Hire World-Class, High Performing, Vetted Remote Staff.
Cut Labor Costs by 70%

• Responded to support requests within contracted response time and resolved issues in NetSuite.
• Created and troubleshot financial statements using NetSuite and other reporting tools.
• Managed open tickets, conducted system testing, and provided end-user training.
• Gathered client requirements and documented functional specifications.
• Coordinated with NetSuite support and ensured timely resolution of client concerns.
• Delivered project tasks on time and within budget.

• Supported development of contract proposals and administrative operations.
• Acted as liaison for HR and Finance services, improving overall service delivery.
• Participated in strategic planning and contributed to operational excellence initiatives.
• Supported executive planning and status meetings.
• Enhanced reporting, business process flows, and organizational planning.
• Provided administrative assistance across departments and projects.

• Provided UI technical support and resolved complex implementation issues.
• Supported clients via phone, chat, email, and video for product suite integration.
• Advised clients and analysts on best practices and optimization.
• Maintained compliance with support procedures and quality standards.
• Shared insights to enhance support delivery and contributed to the knowledge base.
• Delivered high-quality, client-centered solutions.

• Investigated and troubleshot subscription billing concerns and issues.
• Assessed issue severity and coordinated with product managers for functionality alignment.
• Acted as liaison between engineers and customers for faster resolution.
• Provided guidance on Advanced Subscription Billing and Recurring Billing modules.
• Educated clients on best practices for subscription features.
• Ensured issue resolution met customer expectations.

• Evaluated use cases to prioritize resolution based on urgency and business impact.
• Resolved inbound cases and calls on OTC/P2P processes, including Credit Card Processing and Electronic Payments.
• Reviewed Financial Reporting, Purchasing, and Advanced Billing concerns.
• Liaised with third-party processors such as CyberSource and PayPal.
• Created custom Saved Searches and Financial Reports for clients.
• Delivered high-quality support aligned with client needs.

• Reviewed monthly transaction entries, balance sheet accounts, and OPEX accuracy.
• Prepared forecasts and annual budgets in collaboration with clients.
• Completed monthly management reports and updated dashboards.
• Analyzed OPEX variances and provided actionable insights.
• Streamlined planning/reporting processes for operational efficiency.
• Responded to ad hoc requests while ensuring confidentiality compliance.

• Processed PO/non-PO AP documents, ensuring accurate ERP entries.
• Performed 3-way matching and verified employee claims.
• Maintained control compliance as per SLA.
• Processed employee claims and verified documents.
• Implemented process improvements and ensured policy adherence.
• Prepared monthly accruals and bank reconciliation reports.

• Reviewed and processed travel expense reports with document verification.
• Communicated to resolve documentation issues and released on-hold reports.
• Calculated taxes and journal entries for manual expense reports.
• Ensured compliance with company policies and system access requirements.
• Generated reports and reconciled employee statements.
• Maintained operations procedures and monitored policy compliance.

• Resolved escalations and ensured strong customer service.
• Directed team tasks and monitored daily targets and performance.
• Ensured vendor master records compliance and conducted regular training.
• Carried out fraud prevention security checks.
• Communicated key updates via regular team briefings.
• Provided first-line support and escalated issues as needed.

• Navigated multiple applications to resolve billing inquiries.
• Handled inbound and outbound calls for billing ticket resolution.
• Escalated non-standard issues and sought advice for resolution.
• Facilitated new hire training and refresher programs.
• Collaborated with Training, Quality, and Operations for improvements.
• Supported team members with complex ticket issues and queries.

• Maintained orderly accounting records and ensured compliance with legislative guidelines.
• Assisted in monthly financial reports, annual budgets, forecasts, and year-end audits.
• Reported BAS & IAS statements, STP, and annual returns to ATO.
• Managed fortnightly payroll from end to end and maintained the asset register.
• Handled accounts payable and receivable processes; conducted bank and corporate card reconciliations.
• Managed NDIS plan claims and reporting of participant funds and budgets.

• Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices.
• Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.
• Pays vendors by monitoring discount opportunities, verifying federal ID numbers, preparing checks, and resolving discrepancies.
• Verifies vendor accounts and reconciles monthly statements and related transactions.
• Enters AP bills in Tipalti; reconciles Tipalti/SVB/NS and TravelBank/SVB/NS payments.
• Manages TravelBank: uploads receipts, approves expense/travel reports, and prepares TargetCW csv invoice upload files.

• Cold calling to debtor for both Australia and NZ.
• Sending a correspondence / demand letter to debtor.
• Creating auto response for debtor's account
• Resolve accounts delinquency by suggesting urgent payment method, offer payment plan, referred to government consolidation agency.
• Resolve escalation and create reports.

• Receiving Inbound and performing outbound calls
• Collecting payment due amount for credit card members and advising payment for pros and cons.
• Helping credit card members by suggesting payment method to avoid account further in past due
• Providing resolution to Card Member to re-establish credit report

• Customer Service through Answering phone calls, and email management.
• Interacts with customers in delivering medications and completing other sales transactions. Receives, records, and stores medications coming into the pharmacy.
• Performs administrative duties, including answering phone calls, receiving and inputting prescription orders, operating cash registers, and restocking inventory.

• Administrative task and Bookkeeper
• A support Operations team with daily admin tasks and contractor support, Space Force Trainer, and Chat Support to applicants. Handle all the day-to-day of making the parking lot or garage.
• Requires much attention to detail, critical thinking, organization, and customer service skills, Email Management and data entry,
• A support Operations team with daily admin tasks,
• Recruiter- Post jobs on various job sites, recruiting and Responding to applicants via Craigslist and Indeed Websites.
• Bookkeeping tasks

• Administrative task and Bookkeeper
• Recording of all transactions (invoices and bills, report creation and regular maintenance tasks to ensure old records are correctly resolved, review of account transactions, and correction of errors) in Xero software 
• Booked those guests at uplisting for the apartments and do some calls by circle loop for some concerns and follow-up, We used booking.com also
• We used Asana for more information and daily tasks to be done in the business.
• Used Microsoft Office for communication with clients and other team members.
• Daily update those invoices and do reconciliations
• Friendliness and fluent English language communication skills
• Microsoft Office, primarily Word and Excel
• Do Bank and Credit Card reconciliations

• Document, Track, and escalate service tickets
• Perform desktop and laptop support tasks, such as issues, application installation and configuration, and applying user-level settings
• Configures and Support Internal and external networks
• Develops and maintain all system application, security and network configuration Install, configure, maintain and troubleshoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products Microsoft Office 365 Administrator/Developer: Sharepoint, Azure, Exchange, Sway, Power BI, Teams Monitor trouble tickets system and respond to all trouble reports within established goals

• Network Administration Asset Management and Procurement End-user(Clients & Agents)
• Technical Support Telephony, Remote Desktop Support PC Server Software & Hardware Installation and Troubleshooting Support Microsoft Applications Computer setup for multiple clients/accounts

• Provides resolution escalated service tickets
• Works with clients to evaluate and solve technical problems
• Configures and Support Internal and external networks
• Develops and maintain all system application, security and network configuration.
• Microsoft Office 365 Administrator/Developer: Sharepoint, Azure, Exchange, Sway, Power BI, Teams Maintain and Administer Multiple Tenant MS Office 365 admin center Recommends upgrades, patches and new application and equipment Support enterprise MFPs such as Xerox, Kyocera, Fuji, Brother, Canon and HP Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.
• Other supported applications: Zoho, DUO, and iDrive, Webroot Ticketing System: Autotask Datto RMM

• Understands automobiles by studying characteristics, capabilities, and features.
• Cultivates buyers by maintaining rapport with previous customers and suggesting trade-ins
• Turns customers into buyers by matching them with their ideal car.
• Demonstrates vehicle features and takes customers on test drives.
• Demonstrates automobiles by explaining warranties and services.
• Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts.
• Provides sales management information by completing reports. S

• Network and Database Admin Database and Web Development using wordpress and Microsoft Access
• Impement Policy and Procedures documentation
• Support Computer hardware/software and printers
• Files and System Data bakcup daily
• Export/Import MS Access database from each project site of the company and upload to the central database
• Perform weekly back-up operations ensuring all required database On-boarding and Off-boarding Employee Process

• Respond to technical service inquiries from customers in a timely fashion
• Develop product knowledge to serve as a technical resource to the Domestic and International sales teams
• Efficiently analyze customer issues and provide logical solutions through phone, chat and remote PC
• Develops and maintains accurate and up-to-date user and system documentation regarding computer related issues
• Performs other related duties as required to support Company objectives
• Troubleshoots computers systems and performs virus and malware removal
• Respond to any error in the system and find ways to solve and correct any problem existing.

• Efficiently analyze customer issues and provide logical solutions through phone and remote PC Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
• Troubleshoots system and network problems and diagnosing and solving hardware.
• Maintains documentation, performance tuning; troubleshooting network problems; escalating problems to vendor, utilization, throughput, good-put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls or software faults.
• Assists or facilitates setting up of new users’ accounts and profiles and dealing with password issues. Create group/user policies within active directory.
• Provides coaching and assistance to subordinates.

• Provide a satisfactory level of customer service to existing customers in relation to queries or concerns
• Managing and resolving customer complaints to prevent cases from being escalated to third-party organizations
• Positively and proactively resolve technical issues to bring them to a resolution
• Raising issues seen consistently across multiple sites with the Team Leader, Technical Support, and Warranty for further investigation and resolution implementation
• Liaising with product manufacturers to initiate and retrieve confirmation on warranty claims
• Creating return orders via a customer relationship management system to a satisfactory standard
• Liaise with installers in the field, arranging testing and resolutions
• Provide feedback on systems and workflows, to improve outcomes
• Maintain effective cross-team working relationships with all key stakeholders to ensure the customer experience is maintained to a high standard
• Assisting customers via inbound queue calls, with a required output of 40 calls per day and an average talk time (ATT) of less than 5 minutes
• Assisting team members in the Post-Installation team where required
• Attending team meetings and training sessions to improve knowledge and skills
• Other duties as required

• Handled initial troubleshooting for all Apple products.
• Research and follow up for emerging issues.
• Initiated customer interactions as per customers request.
• Handled escalations from tier 1 and 2.
• Completed reports for the internal engineering team for prevalent and emerging issues.
• Handled billing disputes and refund requests for all Apple services.

• Provide end user technical support for all Dell Products.
• Research and Diagnostics for problems related to computers and laptops.
• Scheduled calls for ongoing issues.
• Issue monitoring for unresolved issues.

• Handle all Incoming calls for Bank of America Credit cards.
• Provide customer support for credit card related issues.
• Device a payment plan for delinquent accounts.
• Research and resolve Billing disputes and Chargebacks.

• Taskd to provide end user troubleshooting for all Toshiba products. (I.E. Desktops, Laptops, All in One computers)
• Resolve all customer reported issues related to Toshiba products.
• Log and manage customer complaints.

• Handle incoming calls and customer inquiries thru ICARE.
• Provide Initial troubleshooting for customer's mobile devices.
• Schedule repairs or finding the nearest service center for customers.
• Device payment plans for delinquent customers.
• Manage billing related concerns for customers.

• Responding to inquiries about a company's products or services.
• Handling customer complaints.
• Processing orders and transactions.
• Resolving issues and troubleshooting technical problems.
• Providing order information and tracking details.

• Provide customer service as the first point of contact. 
• Plan truck pickups and deliveries.
• Monitor tracking events. 
• Organize drivers' calendars.
• Manage contact list. 

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Process orders on customers' behalf. 
• Handle customer complaints, offer appropriate solutions and alternatives within time constraints, and follow up to ensure resolution.
• I am responsible for diagnosing and repairing faults. 

• Handle computer subjects (software, programming, computer system)
• Prepare syllabus for every course once in a semester

• Take inbound calls
• Provide technical assistance to customers subcribed
• Handle and resolve software, hardware and networking issues

• Received awards of excellence as top associate
• Take outbound and inbound calls
• Provide technical assistance to customers owning a desktop
• Handle and resolve software and hardware issues
• Assigned as POC once in a week and distribute calls to teammates
• Track calls and analyze service tickets
• Do roll-outs and refreshers to inbound agents about callback process and guidelines

• Begin procedures, prepare the LAN Pos (cash counter) every start of the shift
• Make sure that garments/ items are displayed according to retail standards
• Assist customers in choosing what items will suit them
• Handle any store-related concerns, issues and complaints of customers
• Relay all store/customer-related issues to the store management for immediate action
• Request more stocks of fast-selling items
• Make reports for items which are not really selling well and those broken-sized items
• Assist in doing monthly inventory
• Set up designated sections before closing time
• Perform Day End procedures, count the total amount of money accumulated at the end of the day and tallying it with the system report
• Complete checklist for retail standards and day end report for the cash counter

• Handled billing issues for UK mobile phone customers
• Explained bills in details to customers
• Handled technical issues as well
• Troubleshoot defective mobiles phones over the phone
• Perform different tests to resolve technical problems of customers mobile phones

• Data research and data management; lead information updates; tasks monitor and management; creating, managing, and updating system forms, processes, and flowcharts.
• File management
• All technical supports, research, implement and improve company technologies and make it more efficient.
• Creating forms and implementing processes.

• Providing great technical support to our customers via a wide range of communication channels;
• Triage and resolution of basic technical support queries
• Escalation of more complex support queries
• Logging of tickets on Freshdesk support system
• Building successful relationships with our customers
• Proactively looking to improve our service to customers by being sensitive to their business needs

• Designing, building, and maintaining web pages and optimizing images and content for better page speed and performance
• Designing images, adding content, installing plug-in applications, and on-page SEO for keywords, meta tags, and alt descriptions to be ranked for google search console.

• Create paid and organic content to publish on Instagram, Facebook, Twitter, and Youtube.
• Manage accounts and track content performance using social media marketing tools including Hootsuite, Google Analytics, Facebook Insights, and Socedo.
• Respond to comments and messages daily across the company's social media platforms.
• Created a draft for a social media content calendar to ensure an average of 2 posts were published a day.

• Manage social media account on Facebook business page and Instagram
• Post on social media accounts 
• Find ways to gain organic followings and schedule posts on meta business suite and buffer
• Social Media Marketing
• Website maintenance and updates every week 
• Make promotional banners and posts for the weekly events and updates across social media platforms

• Admin tasks, managing emails and calendars, scheduling appointments, handling Squareup platform for appointments, ad-hoc tasks

• Create paid and organic content to publish on Instagram, Facebook, Twitter, and Youtube.
• Manage accounts and track content performance using social media marketing tools including Hootsuite, Google Analytics, Facebook Insights, and Socedo.
• Respond to comments and messages daily across the company's social media platforms..
• Created a draft for a social media content calendar to ensure an average of 2 posts were LOBATON published a day.

• Provide customer support on the company website
• Provide customer support for any incidents related to their orders

• Provide customer support for their billing needs

• Provide financial suggestions that will help the customer reach their financial goals
• Provide assistance as required by the customer for their financial goals

• Search products that can be used for trade
• Provide assistance required in the office 

• Suggest technical assistance products that will help the customer with their current issue with their computer or modem that is not covered by the service provided for by their Internet service provider

• Provide customer service to each customer
• Upsell customer equipment

• Provide product details customer needs to decide to take the service
• Maintain security of customer profile

• Provide assistance to customer's requiring help in ordering photos online 

• Provide necessary training to new agents for the program from Foundations to Product
• Maintain level of standard in the account by providing agents the standard operations procedure

• Handle repetitive callers and customers who have been transferred multiple times
• Handle complex issues requiring complex tools
• Handle escalated calls
• Provide proper resolution on each and every call to avoid having the customer call back again for the same issues
• Provide follow up for issues not resolve on the first interaction

• We extract data and analyze them before submitting our final output to our application in order for our customers to view the needed information and monitor the growth of their investments.
• In my position, I am responsible for designating tasks to my subordinates, perform Quality Checks of their tasks in order to ensure the accuracy of their work, and to also ensure that they meet the standards and expectations set by the department.
• I have especially experienced to be keener in looking for details, assess certain inaccuracies in a given document, and to be more proactive in raising any concern or problem that I've encountered.

• Key contributor to the coordination of the Sales and Preliminaries team, through document control and administration assistance to the Sales & Prelims Manager as well as adherence to the structured and robust processes in accordance with best practice. This position assists the Sales & Prelims Manager through effective communication and implementation of systems.
• This position will require prevalent IT and communication capabilities including living the core values, engaging people for challenge, passion for outcomes, holding self and others accountable and rigorous systems and processes.
• Most work involves both written and oral communication, word processing and typing, and requires relevant skills such as IT, organizational and presentation skills, as well as the ability to multi-task and work well under pressure.
• The responsibilities are varied and relate to all aspects of residential and commercial projects pre-construction.
• This position involves high levels of structure and attention to detail to accomplish a number of set tasks to work through on a day-to-day basis.
• Effective facilitation of critical information to a wide range of individuals; at all levels of the organization and externally.
• The key outcomes for the position are: the optimization of the Sales and Preliminary Department’s efficiency; through the use and maintenance of operational standards; process controls; clear communication; organisation of plans and project documentation.
  • Coordinate Sales and Preliminaries documentation.
  • Extensive time management skills and the ability to meet tight deadlines are critical to the success of this department.
  • Strong communication, problem solving and interpersonal abilities
  • Organization & Prioritization of Sales & Enquiries Emails.
  • Well-developed time management skills and the ability to manage conflicting priorities and meet tight deadlines
  • Strong attention to detail
  • Methodical and thorough approach to daily tasks.
  • Extensive experience in Excel and Word.

• Training sales agents
• Appointment setting that offer products
• In-charge of training quality analyst
• Documenting leads or prospect buyer

• In-charge of training quality analyst
• Develop quality assurance standards and company processes
• Create quality measurements to track improvement in products

• Collect operational and market data for financial analysis
• Identify trends and variances from the data

• Addressed customer inquiries

Inbound Sales

• Answer inquiries from potential clients.
• Sell the company’s service to clients through calls.
• Do sales support and follow-up.
• Nurture relationships with current customers and perform inbound lead follow-up calls.

Personal assistant to the CEO.

• Note taking
• Calendar organization
• Sending emails/ correspondence
• Following up after appointments.

• As an experienced Email/Live Chat Support Agent, I specialize in providing timely and effective assistance to customers, addressing their inquiries, processing orders online, tracking orders, resolving issues, and ensuring a positive user experience.
• With strong communication skills, attention to detail, and a customer-first mindset, I am committed to delivering high-quality support and fostering customer satisfaction.

• As a dedicated Customer Success Officer, I focus on building strong relationships with clients to ensure they achieve their desired outcomes.
• By providing proactive support, personalized solutions, and continuous engagement, I help drive customer satisfaction, retention, and long-term success for both the client and the company.

• Screen and process applicants for possible employment, coordinate with the other department regarding manpower requirements, and participate in Job Fairs and meetings
• Conducts initial interviews and tests then prepare appropriate recommendations and evaluates results of the examination

• Handled calls and assisted Comcast customers in the USA in understanding their billing statements, charges and credits, billing disputes, and other billing-related queries.
• Ensured the quality of call handling by adhering to policies, procedures, practices, and standards of the operations

• Manages L2 Escalation Team who is responsible for the following tasks:
  • Responsible for the review and endorsement of Credit Adjustment/Refund Forms
  • Directly sends Coaching Feedback Form to Level 1 staff to provide opportunities in creating such forms
  • Responsible for Call Recording Investigation
  • Receives escalated calls from Level 1 staff when customer requests for a Supervisor.
  • Work continuously to increase Level 1 knowledge by reviewing escalated cases on a daily basis
  • Ensure that all actions and discussions pertaining to issues escalated from Level 1 staff are completely documented
• Accomplishes Triad Coaching with the respective Team Leaders and their staff per team
• Generates Outstanding Tasks and Pending Forms Summary Report for the whole Billing Department
• Creates Incident Reports, Employee Coaching Form, Notice to Explain Forms, and Disciplinary Action Forms for both Team Leaders and staff
• Taking Managerial calls when needed and assisting other CSMs with escalated tasks
• Makes recommendations for escalated tasks
• Validating the reasons as to why are we raising a credit/refund for our customers
• Generates and analyzes the report for the approved and endorsed Credit Adjustment/Refund forms for below and above $100.00
• Ensures quality and efficient service are performed by staff
• Responsible for tracking staff’s performance and providing necessary recommendations or coaching
• Handled Billing Taskers (Offline Team) who attend to customers’ concerns thru email by ensuring that those are being addressed in a timely manner

• Handled calls and assisted iiNet customers in Australia by reviewing their accounts, invoices, billing disputes, and other billing-related inquiry.
• Had an upskill training in Technical Support and assist customers with technical related concerns by ensuring that complete and accurate troubleshooting is done and by identifying which of the 4 layers is affected (Physical, Data-Link, Network, and Application)
• Ensured the quality of call handling by adhering to policies, procedures, practices, and standards of the operations

• Manages CS Support Team who is responsible for the following tasks:
  • Responsible for the email being sent by customers concerning their shopping charge cards
  • Attending live chats from customers who have inquiries about their shopping account, payment, and billing
  • Providing the best resolution on customers’ queries and concerns such as waiving late fees, overpayment, etc.
• Validating reasons as to why there’s a need to process credit or refund on customers’ accounts.
• Responsible for tracking staff’s performance and providing necessary coaching

• Manages a team for an inbound and outbound financial account (Fraud TXL Department):
• Manages customers’ accounts in line with the fraudulent activities of their credit cards
• Identifies the correct action to be done with the cases such as escalating to Extreme High-Risk and//or Account Take Over.
• Manages back office in reviewing customer’s applications which includes their documents (KYC and Detections)
• Responsible for tracking staff’s performance and providing necessary recommendations or coaching

• Manages a team for GenCare and GenTech agents of Sprint/T-Mobile
• Responsible for tracking staff’s performance and providing necessary recommendations or coaching
• Uploading of Spark to Actions, Call Observations, and NPS Deep Dive as part of root cause analysis for the detractors received

• Handles inbound and outbound sales calls
• Assesses sellers' cars to provide accurate offers
• Pitches offers and negotiates pick-up and payment
• Conducts follow-ups and monitors offer IDs
• Ensures quality and meets pick-up and revenue targets

• Verifying Shippers through outbound calls
• Lead Generation in CRM
• Does email sequence per campaign
• LinkedIn Outreach.
• Work with operations to provide spot quotes to clients in a way that maximizes revenue.
• Organize and prioritize RFP requests in CRM

• Crafting transformative partnerships that go beyond transactions
• Fostering collaborations that resonate with mutual visions, aspirations, and growth
• LinkedIn Content Posting
• LinkedIn Outreach
• Email Outreach
• Outbound Calls
• Generating of Reports for our weekly
• Sales Marketing Meeting

• Listing Entry and Management
• Real Estate Admin Assistance
• Real Estate Marketing
• Real Estate Transaction Management
• Property Management