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Tedlyn is a seasoned Executive/Virtual Assistant with ~18 years’ total experience: 10 years in BPO/call center operations and 8 years (since 2017) as a remote EA/VA. Teddy supports C-suite leaders and founders across Australia, the US, and the UK, handling end-to-end email/calendar management, admin ops, reporting, light websites/content, social media scheduling, and bookkeeping (invoicing/reconciliation). Known for proactivity, discretion, and going the extra mile on both business and occasional personal tasks.

Executive & Admin Support

• Inbox zero practices, triage/filters, drafting responses
• Calendar control, meeting logistics, follow-ups, travel/light personal tasks
• Weekly reporting (e.g., team attendance, basic ops dashboards)
• Competitor checks / light market research

Project & Workflow Coordination

• Task boards, status updates, SOP upkeep; experience across multiple PM tools

Contracts & Documentation

• Preparing and sending e-sign contracts, routing to correct contacts, tracking signatures, filing

Bookkeeping

• Xero, QuickBooks — invoicing, payment posting, monthly reconciliation

Web & Content

• Basic website maintenance/updates
• Social media: content scheduling, captions, graphics; Buffer for scheduling
• Video: light editing for YouTube (PowerDirector)
• Design: Canva for posts, thumbnails, simple assets

Lead Generation

• LinkedIn Sales Navigator: list building / contact sourcing

• PM/Collab: ClickUp, Monday.com, Trello, Asana
• CRM/Marketing: HubSpot; Buffer (social scheduling)
• Finance: Xero, QuickBooks
• Content: Canva, PowerDirector; basic website editors/CMS
• Prospecting: LinkedIn Sales Navigator
• General: Google Workspace, Microsoft Office

• Esports (EA to CEO)
• Hospitality/Hotels (EA to Directors)
• Online Business Coaching / SMB Systems
• Medical/Healthcare (doctor’s brand socials)

Executive Assistant (Esports, AU) — Remote

• Managed executive email/calendar; coordinated meetings and deliverables
• Prepared docs, tracked actions, supported ad-hoc research and reporting

Executive Assistant (Hotels, AU) — Remote

• Daily inbox/calendar ownership for Directors; weekly attendance/ops reports
• Basic website maintenance and social content creation/scheduling

Operations/EA (Online Business Coach, US) — Remote

• Contract admin: prepared, sent for e-signature, tracked and filed
• Bookkeeping: Xero/QuickBooks invoicing and monthly reconciliation
• Social media graphics/captions; scheduled via Buffer

Marketing Support (Medical) — Remote

• Created/posting content aligned to the physician’s services
• Assisted on podcast info posts and channel upkeep

BPO/Call Center (PH) — Onsite

• 10 years across customer support/ops environments (foundation in service, SLAs, quality)

Strongest Behaviors

• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

Behavioral Summary
Tedlyn Joy is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Teddy has been working for 10 years catering to clients in the US and Australia.
• She has a solid background as an Executive Assistant/Virtual Assistant where she has equipped herself with various tasks such as:
  • project management
  • customer service
  • email management
  • calendar management
  • travel coordination/arrangements
  • invoicing/payment processing
  • answering phone calls
  • lead generation
  • content creation
  • social media management
  • graphics designing
  • video editing
• She is confident with the administrative support she has done over the years.
• Some of the tools that she is proficient in are:
  • Google Workspace
  • MS Office Suite
  • Asana
  • Clickup
  • Trello
  • Hubspot
  • Salesforce
  • Xero
  • Slack 
  • Shopify
• She is available to start immediately

Strongest Behaviors

• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.

Behavioral Summary
Tedlyn Joy is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Charmaine has 8 years of relevant work experience. She has performed various administrative and customer service functions in logistics and BPO industries catering to clients who are based in Australia for the last 8 years where she supported the following tasks:

  • Purchasing Management
  • Order Fulfillment
  • Order Processing
  • Shipment and Delivery Management
  • Billing and Payment Assistance
  • Customer Service
  • Call Handling
  • Email Management
  • Administrative Tasks

• She previously got promoted and recognized as the Top Consultant for the year 2015.

• She is proficient with the following tools/applications:
  •  Zendesk
  • Slack
  • Skype
  • Microsoft Office (Excel and Word)
  • Google Workspace

• She is available to work full-time but needs 2- weeks' notice before starting.

Predictive Index Behavioral Profile - Promoter

predictiveindex.com/reference-profile/promoter/

Strongest Behaviors

• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

• Focused on goals and the people needed to get there.

• Teaches and shares; often working collaboratively with others to help in any capacity.

• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Behavioral Summary

Charmaine is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to Charmaine to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

A seasoned professional with extensive experience as an Accounts Payable Specialist and Netsuke Support Advisor

Reviewed and processed 40-50 invoices regularly

Entered verified invoices into the system 

Performed bank reconciliations and account set-up

Assisted business owners with their Netsuite account

He has experience in using account tools such as:

• SAP
• Netsuite
• Xero
• Quickbooks

He is open to both part-time and full-time positions and is available to start immediately

 

Predictive Index Behavioral Profile - Altruist

https://www.predictiveindex.com/reference-profile/altruist/

Strongest Behaviors:

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.
• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Emmanuel is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. His congenial personality and friendly, interested attitude make him readily approachable. Emmanuel gets along easily with a wide variety of people.

• Alf has over 10 years of relevant work experience. He started working in a BPO as a Collection Specialist. He then transferred to a third-party collections agency as a Case Manager. In mid-2015, he ventured into remote work and was hired as a Customer, Pricing, and Inventor Specialist in a logistics company in Australia. 
• He recently received a certificate for an online course he took about Operations and Supply Chain Management.
• He is proficient in supporting the following:
  • Collection (phone and email)
  • Pricing negotiation with vendors/suppliers
  • Inventory
  • Report generation
  • Lead generation
• He has strong experience with dealing with wholesales, and retail orders specifically for ship cargo containers. He prepares purchase orders and invoices, and coordinates with the suppliers in terms of the order specification.
• His experience with MYOB involves updating customer files, and price lists.
• In terms of Excel, he can do basic formulas, charts, pivots, VLOOKUP, and basic forecasting.
• He is an adept user of MYOB, Trello, Asana, Container Exchange, Container Chain, Gmail, Zoho, MS Outlook, MS Teams, and Salesforce.
• He can start ASAP.
• He prefers working the day shift for any part-time or full-time role.

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines

Alfie is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

With experience and/or training, Alfie will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Alfie is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

Hazel presents as a highly qualified and well-rounded candidate with a strong background in executive assistance, bookkeeping, and business operations support. With over five years of international experience across industries such as real estate, construction, and healthcare, she brings a blend of financial acuity, tech-savviness, and operational maturity that align exceptionally well with the role’s requirements.

Bookkeeping & Financial Operations:
Hazel is a certified Xero Adviser and QuickBooks ProAdvisor with demonstrated expertise in full-cycle bookkeeping. She has hands-on experience in transaction categorization, bank and credit card reconciliation, generating financial reports (P&L, balance sheets, cash flow), invoicing, AP/AR management, and payroll support. Her roles consistently included cleaning up historical records and correcting discrepancies indicating diligence, attention to detail, and ownership of financial accuracy.

Operational Systems & Administrative Support:
Her background as an Executive Assistant includes calendar and travel management, stakeholder coordination, meeting support, and CRM management. She is adept at managing inboxes, optimizing workflows, and supporting business process improvements. Hazel has developed SOPs, maintained SharePoint and Google Drive repositories, and managed various integrations showcasing a highly organized, systems-driven approach.

Tech Proficiency & Remote Experience:
Hazel has worked extensively in remote environments and is proficient with a broad range of tools including Google Workspace, Xero, QuickBooks, MS Office, Slack, Trello, ClickUp, Airtable, Yardi Voyager, Authentisign, Canva, and more (as seen in the System Experience section on page 1). She has worked with cloud-based CRMs, project coordination tools, and data systems, making her highly adaptable and tech-comfortable.

Communication & Problem-Solving Skills:
Her roles have required direct communication with stakeholders, vendors, and internal teams, as well as documentation handling and professional correspondence. Hazel’s ability to balance financial and administrative functions while supporting C-level executives suggests a high level of self-direction, professionalism, and proactive problem-solving.

Behavioral Summary (inferred):
Hazel demonstrates a proactive, organized, and detail-focused working style. Her progression into increasingly complex roles and her experience managing sensitive financial data reflect a high level of trust and reliability. She thrives in evolving roles, anticipates needs ahead of time, and executes efficiently.

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

• Very careful with rules; is literal and unwavering in interpreting rules, schedules and results. Puts tremendous pressure on themself to move quickly through the day.

• Cautious, exacting, and very thorough; often perfectionistic. Works diligently to ensure nothing falls through the cracks, and follows up intensely to ensure results are precisely on-time, accurate, and were achieved using the proper methods.

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan

• Hazel has been working for more than 3 years in bookkeeping and administrative task
• She has worked with 4+ International Clients Since 2014
• She is a Certified Xero Adviser and Certified Quickbooks Proadvisor.
• She is proficient in using Xero, Quickbooks, MYOB, Zoho, Excel, peachtree, Freshbooks, Aave, Asana, Uplisting, Canva, Sage, and Airtable
• She has experience in Financial Reporting, Auditing, Payroll, Budgeting/ Forecasting, Inventory Management, Financial Analysis, Data Migration, 3rd Party Apps Integration, AR/AP Billing & Collection, and Tax Preparation & Filing
• She has 2 years of experience in Australian Accounting
• She can start immediately

HAZEL KRIS will most strongly express the following behaviors:

• Very careful with rules; is literal and unwavering in interpreting rules, schedules and results. Puts tremendous pressure on themself to move quickly through the day.
• Cautious, exacting, and very thorough; often perfectionistic. Works diligently to ensure nothing falls through the cracks, and follows up intensely to ensure results are precisely on-time, accurate, and were achieved using the proper methods.
• Needs operational efficiencies: pushes hard to get things done as fast as possible, using proven methods, and ensuring a high-quality outcome. Very little tolerance for routines.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.

HAZEL KRIS is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in HAZEL KRIS, who takes responsibilities very seriously.

With experience and/or training, HAZEL KRIS will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and HAZEL KRIS is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions

• Yan has more than 7 years of work experience within Construction, IT/BPO industries.
• He has expertise in: 
  • Technical Support
  • Helpdesk Support
  • Network Troubleshooting
• He was able to support multiple clients from US from on-boarding to off-boarding. Provided Level 1-3 support, troubleshoot software, hardware and network issues 
• He also developed intranet sites, created Power BI reports and integrate the ticketing system using PowerBI.
• Adept in using the following tools/software:
  • MS Office 365 (Sharepoint, Azure, Exchange, Sway, PowerBI)
  • Zoho
  •  Autotask Datto RMM
  • WordPress
  • Zoom
• He is available to start immediately. 

• With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
• Works at a relatively steady pace; best working with familiar processes, environments, and co-workers.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Mark has over seven years of experience as a customer service representative in the Telecommunications, Finance, and Technology industries

He worked as a technical support representative providing assistance to customers in Australia and Southeast Asia with their Apple products and devices

Performed initial troubleshooting for all Apple products

Created report for the internal engineering team on prevalent and emerging issues

Handled billing disputes and refund requests
He has experience handling inbound calls, outbound calls and email support. 
He is proficient in using the Microsoft Office suite 

He is open to both part-time and full-time positions and is available to start immediately
 

Predictive Index Behavioral Profile - Specialist

https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behavior:

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Mark Jayson is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mark Jayson, who takes responsibilities very seriously.

• Mariz has 13 years of relevant work experience. She was a Customer Service Representative and Virtual Assistant. 
• She has supported various administrative tasks such as:
  • order management
  • chat support
  • data entry
  • email management
  • social media management
  • travel arrangements
  • taking inbound calls
• She is proficient with Google Suite, Microsoft Office, Zendesk and Shopify.
• She can start immediately.

Predictive Index Behavioral Profile - Specialist
https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 

Behavioral Summary
Mariz is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Mariz, who takes responsibilities very seriously.

• RJ has 16 years of experience in Customer Service, Technical Support, Sales, Back office, and College instructor
• He handled accounts like telecommunication, real estate, online shopping, desktop support, SAAS and software web application
• He is proficient in using Zendesk, Trello, Skype, outlook, Freshdesk, Google Suite, Microsoft office Dynamics and office
• He has basic knowledge in web development and SEO
• He can start immediately

• Places high value on “the book,” and/or professional background, which will be followed exactly to protect the company against risk.
• Very cautious and conservative; faithfully follows a well-established, well-proven plan to ensure success; will generally not act without one. Does the homework before taking action, will find supporting proof and verify it.
• Detail-oriented with perfectionist tendencies; works best with a well-defined, proven team for which this individual can produce thorough and high-quality work and decisions based on solidly quantifiable data.

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Rick Jordan will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

Rick Jordan is unselfish, motivated by a strong sense of duty. Derives satisfaction from doing good work for the company or the team, and values recognition of their dedication and specialized skill. Cautious; takes work responsibilities very seriously. Does things the established or conventional way, and will make changes only when convinced, with hard evidence, that the new way will be better. In rolling out new changes, Rick Jordan will be very tactical, thinking through exactly how it should be done, creating a complete plan, and having solutions to possible pitfalls. Decisions will be equally well thought-out.

• Experience: Over 2 years of experience in social media management, web design, SEO, and virtual assistance, working with international clients across industries like cosmetics, business coaching, marketing, and health.
• Specialization: Skilled in content creation, SEO (on-page/off-page), FB Ads, website design and maintenance, social media marketing, and performance analysis.
• Software Proficiency: Proficient in Canva, Filmora, Monday.com, Webflow, Wix, Shopify, Klaviyo, Yoast SEO, AHREFS, Google Analytics, and HTML/CSS; beginner in SEMrush and Google Looker Studio.
• Strengths: Adaptable, quick learner, highly organized with strong time management skills, and experienced in collaborating with international clients to deliver impactful results.
• Home Office Setup: Equipped with an MSI Modern C4 M laptop (12GB RAM) and a stable internet connection with a reliable backup.
• Current Status: Available immediately for part-time or full-time work in any time zone; previously worked part-time for a UK-based client.
• Education: Mechanical Engineering graduate with a strong focus on leveraging technical and creative skills in marketing and administrative roles.

• Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
• Flexible approach to “the book” often bends the rules and does things their own way. An innovative, "outside the box" thinker who is undaunted by failure.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.

• Dalle is a Mechanical Engineering graduate. He started his career as a remote worker in April 2021 as a Social Media Manager for a business coach and a Web Designer/Developer in a marketing agency. He was also a Social Media Manager/ Web Designer for an AU-based cosmetics client. His most recent employment was with a health business as a Virtual Assistant where he managed calendars and emails and scheduled appointments, among others. 
• He is proficient in supporting the following:
  • Content creation (paid and organic) and performance analysis
  • Website template creation and maintenance
  • SEO (on-page, meta tag, and alt descriptions)
  • Social media management
  • Social media marketing
  • FB Ads
  • Keyword research
• He is knowledgeable in graphic design, video editing, link-building, and off-page optimization.
• He is adept with Facebook Analytics, Google Analytics, HTML and CSS, Facebook Insights, Canva, Filmora, Asana, Google Suggest, Yoast SEO, Pingdom Analytics, Google Page Speed Insight, Google Search Console, AHREFS, Shopify, and Wix while a beginner with Google Looker Studio and SEM Rush.
• He can start immediately and is amenable to working in any time zone, part-time or full-time.

• Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
• Flexible approach to “the book” often bends the rules and does things their own way. An innovative, "outside the box" thinker who is undaunted by failure.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.

Strongest Behaviors
 

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

Gail is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Gail, who takes responsibilities very seriously.

With experience and/or training, Gail will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Gail is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Dale has been working for 1 year and 5 months as an Investment Analyst in a venture capital investment based in the US.
• He supported the following tasks:
  • Managing data systems to support the business operations
  • Investment Analysis
  • Monitoring the growth of the client's investment
• He is proficient with Microsoft 365, Google App, Asana, Click Up, and, Notion.
• He can start immediately in a full-time position.

Strongest Behaviors

• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

• Task-focused; quickly notices and pushes to fix technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
• Independent, analytical, critical, and creative thinking and action; little need for external validation before action. Private.

Behavioral Summary

Dale Eireann is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.

This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.