Hiring a Virtual Administrator from the Philippines

Whether you are running a newly established business or a growing one, you will need all the support that you can get, especially in office administration.

But is there really a need for office administrators if your company is going remote? The answer is a resounding YES. Regardless of your company’s work model—office-based, remote, hybrid—you still need someone to manage at least your back-office operations.

Managing office operations in one physical space is already challenging as it is, but doing so in a virtual workspace can truly test any administrator’s skills and, not to mention, patience. Therefore, you need the right administrators who can provide superb admin office support in any work model.

In this article, you will learn everything you need to know about hiring Filipino virtual office administrators. We will explore the duties and responsibilities of office administrators and the ideal skills and attributes they must possess. We will also provide you with tips for screening candidates for the administrator role and with details regarding the real market value of Filipino administrators.

What Is An Office Administrator?

An office administrator has two core tasks: 1) manage employees associated with the office; and 2) ensure that the office has all the needed resources.

Depending on your needs as an employer and the company’s, you may assign office administrators to supervise office staff and provide them with support and assistance in completing their tasks or in troubleshooting. In some cases, you may ask them to conduct employee evaluations and training, too.

In addition, administrators coordinate office equipment repairs and prepare requests for new equipment. They also manage the use of office supplies, making sure that the assigned budget for them is always used wisely.

When Should You Hire An Administrator?

Too many unanswered calls, hard-to-track payments coming in and expenses going out, paperwork and forms for compliance, or sloppy files? Then it’s about time you hire an administrator.

Administrators can offer a variety of administrative services, depending on the nature of your business, but if there is one thing that administrators do best, it is handling the overall organisation of your office.

Organisation is essential not only to the performance of employees, but also to the success of any business. If your office is well-run and organised, you can be sure that your employees are given the support they need to be as productive as they can be. As a result, they get to contribute more to the performance of the company.

Administrators have become even more important for every business now that most of our communication and document sharing are done digitally. Imagine the time and effort it takes to organise digital files while maintaining their accuracy and ensuring that they can be easily located.

Administrators surely have it rough, yet they make magic happen, and that’s what makes them valuable members of any team.

What Makes A Great Administrator?

There are certain skills and attributes that make a great administrator, and these are the ones you should be looking for in a candidate.

Organised. We cannot stress this enough: Great administrators must be organised and meticulous individuals. They must have a daily to-do list and know how to prioritise because they juggle multiple tasks. In a day, their tasks can change, so they should know what tasks to let go in order to make time for urgent ones.

Possesses leadership skills. An effective leader has great communication skills, knows how to listen, and is a good problem solver. Administrators are sometimes tasked to lead a team, so they must possess the said attributes. They must know how to listen to the employees’ issues and concerns, provide them with possible solutions to certain problems, and communicate their ideas clearly and accurately.

Attentive. An administrator should be attentive and sensitive to the needs of the employees and/or clients (if they are tasked to attend to one). They should be able to anticipate problems and be prepared to resolve them.

Patient. Great administrators know how to keep their cool in stressful situations. There are times when multiple problems happen in the office all at the same time and losing their focus can mean disaster. An administrator should be patient and focused in order to come up with the best solution to each of these problems.

How Much Does A Filipino Virtual Administrator Make?

The average salary of an administrator from the Philippines is approximately PHP360,000 a year, given that he/she does the following tasks:

Trains and supervises clerical staff
Schedules meetings
Arranges conference calls
Receives or entertains visitors and clients
Prepares correspondence
Handles information requests
Prepares statistical reports
Conducts research

In comparison, administrators in Australia are paid an average base pay of AUD59,000 a year, which is equivalent to about PHP2,000,000. There’s a huge gap, we know, but if you compare the cost of living in the Philippines and Australia, this gap makes sense.

Before you begin to calculate how much you can save when you hire a Filipino administrator, we want to let you know that hiring an offshore staff is not about cost-cutting. Surely, you can save a lot by hiring a virtual administrator from the Philippines, but it is important to keep in mind the greater benefit of having a Filipino remote worker in your team, such as higher productivity and high-quality work.

How Do You Assess A Potential Administrator For Your Business?

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $8.65/hr

Carmela

Candidate ID: 431775

Administrative Human Resources Personnels Data Entry Specialists Back-Office Administrators

ADVANCED

Administrative Skills, Customer Handling, Communication Skills, MS Teams...

INTERMEDIATE

Data Entry, Canva...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.67 per hour or $USD 664.88 per month

Full Time: $USD 8.65 per hour or $USD 1499.92 per month

Remote Staff Recruiter Comments

Carmela started in the BPO industry for 4 years. She was able to do fraud analysis, record handling, customer service, financial management and email support.
She then transitioned as a virtual assistant where some of her responsibilities include:
- data entry
- outbound calls to prospective client
- appointment setting
- recruitment
She has became a healthcare virtual assistant where she performs the following:
- inbound and outbound calls to and from patients
- liaise between patients and providers
- appointment setting
She did recruitment for licensed practical nurses, certified nursing assistants and nurses in the US. She did end to end recruitment:
- job posting
- credentialing
- interviewing
- onboarding
She is knowledgeable on the following tools:
- Kamana
- Jazz HR
- ZipRecruiter
- Nurses.com
- Indeed
She is ready to start after a week.

Predictive Index Behavioral Profile - Individualist

Strongest Behaviors:

Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

Behavioral Summary:

Carmela is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, Carmela is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on her ideas, she is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set she’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

Employment History

FRAUD ANALYST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2018 to July 2019 (16 Months)

Duties and Responsibilities:

Provide excellent customer service while in a high call volume and fast-paced environment.
Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks.
Ensure confidentiality of all information collected during an investigation.
Recommend anti-fraud processes for changing transaction patterns and trends.

CUSTOMER SERVICE REPRESENTATIVE / EMAIL SUPPORT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2019 to December 2020 (15 Months)

Duties and Responsibilities:

Responding to customer inquiries quickly, directly, and concisely.
Being able to communicate effectively in a fast-paced, written medium.
Ensured customer satisfaction by handling day-to-day affairs.
Multi-task effectively
Identifying customers' needs and helping a customer with their concerns

VIRTUAL ASSISTANT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to March 2021 (2 Months)

Duties and Responsibilities:

Helping the client with a personal task
Data Entry
Hire New team members
Make outbound calls to prospective clients for the Inside Sales rep to close
Appointment Setting Experience calling B2B client
Schedule Team meeting

VIRTUAL ASSISTANT

Industry:

Banking / Financial Services

Employment Period:

February 2021 to August 2023 (30 Months)

Duties and Responsibilities:

Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette).
Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers.
Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences.
Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers and Attorney's office.
Providing administrative support which includes (data entry, appointment scheduling).
Has excellent communication skills.

RECRUITER

Industry:

Healthcare / Medical

Employment Period:

September 2021 to March 2022 (5 Months)

Duties and Responsibilities:

Responsible for meeting hiring goals and sourcing and screening candidates.
Coordinating the interview process.
Facilitating offers and employment negotiations while ensuring candidates have a pleasant experience.
Posting on Facebook (creating good content and graphic designing).
Responsible for attracting candidates for jobs and matching them to temporary or permanent positions with client companies.
Ensure consistency between expectation and candidates preferences.

Scheduling Coordinator

Industry:

Healthcare / Medical

Employment Period:

July 2024 to June 2025 (10 Months)

Duties and Responsibilities:

Scheduling support - make sure there's no vacant shift to support the individual.

Education History

Field of Study:

Agriculture/Aquaculture/Forestry

Major:

Upland Farming

Graduation Date:

February 27, 2007

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Administrative Skills, Customer Handling, Communication Skills, MS Teams, Staff Scheduling, Fraud Analysis,

INTERMEDIATE ★★

Data EntryCanva

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: Download: 13.70, Upload: 63.54
Internet Type: Fiber
Hardware Type: Desktop
Brand Name: Customized
Processor: Ryzen 5
Operating System: Windows 10

All-inclusive Rate: USD $6.98/hr

Madonna

Candidate ID: 426094

Administrative Phone Support Agents Product Listing Specialists Data Entry Specialists

ADVANCED

Computer Literacy, Communication Skills, Customer Service, Collections...

INTERMEDIATE

Zendesk, Salesforce.com, Shopify, Product Listing...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Central Standard Time Australian Eastern Standard Time Australian Western Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.98 per hour or $USD 605.33 per month

Full Time: $USD 6.98 per hour or $USD 1210.66 per month

Remote Staff Recruiter Comments

Madonna Laureen has worked for more than 10 years within various BPO industries.
Since 2012, she has been in customer service and provided support via email, chat, and calls.
She handled collections, banking, food delivery, and Telco accounts.
Furthermore, she has honed her skills in email management, collections, order processing, payment arrangements, fraud transactions, and appointment setting.
She recently worked as a Sales Support with an AU client in Remote Staff where was exposed to e-commerce. She was involved with customer service and administrative tasks such as data entry/product listing.
Well-versed with software tools such as:
- CRM
- MS word
- MS Excel
- Outlook
- Zendesk
- Salesforce
- Shopify
She is available to start immediately.

Predictive Index Behavioral Profile - Guardian
https://www.predictiveindex.com/reference-profile/guardian/

Strongest Behaviors:

Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.

Behavioral Summary:
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Madonna is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships, and measurements for the work. She will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Employment History

Sales Support

Industry:

Retail / Merchandise

Employment Period:

February 2022 to March 2023 (12 Months)

Duties and Responsibilities:

Add and update product listings
Find or write a description and specifications in table format (using basic HTML tags)
Add specific product configurations and stock lines (where applicable).
Find and upload high quality product photos with appropriate captions relevant PDF documents such as product data sheets, user manuals and accessory lists. Each uploaded PDF document should be named appropriately based on the type of document and the associated product.
Find and link to any appropriate YouTube videos relating to the product.
Create links to related products such as accessories or consumables.

General Care Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2012 to September 2012 (3 Months)

Duties and Responsibilities:

Kept customers updated on order status, deliveries, account information, and order details when appropriate through Database.
Maintained engaging conversations with customers to build relationships and upsell further products.
Assisted customers with product-related questions, feedback, and complaints.
Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
Kept detailed records of customer interactions for future reference.

First Line Technical Support/CSR

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2013 to September 2013 (2 Months)

Duties and Responsibilities:

Completed logs and job reports for service calls at end of shift to preserve accurate information.
Communicated product and machine failure details to address and resolve root causes.
Assisted customers with product-related questions, feedback and complaints.
Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Input customer information, call notes and personal data onto internal database.

Collections Agent

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2013 to November 2017 (48 Months)

Duties and Responsibilities:

Interview customers to identify the reasons for delinquency, source of income, and next pay date to build solutions for financial issues.
Processed payments over the phone and set up recurring drafts.
Collaborate with the team to address team goals and reach KPI’s.
Input customer information, call notes, and personal data onto the internal database.
Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
Resolved direct debit issues and complaints promptly
Offer payment solutions according to the hierarchy

Customer Service Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to July 2021 (5 Months)

Duties and Responsibilities:

Ensures all customer orders were acknowledged and processed promptly.
Verified logistics on order tracking to ensure products delivered adhered with customer SLAs.
Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
Knowledgeable of process updates, escalating critical issues and monitoring queries in line with best practices.
Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

January 1, 2004

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Computer Literacy, Communication Skills, Customer Service, Collections, Typing, Social Media, Phone Support, Email Handling, Chat Support, Negotiation,

INTERMEDIATE ★★

ZendeskSalesforce.comShopifyProduct Listing

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: Download: 29.61, Upload: 43.38
Internet Type: Fiber
Hardware Type: Desktop
Brand Name: Generic
Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz 3.10 GHz
Operating System: Windows 10

All-inclusive Rate: USD $8.65/hr

Krisna

Candidate ID: 426045

Administrative Social Media Marketers Digital Marketers

ADVANCED

Social Media Management, Social Media Marketing, Facebook, Facebook Marketing...

INTERMEDIATE

Appointment Setting, Lead Generation, Email Support, Chat Support...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.65 per hour or $USD 749.96 per month

Full Time: $USD 8.65 per hour or $USD 1499.92 per month

Remote Staff Recruiter Comments

Krisna has been working in BPO for 7 years now and has been freelancing for 4 years.
She has been a social media marketer where she assisted client to manage their social media platforms for launching marketing campaigns and brand awareness.
She also has an experience with content writing and hashtag banking with basic incorporation of SEO practices
She has worked with a health and wellness coach client from AU and Canada
She also do social media analytics to track the progress of their paid and organic posting
She's knowledgeable in the following social media platforms:
- Facebook
- IG
- Twitter
- LinkedIn
- Facebook Business Manager
- Canva
- Filmora
- HubSpot
- Zoho 1
- Monday.com
- Zendesk
- Salesforce
- WordPress
She is responsible for the creation, generation, and scaling of the different social media campaigns she has launched.
She is ready to start immediately.

Predictive Index Behavioral Profile- Altruist
https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors

Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

Krisna is unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.
A pleasant and extraverted person, Krisna Valerie is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Krisna Valerie gets along easily with a wide variety of people.

Employment History

Sales Admin Assistant All Residential Real Estate AU

Industry:

Property / Real Estate

Employment Period:

January 2021 to January 2022 (12 Months)

Duties and Responsibilities:

Assisted the Project Manager in creating and managing documents for For Sale, leased and rental properties.

Project Manager

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

August 2020 to January 2021 (5 Months)

Duties and Responsibilities:

Assisted all the managers to plan, initiate and execute all projects for our clients.
Handled Facebook ads, content writing and creating of landing pages.

CSR / Lead Generator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2015 to May 2015 (2 Months)

Duties and Responsibilities:

Handled outbound calls for a solar panel installation company.
Worked remotely and communicated with clients via Skype, Slack and HangOuts.
Used Google Shared drives (mostly MS Excel files) to keep track of our leads and contacts.

Marketing Assistant

Industry:

Consulting (Business & Management)

Employment Period:

May 2003 to May 2006 (36 Months)

Duties and Responsibilities:

Telemarketer / Helpdesk / Information Officer
Marketing Agent

Technical Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2010 to March 2015 (60 Months)

Duties and Responsibilities:

Technical Support Representative (January 2013 - March 2015)

Handled inbound calls and email support for a web portal and online service provider account.
We used Salesforce to keep track of our calls.

Customer Support Representative (November 2012 – December 2012)

Handle inbound calls and query for an American tax preparation customers.

Technical Support Representative (March 2010 – May 2011)

Handled Inbound calls for a telecommunication account.

Appointment Setter

Industry:

Property / Real Estate

Employment Period:

March 2018 to November 2018 (8 Months)

Duties and Responsibilities:

Handled outbound calls for a real estate campaign.
I do cold calling to prospect buyers/sellers.

Customer Support Hero

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

September 2015 to October 2016 (13 Months)

Duties and Responsibilities:

Provided email support for a review platform on an American multinational technology company
I used Skype, Slack, Google HangOuts, and Facebook@work as a tool for communicating with clients.
We used Zendesk and Salesforce to send out email to merchants and customers. We also used Zopim for live chat support.

Social Media Moderator

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

January 2019 to August 2019 (7 Months)

Duties and Responsibilities:

Handled inbox messages and comments on Facebook for a certain online store. Seasonal account.

Email Support Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2017 to February 2018 (13 Months)

Duties and Responsibilities:

Provided email and chat support for drivers and riders for a ridesharing company.
I used Zendesk and Bliss to provide email support.
We use Slack to communicate with colleagues and supervisors.

Digital Marketing Virtual Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

May 2020 to December 2020 (7 Months)

Duties and Responsibilities:

Assisted the CEO to build, maintain and scale Facebook Ads for clients.
Creation of funnels / landing pages (using Go High Level CRM and Click Funnels). Content writing and graphics / video editing using Canva.

Social Media Marketing Virtual Assistant (Freelance)

Industry:

Property / Real Estate

Employment Period:

August 2020 to May 2021 (9 Months)

Duties and Responsibilities:

Assisted the client to manage their social media platforms for launching marketing campaigns and brand awareness.

Facebook Lead Ads Virtual Assistant

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

September 2019 to April 2020 (7 Months)

Duties and Responsibilities:

Assisted realtors and lenders in creating, managing and maintaining Facebook Lead Ads.

Project Manager (Freelance)

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

August 2020 to May 2021 (9 Months)

Duties and Responsibilities:

Assisted all the managers to plan, initiate and execute all projects for our clients.
Handled Facebook ads, content writing and creating of landing pages.

Sales Support

Industry:

Employment Period:

October 2024 to Present

Duties and Responsibilities:

Education History

Field of Study:

Nursing

Major:

SASN / Practical Nursing Course

Graduation Date:

October 1, 2008

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Social Media Management, Social Media Marketing, Facebook, Facebook Marketing, Facebook Ads, Customer Service, Customer Support, Phone Support,

INTERMEDIATE ★★

Appointment SettingLead GenerationEmail SupportChat Support

Work at Home Capabilities:

Internet Bandwidth: 25 Mbps
Working Environment: Private Room
Speed Test Result:
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Dell
Processor: Intel Core i5
Operating System: Windows 10

All-inclusive Rate: USD $7.67/hr

Cyrille

Candidate ID: 422396

Administrative Back-Office Administrators

ADVANCED

SAP, Documentations, Document Formatting, Administrative Support...

INTERMEDIATE

Microsoft Tools, Office 365, Office Administration, Lead Generation...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.49 per hour or $USD 562.79 per month

Full Time: $USD 7.67 per hour or $USD 1329.77 per month

Remote Staff Recruiter Comments

Cyrill has been working since 2012 and has handled roles such as Research Analyst, Leasing research, Lease administration officer and Lease Administrative Officer cum Research for Commercial Leasing within real estate industries
She honed her skills in administrative support, SAP helpdesk & Trouble shooting, Competitor market Analysis, Lead Generation, Documentation, filling, document formatting, Loan application checking Market research, client coordination, trends, and market behavior analysis, manage real estate module, encode details of the agreement, contract generation, provide support for inquiries for rental concessions, lease administrator, email management, and data entry.
She has no experience yet working for foreign clients and looking forward to have her first client in RS.
Well versed with software tools such as:
- SAP
- MS office 365
- Google sheets.
- Google Maps
- Google spreadsheets
She can start after 2 weeks notice

Employment History

Client Support Service Associate

Industry:

Property / Real Estate

Employment Period:

August 2012 to February 2014 (17 Months)

Duties and Responsibilities:

Participated in one of the company’s engagement with a major petroleum corporation in the country which involves lease registrations and lease renewals processes.
Responsible for full coordination with the landlord representative-once complete documents have been received from a Petroleum Corporation and the Registry of Deeds/Land Registration Authority
Assessed all lease contracts are correct and accurate after the lease renewal process to ensure the validity and authenticity of lease documents before endorsement to the landlord.
Responsible for coordination with the local government units to request Real Property and Tax(RPT) declaration document during RPT payment season.
Assisted in gathering/research on economic data such as Demographics, Real estate market update, Philippine Economy and conducted City Profiling to provide reports for brokers and agents.
Assisted in the creation of a database of landlord/tenant representative mandate for clients/brokers.

Research Analyst

Industry:

Property / Real Estate

Employment Period:

June 2014 to March 2016 (21 Months)

Duties and Responsibilities:

Produced Quarterly management reports focusing on Macroeconomic Variables and competitor updates on market trends.
Published Competition scan report to the office of the President. The report focuses on the current updates on the housing developers given the price points and target market that the executive office needs.
Assertively conducted competitor check and field research.
Chosen to be part of a special call-out team to assist our Loans origination group with the purpose of saving “problematic” accounts or customers with intentions to pull-out their investments with the company. Was able to successfully gather all lacking document on accounts endorsed by the Loans Origination Group which LED to Loan take out or issuance of Bank Guarantee to buyers
Personally assisted the buyers of the house on documentation, house inspection, coordinates letter of guarantee signing until the buyer accepts and finally moved in with their purchased unit.

Lease Administration Officer cum Market Analyst

Industry:

Property / Real Estate

Employment Period:

March 2016 to Present

Duties and Responsibilities:

Lease Administrative Officer || Jan 2017 – Present

Conducts Quarterly SAP contract of lease renewal, updating of rent conditions based on the approved master price list and pricing guide. Maintains lease contract accuracy vis a vis to corporate documents submitted by the lessees.
Provides SAP Helpdesk and Troubleshooting for new Senior Administrative Officers, Lease Administrative Officers, Lease Assistants (property based) and Property Managers.
Handles daily lessee concerns, lease contract administration and tenant relation activities
Coordinates with the Property management team, Audit Team, Billing and Collection, Architecture and Engineering team on the Store Renovation/Technical Meeting and Pre-operations Meeting.
Coordinate with the Head office team of the lessee for Billing and Collection and lease renewal concerns.
Coordinates with the IT – POS team with regards to monitoring of Daily sales submission of the Percentage leases.
Conducts monitoring and ocular inspection in the property concerned to monitor lessee compliance and adherence to the contract of lease.
Reports to the Property Manager and Facilities manager for any issues on the leased space (i.e. faulty aircon, leaks, store complaints)
Conducted and supported Marketing efforts
Assertively conducted actual research of competitor malls within 5 to 10 KM radius. Created database for Retailers and Food and Beverage (New and Existing concept).

OIC Lease Administration || January 2018 – April 2019

Assigned as the OIC Lease Administration for the Responsible for the efficient processing, documenting, recording, and filing of all lease transactions of new and existing lessees based on approved SOPs on economic terms and conditions.
Supports the Leasing Gross Leasable team and Vertical Gross Leasable team in all its documentation needs to facilitate closing of the leases with prospective lessees including immediate preparation of Lease Proposals to preparation of sales collaterals and Floor plans.
Supervises the Lease Admin assistants on accurate and timely encoding thru SAP of all lease transactions; and ensures consistency of the soft and hard copies of all Lease documents. Also supervises the Leasing Research for the mall competitor checks
Provides helpdesk, troubleshooting, access recommendations, additional fields with tax definitions as may be required, scripts for SAP Real Estate module; and basic Materials Management module.
Final audit of virtual contract in SAP before unblocking, prior to issuance of official receipt in Collection Department and printing of hard copies in Leasing Documentation Department.
Prepares all necessary reports (Monthly / Quarterly / Annual Production Report, Vacancy Report / Occupancy Report based on Effectivity of Lease, Termination report and Other reports as may be required
Responsible for the updating of department manuals and procedures, effective implementation of company policies, rules and regulations, as well as the discipline, attendance, work performance, training and development of all personnel under Office Admin and Lease Documentation Unit (Lease Admin Assistants and Lease Admin Officers)
Responsible for the facilitation of company-sponsored benefits, privileges, and activities, within the department, including annual physical examinations, health card-sponsored activities, team building, Christmas party, corporate social responsibility activities.
Determine staffing requirements and prepare Personnel Requisition if needed, preparation of updated Table of Organization.
Orient and train staff on Leasing Business Process and basic Leasing Module in SAP.

Leasing Research (Retail and Commercial Leasing) || Mar 2016–Jan 2017

Conducted due Diligence as to profiling of prospective lessees, creates appointment with SEC to secure authentic digital copies of Incorporation documents.
Built a databank of competitor malls as a whole as reference for lead generation
Built a databank for top 40 BPO and recent closed deals in commercial leasing industry. Generated leads on the broker groups and has continuously established connections for future transactions
Built a Retailers databank.
Conducted customer profiling for the business mix improvement.
Conducted the Fire Station study incoordination with BFP for a proposed Fire Station project
Actively participates in Retailers and Franchising events/ exhibits as part of data gathering and serves as lead to prospective lessees.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Business Economics

Graduation Date:

March 26, 2012

Located In:

Philippines

License and Certification: :

Civil Service Career Eligible

Skills

ADVANCED ★★★

SAP, Documentations, Document Formatting, Administrative Support, Data Entry, Email management, Market Research, Market Survey,

INTERMEDIATE ★★

Microsoft ToolsOffice 365Office AdministrationLead Generation

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: N/A
Internet Type: Broadband
Hardware Type: Laptop
Brand Name: ACER Aspire A315-42G
Processor: AMD Ryzen 3 3200U with Radeon Vega Mobile Gfx 2.60 GHz
Operating System: Windows 11

All-inclusive Rate: USD $8.16/hr

Choleen

Candidate ID: 422110

Administrative Human Resources Personnels

ADVANCED

Training, Sourcing, Interviewing, Lead Generation...

INTERMEDIATE

Human Resource Management...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.16 per hour or $USD 707.42 per month

Full Time: $USD 8.16 per hour or $USD 1414.85 per month

Remote Staff Recruiter Comments

Choleen has been working since 2018 and has handled roles such as Human Resource coordinator and training specialist within bakeshop chains.
She honed her skills in Onboarding, training management, Timekeeping, 201 files management, organization, Sourcing, CV formatting, lead generation, coordination, posting of job advertisements, interview, and process government mandated government.
She has part-time work experience with a US client.
She is versed in Software tools such as:
- Jobstreet
- Indeed
- MS Word excel
- MS PowerPoint
- Google sheets
- Linked in sales navigator

Employment History

Human Resource Coordinator

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

August 2018 to January 2020 (17 Months)

Duties and Responsibilities:

Assisting in the recruitment, onboarding and training ofemployees
Answers employees requests and questions
Timekeeping for North Luzon Bakeshop Employees
Strategize plans for retention of employees
Keeps, manage, and organize 201 File

Training Specialist

Industry:

Food & Beverage / Catering / Restaurant

Employment Period:

January 2020 to January 2021 (12 Months)

Duties and Responsibilities:

Identifying training needs
Create modules based on the employees needs
Provide training for bakeshop and office employees
Assist in newly opened bakeshops

Content Moderator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to October 2021 (9 Months)

Duties and Responsibilities:

Ensure that items are placed in the right category, are free from scams, doesn't include any illegal items
Check all content – from images to videos and from articles to multimedia files – that you can see on social media sites, online forums, and other online community platforms are fit for general public consumption.

Learning Experience Leader

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2021 to Present

Duties and Responsibilities:

Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
Accomplish projects and motivate trainees through effective training;
Continuously improve training programs and the other learning opportunities across the organization;
Amend and revise programs as necessary for them to adapt to the changes occuring in the work environment;
Act as the content expert, and maintain relevant training documents and training materials for training conducted;
Develop and create effective induction programs;

Education History

Field of Study:

Psychology

Major:

Psychology

Graduation Date:

March 1, 2015

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Training, Sourcing, Interviewing, Lead Generation, Timesheet Management, Administrative Support,

INTERMEDIATE ★★

Human Resource Management

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result:
Internet Type: Cable
Hardware Type: Laptop
Brand Name: Aspire
Processor: Intel Core I5
Operating System: Windows 8

All-inclusive Rate: USD $12.09/hr

Sherwin

Candidate ID: 421039

Administrative Order Processing Specialists Back-Office Administrators

ADVANCED

Office 365, Order Entry, Order Management, Order Processing...

INTERMEDIATE

SAP, AS/400 iSeries, Business Card Design, Budgeting...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time Hawaii Standard Time Alaska Standard Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 12.09 per hour or $USD 2095.47 per month

Remote Staff Recruiter Comments

Sherwin is working professionally since 2009 through different industries such as Business Process Outsourcing and Marketing Industry.
He is able to work with data to be provided to the Sales Managers on a regular basis. He is compiling data for PO management, supply chain and sales.
He had worked with several industries including IT, furniture, e-commerce.
He is well versed with the following roles:
- Digital Marketing
- Marketing Management
- Sales and Account Management
- Customer Service
He is also adept in using the following tools:
- AS400
- SAP
- SharePoint
- Salesforce
- Microsoft Excel (10/10)
- GSuite
- SQL
He is passionate towards work and willing to learn.
He can start working with 30 days notice.

Predictive Index Behavioral Profile - Artisan

Strongest Behaviors

Strongly formal and reflective; a cool, sometimes withdrawn person who’s often deep in thought. Very skeptical of new people, requires substantial “proof” to build trust in someone.
Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
Nearly exclusive focus on technical, rather than social issues. Very disciplined, specific thinking about what needs to be done, how to do it perfectly, and how to avoid pitfalls. Makes and checks an execution plan that is followed literally.

Behavioral Summary

Sherwin is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Sherwin plans ahead, double checks, and follows up carefully on decisions and actions.

Employment History

LISTENER CARE REPRESENTATIVE

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2009 to December 2011 (24 Months)

Duties and Responsibilities:

Took inbound calls and provided first call resolution
Technical Support
Billing and Customer Retention
New Products and Services Roll Out

SENIOR ACCOUNT SERVICE MANAGER

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2011 to July 2018 (78 Months)

Duties and Responsibilities:

Account Management:

Order Fulfilment / Purchase Order Management
End-to-end Supply Chain
Sales Support
Product Specialist
End-to-end Customer Service
Process Documentation
Reports Generation

Project Management:

SME, Process Improvement
Consultant, Business Continuity Plan

Leadership:

Coach, Performance Improvement/Development
Officer, First Level Escalations
Lead, Echo Training
Facilitator, Monthly Operations Meetings
Trainer, New Hire Development Plan

Oct. 1, 2013 - Jan. 1, 2017
ACCOUNT SERVICE MANAGER

Account Management:

Order Fulfilment / Purchase Order Management
End-to-end Supply Chain
Sales Support
Product Specialist
End-to-end Customer Service
Process Documentation
Reports Generation

Project Management:

Lead, Product Certification
Lead, Business Continuity Plan

Dec. 11, 2011 - Oct. 1, 2013
CONSUMER SUPPORT

Customer Service Duties:

Provide timely consumer service support to end-user of various product information (cost, availability, warranty, etc.) thru phone and email support
Assist consumers where to buy the products
Refer consumers to accredited installing companies to meet their unique design needs
Process replacement order requests in AS400/CRM to meet consumer satisfaction
Timely escalation to supervisor/manager for timely customer requests
Process refunds for online purchase whenever needed
Inform consumers regarding company policies and procedures when asked
Assist consumers on accurate product installation within standard information & specification
Delegate emails among the team
Daily, weekly and monthly reports generation to supervisor, operations manager and national sales manager

Project Management:

Lead Generation Specialist
Product Gallery
Associate Product Training
Lean 6 Sigma Auditor (for business excellence and performance)

ACCOUNT MANAGER

Industry:

Employment Period:

August 2018 to September 2020 (25 Months)

Duties and Responsibilities:

Aug. 15, 2018 - Aug. 16, 2019
CLIENT EXECUTIVE

Client support for current and new products and services
Support New Client On-Boarding
Data and record management and maintenance
Sales and Marketing
Create Process Documentation and Improvement
Reports Generation
Collaborated with other departments to provide customer solutions

Aug. 16, 2019 - Sept. 15, 2020
ACCOUNT MANAGER

Act as the lead point of contact for any and all account related matters
Identify and grow opportunities within the assigned region
Initiate regular communications with prospects and existing clients while successfully presenting features and benefits of products / services
Effectively diagnose the suppliers’ needs & be able to provide specific & strategic recommendations on how issues may be resolved or how their business can further grow
Provide timely market & customer feedback to other departments

Senior Ordering Associate

Industry:

Oil / Gas / Petroleum

Employment Period:

September 2020 to December 2025 (62 Months)

Duties and Responsibilities:

Document order entry and resolution in Salesforce.com (SFDC).
Order Processing (Masters of SAP system and processes)
Daily Team Operations (Workload Capacity and Admin Tasks)
Cross Functional Collaboration (Billing, Distribution, Logistics, Aviation, Marine)
Lead Learning Development and Team Performance
Calendar Management

Key Achievement:

100% Completion Rate of Process Documentation
100% Completion Rate of Salesforce Knowledge Articles (Ordering Processes)
Salesforce Macros (Time Savings: 26-87%)
Salesforce Individual & Team Productivity Dashboard
Salesforce Case Distribution Automation (Time-Savings: 97%)
Salesforce Customer Master Profile UI Improvement (Time Savings: 3 sec/search)
Process Certification (Result: 100% Onboarding)
Lead Operational Excellence and Client and Team Monthly Meeting
Automation Menards Plant Contact (Time Savings: 25.20 mins/yea)

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

March 29, 2008

Located In:

Philippines

License and Certification: :

November 2008 Nursing Board Exam Passer

Skills

ADVANCED ★★★

Office 365, Order Entry, Order Management, Order Processing, Order tracking, Ordering Software, Inventory Management, Inventory Monitoring, Customer Experience, Customer Handling, Customer Service, Customer Service Management, Account Management, Data Analysis, Data Collection, Data Entry, Data Encoding, Data Management, Report Writing, AS/400 iSeries, Process Improvement, Process architecture, Salesforce.com, Salesforce CRM, Business Analysis, Client Presentations, Client Relations, Client Servicing, Client Support, Client Development, Writing, Transcription, Windows applications, Internet Explorer, Google Apps, Marketing, SEO, Web Content Management,

INTERMEDIATE ★★

SAP, AS/400 iSeriesBusiness Card DesignBudgetingBusiness DevelopmentInventory Management

Work at Home Capabilities:

Internet Bandwidth: 25 Mbps
Working Environment: Shared Room
Speed Test Result:
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: DELL
Processor: Intel(R) Core (TM) i5-4310U
Operating System: Windows 8

All-inclusive Rate: USD $7.28/hr

Michelle

Candidate ID: 419717

Administrative Appointment Setters Phone Support Agents Email Support Agents

ADVANCED

Microsoft Office, Google Apps, Phone Support...

INTERMEDIATE

Administrative Support...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 7.28 per hour or $USD 630.85 per month

Full Time: $USD 7.28 per hour or $USD 1261.71 per month

Remote Staff Recruiter Comments

Mitch has been employed by a local hospital for more than 20 years, serving in the position of a billing officer. She made the decision to start freelancing after the pandemic and worked in the real estate, educational, and manufacturing sectors, performing tasks like real estate virtual assistant, private ESL tutor, and accounting associate. She presently works as a part-time private ESL tutor with a flexible schedule and holds a bachelor's degree in accounting. She has an experience working for Russian, Japanese, Koreans, Indonesians and local clients.
She took online classes to develop her skills in Project Management, Social Media Management, Facebook and Instagram Advertising, and Basic Graphic Designing.
She was able to train a sales staff and generate 20% of the company's revenues for the previous year while she was employed by a real estate firm.
She was exposed to the following tasks:
- General Admin
- Bookkeeping
- Billing
- Invoicing
- Customer Service
- Digital Marketing
- Social Media Management
- Product listing
- Appointment Setting
- B2C marketing
- Monitoring of Accounts Receivable
- Data entry
- Preparation of monthly reports
She is proficient in using tools such as Office 365, MS Tools, Google Apps, Canva, Pick Monkey, Vector, SAP, Hubspot, Headline Analyzer, Mailchimp, Chat GPT, FB Ads Manager, Hootsuite, Trello, Grammarly and Quillbot.
She has a basic knowledge in Xero and QuickBooks.
She can start ASAP, amendable working any shifts and open to any full-time or part-time role.

Predictive Index profile - Collaborator

Strongest Behaviors

Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.

Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat".

Behavioral Summary

Michelle is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

Employment History

Accounting Associate

Industry:

Manufacturing / Production

Employment Period:

December 2022 to April 2023 (4 Months)

Duties and Responsibilities:

Acceptance of Customer PO, Issuance of Invoices, packing List, and sales delivery notes. Maintenance of Receivable Account, Issuance of the dunning letter, and other Adhoc activities.

General VA

Industry:

Property / Real Estate

Employment Period:

April 2022 to March 2023 (11 Months)

Duties and Responsibilities:

Digital Marketing and Customer Relations Management.
Marketing campaign creation
Appointment setting
CRM Management

ESL Tutor

Industry:

Education

Employment Period:

February 2019 to September 2022 (43 Months)

Duties and Responsibilities:

Facilitates online learning for foreign students. Creates realia and lesson memo.

Billing Officer

Industry:

Healthcare / Medical

Employment Period:

March 2002 to June 2019 (207 Months)

Duties and Responsibilities:

Accepts payment from In and our patients, Summarizes daily cashier reports, Endorsement of charge invoices, and Coordinates with liaison officers for the prescribed Guarantee letter, Customer service, and other frontline services.

Bookkeeper

Industry:

Automobile / Automotive Ancillary / Vehicle

Employment Period:

May 2023 to July 2024 (13 Months)

Duties and Responsibilities:

Bookkeeping and Tax Compliance

Education History

Field of Study:

Finance/Accountancy/Banking

Major:

Accounting

Graduation Date:

April 22, 2000

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Microsoft Office, Google Apps, Phone Support,

INTERMEDIATE ★★

Administrative Support

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/th/result/15974819823
Internet Type: Fiber
Hardware Type: Desktop
Brand Name: Asus
Processor: Intel(R) Core (TM) i5-9400 CPU @2.90GHz 2.30
Operating System: Windows 10

All-inclusive Rate: USD $11.60/hr

Charlene

Candidate ID: 417863

Administrative Data Entry Specialists

ADVANCED

Administrative Skills, Cashiering, Communication Skills, Cooking...

INTERMEDIATE

Data Entry, Data Mining, Data Encoding, CRM...

Employment Preferences

Availability:

Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time US Pacific Standard Time US Mountain Standard Time US Central Standard Time US Eastern Standard Time UK London

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 11.60 per hour or $USD 2010.39 per month

Remote Staff Recruiter Comments

Charlene has been working since 2012 and has handled roles such as investment specialist, Sales Assistant, food and safety inspector, and Marketing Officer within real estate, Petroleum, Hospitality, and Restaurant industries.
She honed Administrative support, data entry, data mining, research, data encoding Cashiering, data collection, Customer Handling, Customer Service, Documentations, data management, and email management
Has experience working with middles eastern clients.
Proficient in Software tools like:
- Canva
- MS word
- MS Excel
- Spreadsheet
- Google search
She can start immediately

Predictive Index Behavioral Profile - Artisan

Strongest Behaviors

Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary

Charlene Joan is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Charlene Joan plans ahead, double checks, and follows up carefully on decisions and actions.

Employment History

Marketing and Admin Officer

Industry:

Employment Period:

August 2011 to April 2021 (116 Months)

Duties and Responsibilities:

Supervise the cafe
Manage sales inventory, filing, documentations
Generate checklist of products and managing staff duties

Investment Specialist

Industry:

Property / Real Estate

Employment Period:

March 2012 to August 2013 (17 Months)

Duties and Responsibilities:

Promote the quality of the land
Gain more clients and reached the company's goal
Be a competitive and aggressive real estate agent

Sales Assistant

Industry:

Oil / Gas / Petroleum

Employment Period:

November 2013 to December 2015 (25 Months)

Duties and Responsibilities:

Accommodate clients with their requirements
Customer service and merchandising
Provide products in their highest standard

Food and Safety Inspector

Industry:

Hotel / Hospitality

Employment Period:

December 2016 to April 2019 (27 Months)

Duties and Responsibilities:

Inspect the quality of the food on the basis of food and safety hygiene
Ensuring food safety, security, and sanitation systems
Responsible in conducting periodic inspection of facilities, equipment, practices, etc.

Virtual Assistant

Industry:

Others

Employment Period:

June 2021 to August 2021 (2 Months)

Duties and Responsibilities:

Virtual Assistance
Graphic Design
Training
Admin tasks

Virtual Admin Assistant

Industry:

Consulting (Business & Management)

Employment Period:

August 2021 to February 2022 (6 Months)

Duties and Responsibilities:

Email Management
Video Editing
Kajabi, Graphic Design (Canva)
Admin tasks

Project Coordinator

Industry:

Advertising / Marketing / Promotion / PR

Employment Period:

February 2022 to February 2025 (35 Months)

Duties and Responsibilities:

Email Marketing
Email Management
Project Management
Website Management
Social Media Management
Graphic Design
Client Communication
Admin tasks

Education History

Field of Study:

Mass Communications

Major:

Communication Arts

Graduation Date:

April 5, 2006

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Mass Communications

Major:

Broadcasting

Graduation Date:

March 23, 2004

Located In:

Philippines

License and Certification: :

N/A

Field of Study:

Mass Communications

Major:

Communication Arts

Graduation Date:

March 20, 2005

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Administrative Skills, Cashiering, Communication Skills, Cooking, Customer Handling, Customer Service, Documentations,

INTERMEDIATE ★★

Data Entry, Data Mining, Data Encoding, CRM, Email managementWebsite ManagementEmail MarketingElementorProject Management

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/15092103938.png
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Asus
Processor: AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx 2.10 GHz
Operating System: Windows 11

All-inclusive Rate: USD $11.60/hr

Dina

Candidate ID: 414593

Administrative Back-Office Administrators

ADVANCED

Property Management, Real Estate, Document Formatting, DocuSign...

INTERMEDIATE

Google Docs, Google Sheets, Google Drive, Call Handling...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.65 per hour or $USD 749.96 per month

Full Time: $USD 11.60 per hour or $USD 2010.39 per month

Remote Staff Recruiter Comments

Dina has been working since 2010 for more than 10 years
Her work experiences revolved around working in BPO and Real Estate Industries.
She worked as customer service Representative, Collection specialist, real estate admin support and Training Coordinator
She is versed in providing customer service, customer handling email management, admin support and basic knowledge in Lead Generations
She is proficient in Software tools like Property Main, Manage App, Air Table, Microsoft tools, Google tools and Avaya ( Hard phone)
She's confident in handling role such as administrative support, Admin assistant and Backoffice admin
Her goal is to find a client where she can work and lend her expertise for long term.
She can start after 1 week notice for Full time position

Predictive Index Behavioral Profile - Individualist

Strongest Behavior

Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.

Behavioral Summary

Dina is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

Employment History

COLLECTIONS SPECIALIST

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

March 2010 to June 2013 (39 Months)

Duties and Responsibilities:

Taking inbound and outbound calls
Assessing customer situation and providing payment options based on their financial status
Enrolling customers to hardship programs to help manage their credit card payments

TRAINING COORDINATOR / REAL ESTATE ADMIN SUPPORT

Industry:

Property / Real Estate

Employment Period:

March 2017 to October 2020 (43 Months)

Duties and Responsibilities:

Training Coordinator

Conduct day-to-day training coordination, planning, and implementation across multiple teams
Regular zoom meetings with Clients to discuss roll out timelines and process specifics.
Training and managing Offshore team members

Real Estate Admin Support

Gathering data and comparable for lease renewal reviews for Property Managers, Creating Lease Renewal Documents and sending them for signing
Processing returned Lease renewal document
Processing owner to pay bills and utility invoices to tenants
Sending Entry Notices Planning Routine inspections
Managing Smoke alarm database
Processing Tenancy Applications and following up necessary documents via call/email
Approving Tenants and uploading to Property Management Software
Tracking rent/invoice arrears and sending reminders/breach notices.
Uploading new business handovers/file pick ups in Property Management software
Creating Management Agreements for new businesses
Creating Sales and Rental Proposal web books
Processing Sales Contract in CRM and communicating via email with Buyer, Seller and their solicitors.
Creating Virtual Tours

CUSTOMER SUPPORT/SUBJECT MATTER EXPERT

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2013 to March 2016 (28 Months)

Duties and Responsibilities:

Phone and Email support for Microsoft Licensing concerns
Taking escalation calls for on-premise and cloud based licenses
Providing support to Agents related to customer concern
Sending End of day report for unmet service level requirements

Property Management Administrator

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2021 to June 2023 (29 Months)

Duties and Responsibilities:

Tenancy Application
Processing Lease
Renewal Documents
Managing maintenance requests though Console's Maintenance Manager
Processing utility bills and tenant charges
Following up on pending invoices & issuing breach notices
Routine Inspections
Sending out Vacate packs to outgoing tenants
Completing Rental Reference requests on behalf of the Property Manager
Requesting RateMyAgent reviews
Creating Sales Property Videos from photos and uploading to the Agency's youtube channel
Other Adhoc Tasks

Education History

Field of Study:

Computer Science/Information Technology

Major:

ASSOCIATE IN COMPUTER PROGRAMMING

Graduation Date:

March 1, 2010

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Property Management, Real Estate, Document Formatting, DocuSign, RealWorks, Administrative Support,

INTERMEDIATE ★★

Google DocsGoogle SheetsGoogle DriveCall HandlingLead Generation

Work at Home Capabilities:

Internet Bandwidth: 10 Mbps
Working Environment: Private Room
Speed Test Result: Download: 5.26, Upload: 4.47
Internet Type: Fiber
Hardware Type: Desktop
Brand Name: ECS
Processor: i5-3470
Operating System: Windows 10

All-inclusive Rate: USD $10.13/hr

Monique

Candidate ID: 413085

Administrative Executive Assistant

ADVANCED

Google Docs, Google Drive, Google Sheets, Inbound Calls...

INTERMEDIATE

Customer Experience, Customer Handling, Customer acquisition management, Customer interaction management...

Employment Preferences

Availability:

Full Time Part Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.65 per hour or $USD 749.96 per month

Full Time: $USD 10.13 per hour or $USD 1755.16 per month

Remote Staff Recruiter Comments

Monique studied Bachelor of Science in Business Management and her recent work was as a Real Estate Virtual Assistant

She has 2 years of experience in property management with her client in the US
She answered phone calls and responded to emails for inquiries and booked appointments for property viewings
Manages rental applications

She has an experience in administrative and customer support as well

She was a secretary to the Dean
- Mainly manages the calendar and appointments of the dean
- create letter templates and other paperwork
Medical biller in a US-based company
Social media management
Video and photo editing for publicity materials

She is proficient in different software and tools such as:

Appfolio (certified)
Propertyware
Google Workspace
Canva/Photoshop

She also has certification in;

Quickbooks
Xero

She is available to start immediately.

Predictive Index Behavioral Profile - Captain

https://www.predictiveindex.com/reference-profile/captain/

Strongest Behaviors:

Intense proactivity and aggressiveness in driving to reach goals. Actively and boldly challenges the world, business, and even the areas of others within the business.
Strongly independent in putting forth their own ideas, which are innovative and original, and if implemented, will change the organization. Resourceful and forceful in overcoming obstacles, vigorously and directly attacks problems; fights back hard when challenged.
Incredibly strong sense of urgency; this individual is in nearly constant motion, putting pressure on themself and others for immediate results. Unable to do routine work.

Behavioral Summary:

Monique Mia is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Her drive is purposeful, directed at getting things done quickly. Monique responds positively and actively to challenge and pressure, and has confidence in her own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.

Employment History

Real Estate VA/Property Manager

Industry:

Property / Real Estate

Employment Period:

November 2020 to November 2024 (48 Months)

Duties and Responsibilities:

Screen rental applications
Schedule showings
Follow up rent payments
Develop processes
Send notices
Attend work orders.

Assistant Admin

Industry:

Education

Employment Period:

June 2013 to May 2017 (47 Months)

Duties and Responsibilities:

Assisting Students and Admin Staff in secretarial work
Filing and running errands
Answering Telephone Calls and making calls
Encoding and Transcribing
Receiving and Recording Documents
Doing Inventory of Supplies
Doing Student Evaluations

Billing Associate

Industry:

Healthcare / Medical

Employment Period:

June 2017 to March 2019 (21 Months)

Duties and Responsibilities:

Assisting and Answering Patients and Customer Questions and Queries regarding their hospital bills
Charging of Laboratory Procedures and requests
Computation of Hospital Bills
Coordination with HMO's and insurances for patients eligibility and hospital coverage
Doing daily and weekly reports for the department

Administrative Associate

Industry:

Education

Employment Period:

November 2019 to June 2020 (7 Months)

Duties and Responsibilities:

Assisting Parents and Students in their questions and inquiries
Organizing Appointments with the Assistant Headmaster
Lay-out and printing of student ID's
Pictorial of the Students for their ID's
Documentation of events, forums and conferences
Preparing and organizing meetings, conferences and forums for the teachers and parents
Filing and running errands
Inventory of office needs and supplies
Receiving and making calls to different offices
Receiving, recording and organizing documents
Processing of Payroll for Special Education Teachers
Making entry ID's for the guardians and parents
Releasing of tickets or forms for students going out of the campus

Revenue Cycle Analyst

Industry:

Accounting / Audit / Tax

Employment Period:

November 2020 to June 2021 (7 Months)

Duties and Responsibilities:

Submitting or Processing Insurance Claims
Calling Insurances for the Claims Status or payments
Making Daily and weekly reports
Reviewing Patient's eligibility
Fixing errors of claims

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Business Management

Graduation Date:

April 1, 2017

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Google Docs, Google Drive, Google Sheets, Inbound Calls, Internal Research, Inventory Management, Microsoft Office, Online service, PDF, People Skills, People Management, Project Documentation, SAP Accounting, Scheduling Tool, Secretarial Skills, Service Desk, Social Media, Social Media Management, Social Media Marketing, Bookkeeping, Video Editing, Photo Editing,

INTERMEDIATE ★★

Customer Experience, Customer Handling, Customer acquisition management, Customer interaction management, Customer Relations, Customer RetentionCustomer Satisfaction AnalysisCustomer ServiceCustomer Service ManagementCustomer Support

Work at Home Capabilities:

Internet Bandwidth: Greater than 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/13726776234
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Apple
Processor: Macbook Air M2
Operating System: Windows 8

All-inclusive Rate: USD $9.64/hr

Mary

Candidate ID: 398144

Administrative Data Entry Specialists

ADVANCED

Data Entry, Appointment Setting, Transcription, Customer Service...

INTERMEDIATE

Social Media Marketing, Social Media Management, Blog Management...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Eastern Standard Time US Central Standard Time UK London

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.69 per hour or $USD 579.81 per month

Full Time: $USD 9.64 per hour or $USD 1670.08 per month

Remote Staff Recruiter Comments

She is a Registered Nurse with experiences in doing tasks like:

Administrative
Data Entry
Data Encoding
Scheduling appointment
Social Media management

She possesses good communication skills

She can start ASAP

Employment History

Nurse

Industry:

Healthcare / Medical

Employment Period:

June 2020 to June 2021 (12 Months)

Duties and Responsibilities:

Provide care to adults and children with various medical conditions, assess patient's overall status, medication administration, NGT feeding, wound care and dressing, CBG monitoring, catheter insertion, intravenous insertion and therapy, emergency responses performed.

Nurse

Industry:

Healthcare / Medical

Employment Period:

January 2018 to January 2020 (24 Months)

Duties and Responsibilities:

Performs direct nursing care procedures, which includes bedside nursing, hygiene, pre and post operative nursing care, admission and discharge duties.
Observes, records and reports patients symptoms, conditions and progress of treatment and therapy
Prepares patients for, and assist physicians with diagnostic and therapeutic procedures for both normal and specialized treatment cases
Administer medication according to the 10 rights of medication administration and notes reaction
Assist in the education and rehabilitation of patients and their families to promote physical and mental health
Coordinate with other health care providers in the hospital regarding patient care

Assistant Nurse

Industry:

Healthcare / Medical

Employment Period:

June 2016 to April 2017 (10 Months)

Duties and Responsibilities:

Review patient's dietary restrictions, food allergies, and preferences to ensure appropriate precautions and safety
Promote mental health and manage socialization activities
Provide counselling to encourage verbalization of feelings

Administrative Assistant

Industry:

Property / Real Estate

Employment Period:

March 2014 to May 2016 (26 Months)

Duties and Responsibilities:

Handles documentation, data entry and appointment scheduling
Assists clients in their queries and site viewing

Medical Virtual Assistant

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2023 to June 2025 (18 Months)

Duties and Responsibilities:

Appointment scheduling, insurance verification, assist with client concerns and inquiries

Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

October 25, 2012

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Data Entry, Appointment Setting, Transcription, Customer Service, Virtual Assistant Skills,

INTERMEDIATE ★★

Social Media MarketingSocial Media ManagementBlog Management

Work at Home Capabilities:

Internet Bandwidth: 100 Mbps and above
Working Environment: Private Room
Speed Test Result:
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Dell
Processor: Intel i5 4th Gen
Operating System: Windows 10

All-inclusive Rate: USD $8.16/hr

Rio

Candidate ID: 396765

Administrative Human Resources Personnels

ADVANCED

Recruiting, Sourcing, Resume Screening, Interviewing...

INTERMEDIATE

Customer Service, Phone Support...

Employment Preferences

Availability:

Part Time Full Time

Preferred Timezone:

Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 8.85 per hour or $USD 766.98 per month

Full Time: $USD 8.16 per hour or $USD 1414.85 per month

Remote Staff Recruiter Comments

Rio has accumulated extensive experience in the recruitment industry, showcasing a strong ability to handle end-to-end recruitment processes effectively. With a background in technical recruitment, Rio has honed skills in sourcing, screening, and managing candidate relationships across various industries, including IT and construction. His most recent role at Remote Staff was with a Recruitment Agency involved driving the full-cycle recruitment process, interfacing directly with hiring managers, and collaborating closely with HR teams, demonstrating his capability in managing complex recruitment operations. Rio's proactive and detail-oriented approach has consistently contributed to improving candidate experience and operational efficiency, making him a valuable asset in high-pressure environments.
Work Experience:

Over 8 years of relevant experience in recruitment, with a focus on technical roles in IT and construction.
Managed full-cycle recruitment processes including sourcing, screening, and onboarding.
Worked across multiple industries, including IT (RYLEM via ISupport Worldwide), construction (Bamboo Remodel), and hospitality (Intercontinental Hotels Group).

Career Highlights:

Successfully managed recruitment operations for high-volume technical roles at Northbridge Recruitment, leading to improved hiring timelines and candidate quality.
Streamlined candidate experience at OKTA by identifying and implementing process improvements, enhancing scheduling efficiency and overall candidate satisfaction.

Skill Proficiency:

Recruitment: 8+ years of experience, particularly in technical recruitment.
ATS Management: Proficient in various Applicant Tracking Systems and LinkedIn Recruiter, with experience in keeping systems up-to-date and utilizing metrics-driven approaches to improve hiring outcomes.
Communication: Strong interpersonal skills, adept at managing candidate relationships and collaborating with cross-functional teams.

Tools:

DICE, Monster, CareerBuilder, Craigslist, the ladders, ATS (bullhorn)

Rio is currently working as a content creator and is available to start in 2 weeks upon confirmation of a new job offer.

Employment History

IT Recruiter

Industry:

Human Resources Management / Consulting

Employment Period:

May 2021 to August 2023 (27 Months)

Duties and Responsibilities:

Lead the full-cycle technical recruitment process, including sourcing, screening, coordinating interviews, conducting reference checks, and managing offers.
- Assist the recruitment team in managing IT requisitions and sourcing qualified candidates for various technical roles.
- Conduct initial screenings and interviews to assess candidates’ suitability for specific positions.
- Endorse candidates based on qualifications and maintain ongoing candidate management by updating their information and keeping them informed throughout the process.
- Collaborate closely with Hiring Managers and report to the HR Manager.
- Work with the HR team on documentation and related tasks.

Talent Acquisition Business Partner

Industry:

Construction / Building / Engineering

Employment Period:

February 2020 to March 2020 (1 Months)

Duties and Responsibilities:

Full life cycle recruitment process: sourcing, interviewing, managing candidate pools.
In charge of identifying and approaching approved candidates through internal and external channels to ensure that they are active and available for jobs
Onboard newly approved candidates to ensure that they are able to go through their first few jobs until he/she is fully familiar with the Bamboo app and processes.
Work closely with recruiters, interviewers and provide feedback about candidate quality and recruitment process to improve behavioral based interviews, skill sets selection, qualifications and competency requirements of potential candidates
Document and track interactions and applicant tracking system
Adhere to all processes and procedures defined as part of the full life cycle pro engagement and retention management
Strategically works with marketing, construction operations and design to improve candidate quality through nurturing and engagement activities based on engagement surveys and evaluation data to achieve continual improvement
Provide Talent updates during meetings highlighting the tasks and accomplishment on a daily basis. Customer Sales Consultant
Generate leads platforms such as HomeAdvisor, Thumbtack, Houzz and different social media.
Maintain the company's existing relationships with clients/customers.
Creating business for Bamboo by calling potential clients, describing and explaining details, advantages, process, benefits, etc.
Addressing customer inquiries, solving problems and providing effective solutions for clients and the company.
Recognize strengths and weaknesses with clients current marketing strategies and make recommendations for improvements.
Responsible for managing the customer success of clients and be the point of contact for all customers.

Technical Recruiter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

August 2018 to February 2020 (18 Months)

Duties and Responsibilities:

Full-cycle recruiting - from sourcing through closing and ongoing placement support
Sources resumes of qualified candidates for specific job orders using active & passive job boards (Dice, Monster, Career Builder, LinkedIn Recruiter, Indeed, Applicant Tracking System and Company Website)
Develops, updates, and posts job descriptions for our clients' contract, contract-to-hire, and direct hire positions
Conducts phone interview to pre-screen candidates, verify their qualifications, availability and compensations requirements
Prepares candidates for the client interview process
Schedules and manages both phone and onsite interviews
Provides feedback to candidates throughout the process and ensure positive candidate experience
Keeps our ATS up-to-date and use a metrics driven approach to get results and drive hires
Involve in recruiting passive candidates, through phone calls, emails, and general relationship-building
Manages and maintains candidate relationship while on assignment

Technical Recruiter III Practice Area

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2016 to August 2018 (28 Months)

Duties and Responsibilities:

Sources US resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.
Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews
Sets up interviews between candidates and hiring managers
Involves recruiting passive candidates, through phone calls, emails and general relationship-building.
Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Team Lead - Hilton Worldwide

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

April 2014 to August 2016 (28 Months)

Duties and Responsibilities:

Communicates company goals, safety practices, and deadlines to the team.
Motivates team members and assesses performance.
Provides help to management, including hiring and training, and keeps management updated on team performance.
Develop a strategy the team will use to reach its goal
Provide any training that team members need
Communicate clear instructions to team members
Listen to team members' feedback
Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
Manage the flow of day-to-day operations
Create report to update the company on the teams' progress

F&B Executive

Industry:

Employment Period:

February 2012 to April 2014 (26 Months)

Duties and Responsibilities:

Accurately taking customers' orders and ensuring that the food and beverages delivered to the customers on time.
Professionally trained on all aspects of restaurant's services; assisted supervisor and manager with their tasks.
Trained new employees and established a professional relationship of integrity.
Ensured the integrity of the restaurant's operation through excellence in customer service.
Employed a safe and clean work environment and complied with all safety procedures and proper equipment usage.
Met customer's requirements through first contact resolution; confirmed customers und Communicated effectively with individuals and teams to ensure high quality and timely expedition of customer request; contributed ideas on ways to resolve problems to better serve customers and improve productivity
Followed food safety procedures according to company policies and health/sanitation regulations.
Always provided prompt and efficient response to customers; understood customer service was a number one priority and responded to customers immediately.

Reservations Specialist

Industry:

Hotel / Hospitality

Employment Period:

March 2006 to January 2012 (70 Months)

Duties and Responsibilities:

Fulfilled reservation requests by determining the rooms available to meet customer desires.
Worked as a Call Center agent for a Global hotel chain and answer inquiries in line with Hotel reservations which includes but is not limited to the following: booking date availability (date of arrival and departure) room details, amenities included and room rates.
Provided customers quality customer care
Presented accurate information and actively offer and sell options to customers to confirm the Hotel Booking at the end of the call.

Education History

Field of Study:

Business Studies/Administration/Management

Major:

Export Management

Graduation Date:

March 1, 2004

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

Recruiting, Sourcing, Resume Screening, Interviewing,

INTERMEDIATE ★★

Customer ServicePhone Support

Work at Home Capabilities:

Internet Bandwidth: Between 5mbps to 100mbps
Working Environment: Private Room
Speed Test Result: https://www.speedtest.net/result/9294760726
Internet Type: Fiber
Hardware Type: Laptop
Brand Name: Lenovo
Processor: Inter Core i7
Operating System: Windows 10

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*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Conduct English Assessment Tests. When looking for a potential administrator, make sure that you screen them for their English speaking, listening, writing skills, and comprehension. Administrators might not be client-facing at all times, but there are times when they do need to interact with your clients. For administrators to understand your clients’ needs and tend to them, they must possess above average English skills.

At Remote Staff, we conduct 4 English assessments tests as part of our screening process. We believe that by making sure our candidates can communicate well in English, we help you overcome communication challenges while working with your Filipino remote contractor.

Ask Scenario-based Questions. Gone are the days when you ask questions such as “How do you see yourself five years from now?” or “Can you tell me more about yourself?” The necessary questions are those that are relevant to the job itself, so make your interview with a potential administrator count by asking scenario-based questions. Give them administrator problems to solve and use their answers to evaluate whether they are a good fit or not.

If you hire via Remote Staff, we will be with you during your interview with a candidate and guide you throughout the whole process. We will help you ask the right questions and evaluate the candidate’s answers to help you make a hiring decision.

Look for the X-factor. We are not referring to intuition or first impressions here. The X-factor has something to do with the candidates’ overall personality. Do you think they can get along with your other employees? Do you think they can easily adapt to your company culture? Do you think you can trust them?

You can find the answers to these questions simply by looking at their CV and by observing them during the interview. You don’t even have to ask questions related to these things. The way the candidates’ carry themselves, their body language, and the words that come out of their mouth can tell you so much about their overall personality. A good track record, a positive attitude, and confidence are signs of a good fit.

Final Thoughts

We always associate the success of a company with the people who directly contribute to the increase in revenue, such as the members of the management and other client-facing employees. We forget that without the people behind the scenes like office administrators, who keep back-office operations in order, a lot of things can go wrong in the whole business operation.

RoseAnneDetran

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