The BPO industry in the Philippines is booming. In fact, it contributes so much to the country’s GDP. There are more than 700 BPO companies employing millions of Filipinos, and this number is expected to rise in the coming years.
These 700 something BPO companies are driven by employers’ desire to find the right staff for their businesses. No wonder, they all say that they are all about finding the right people for the right jobs.
But what’s the deal, really? Why is it so important to find the right staff?
IN THIS BLOG
- ➤
1. Good hires are time savers. - ➤
2. Good hires contribute to business growth. - ➤
3. Good hires are less likely to add to your turnover rate. - ➤
4. Good hires boost team morale. - ➤
5. Good hires strengthen relationships among team members. - ➤
6. Good hires are great trainees. - ➤
7. Good hires improve the reputation of your company. - ➤
8. Good hires are able to do more. - ➤
9. Good hires are trustworthy.
1. Good hires are time savers.

Your staff is expected to contribute to your company’s productivity and not take a portion of your precious time for follow-ups, retraining, and disciplinary action.
Bad Hires: They disrupt your schedule and take your attention away from tasks that truly matter.
2. Good hires contribute to business growth.

When hiring new staff, think of their contributions in the long-term. Hiring the right person (for both entry-level and management positions) reduces the need to hire over and over again, increasing your revenue and decreasing business costs.
Bad Hires: They waste allocated resources as they have to be replaced as soon as they get hired.
3. Good hires are less likely to add to your turnover rate.

Turnovers are a cause of headache to employers because they require time, money, and energy. Imagine shelling out these resources only for your newly hired staff to quit or stop working for whatever reason. With good hires, they are less likely to quit or give you any reason to fire them.
Bad Hires: They are resource killers as they waste hiring, onboarding, and training resources.
4. Good hires boost team morale.

Surely, adding a new team member can temporarily disrupt your team’s momentum, but in the long run, the right hire is able to adapt and contribute as if he or she has been part of the team all along.
Bad Hires: They cannot easily adapt and get along with their team members, disrupting the productivity of the whole team.
5. Good hires strengthen relationships among team members.

A good hire has a great personality that helps him or her get along well with the other members of a team. He or she is a great team player that actively participates and helps out.
Bad Hires: They cause unnecessary tension that negatively affects teamwork and causes unnecessary drama in the workplace.
6. Good hires are great trainees.

Training good hires should not be a problem. They are focused, so they learn pretty quickly. They are genuinely interested in learning about their job and the company, so they take everything they learn to heart.
Bad Hires: They drain your training budget, energy, and time as they find it too hard to follow, mostly because they are not 100% all in.
7. Good hires improve the reputation of your company.

Your staff represents your company. Having a team of great hires is like holding up a banner that says: “My company has the best work culture and environment.” Great hires also rave about your company as they find no reason to quit their jobs. They spread the word about how great it is to work for you.
Bad Hires: They give your company a bad name. This is not only because they have to be replaced as soon as they start working, but also because they talk negatively about your company. They don’t care about its reputation because they are not committed to being a part of it.
Candidates:
Filter by Role:
*Booking interviews depend on candidates' availability and interest.
All-inclusive Rate: USD $3.75/hr
Cherry
Candidate ID: 807356
ADVANCED
-
Customer Experience, Billing, Operations Management, Administrative Support...
INTERMEDIATE
-
Inbound Calls, Logistics, Calendar Management, Customer interaction management...
Median Rate
$3.75
$3.75
if $1 = PHP52
$3.75
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 3.75 per hour or $USD 649.15 per month
Remote Staff Recruiter Comments
Cherry is a seasoned remote professional with over six years of combined experience in executive virtual assistance, business operations, logistics coordination, and customer support. She has worked extensively with international clients across the contact center, student logistics, storage, and health and wellness industries. Proven in handling high-volume operational workflows and supporting senior executives, she demonstrates a strong background in customer success, quality assurance, shipping coordination, and basic financial administration.
1. Work Experience, Certifications & Educational Background-
Work Experience:
-
Over 6 years of experience providing Executive Virtual Assistant, administrative, and operations support to global clients and C-level executives.
-
4 years as a Shipping & Operations Coordinator in the student storage and shipping industry, managing logistics workflows across 180 universities.
-
2 years of experience as a General Virtual Assistant and Customer Support Specialist with an offshore staffing platform.
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6 months of experience with an international remote services firm supporting clients across Australian and UK time zones.
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1 year as a Quality Analyst (QA) and Team Lead in the BPO / Contact Center sector, overseeing quality assurance standards and team development.
-
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Industry Background: BPO / Contact Center, Student Storage & Logistics, and Health & Wellness Services.
-
Key Strengths: Strong operational oversight, independent problem-solving, transparent time management, and client-focused communication.
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Logistics & Operations Management: Single-handedly managed end-to-end shipping coordination and FedEx claim processing across 180 universities during peak seasonal operations.
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Training & Process Documentation: Designed and developed a Learning Management System (LMS) and training modules for onboarding new customer service and operations personnel.
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Leadership & Quality Assurance: Spearheaded a team of customer service agents following a year as a Quality Analyst, establishing performance monitoring and quality compliance standards.
-
Functional Skills: Executive Virtual Assistance, Business Operations, Shipping & Logistics Coordination, Quality Assurance & Monitoring, Invoicing & Billing, Account Balancing, and Customer Service Support.
-
Software & Tool Proficiency:
-
Accounting & Financial: Xero (Self-rated 7/10; experienced in invoicing and account balancing), QuickBooks.
-
Logistics & Claims Systems: FedEx tracking portals and claims management.
-
Communication & Collaboration: Slack, Email Management tools.
-
Hardware Setup: Lenovo laptop (primary), Acer laptop (backup), and a desktop unit.
-
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Availability: Available to start immediately with no prior contract obligations or personal side-projects.
-
Shift Preference: Prefers day shift / morning schedule (open to Australian/AEST, UK, or daytime schedules) to maintain health and work-life balance; strictly avoiding night-shift schedules.
-
Employment Type: Open to full-time or part-time opportunities.
Employment History
Operations AND Customer Support Virtual Assistant
Industry:
Employment Period:
February 2023 to September 2025 (31 Months)
Duties and Responsibilities:
Operations AND Customer Support Virtual Assistant
Industry:
Employment Period:
December 2022 to February 2023 (2 Months)
Duties and Responsibilities:
Billing AND Operations Virtual Assistant
Industry:
Employment Period:
April 2019 to December 2022 (44 Months)
Duties and Responsibilities:
General Virtual Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
September 2018 to March 2019 (6 Months)
Duties and Responsibilities:
General Virtual Assistant
Industry:
Employment Period:
May 2016 to October 2018 (29 Months)
Duties and Responsibilities:
Web Researcher
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
April 2016 to September 2016 (5 Months)
Duties and Responsibilities:
Web Researcher and Chat Support
Industry:
Employment Period:
April 2016 to May 2016 (1 Months)
Duties and Responsibilities:
Intake Provider Billing Agent Link Navigation Consultant
Industry:
Employment Period:
October 2015 to March 2016 (5 Months)
Duties and Responsibilities:
Consultant
Industry:
Employment Period:
February 2015 to October 2015 (8 Months)
Duties and Responsibilities:
Customer Interaction Agent
Industry:
Employment Period:
March 2014 to September 2014 (6 Months)
Duties and Responsibilities:
Customer Service Representative
Industry:
Employment Period:
December 2011 to March 2014 (27 Months)
Duties and Responsibilities:
Quality Assurance Analyst
Industry:
Employment Period:
November 2009 to December 2011 (25 Months)
Duties and Responsibilities:
Customer Interaction Agent
Industry:
Employment Period:
July 2007 to November 2009 (28 Months)
Duties and Responsibilities:
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Management
Graduation Date:
May 31, 2002
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Customer Experience, Billing, Operations Management, Administrative Support, Social Media,
INTERMEDIATE ★★
-
Inbound CallsLogisticsCalendar ManagementCustomer interaction managementEmail Handling
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/19598620077
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Lenovo
- Processor: 13th Gen Intel (R), Core TM i5-13420H
- Operating System: Windows 11
All-inclusive Rate: USD $6.12/hr
Tulip
Candidate ID: 801559
ADVANCED
-
DNS, Technical Support, Technical Installations, Salesforce CRM...
INTERMEDIATE
-
Website Builder, QuickBooks, Customer Service...
Median Rate
$6.12
$6.52
if $1 = PHP52
$7.35
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.12 per hour or $USD 530.20 per month
Full Time: $USD 6.12 per hour or $USD 1060.40 per month
Remote Staff Recruiter Comments
Tulip has experience in data annotation, technical support, and inventory management across the artificial intelligence, web hosting, automotive, and financial software industries. He has developed expertise in remote production environments, specializing in tasks that require accuracy, consistency, and strict confidentiality. Throughout his career, he has supported the following tasks:
-
Annotated, reviewed, and validated AI model training data based on detailed project guidelines.
-
Performed quality reviews and classified digital content.
-
Monitored inventory across 10 branches and prepared inventory reports to support forecasting decisions.
-
Resolved web hosting, DNS, email, and billing issues.
-
Supported software users with payroll, tax, and accounting discrepancies.
Career Highlights
-
Maintained high productivity and accuracy standards while applying strict data security procedures for AI training projects.
-
Coordinated with multiple branches and suppliers to maintain inventory accuracy and resolve stock discrepancies.
-
Investigated payroll information and documented technical resolutions to successfully handle complex customer cases.
Skill Proficiency & Tools
Tulip holds an EF SET C2 (CEFR) English proficiency certification and demonstrates proficiency in the following areas:
-
AI Data Annotation and Data Validation.
-
Content Moderation and Content Classification.
-
Quality Assurance (QA) and Guideline Interpretation.
-
Technical Troubleshooting and Microsoft Excel.
-
Time Management and Remote Collaboration.
Work Availability: Tulip is available to take on full-time remote roles.
Employment History
AI Data Specialist Data Analyst Level 2
Industry:
Computer / Information Technology (Software)
Employment Period:
December 2025 to May 2026 (5 Months)
Duties and Responsibilities:
- Annotated, reviewed, and validated training data for AI models following detailed project guidelines.
- Performed quality reviews to ensure annotation consistency and dataset integrity.
- Classified digital content while maintaining high productivity and accuracy standards.
- Applied strict confidentiality and data security procedures throughout project work.
Inventory Clerk
Industry:
Automobile / Automotive Ancillary / Vehicle
Employment Period:
June 2025 to December 2025 (6 Months)
Duties and Responsibilities:
- Monitored inventory across 10 branches and resolved stock discrepancies.
- Prepared inventory reports to support purchasing and forecasting decisions.
- Coordinated with branches and suppliers to maintain inventory accuracy.
Technical Customer Support Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2023 to June 2024 (6 Months)
Duties and Responsibilities:
- Resolved web hosting, DNS, email, and billing issues.
- Documented recurring issues and verified account configurations.
- Maintained excellent customer satisfaction while handling complex technical cases.
Technical Support Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2022 to September 2023 (13 Months)
Duties and Responsibilities:
- Supported payroll, tax, and accounting software users.
- Reviewed payroll information and investigated discrepancies.
- Documented resolutions and guided customers through technical troubleshooting.
Education History
Field of Study:
Education/Teaching/Training
Major:
English Proficiency
Graduation Date:
April 4, 2018
Located In:
Philippines
License and Certification: :
Professional Regulation Commission (PRC) Licensed Teacher
Skills
ADVANCED ★★★
-
DNS, Technical Support, Technical Installations, Salesforce CRM, Inventory Management, Data Entry, Data Analysis,
INTERMEDIATE ★★
-
Website BuilderQuickBooksCustomer Service
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: N/A
- Processor: AMD RYZEN 5
- Operating System: Windows 11
All-inclusive Rate: USD $6.12/hr
Tulip
Candidate ID: 801559
ADVANCED
-
DNS, Technical Support, Technical Installations, Salesforce CRM...
INTERMEDIATE
-
Website Builder, QuickBooks, Customer Service...
Median Rate
$6.12
$6.52
if $1 = PHP52
$7.35
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 6.12 per hour or $USD 530.20 per month
Full Time: $USD 6.12 per hour or $USD 1060.40 per month
Remote Staff Recruiter Comments
Tulip has experience in data annotation, technical support, and inventory management across the artificial intelligence, web hosting, automotive, and financial software industries. He has developed expertise in remote production environments, specializing in tasks that require accuracy, consistency, and strict confidentiality. Throughout his career, he has supported the following tasks:
-
Annotated, reviewed, and validated AI model training data based on detailed project guidelines.
-
Performed quality reviews and classified digital content.
-
Monitored inventory across 10 branches and prepared inventory reports to support forecasting decisions.
-
Resolved web hosting, DNS, email, and billing issues.
-
Supported software users with payroll, tax, and accounting discrepancies.
Career Highlights
-
Maintained high productivity and accuracy standards while applying strict data security procedures for AI training projects.
-
Coordinated with multiple branches and suppliers to maintain inventory accuracy and resolve stock discrepancies.
-
Investigated payroll information and documented technical resolutions to successfully handle complex customer cases.
Skill Proficiency & Tools
Tulip holds an EF SET C2 (CEFR) English proficiency certification and demonstrates proficiency in the following areas:
-
AI Data Annotation and Data Validation.
-
Content Moderation and Content Classification.
-
Quality Assurance (QA) and Guideline Interpretation.
-
Technical Troubleshooting and Microsoft Excel.
-
Time Management and Remote Collaboration.
Work Availability: Tulip is available to take on full-time remote roles.
Employment History
AI Data Specialist Data Analyst Level 2
Industry:
Computer / Information Technology (Software)
Employment Period:
December 2025 to May 2026 (5 Months)
Duties and Responsibilities:
- Annotated, reviewed, and validated training data for AI models following detailed project guidelines.
- Performed quality reviews to ensure annotation consistency and dataset integrity.
- Classified digital content while maintaining high productivity and accuracy standards.
- Applied strict confidentiality and data security procedures throughout project work.
Inventory Clerk
Industry:
Automobile / Automotive Ancillary / Vehicle
Employment Period:
June 2025 to December 2025 (6 Months)
Duties and Responsibilities:
- Monitored inventory across 10 branches and resolved stock discrepancies.
- Prepared inventory reports to support purchasing and forecasting decisions.
- Coordinated with branches and suppliers to maintain inventory accuracy.
Technical Customer Support Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2023 to June 2024 (6 Months)
Duties and Responsibilities:
- Resolved web hosting, DNS, email, and billing issues.
- Documented recurring issues and verified account configurations.
- Maintained excellent customer satisfaction while handling complex technical cases.
Technical Support Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
August 2022 to September 2023 (13 Months)
Duties and Responsibilities:
- Supported payroll, tax, and accounting software users.
- Reviewed payroll information and investigated discrepancies.
- Documented resolutions and guided customers through technical troubleshooting.
Education History
Field of Study:
Education/Teaching/Training
Major:
English Proficiency
Graduation Date:
April 4, 2018
Located In:
Philippines
License and Certification: :
Professional Regulation Commission (PRC) Licensed Teacher
Skills
ADVANCED ★★★
-
DNS, Technical Support, Technical Installations, Salesforce CRM, Inventory Management, Data Entry, Data Analysis,
INTERMEDIATE ★★
-
Website BuilderQuickBooksCustomer Service
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: N/A
- Processor: AMD RYZEN 5
- Operating System: Windows 11
All-inclusive Rate: USD $7.54/hr
April
Candidate ID: 790169
ADVANCED
-
Email Support, Vendor Management, Chat Support, Client Relations...
INTERMEDIATE
-
Data Analysis...
Median Rate
$7.54
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 7.54 per hour or $USD 653.58 per month
Full Time: $USD 7.54 per hour or $USD 1307.15 per month
Remote Staff Recruiter Comments
Candidate is a proactive and detail-oriented operations professional with solid experience spanning lodging management, order fulfillment, e-commerce logistics, and customer service. She has demonstrated expertise in managing specialized crew lodging services for United States construction operations, as well as coordinating inventory, order processing, and carrier shipping for order fulfillment startups. Exhibiting strong adaptability, client-facing communication skills, and operational focus, she excels in cross-functional coordination, vendor relations, and digital customer support.
1. Work Experience + Professional Licenses / Educational Background-
Possesses over 2 years of combined professional experience in lodging coordination, e-commerce logistics, vendor management, and customer service.
-
Spent 11 months as a Lodging Management Specialist for a United States-based hospitality startup, overseeing accommodation logistics and crew housing services for major construction projects in California.
-
Previously worked with an order fulfillment and logistics startup, managing inventory oversight, vendor coordination, and order processing for premium sports equipment.
-
Gained foundational experience in customer technical support and email/chat communications within the business process outsourcing (BPO) and customer service sectors.
-
Industry Experience: Hospitality & Lodging Services, E-Commerce Logistics & Order Fulfillment, Construction Support Services, and BPO / Customer Service.
-
End-to-End Lodging & Inventory Coordination: Successfully managed lodging logistics for multiple construction teams across major project sites, ensuring high compliance with corporate travel and housing requirements.
-
Vendor & Carrier Operations Management: Directly liaised with major international sports brands for inventory alignment while managing shipping operations and carrier integrations with FedEx, UPS, and USPS.
-
Multichannel Customer Care: Streamlined customer inquiry workflows across email, SMS, and telephone channels to manage order tracking, resolve shipping delays, and maintain high satisfaction levels.
-
Functional Skills: Lodging & Housing Coordination, Order Fulfillment & Inventory Management, Vendor Relations, Carrier Logistics (FedEx, UPS, USPS), Customer Service (Email, SMS, Voice), and Incident Resolution.
-
Software & Tool Proficiency:
-
Communication & Support Systems: Multichannel Helpdesk Tools, Email Management Systems, SMS Dispatch Portals.
-
Logistics & Carrier Tools: FedEx Shipping Portal, UPS CampusShip, USPS Tracking & Dispatch Systems.
-
Hardware Setup: Dedicated home office setup featuring an Asus TUF laptop (Intel i5 11th Gen processor, 8GB RAM), high-speed internet, and an off-site backup power and internet location.
-
-
Availability: Available to start full-time immediately with no existing client commitments or notice period required.
-
Schedule Preference: Flexible to work day-shift or mid-shift hours (open to Australian AEST or international client schedules), with a preference for lodging management, logistics, or email-based operational roles.
Employment History
Account Manager My Crew Rooms
Industry:
Transportation / Logistics
Employment Period:
July 2025 to June 2026 (10 Months)
Duties and Responsibilities:
Order Fulfillment AND Logistics Support Specialist
Industry:
Consumer Products / FMCG
Employment Period:
August 2023 to April 2025 (19 Months)
Duties and Responsibilities:
Travel Support Advisor
Industry:
Transportation / Logistics
Employment Period:
August 2020 to January 2023 (28 Months)
Duties and Responsibilities:
Technical Support
Industry:
Telecommunication
Employment Period:
August 2017 to April 2020 (32 Months)
Duties and Responsibilities:
Education History
Field of Study:
Major:
Accounting Technology Coursework
Graduation Date:
January 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Email Support, Vendor Management, Chat Support, Client Relations,
INTERMEDIATE ★★
-
Data Analysis
Work at Home Capabilities:
- Internet Bandwidth: N/A
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: DSL
- Hardware Type: Laptop
- Brand Name: N/A
- Processor: N/A
- Operating System: Windows 11
All-inclusive Rate: USD $8.49/hr
Mary
Candidate ID: 787869
ADVANCED
-
Scheduling, Calendar Management, Invoicing, Contract management...
INTERMEDIATE
-
Compliance, Ad Posting, Resume Screening...
Median Rate
$8.49
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.49 per hour or $USD 735.83 per month
Full Time: $USD 8.49 per hour or $USD 1471.65 per month
Remote Staff Recruiter Comments
Kath is an experienced Talent Acquisition and Recruitment Operations professional with 5 years of experience supporting APAC, EMEA, and US hiring teams. She has consistently demonstrated strong capabilities in end-to-end interview coordination, onboarding operations, and stakeholder management across high-volume corporate environments. Her background in supervising recruitment coordination teams and optimizing administrative workflows makes her a highly capable professional for complex talent acquisition and human resources operations.
Work Experience & Educational Background-
Mary Kathleen possesses 5 years of relevant work experience in recruitment operations, coordination, and administration.
-
She has developed her expertise by working within high-volume corporate environments across the enterprise recruitment outsourcing, workforce solutions, and healthcare support industries.
-
She holds a Bachelor of Science in Psychology from San Beda College Alabang, obtained in 2018.
-
Her previous responsibilities and areas of expertise include:
-
Coordinating interview scheduling and recruitment operations across multiple active, high-touch requisitions.
-
Managing onboarding documentation, due diligence processing, and pre-employment checks.
-
Generating offers and contracts for executive requisitions while ensuring compliance with local requirements.
-
Coordinating patient communication and administrative workflows in a fast-paced healthcare support setting.
-
-
She successfully supervised a team of 11 recruitment coordinators, resulting in improved workflow coordination, better SLA adherence, and increased onboarding consistency.
-
She improved coordination workflows and onboarding efficiency by organizing documentation tracking systems, which successfully reduced onboarding follow-up delays and processing backlogs.
-
She actively managed recruitment escalations and stakeholder concerns while maintaining smooth hiring operations across multiple enterprise accounts.
-
She trained new coordinators on recruitment processes, scheduling standards, Applicant Tracking System (ATS) usage, and operational workflows.
-
She supported process improvement initiatives that effectively increased operational efficiency, data accuracy, and the overall candidate experience.
-
She has advanced proficiency in utilizing industry-standard Applicant Tracking Systems (ATS) and HR platforms, specifically Workday, Taleo, iCIMS, and ServiceNow.
-
She is highly skilled in utilizing productivity and coordination tools, including Microsoft 365 (Outlook, Excel, Word, Teams), Google Workspace, Zoom, and Slack.
-
She efficiently manages workflow and coordination using GoodTime, shared calendars, and documentation management systems.
-
She actively leverages AI and productivity tools to enhance her administrative output, maintaining proficiency in ChatGPT, Gemini, Grammarly AI, and Microsoft Copilot.
-
Her core functional skills encompass executive calendar support, talent operations, compliance processing, team training, and reporting.
Employment History
Talent Acquisition Senior Coordinator
Industry:
Insurance
Employment Period:
May 2024 to July 2026 (26 Months)
Duties and Responsibilities:
- Coordinate interview scheduling (in-person and virtual format) across the region.
- Work with candidates at offer stage to collate, check and validate all personal details and documentation required for completion of due diligence, contract preparation and work pass application.
- Collaborate with HR and third-party partner to ensure hiring process is completed in an efficient and effective manner.
- Provide support in early careers screening and shortlisting activities.
- Maintain a positive and engaging candidate and hiring manager experience.
- Produce the regular internal careers newsletter and support with job posting administration.
- Provides support on reporting and performance metrics.
- Support processing of recruitment invoices including set-up of supplier Purchase Orders and processing placement fee invoices
- Make continuous improvement for recruiting administration/onboarding processes.
Onboarding Specialist
Industry:
Human Resources Management / Consulting
Employment Period:
September 2023 to December 2023 (3 Months)
Duties and Responsibilities:
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Worked closely with new hire applicants, addressing questions and handling various concerns during onboarding processes.
- Compile employee files, and collecting required digital or physical information to meet requirements.
Lead Specialist - Recruitment Administration
Industry:
Human Resources Management / Consulting
Employment Period:
February 2022 to September 2023 (18 Months)
Duties and Responsibilities:
- Managed account specific administration activities for the following scope of services: CV capturing, requisition management, interview scheduling, helpdesk support, candidate checklist management, candidate care, onboarding, invoice admin, updating applicant tracking system, identity & address verification, and pre-employment screening.
- Managing various adhoc administration activities to support the effective running of the recruitment process e.g updating Operations Manual or other process documentation.
- Completing reports and trackers accurately up-to-date.
- Building and maintaining strong working relationships between all parties including recruiters, hiring managers, vendors and other account stakeholders.
- Ensuring stakeholders and colleagues are continually appraised and updated on the relevant processes, including changes providing first line support for managing and resolving escalations.
- Reviewing processes to identify areas of improvement.
- Overseeing work allocation and reviewing accuracy of output to other Senior Recruitment Coordinators.
Recruitment Coordinator
Industry:
Human Resources Management / Consulting
Employment Period:
March 2021 to February 2022 (10 Months)
Duties and Responsibilities:
- Managed interview scheduling for EMEA, US and APAC region through manual and automated platforms.
- Skilled in resolving helpdesk queries through call, chat and email.
- Experienced in job posting through internal and external job boards
- Trained junior colleagues and new hires with various processes when necessary.
- Assisted Lead Specialist with Compliance Audit for the team.
- Prepared minutes of the meeting report for the team.
- Managed ID-Verification for EMEA region.
Care Coordinator
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
July 2019 to July 2020 (12 Months)
Duties and Responsibilities:
- Partner with the recruiting team by proactively sourcing and pre-qualifying candidates based on a specific client need.
- Generate candidate's interest through email blast, job posting, cold calling to ensure pipelines are actively supporting the client's needs and business growth.
- Coordinating with candidates to schedule their interviews.
- Pre-screening candidates for basic qualification
- Handling end-to-end recruitment process.
Education History
Field of Study:
Psychology
Major:
AB
Graduation Date:
December 17, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Scheduling, Calendar Management, Invoicing, Contract management, Email management, Administrative Support, Training,
INTERMEDIATE ★★
-
ComplianceAd PostingResume Screening
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/
- Internet Type: Broadband
- Hardware Type: Laptop
- Brand Name: Huawei
- Processor: AMD Ryzen 5
- Operating System: Windows 11
All-inclusive Rate: USD $17.98/hr
Noralyn
Candidate ID: 783964
ADVANCED
-
Microsoft Applications, MS Teams, TeamViewer, Windows Azure...
INTERMEDIATE
-
Leadership, Administrative Support, Microsoft Technical Support, LDAP...
Median Rate
$17.98
$20.39
if $1 = PHP52
$25.38
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 17.98 per hour or $USD 3116.66 per month
Remote Staff Recruiter Comments
Noralyn is an accomplished, highly structured, and resilient IT leadership professional with over 11 years of extensive experience in IT service desk operations, infrastructure administrative support, and cross-functional team management. She has a proven track record of establishing service desk frameworks, documentation, and KPI metrics from the ground up while scaling operations from a small team to a multi-tiered department. Demonstrating strong emotional intelligence, technical adaptability, and administrative proficiency, she excels in handling complex user escalations, managing multi-lingual service teams, and supporting enterprise Microsoft environments.
1. Work Experience + Professional Licenses / Educational Background-
Over 11 years of progressive experience in IT service desk operations, IT team leadership, and administrative systems management.
-
Served as an IT Team Leader in the IT services sector, directly managing a 21-member team consisting of English, German, and French-speaking service desk specialists.
-
Played an instrumental role in building IT service desk processes, documentation, and performance SLAs from scratch, driving team scaling from 10 to 64 employees across her tenure.
-
Industry Experience: Information Technology & Managed Services, Global Technical Support, and Enterprise Administrative Services.
-
Service Desk Architecture & Operational Scaling: Successfully developed and implemented foundational service desk processes, ticketing distributions, and operational KPIs that enabled a 500%+ growth in department headcount.
-
User Escalation & SLA Management: Spearheaded the resolution of high-priority user escalations and managed service desk SLAs, consistently securing high positive feedback and user satisfaction.
-
Enterprise Administrative Support: Executed advanced Microsoft Exchange administrative workflows, including account provisioning, user mailbox creation, distribution lists, and shared mailbox configurations.
-
Functional Skills: IT Service Desk Management, Leadership & Team Oversight, Process & KPI Development, SLA Management, Escalation Handling, Microsoft Exchange Administration, and User Access Provisioning.
-
Software & Tool Proficiency:
-
Systems & Cloud Administration: Microsoft 365, Microsoft Exchange (Mailboxes, Shared Mailboxes, Distribution Lists), Active Directory / User Access Management.
-
Productivity & Tracking Tools: Time Doctor, Ticketing Systems.
-
Hardware Setup: Dedicated WFH setup featuring a primary Huawei MateBook D16 laptop (Intel i5, 16GB RAM, 512GB SSD), secondary backup laptop, and backup power supply solutions.
-
-
Availability: Available immediately with no contract commitments.
-
Schedule Preference: Fully amenable to a mid-shift schedule (4:00 PM to 12:00 AM Philippine Time / UK business hours).
-
Employment Type: Open to roles under an independent contractor setup.
Employment History
Service Desk Team Lead
Industry:
Employment Period:
January 1970 to May 2026 (676 Months)
Duties and Responsibilities:
IT Helpdesk Support
Industry:
Employment Period:
January 1970 to Present
Duties and Responsibilities:
IT Helpdesk Support
Industry:
Employment Period:
January 1970 to Present
Duties and Responsibilities:
MIS Analyst
Industry:
Employment Period:
January 1970 to Present
Duties and Responsibilities:
Education History
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Directory and User Management
Graduation Date:
January 1, 1970
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Microsoft Applications, MS Teams, TeamViewer, Windows Azure, Microsoft Active Directory, Microsoft SharePoint, Microsoft Exchange Server, Citrix Environment, Microsoft Outlook, Network Printers, Mobile Phone Troubleshooting, Shared resource,
INTERMEDIATE ★★
-
LeadershipAdministrative SupportMicrosoft Technical SupportLDAP
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Broadband
- Hardware Type: Laptop
- Brand Name: Huawei ProMate D16
- Processor: N/A
- Operating System: Windows 11
All-inclusive Rate: USD $9.44/hr
CHLARENCE
Candidate ID: 762299
ADVANCED
-
Atlassian JIRA, Canva, Trello, Asana...
INTERMEDIATE
-
Adobe Photoshop...
Median Rate
$9.44
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.44 per hour or $USD 818.08 per month
Full Time: $USD 9.44 per hour or $USD 1636.15 per month
Remote Staff Recruiter Comments
Chlarence is a detail-oriented Virtual Assistant and Project Management professional with over 7 years of experience supporting administrative operations, project coordination, customer service, and remote team collaboration. His background reflects strong exposure to fast-paced remote work environments where he managed executive support tasks, project tracking, documentation, reporting, and customer communications. He has worked across the technology/SaaS, financial technology, and telecommunications support industries, giving him a well-rounded foundation in operations, client support, and process coordination.
Work Experience + Education + Certifications and Trainings
- Has 7+ years of relevant experience in virtual assistance, project coordination, executive administrative support, customer service, dispute analysis, and remote operations.
- Worked in the technology/SaaS industry as a Project Manager / Virtual Assistant, handling:
- Executive calendar management
- Email and inbox management
- Meeting and travel coordination across multiple time zones
- Jira ticket creation and tracking
- Project documentation and reporting
- QA support and process improvement
- Remote team coordination across 3 countries
- Worked in the financial technology / digital payments industry as a Security & Account Specialist / Dispute Analyst, handling:
- Account-related concerns
- Dispute investigation and claims processing
- Fraud-related transaction review
- Customer communication via phone and email
- Compliance-based documentation
- Worked in the telecommunications / BPO customer support industry as a Customer Support & Sales Specialist, handling:
- Technical and billing support
- Customer issue resolution
- Sales support
- CRM documentation
- Quality and customer satisfaction targets
- Completed a Bachelor of Science in Computer Science.
- Certifications and trainings include:
- Google Workspace Certification, 2023
- Project Management Fundamentals, 2022
- Customer Service Excellence, 2021
Career Highlights / Relevant Projects
- Managed 100+ emails daily and maintained a 98% response rate within 24 hours, showing strong inbox management, prioritization, and follow-through.
- Created and tracked 500+ project tickets using Jira, maintained accurate documentation, and helped ensure 95% on-time delivery of tasks.
- Prepared reports, spreadsheets, and project trackers using Excel and Google Sheets, contributing to a 30% improvement in team efficiency.
- Maintained an internal knowledge base using Confluence, helping reduce onboarding time for new team members by 40%.
- Supported QA testing and workflow improvement initiatives, contributing to a 25% reduction in processing errors.
- Resolved 50+ complex account-related concerns daily in the financial technology industry with 99.5% accuracy.
- Investigated disputes and processed claims involving $500K+ in fraudulent transactions.
- Achieved 120% of sales targets and maintained 95% quality scores in a telecommunications customer support role.
- Recognized as a Top Performer for 6 consecutive quarters based on customer satisfaction and resolution rates.
Skill Proficiency + Tech / Software Proficiency
- Strongest relevant skills:
- Executive administrative support
- Project coordination
- Email and calendar management
- Data entry and record keeping
- Report and spreadsheet preparation
- Documentation and file organization
- Customer communication
- Remote team coordination
- Quality assurance support
- Process improvement
- Time management
- Project management and documentation tools:
- Asana
- Jira
- Trello
- Monday.com
- Confluence
- Office and reporting tools:
- Google Workspace: Docs, Sheets, Drive, Gmail, Calendar
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- Excel Pivot Tables
- Google Sheets
- Data visualization and report generation
- Communication and collaboration tools:
- Slack
- Microsoft Teams
- Zoom
- Google Meet
- Skype
- CRM and customer support tools:
- Salesforce
- Freshdesk
- Zendesk
- HubSpot
- Productivity tools:
- Airtable
- Notion
- Calendly
- Canva
- Zapier
Employment History
Project Manager / Virtual Assistant
Industry:
Computer / Information Technology (Software)
Employment Period:
June 2021 to December 2025 (54 Months)
Duties and Responsibilities:
- Provided executive-level administrative support to senior leadership, managing calendars, scheduling meetings, and coordinating travel arrangements across multiple time zones
- Managed high-volume inbox communications (100+ emails daily), prioritized tasks, and ensured timely follow-ups with 98% response rate within 24 hours
- Created and tracked 500+ project tickets using Jira, maintaining accurate documentation and ensuring 95% on-time delivery of tasks
- Prepared comprehensive reports, spreadsheets, and project trackers using Excel and Google Sheets, improving team efficiency by 30%
- Maintained internal knowledge base using Confluence, reducing onboarding time for new team members by 40%
- Supported QA testing processes and workflow improvements, contributing to 25% reduction in processing errors
- Coordinated remote team activities across 3 countries, facilitating seamless collaboration through Slack and Microsoft Teams
Security & Account Specialist / Dispute Analyst
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2019 to June 2021 (18 Months)
Duties and Responsibilities:
- Resolved 50+ complex account-related concerns daily with 99.5% accuracy and full compliance with financial regulations
- Investigated disputes and processed claims, recovering $500K+ in fraudulent transactions
- Communicated professionally with customers via phone and email, maintaining 4.8/5.0 customer satisfaction rating
- Maintained detailed documentation of all customer interactions, ensuring audit-ready records
Customer Support & Sales Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2017 to March 2019 (15 Months)
Duties and Responsibilities:
- Provided technical and billing support to 80+ customers daily via phone and email
- Consistently exceeded performance metrics, achieving 120% of sales targets and 95% quality scores
- Maintained accurate documentation of customer interactions in Salesforce CRM
- Recognized as Top Performer for 6 consecutive quarters based on customer satisfaction and resolution rates
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Science
Graduation Date:
January 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Computer Science
Graduation Date:
January 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Atlassian JIRA, Canva, Trello, Asana, Google Apps, Marketing automation,
INTERMEDIATE ★★
-
Adobe Photoshop
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type:
- Brand Name: N/A
- Processor: N/A
- Operating System: N/A
All-inclusive Rate: USD $9.44/hr
CHLARENCE
Candidate ID: 762299
ADVANCED
-
Atlassian JIRA, Canva, Trello, Asana...
INTERMEDIATE
-
Adobe Photoshop...
Median Rate
$9.44
$10.40
if $1 = PHP52
$12.40
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 9.44 per hour or $USD 818.08 per month
Full Time: $USD 9.44 per hour or $USD 1636.15 per month
Remote Staff Recruiter Comments
Chlarence is a detail-oriented Virtual Assistant and Project Management professional with over 7 years of experience supporting administrative operations, project coordination, customer service, and remote team collaboration. His background reflects strong exposure to fast-paced remote work environments where he managed executive support tasks, project tracking, documentation, reporting, and customer communications. He has worked across the technology/SaaS, financial technology, and telecommunications support industries, giving him a well-rounded foundation in operations, client support, and process coordination.
Work Experience + Education + Certifications and Trainings
- Has 7+ years of relevant experience in virtual assistance, project coordination, executive administrative support, customer service, dispute analysis, and remote operations.
- Worked in the technology/SaaS industry as a Project Manager / Virtual Assistant, handling:
- Executive calendar management
- Email and inbox management
- Meeting and travel coordination across multiple time zones
- Jira ticket creation and tracking
- Project documentation and reporting
- QA support and process improvement
- Remote team coordination across 3 countries
- Worked in the financial technology / digital payments industry as a Security & Account Specialist / Dispute Analyst, handling:
- Account-related concerns
- Dispute investigation and claims processing
- Fraud-related transaction review
- Customer communication via phone and email
- Compliance-based documentation
- Worked in the telecommunications / BPO customer support industry as a Customer Support & Sales Specialist, handling:
- Technical and billing support
- Customer issue resolution
- Sales support
- CRM documentation
- Quality and customer satisfaction targets
- Completed a Bachelor of Science in Computer Science.
- Certifications and trainings include:
- Google Workspace Certification, 2023
- Project Management Fundamentals, 2022
- Customer Service Excellence, 2021
Career Highlights / Relevant Projects
- Managed 100+ emails daily and maintained a 98% response rate within 24 hours, showing strong inbox management, prioritization, and follow-through.
- Created and tracked 500+ project tickets using Jira, maintained accurate documentation, and helped ensure 95% on-time delivery of tasks.
- Prepared reports, spreadsheets, and project trackers using Excel and Google Sheets, contributing to a 30% improvement in team efficiency.
- Maintained an internal knowledge base using Confluence, helping reduce onboarding time for new team members by 40%.
- Supported QA testing and workflow improvement initiatives, contributing to a 25% reduction in processing errors.
- Resolved 50+ complex account-related concerns daily in the financial technology industry with 99.5% accuracy.
- Investigated disputes and processed claims involving $500K+ in fraudulent transactions.
- Achieved 120% of sales targets and maintained 95% quality scores in a telecommunications customer support role.
- Recognized as a Top Performer for 6 consecutive quarters based on customer satisfaction and resolution rates.
Skill Proficiency + Tech / Software Proficiency
- Strongest relevant skills:
- Executive administrative support
- Project coordination
- Email and calendar management
- Data entry and record keeping
- Report and spreadsheet preparation
- Documentation and file organization
- Customer communication
- Remote team coordination
- Quality assurance support
- Process improvement
- Time management
- Project management and documentation tools:
- Asana
- Jira
- Trello
- Monday.com
- Confluence
- Office and reporting tools:
- Google Workspace: Docs, Sheets, Drive, Gmail, Calendar
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- Excel Pivot Tables
- Google Sheets
- Data visualization and report generation
- Communication and collaboration tools:
- Slack
- Microsoft Teams
- Zoom
- Google Meet
- Skype
- CRM and customer support tools:
- Salesforce
- Freshdesk
- Zendesk
- HubSpot
- Productivity tools:
- Airtable
- Notion
- Calendly
- Canva
- Zapier
Employment History
Project Manager / Virtual Assistant
Industry:
Computer / Information Technology (Software)
Employment Period:
June 2021 to December 2025 (54 Months)
Duties and Responsibilities:
- Provided executive-level administrative support to senior leadership, managing calendars, scheduling meetings, and coordinating travel arrangements across multiple time zones
- Managed high-volume inbox communications (100+ emails daily), prioritized tasks, and ensured timely follow-ups with 98% response rate within 24 hours
- Created and tracked 500+ project tickets using Jira, maintaining accurate documentation and ensuring 95% on-time delivery of tasks
- Prepared comprehensive reports, spreadsheets, and project trackers using Excel and Google Sheets, improving team efficiency by 30%
- Maintained internal knowledge base using Confluence, reducing onboarding time for new team members by 40%
- Supported QA testing processes and workflow improvements, contributing to 25% reduction in processing errors
- Coordinated remote team activities across 3 countries, facilitating seamless collaboration through Slack and Microsoft Teams
Security & Account Specialist / Dispute Analyst
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2019 to June 2021 (18 Months)
Duties and Responsibilities:
- Resolved 50+ complex account-related concerns daily with 99.5% accuracy and full compliance with financial regulations
- Investigated disputes and processed claims, recovering $500K+ in fraudulent transactions
- Communicated professionally with customers via phone and email, maintaining 4.8/5.0 customer satisfaction rating
- Maintained detailed documentation of all customer interactions, ensuring audit-ready records
Customer Support & Sales Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2017 to March 2019 (15 Months)
Duties and Responsibilities:
- Provided technical and billing support to 80+ customers daily via phone and email
- Consistently exceeded performance metrics, achieving 120% of sales targets and 95% quality scores
- Maintained accurate documentation of customer interactions in Salesforce CRM
- Recognized as Top Performer for 6 consecutive quarters based on customer satisfaction and resolution rates
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer Science
Graduation Date:
January 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Major:
Computer Science
Graduation Date:
January 1, 2016
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Atlassian JIRA, Canva, Trello, Asana, Google Apps, Marketing automation,
INTERMEDIATE ★★
-
Adobe Photoshop
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Private Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type:
- Brand Name: N/A
- Processor: N/A
- Operating System: N/A
All-inclusive Rate: USD $8.49/hr
Mica
Candidate ID: 655063
ADVANCED
-
Accounting Reconciliation, General Accounting, Google Spreadsheet...
INTERMEDIATE
-
Accounting, Cost Accounting...
Median Rate
$8.49
$9.29
if $1 = PHP52
$10.96
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.49 per hour or $USD 735.83 per month
Remote Staff Recruiter Comments
Strong background in end-to-end bookkeeping, including:
- Accounts Receivable (AR) – invoice generation, aging reports
- Accounts Payable (AP) – bills processing via platforms like bills.com
- Monthly and weekly bank reconciliations
- Business Activity Statements (BAS) and sales tax reporting
- Preparation and analysis of Profit and Loss Statements
- Payroll management
Technical Tools and Software
- Proficient in QuickBooks (Desktop & Online) – rated 8/10 in proficiency.
- Regular user of Excel/Spreadsheets for financial reporting – comfortable creating basic reports with annotations.
- Experienced in using CRM tools (e.g., ServiceTitan) and adapting to new systems.
- Familiar with Hubstaff and Time Doctor for productivity tracking.
- Construction supplies (as in-house bookkeeper in a corporate setting)
- HVAC services and service-based businesses through U.S. and Australian accounting firms
- Exposure to food export industry, specifically relevant to the current client setup
Employment History
Junior Bookkeeper at Freelance Accounting
Industry:
Accounting / Audit / Tax
Employment Period:
February 2023 to May 2024 (15 Months)
Duties and Responsibilities:
- Prepared Tax Return computation both individual and company.
- Lodged BAS and IAS Managed daily accounting tasks, bookkeeping, invoicing and payroll.
- Reconcile balances from CRM and QuickBooks.
- Follow up outstanding invoices Match and record payments
- Account and Bank Reconciliation.
Bookkeeper
Industry:
Construction / Building / Engineering
Employment Period:
February 2020 to May 2024 (51 Months)
Duties and Responsibilities:
- Managed the company finances with Quickbooks
- Maintain various bank account records and prepared Bank Reconciliation
- Maintain and update accounting records by performing duties such as recording, posting transactions in journals, and the general ledger for accounts payable, accounts receivable and payroll
- Prepare and issue invoices, and follow up on late accounts in a discreet and professional manner
- Prepare and submit Monthly Financial Statements; Cash Flow Statement, Balance Sheet & Statement of Profit and Loss
- Prepare and process monthly, quarterly and annual tax reports
- Provide clerical and administrative support to company as requested
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Accounting
Graduation Date:
March 29, 2019
Located In:
Philippines
License and Certification: :
N/A
Field of Study:
Business Studies/Administration/Management
Major:
Business Administration
Graduation Date:
March 29, 2026
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Accounting Reconciliation, General Accounting, Google Spreadsheet,
INTERMEDIATE ★★
-
AccountingCost Accounting
Work at Home Capabilities:
- Internet Bandwidth: Greater than 100mbps
- Working Environment: Shared Room
- Speed Test Result: N/A
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: N/A
- Processor: Intel
- Operating System: Windows 10
All-inclusive Rate: USD $7.54/hr
Liezel
Candidate ID: 653581
ADVANCED
-
Administrative Skills...
INTERMEDIATE
-
Administrative Support, Bookkeeping, Negotiation, Invoicing...
Median Rate
$7.54
$8.18
if $1 = PHP52
$9.51
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Full Time: $USD 7.54 per hour or $USD 1307.15 per month
Remote Staff Recruiter Comments
- Liezel has accumulated approximately 8 years of administrative and financial support experience, primarily within office-based and local Philippine companies, with a brief stint in remote international work.
- Her experience spans both administrative operations and basic accounting/bookkeeping functions
- She is available to start immediately.
Administrative Support
- Handled logistics-related responsibilities for a telecommunications company, including deployment of technician vehicles, fuel monitoring, inventory of tools and materials, and operations support.
- Oversaw monthly branch budget preparation, including data entry of expenses and submission of replenishment requests.
- Performed accounts receivable tasks for a U.S.-based client on a project basis, including checking bills, issuing invoices, and ensuring data accuracy before dispatch.
- In prior local roles, handled data entry, ledger updating, and daily cash reconciliation for loans and collections.
- Familiar with basic auditing practices, ensuring the correctness of entries and accounting documents.
- Communicated regularly with external suppliers (e.g., vehicle leasing, fuel companies) regarding billing concerns and rental contracts.
- Experience in customer support via email, with growing confidence in taking and making business calls.
- Comfortable with Microsoft Excel (rated 9/10) – has used advanced formulas and generated reports.
- Used SAP in a logistics setting.
- Basic familiarity with Google Workspace tools.
Employment History
ADMINISTRATIVE STAFF
Industry:
Computer / Information Technology (Software)
Employment Period:
February 2020 to July 2024 (53 Months)
Duties and Responsibilities:
- Handles Area Vehicle Modules composed of vehicles repairs, daily deployment and vehicle audit.
- Reviews and updates vehicles master list, drivers/technicians licenses data.
- Prepares monthly liquidations for vehicles monthly repair budget and petty cash replenishment for the areas various expenses.
- Monitors companies tools and fixed assets and prepares monthly inventories.
- Prepares weekly and monthly audit reports for smart postpaird and bizload application and cancellation.
- Process short staff stay and leasing permits. process annual business permits
- Prepares monthly fleet and fuel consumption of vehicles, process fleet application, cancellation and upgrading.
- Ensure high quality of office management.
- Maintain accurate data of employees and company's properties.
ACCOUNTS RECEIVABLE SPECIALIST
Industry:
Retail / Merchandise
Employment Period:
July 2023 to December 2023 (5 Months)
Duties and Responsibilities:
- Checking of Bols and preparing of invoices.
- Issuing and sending of invoices to the customers..
BOOKKEEPER
Industry:
Property / Real Estate
Employment Period:
March 2019 to January 2020 (10 Months)
Duties and Responsibilities:
- Update and post clients transactions to the individual ledgers.
- Review and check releases and sures that check issued coincides with the amount in the voucher and paid to the appropriate payee.
- Liquidates the petty cash disbursement before replenishments.
- Prepares monthly cash collections and cash disbursements.
- Receives payments from clients and issue official receipts in the absence of the cash collection officer.
- Reviews reports and make sure that cash collection coincides with the cash on hand or the cash that will be deposited on the next banking day.
BOOKKEEPER
Industry:
Banking / Financial Services
Employment Period:
July 2018 to February 2019 (7 Months)
Duties and Responsibilities:
- Records cash receipts vouchers to the cash receipts books and reviews report as to the accuracy of totals, make sure that the cash collection reported coincides with the actual cash deposited to the bank and that cash collected during the day are deposited directly to the bank or the next banking day.
- Record cash disbursements vouchers to the cash disbursements book and reviews the vouchers as to the accuracy of computations of loan amount approved less the charges and other loan deduction for release and supporting documents required are complied.
- Reviews check releases and make sure that check issued coincides with the amount in the voucher and paid the appropriate payee.
- Update members loan releases and payments to the individual ledgers.
- Maintain schedule of members savings.
- Safekeeping of undeposited collection of the day to the cash vault.
- Record cash collection reports to the cash collection books.
- Reviews reports and make sure that the cash collection coincides with the cash deposited and that cash collected during the day is deposited to the bank or the next banking day.
- Reviews loan disbursement vouchers as to the amount applied to be released coincides with the amount applied by the client, recommended by the loan officer and approved by the manager.
- Monitors and purchase monthly supplies for the office us
LOGISTICS CHECKER
Industry:
Advertising / Marketing / Promotion / PR
Employment Period:
July 2017 to July 2018 (12 Months)
Duties and Responsibilities:
- Receives and checks importation products.
- Monitors stocks availability
- Checks and reviews the in and out of products for out of towns, concessions and for the van deliveries.
- Prepares and endorse stock order to the branch comptroller.
- Do the van stock inventory during 15th and 30th of the month.
- Issuing and sending of invoices to the customers..
Education History
Field of Study:
Business Studies/Administration/Management
Major:
FINANCIAL MANAGEMENT
Graduation Date:
March 25, 2017
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Administrative Skills
INTERMEDIATE ★★
-
Administrative SupportBookkeepingNegotiationInvoicingInventory Management
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17531020816
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: DESKTOP-US3EO5D Aspire A515-56G
- Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
- Operating System: Windows 11
All-inclusive Rate: USD $8.96/hr
Ning
Candidate ID: 651941
ADVANCED
-
Lead Generation, Outbound Appointment Setting, Microsoft Office, Google Apps...
INTERMEDIATE
-
Video Editing, CRM, Adobe Premiere Pro, Canva...
Median Rate
$8.96
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.49 per hour or $USD 735.83 per month
Full Time: $USD 8.96 per hour or $USD 1553.90 per month
Remote Staff Recruiter Comments
Ning is a skilled virtual assistant with over a year of experience in lead generation, administrative support, and strategic outreach. He demonstrates a clear understanding of prospecting workflows and a structured approach to relationship building. His strong communication skills, adaptability, and interest in niche industries make him a promising candidate for roles involving outreach and business development.
1. Career Highlights and Achievements:-
Over a year of hands-on experience in lead generation and outreach, including CRM use (Apollo AI) to mine and qualify leads based on engagement and relevance.
-
Managed and organized lead databases using Google Sheets, including key contact details and communication history for transparency and collaboration with clients.
-
Demonstrated initiative by crafting outreach emails using ChatGPT, refining the output to maintain professionalism and a human tone.
-
Experienced in preparing meeting briefs, scheduling calls via Calendly, and handling follow-ups to convert interested leads into viable partnerships.
-
Showed strong adaptability and a proactive learning mindset toward new industries—particularly open to gaining knowledge in wellness, spirituality, and human design.
-
Apollo AI – Used for scraping leads, evaluating quality, and managing outreach flow.
-
Calendly – Familiar with scheduling and coordinating meetings between clients and leads.
-
Google Sheets – Primary tool for lead tracking and database management.
-
ChatGPT – Utilized to craft and refine outreach messages with a personalized tone.
-
LinkedIn & Facebook – Used for lead sourcing and background verification of potential partners.
-
Notion – Basic usage as a note-taking tool, open to deeper adoption if needed.
Predictive Index Behavioral Profile: Captain
Strongest Behaviors:
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Ning is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.
Employment History
Lead Generation Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2023 to October 2024 (10 Months)
Duties and Responsibilities:
- Lead generation by doing research and using CRM software
- Cold emailing and cold calling
- Appointment setting
General Virtual Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2023 to September 2024 (10 Months)
Duties and Responsibilities:
- Admin work & document management Email, social media, and calendar management
- Facilitated insurance applications & claims
Executive Assistant
Industry:
Accounting / Audit / Tax
Employment Period:
January 2025 to March 2026 (14 Months)
Duties and Responsibilities:
- Appointment Setting
- Client Outreach
- Social Media Management
Education History
Field of Study:
High School
Major:
N/A
Graduation Date:
March 30, 2020
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Lead GenerationOutbound Appointment SettingMicrosoft OfficeGoogle Apps
INTERMEDIATE ★★
-
Video EditingCRMAdobe Premiere ProCanva
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17650625085
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: i5
- Operating System: Windows 11
All-inclusive Rate: USD $8.96/hr
Ning
Candidate ID: 651941
ADVANCED
-
Lead Generation, Outbound Appointment Setting, Microsoft Office, Google Apps...
INTERMEDIATE
-
Video Editing, CRM, Adobe Premiere Pro, Canva...
Median Rate
$8.96
$9.85
if $1 = PHP52
$11.68
if $1 = PHP40
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
Employment Preferences
(inclusive of service fee)
*Plus GST for Australian Businesses
Part Time: $USD 8.49 per hour or $USD 735.83 per month
Full Time: $USD 8.96 per hour or $USD 1553.90 per month
Remote Staff Recruiter Comments
Ning is a skilled virtual assistant with over a year of experience in lead generation, administrative support, and strategic outreach. He demonstrates a clear understanding of prospecting workflows and a structured approach to relationship building. His strong communication skills, adaptability, and interest in niche industries make him a promising candidate for roles involving outreach and business development.
1. Career Highlights and Achievements:-
Over a year of hands-on experience in lead generation and outreach, including CRM use (Apollo AI) to mine and qualify leads based on engagement and relevance.
-
Managed and organized lead databases using Google Sheets, including key contact details and communication history for transparency and collaboration with clients.
-
Demonstrated initiative by crafting outreach emails using ChatGPT, refining the output to maintain professionalism and a human tone.
-
Experienced in preparing meeting briefs, scheduling calls via Calendly, and handling follow-ups to convert interested leads into viable partnerships.
-
Showed strong adaptability and a proactive learning mindset toward new industries—particularly open to gaining knowledge in wellness, spirituality, and human design.
-
Apollo AI – Used for scraping leads, evaluating quality, and managing outreach flow.
-
Calendly – Familiar with scheduling and coordinating meetings between clients and leads.
-
Google Sheets – Primary tool for lead tracking and database management.
-
ChatGPT – Utilized to craft and refine outreach messages with a personalized tone.
-
LinkedIn & Facebook – Used for lead sourcing and background verification of potential partners.
-
Notion – Basic usage as a note-taking tool, open to deeper adoption if needed.
Predictive Index Behavioral Profile: Captain
Strongest Behaviors:
- Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
- Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Ning is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.
Employment History
Lead Generation Specialist
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
December 2023 to October 2024 (10 Months)
Duties and Responsibilities:
- Lead generation by doing research and using CRM software
- Cold emailing and cold calling
- Appointment setting
General Virtual Assistant
Industry:
Call Center / IT-Enabled Services / BPO
Employment Period:
November 2023 to September 2024 (10 Months)
Duties and Responsibilities:
- Admin work & document management Email, social media, and calendar management
- Facilitated insurance applications & claims
Executive Assistant
Industry:
Accounting / Audit / Tax
Employment Period:
January 2025 to March 2026 (14 Months)
Duties and Responsibilities:
- Appointment Setting
- Client Outreach
- Social Media Management
Education History
Field of Study:
High School
Major:
N/A
Graduation Date:
March 30, 2020
Located In:
Philippines
License and Certification: :
N/A
Skills
ADVANCED ★★★
-
Lead GenerationOutbound Appointment SettingMicrosoft OfficeGoogle Apps
INTERMEDIATE ★★
-
Video EditingCRMAdobe Premiere ProCanva
Work at Home Capabilities:
- Internet Bandwidth: Between 5mbps to 100mbps
- Working Environment: Private Room
- Speed Test Result: https://www.speedtest.net/result/17650625085
- Internet Type: Fiber
- Hardware Type: Laptop
- Brand Name: Asus
- Processor: i5
- Operating System: Windows 11
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.
8. Good hires are able to do more.

Great hires know how to manage their time, so they are able to finish their tasks and meet their deadlines. They also have time to help around and do more for the company as they have the initiative and require less training.
Bad Hires: They are the ones who always need help, not because they have so much to do but because they have a hard time accomplishing tasks despite having been trained for hours on end.
9. Good hires are trustworthy.

As they are a product of a reliable and efficient hiring process, great hires know the importance of confidentiality. They understand that data assets are important for a company’s success. Therefore, they try to abide by your confidentiality agreements.
Bad Hires: They don’t really care about your company, so they don’t mind getting you into trouble. When they leave, they can breach confidentiality agreements and cause you to spend so much for legal battles without a second thought.
At Remote Staff, we are committed to finding you the right talent for the job you are looking to hire. The only difference is that this commitment is evident in our new-and-improved hiring and recruitment process.
We have been offering effective recruitment services via proven methods for over 13 years, ensuring a strong and harmonious working relationship between employers and remote workers. In fact, we’ve had longtime clients working with the same Filipino remote worker for over 10 years.
Ready to Recruit and Build your
Ideal Remote Workforce?
Ready to Recruit and Build your Ideal Remote Workforce?
Serena has been working remotely and writing content for the better part of the last decade. To date, she's written for Pepper.ph and Mabuhay Magazine, among others, and has churned out more than a thousand articles on everything from The Basics of Stock Market Investing to How to Make Milk Tea-Flavored Taho at home.



















