Conducted strategic sourcing and negotiated with vendors.
• Processed purchase orders and other purchasing documents.
• Maintained vendor files and records.
• Sent Statements of Account (SOA) to merchants and cli

• Provided patient care, handled phone calls, created phone notes, and managed tasks.
• Managed correspondence, accounts receivable, and performed billing and coding tasks.
• Coordinated with various departments to ensure smooth operations.
• Managed emails and performed a variety of medical administrative tasks.
• Updated and followed up on orders in Durable Medical Equipment (DME).
• Plotted and updated the provider's schedule in Dr. Chrono.
• Served as the executive assistant to the Director of Operations.

• Created spreadsheets to track important customer information.
• Transferred data from hard copies to a digital database.
• Updated customer information in the database.
• Organized existing data in spreadsheets.
• Verified outdated data and made necessary updates to records.
• Navigated CRM tools such as Ready Mode, Hivemind, Skip Genie, and other appraisal website

• Provide daily technical support to users of various computer systems.
• Answer user questions promptly and accurately.
• Analyze and diagnose system problems.
• Quickly implement solutions to restore proper system operation.
• Ensure high-quality service and maintain system performance standards.
• Document issues and resolutions for future reference.
• Collaborate with other IT team members to improve support processes.

• Welcome clients and guests warmly.
• Answer incoming calls and emails promptly.
• Monitor and receive incoming and outgoing documents.
• Book and manage meeting rooms.
• Monitor and maintain office supplies and materials.
• Address facilities concerns efficiently.
• Organize and release lockers to agents.

• Welcome and greet hotel guests warmly.
• Assist guests to their respective tables and chairs.
• Manage table reservations efficiently.
• File and organize important documents.
• Provide exceptional customer service to ensure guest satisfaction.
• Handle guest inquiries and resolve any issues promptly.
• Offer information about hotel services, amenities, and local attractions.
• Ensure the front desk area is tidy and presentable.
• Coordinate with other hotel departments to enhance guest experiences.

• Manage Cash Flow Projection
• Bookkeeping
• Bank reconciliation
• Expense Analysis
• Keeping documents in order and email management

• Manage social media platforms [FB, Instagram, Youtube and LinkedIn]
• Content creation for social media, blog posting and update CRM.
• Community engagement, graphic design for banners and logos, and video editing for reels.

• Responsible for staff management, office management, fund management, auditing, checking of documents and staff recruitment, staff assessment, and other related administrative work.
• Works closely with staff and clients in operation. 

• Responsible for building a website/web design, website management, Graphic design, Blog posting, and E-commerce management.
• Responsible for online portal courses, landing pages, and email automation.
• Responsible for online portal courses, landing pages, Video editing, graphic designing, and email marketing campaigns.
• Content creation for Social media, social media posting on all platforms, and community engagement.

• Building online courses for Med Spa, Website, landing pages, course structure & organizing pages.
• Marketing promotion, graphic design, lead generation, integration, and automation.
• SEO optimization

• Releasing of checks to suppliers
• Counter checking receipt for payable
• Prepares payable summary and checks

• Generates attendance of employees
• Prepares pay slips
• Encode salaries of each employee thru online banking
• Checking in and out of employees

• Prepares Monthly Sales Report
• Prepares Statement of Account and AR Master list
• Doing the AR Procedures for collection
• Conduct a monthly collection of customers through phone call (overdue accounts)
• Sorting and filing receipts
• Counter checking prices on the receipts
• Filing important document of customers

• Scheduling appointments and meetings
• Preparing documents for meetings and business trips
• Word processing, creating spreadsheets and presentations
• Arrange international and domestic travel (land trips, flights and hotels)
• Handle sensitive/confidential information requiring a high level of discretion
• Manage expenses and liquidation of receipts
• Arrange and reserve conference rooms, catering and audio visuals for meetings.
• Maintain contact details (business and personal contacts)
• Personal Household Management such as travel arrangement, deliveries and assist in event planning
• Making online orders
• Other miscellaneous tasks

• Prepares Sales Report
• Invoices and Payment entries
• Posting expenses
• Manage customer’s data
• Follow-up payment for posting
• Reconciliations
• Accrual for Customer Visits

• Appointment setting (Manually setting to Google Calendar)
• Work on Online Presence
• Social Media Management
• Calendar and Email Management
• Making layout for Send out cards (Birthdays, Holidays, etc.)
• Miscellanous tasks (Personal household management, travel arrangements, online orders)
• Video and Audio editing for Podcast

• Eagerly assisted customers by providing product and service information and resolving product and service problems through phone, chat, and email
• Phone and Email Support for Amazon Retail
• Phone / Email/ Chat support for a Food Delivery Service
• Phone Support for Health Care

• Manages contracts throughout the selling and buying process, checks documents, makes sure it is complete and on- time, updates the database, and does follow-ups if needed. I also work on other administrative tasks like transcription when required.
• Database Management
• Data Entry
• Calendar Management

• Creation, management, and updating of data of licensed professionals
• Coordination, processing of documents for renewal of accreditation licenses
• Research, initiate and maintain communications between the Firm and regulatory agencies of the applicants:
  • This could range from inquiries on completion of documents, the status of their application, and the release date of the renewed file
• Provide solutions to diminish pain points when dealing with complex challenges that are present during a client’s application:
  • This could range from proper timing, how to respond, escalate complex issues to superiors, assurances that transaction(s) will go smoothly, finding the necessary information that is not readily available especially in terms of procedures and requirements
• Assisted/co-hosted company-held seminars and webinars, along with:
  • Creating a spreadsheet database for prospective clients who expressed interest in attending
  • Coordinated with the Finance Team to insured the client(s) processing of their invoices, Official Receipts, collection, follow-up, and release of documents upon obtaining confirmation of payment(s)
  • Provided suggestions and insights to prevent and/or minimize possible issues and conflicts
  • Drafted and send E-mail communications and announcements (in memo format) as approved by superiors

• Charged with internal and external communications
• Management of the Firm's rolodex
• Handled, scheduled and organized external meetings

• Accepted applications for initial registration and renewal of professional licenses of various professions covered by the Commission
• Processed and released the requested documents of licensed professionals (ranging from IDs to Certificates)
• Assisted in administration of exams and ensured that the board examinees were able to understand the instructions and complied with the Commission's protocols and guidelines.

• Annotations, labelling, text taxonomy, 3D segmentations or categorization.

• Assists the Logistics head with Inventory and production planning chores.
• Keeping track of on floor stocks using status reports and providing Del Monte a weekly update of the inventory of materials.
• Collates and controls data to generate reports production reports daily, generate inventory monitoring system to create reports weekly, monthly and annually.
• Provided Supervision of production and warehouse operations from distributions of raw materials up to dispatching of finished products.
• Monitoring of Purchase Orders provided by clients of balances and actual packed or processed and makes requisitions of the additional.
• Supervises personnel of warehouse for proper allocation and issuance of materials for production and other work related transactions.
• Performs necessary Quality Inspections for incoming materials to test if these materials either for Raw (e.g., spices & sugars) or packaging (e.g., pouches & cartons) are of good production quality.
• Monitors these items if quantities fit necessary costumer requirements.  In this task, we are required to use stock cards for daily running inventory.
• Monitors floor stocks of production materials (Raw and Packaging) and create necessary requisitions to be submitted to the client's CSCM (Corporate Supply Chain Management) if the remaining floor stocks of materials are insufficient.

• To assists the Logistics Manager & FG Warehouse Team in Logistics & Inventory Chores.
• To engaged in daily dispatching of Finished Bakery products to various destinations or points of the Philippines.
• To ensure efficiency of distributions of finished products to various Key and Secondary accounts via 3rd party logistics providers and haulers or truckers.
• To find costs effective means in logistics distributions.
• Entrusted to keep supervisions of both Logistics & Warehouse staffs and crew.
• Tasked to check and dispatch various lemon square products to key and secondary accounts daily.
• Assure efficient or accurate dispatched various products daily.
• To assist the Logistics Supervisors smooth dispatching operations.

• To assist the Operations Manager in handling and scheduling of daily coal deliveries & supervises delivery & heavy equipment staffs or operators on their daily duties and performances.
• Familiarization of parts for Heavy equipment & Heavy duty trucks. Maintenance and breakdown monitoring chores for the mentioned type of vehicles.
• In charge of approved purchases for required service parts and service repairs of broken/bugged down vehicles/equipment.
• To monitor daily quality of coals, specifically average moisture contents. Monitoring of hustling operations of incoming coal deliveries via sea barges, from start up to finish.

• Tasked to filter incoming (Inbound) calls, track necessary transfers and assist customers to the right department or specialist or refer to the correct department.
• Assigned to qualify customers with their broadband or internet needs.
• Ensure customers meet qualifications as per client's customer guidelines.
• See to it that the guidelines and correct process call flows is followed.
• Follow proper escalation and process on each call.

• Tasked to assist customer with daily banking concerns and needs. Providing above and beyond experience.
• Educate and provide recommendations to customers about ways, products and tools that are essential to customer's financial needs and customer's getting access and monitor accounts through self-serve options.
• Making sure to execute procedures to address or resolve issues, concerns and request within bank policy, existing federal regulations and parameters that all strictly followed and observed.
• Making sure to accomplish self-paced online learnings, seminars and refresher courses are required to make sure everything is streamlined. Always updated with changes, revisions and compliant with the company or bank's vision and values.
• Received Quality assurance annual rating of 98% and assisting average of 80 calls per day.
• To be always aware of one's performance and adaptive to coaching for efficiency and better career growth.

• Making sure to student records from enquiries are updated as their application to a University progresses

• As a student enrollment advisor who handled multiple universities, I was responsible for making sure that student records were up to date, from enquiries to enrollment.
• Nurturing and keeping track of each record.

• Assisting with training courses
• Transcription of videos 
• Scheduling of training

• Assist in Planning Projects specific for client needs
• Manage and organize various professional people working on a project
• Monitor project plan execution and project development
• Coordinate and communicate updates and possible changes in on-going projects to stakeholders
• Assist in recruiting specialists and necessary man - power for projects
• Generate/Collate Productivity Report of Production Team
• Oversee accounting, costing and billing for projects

• Encode Monthly Input VAT
• Handle of Petty Cash
• Prepare Salaries & Pay Slip
• Monitor Employee Transportation Allowances
• Process Permits and Information Update of Staffs
• Release Cash Requisition of all Departments
• Release Payables
• Assist Inventory/Collections/Billing
• File Check Vouchers (Pink & Blue Copy)
• Encode Petty Cash & Payables using QuickBooks

• Attending to Human Resources and Admin concerns:
• Generate employee attendance report for
• Manage employee information monthly Audit and monitor office supplies and other supply requirements of the
• Monitoring (Lates & Absences as well as sick/Vacation Leaves)
• Collate requisitions of all departments
• Update memos, announcements & events of the Manage list of all assets of the company company
• Organize events/programs of the company
• Update/ 201 files and reports keeper Receive client calls/queries
• Interview applicants Technical support Resize layouts
• Update forms
• Track daily time records as overtime, tardiness and absences of all employees

• Monitor project plan execution and project development
• Generate/Collate Productivity Report of Production Team
• Mainly Handles financial matters of the organization
• BIR Filling (Company and Employee Tax Contributions)
• SSS, Philhealth & Pag-ibig (Employee Contributions for Government Benefits) Collections/payables
• Payroll
• Company projects/events

• Accounting job
• Admin Work
• Sending Email to Vendors
• Monitoring office supplies
• Purchase Order Travel/Hotel Booking
• Billing Concern
• OR Monitoring
• Debit Advices
• BIR Online Filling Reports
• liaising accounting Dept Filling of Invoice, OR, and Purchase Order
• Phone Answering (Trunkline)
• Manage all billing related concerns including follow up collection, and payment schedule

• Support various administrative support tasks needed by both the e-commerce site and subscription sites of the client
• Manage the upload and publication of product listing to ensure accuracy of data posted
• Manage e-commerce site using Shopify
• Regular updates of customers' details on the system
• Advanced Excel sheet management to gather data from vendors' product information and convert into Shopify's Excel import format
• Create tasks via Asana to keep track of own tasks as well as collaborate with team tasks
• Adjust product pricing as needed by vendor requests or sales
• Hide and/or redirect products based on discontinuation

• Sending Email to Vendors
• Purchase Order Entry
• Order Releasing
• Order Billing and Monitoring
• Answering calls of resellers related to existing orders such as tracking, serial, and etc.

• Sending/responding to emails
• Assisting in logistics
• Booking containers to courier
• Monitoring on going shipments from India to US
• Preparing Documents such as delivery Orders, invoice & Bill of loading. 

• Contact and Provide assistance to parents who want to sign up their kids for the organization's basketball program
• Provide proper information regarding drills, location, and schedule of the basketball classes
• Provide customer service that will encourage continuous membership to the basketball organization
• Ensure target metrics are met on a daily, weekly, and monthly basis
• Attend and participate in team meetings and other professional discussions that aim to improve current performance

• Made captions and content for social media platforms
• Building social media accounts and other organic posts
• Manage products on the website a
• Coordination of UGC content for creators
• Basic Editing/Creation of Product Detail Materials

• Assisting New Leads (Potential Client to avail Lending Services)
• Follow up calls to contacted leads, No Show & Pre approved buyers
• Generate Reports weekly and transfer to sales department Setting pre approval appointment for potential Leads

• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
• Negotiated, prepared and signed contracts with clients.
• Kept meticulous client notes and updated account information in company databases.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent.
• Created and drove talent acquisition and job placement strategies to attract diverse candidates.
• Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
• Promoted increased focus on internal talent mobility and emerging talent across organization.
• Established consistent language and methodology for talent discussions, development and succession.
• Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
• Identified and created recruitment and administrative

Business Development Manager
March 2021 - August 2021 

• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Kept meticulous client notes and updated account
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
• Coordinated activities and projects to plan sales department operations and meet timelines.
• Updated accounts and maintained long-term relationships with clients.

Team Lead of Business Development Associate
January 2019 - February 2021

• Led projects and analyzed data to identify opportunities for improvement.
• Carried out day-to-day duties accurately and efficiently.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed and maintained courteous and effective working relationships.
• Drove operational improvements which resulted in savings and improved profit margins.
• ● Improved operations through consistent hard work and dedication

• Planned marketing initiatives and leveraged referral networks to promote business development.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Communicated with local organizations to build networks and develop leads.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
• Enhanced customer experience using all omnichannel offerings.
• Met with current clients to assess needs and develop improvement plans.
• Arranged potential client contacts, cultivated relationships and followed through all service needs.
• Coordinated with IT team leaders to forecast hiring needs and department goals.
• Built and executed sourcing, assessment and closing approaches to manage return on investment expectations.
• Onboarded new hires and set up training.
• Sourced and selected applicants for technical positions within company.
• Referred candidate resumes to customer account managers for evaluation and submission.
• Interviewed candidates using different interview methods and approaches.
• Operated as trusted advisor and subject matter expert to build strong and credible relationships with senior leaders, hiring managers and critical stakeholders

• Handle general administrative tasks such as answering phone calls, responding to emails, and managing correspondence.
• Coordinate and schedule meetings, appointments, and travel arrangements for senior executives and staff members.
• Prepare reports, presentations, and other documentation for meetings and presentations.

• Provides administrative support to ensure efficient operation of various departments.
• Schedule and coordinate staff and other meetings
• Schedule appointments and maintain calendars
• Email management
• Prepare communications, such as memos, emails, invoices, reports and other correspondence
• Write and edit documents from letters to reports and instructional documents
• Carries out administrative duties
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Supports team by performing tasks related to organization and strong communication.
• Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

• Customer Relations Management
• Ensure and enhance service consistency.
• Translate new and revised policies and procedures from the client into operational objectives and best practices.
• Accountable for the overall account performance, analyze deviation and execute corrective actions.
• Standardize key processes, policies and required activities.
• Determine resource and capacity requirements by analyzing schedules and staffing needs.
• Identify training needs to improve agent capability.
• Develop and support employee engagement initiatives.
• Screens, interviews, and coordinate with recruitment team to hire the right people for right position in the team.
• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics.
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.

• Attends to walk-in and phone-in clients who had inquiries and problems about their pagers.
• Explains billing inquiries to clients
• Conducts thorough investigations on paging service anomalies
• Does memoranda for immediate solutions of clients’ complaints
• Transmits documents to different departments and branches of the company.
• Officer-in-charge on certain periods when the supervisor is not available. 
• Ensures that all inquiries and complaints are handled properly in the basis of time, quality and quantity.
• Makes and submits weekly, monthly, quarterly and yearly report to the Manager.
• Trains new staff on how to handle complaints and inquiries as well as the different procedures done both on phone and over-the-counter interactions.

• Does fieldwork to assist individual clients and corporate accounts with complaints regarding their units
• Encodes documents used for clients’ reference.
• Assists in phone-in inquiries and complaints.
• Attends to walk-in clients who have inquiries or problems with their units.
• Assists clients with regard to their billing statements by answering queries and offering possible solutions for their problems.
• Sells brand new and secondhand units to clients who are interested in investing on stocks and other foreign currencies.               
• Takes the responsibility of officer-in-charge whenever the occasion arises by making sure that all documents, memoranda, investigations are fully furnished for the clients’ satisfaction and the company’s benefit.

• Handles interviews of patients who have submitted Temporary Birth Certificates by filling important data and ensuring that all are correct, complete and valid before typing it to the Original Birth Certificate and transmitting it to the Local Civil Registry. 
• Handles all types of Death Certificates and ensuring all data are correct, complete and valid before giving it to the relative. 
• Receives complete finish patients’ charts endorsed by the admitting department. 
• Re-checks the completeness of the patients’ charts. 
• Writes important data in an index card to serve as a manual file on all patients’ charts as back up for retrieval for future references. 
• Does requests of patients who need their hospital data and information in compliance to various agencies’ (private/government) requests. 
• Files all patients’ charts in a coded technique in order to easily retrieve and access it.
• Log in all Operating Room cases and updates daily via Logbook and Bill Board
• Monitors all the supplies inventory incoming and outgoing coming both from the Pharmacy and Central Supply Department requested by the OR Staff.
• Making sure that everything used are accounted for and tallied in the inventory and charged to each respected patient via monthly and annual report submitted to the Accounting Head and a copy furnished to the Owners (CEO’s) of the hospital.
• Admits patients upon the request of their attending physician.
• Receives reservation and provides room accommodation for incoming patients.
• Assisting doctors and nurses at the Emergency Room in handling different patient cases.
• Assisting doctors in doing minor surgery
• Performing Advance and Basic Life support during times of Code’s.
• Making sure that all equipments are functioning perfectly and all necessary supplies are available.  

• Handled and worked with 7 operatives and transcriptionists assigned to various international accounts.
• Ensuring agents understand and comply with all objectives, performance, standard and policies.
• Monitor and evaluating agent performance, providing learning and coaching opportunities and taking corrective actions.
• Offer new idea and suggestion for improvement.
• Confers by reporting to managers any complex and unusual situations.
• Create necessary schedules of agents and making sure that everybody adheres to their respective time stricktly.
• Interviews applicant agents who can conduct interviews on individuals regarding about any topic base on the required concern needed on the job task in their respective companies.
• Maintain and process forms and records related to employees, benefits, claims and process reports.
• Communicate and interpret policies and procedures.
• Coordinates the administrations mandates with regards to the company sponsored benefit program.
• Identify employee related issues and take action to address and resolve these issues.
• Interviews prospective employees, check references, make job orders and conduct orientations.
• Analyzes wages, salaries and prepare job description.

• Handles calls of Sending and Receiving Money Transfers within the US territories and Internationally
• Handles Telephone Money Transfers within the US Territories and Internationally
• Handles Web Care as well as Validate Money Transfers Online transactions with concerns regarding technical problems.
• Handles all General Inquiries regarding processing in all Types of Money Transfer Transactions

January 6, 2020 - September 9, 2021 (Outboound Collection)

• Handle calls by collecting current and past due accounts to customers who has arrears with their mobile services.
• Provide maximum date of payments possibly allowed by the system.
• Explaining the customers' bill whenever disputes arises.
• Make minor adjustments on customers' bills if need be. 

August 22, 2018 - June 21, 2019 (Upskilled Promotion - Retention)

• Handles Calls in General (All Aspects)
• Handles irate calls and gives immediate and First Call Resolutions.
• Meet customer’s demands in ways subject in company’s policy that will prevent the cancellation of an account / accounts.
• Give a onetime adjustment on customers bill by 25%, 50% or 100% which is subject in company’s policy or in any ways upon customer’s demands.
• Provide promo’s / credits to customer’s accounts in order such as that customer’s bill would lower down by way that could help customers manage their bills and enjoy the full service of what the company is offering.
• To explain to customer’s thoroughly reasons on why there are occurrences of increase in subscription in their services.
• Make customers understand the Value and Quality of their package versus to the Financial Value that they have to pay.
• To Cancel Accounts which are Unsavable.

June 1, 2017 - August 21, 2018 (TRIO - Internet / Phone / Dish)

• Handles calls of regarding billing statement of all customers
• Handles calls and does troubleshooting of customers who has problems regarding satellite dish or receiver problems
• Handles Inquiries
• Does adjustments and give credits to all billing concerns
• Handles sales regarding upgrade, change and adjustments of customers packages which would fit and benefit them
• Handles pre-authorization payments or onetime payments of the customers who likes to settle their bills