Maximize Your ROI: Onboard
Remote Back-Office Administrators to Streamline Business Operations

• Coordinate interview scheduling (in-person and virtual format) across the region.
• Work with candidates at offer stage to collate, check and validate all personal details and documentation required for completion of due diligence, contract preparation and work pass application.
• Collaborate with HR and third-party partner to ensure hiring process is completed in an efficient and effective manner.
• Provide support in early careers screening and shortlisting activities.
• Maintain a positive and engaging candidate and hiring manager experience.
• Produce the regular internal careers newsletter and support with job posting administration.
• Provides support on reporting and performance metrics.
•  Support processing of recruitment invoices including set-up of supplier Purchase Orders and processing placement fee invoices
• Make continuous improvement for recruiting administration/onboarding processes.

• Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
• Worked closely with new hire applicants, addressing questions and handling various concerns during onboarding processes.
• Compile employee files, and collecting required digital or physical information to meet requirements.

• Managed account specific administration activities for the following scope of services: CV capturing, requisition management, interview scheduling, helpdesk support, candidate checklist management, candidate care, onboarding, invoice admin, updating applicant tracking system, identity & address verification, and pre-employment screening.
• Managing various adhoc administration activities to support the effective running of the recruitment process e.g updating Operations Manual or other process documentation.
• Completing reports and trackers accurately up-to-date.
• Building and maintaining strong working relationships between all parties including recruiters, hiring managers, vendors and other account stakeholders.
• Ensuring stakeholders and colleagues are continually appraised and updated on the relevant processes, including changes providing first line support for managing and resolving escalations.
• Reviewing processes to identify areas of improvement.
• Overseeing work allocation and reviewing accuracy of output to other Senior Recruitment Coordinators.

• Managed interview scheduling for EMEA, US and APAC region through manual and automated platforms.
• Skilled in resolving helpdesk queries through call, chat and email.
• Experienced in job posting through internal and external job boards
• Trained junior colleagues and new hires with various processes when necessary.
• Assisted Lead Specialist with Compliance Audit for the team.
• Prepared minutes of the meeting report for the team.
• Managed ID-Verification for EMEA region.

• Partner with the recruiting team by proactively sourcing and pre-qualifying candidates based on a specific client need.
• Generate candidate's interest through email blast, job posting, cold calling to ensure pipelines are actively supporting the client's needs and business growth.
• Coordinating with candidates to schedule their interviews.
• Pre-screening candidates for basic qualification
• Handling end-to-end recruitment process.

• Handles Area Vehicle Modules composed of vehicles repairs, daily deployment and vehicle audit.
• Reviews and updates vehicles master list, drivers/technicians licenses data.
• Prepares monthly liquidations for vehicles monthly repair budget and petty cash replenishment for the areas various expenses.
• Monitors companies tools and fixed assets and prepares monthly inventories.
• Prepares weekly and monthly audit reports for smart postpaird and bizload application and cancellation.
• Process short staff stay and leasing permits. process annual business permits
• Prepares monthly fleet and fuel consumption of vehicles, process fleet application, cancellation and upgrading.
• Ensure high quality of office management.
• Maintain accurate data of employees and company's properties.

• Checking of Bols and preparing of invoices.
• Issuing and sending of invoices to the customers..

• Update and post clients transactions to the individual ledgers.
• Review and check releases and sures that check issued coincides with the amount in the voucher and paid to the appropriate payee.
• Liquidates the petty cash disbursement before replenishments.
• Prepares monthly cash collections and cash disbursements.
• Receives payments from clients and issue official receipts in the absence of the cash collection officer.
• Reviews reports and make sure that cash collection coincides with the cash on hand or the cash that will be deposited on the next banking day.

• Records cash receipts vouchers to the cash receipts books and reviews report as to the accuracy of totals, make sure that the cash collection reported coincides with the actual cash deposited to the bank and that cash collected during the day are deposited directly to the bank or the next banking day.
• Record cash disbursements vouchers to the cash disbursements book and reviews the vouchers as to the accuracy of computations of loan amount approved less the charges and other loan deduction for release and supporting documents required are complied.
• Reviews check releases and make sure that check issued coincides with the amount in the voucher and paid the appropriate payee.
• Update members loan releases and payments to the individual ledgers.
• Maintain schedule of members savings.
• Safekeeping of undeposited collection of the day to the cash vault.
• Record cash collection reports to the cash collection books.
• Reviews reports and make sure that the cash collection coincides with the cash deposited and that cash collected during the day is deposited to the bank or the next banking day.
• Reviews loan disbursement vouchers as to the amount applied to be released coincides with the amount applied by the client, recommended by the loan officer and approved by the manager.
• Monitors and purchase monthly supplies for the office us

• Receives and checks importation products.
• Monitors stocks availability
• Checks and reviews the in and out of products for out of towns, concessions and for the van deliveries.
• Prepares and endorse stock order to the branch comptroller.
• Do the van stock inventory during 15th and 30th of the month.
• Issuing and sending of invoices to the customers..

• Collaborates with the team to face technical challenges and come up with creative solutions. 
• Assists with cost estimation and budget management. 
• Develops project plans, illustrations, and specifications. 
• Reviews and analyzes data to establish project viability and feasibility.
• Assists senior engineers with project planning and design.

• Organize and maintain electronic files for project documents, contracts, and client communications. 
• Coordinate and schedule meetings, site visits, and appointments with clients, contractors, and suppliers, ensuring seamless calendar management. 
• Uses Canva in creating marketing designs for advertisement.
• Assists in the preparation of bidding documents and contract documents according to the FIDIC, international, and local laws and regulations. 
• Prepare, review, and manage project documentation, including drawings, specifications, and reports. 
• Act as a liaison between the engineering team, clients, contractors, and other stakeholders.
• Coordinate project schedules, track progress, and facilitate communication. 
• Manage the distribution of documents to relevant parties, both internal and external, ensuring they receive the correct and most recent versions. 
• Develop and maintain strong relationships with existing clients while identifying and reaching out to potential new clients. 
• Create accurate and detailed technical drawings and plans using CAD software.
• Prepare layouts, schematics, and diagrams for construction projects.

• Assists in the planning and development of civil engineering projects, conducts site investigations, analyzes data, and prepares reports. 
• Create accurate and detailed technical drawings and plans using CAD software.
• Prepare layouts, schematics, and diagrams for construction projects. 
• Creates a detailed entry of receipts for liquidation. 
• Assists with cost estimates for the supplies, labor, and equipment needed for building projects.
• Going over the project requirements, performing quantity takeoffs, as well as taking the project's scope and the site's conditions into consideration.

• Wire-brusher Cleaning rust removal and steel preparation for painting finishes
• Admin Staff Monitor Man-hour activities for ship blocks, reporting for Accounting and Billing, Monitor employees’ attendance, Monitor and report Personal Protective Equipment issuance

Workforce Assistant Manager
March 31, 2022 to Present

• Lead a team of Mission Control (Real-Time/ RTA) analysts, ensuring their performance aligns with defined objectives.
• Serve as the primary Workforce Management (WFM) point of contact for all assigned projects and accounts.
• Coordinate and collaborate with Operations Teams and other departments to maintain a seamless production environment.
• Recommend procedural and operational changes to enhance communication and improve efficiency.
• Uphold confidentiality regarding organizational strategies, objectives, and practices.
• Participate in meetings and functions as required, contributing to team and organizational goals.
• Manage special projects and oversee multiple sites as needed.

Supervisor, Workforce Managment
September 1, 2020 to March 30, 2022

• Lead a team of Mission Control (Real-Time/RTA) analysts and schedulers, ensuring their performance meets defined objectives.
• Serve as the primary Workforce Management (WFM) point of contact for all assigned projects and accounts.
• Collaborate with Operations Teams and other departments to ensure seamless production environment functionality.
• Propose procedural and operational guideline enhancements to optimize communication and efficiency.
• Safeguard the confidentiality of organizational strategies, objectives, and practices.
• Actively participate in meetings, functions, and contribute to team and organizational initiatives.
• Support and mentor analysts, providing guidance to enhance their skills and responsibilities.
• Manage special projects and take on additional responsibilities as needed.

Scheduling Analyst, Workforce Management
May 26, 2019 to August 31, 2020

• Plan, create, and communicate schedules for a designated project, ensuring clarity and accuracy.
• Track headcount and conduct capacity planning for the assigned project.
• Forecast headcount, call capacity, and service level (SL) delivery on a regular basis to ensure operational targets are met.
• Identify opportunities to enhance staffing and scheduling efficiency, and provide actionable recommendations to management.
• Perform regular reporting and data management tasks related to scheduling and capacity planning.

Mission Control Analyst, Workforce Management
June 1, 2016 to May 25, 2019

• Conduct real-time monitoring and track schedule adherence on a 24/7 basis to ensure optimal operational performance.
• Maintain and update employee and team data within the Workforce Management (WFM) software.
• Support Operations Management by providing accurate and timely schedule or staffing information as required.
• Monitor half-hourly call volumes, Average Handle Time (AHT), and staffing requirements, promptly alerting Operations Management of any threshold violations.
• Track, monitor, and report agent schedule adherence and employee occurrences to maintain accountability and operational efficiency.

CSR, CMS Watcher, Elite & Premium
March 2012 to June 2016
 

• Served as Tier 1 Service Mentor, guiding new agents in improving their performance.
• Transferred to VIP accounts (Elite and Premium) due to proven expertise and customer handling skills.
• Provided mentorship to Premium account agents, ensuring adherence to service standards.
• Trained in Global Distribution Systems (Sabre and Amadeus) to enhance service delivery for VIP clients.
• Acted as Supervisor POC, assisting the team lead in maintaining key performance metrics such as AHT, CSAT, and QA scores, and sending EOD reports to leadership.

• Performed CMS monitoring for Elite and Premium accounts, ensuring operational efficiency.

• Monitored agents' AUX usage and productivity, addressing high AHT, validating outbound calls, and identifying unnecessary AUX usage.
• Generated and shared daily AHT reports, absenteeism and tardiness validations, and hourly center updates.
• Managed staffing requirements on a half-hourly interval basis to meet client expectations.

Managed email communications and assigned tasks to the team members, and maintained SOPs. Assisted with invoice creation and coordinated tasks with the accounting team

Conducted risk assessments and ensured compliance with industry standards and regulations. Monitored inventory accuracy and collaborated with teams for precise financial reporting. Prepared detailed reports for internal and regulatory purposes.

Streamlined payroll processes by accurately collecting and entering employee payroll data. Collaborated with the team to address payroll issues and ensure timely client invoicing.

Managed financial transactions and prepared quotes, invoices, and license agreements. Handled calendar management, scheduling, and client communications for multiple clients. Generated leads, assisted with client onboarding, and provided customer support to ensure high satisfaction levels.

Handle accounts payable and receivable tasks, including data entry of bills in Rent Manager software and coordinating with vendors for maintenance requests and payment clarifications. Organize, file, and sort essential documents while assisting with various administrative and accounting tasks as directed by the manager. Draft lease agreements and professional correspondence, ensuring accuracy and compliance with guidelines.

Organize and save all bills, invoices, and lease documents in designated folders. Monitor and respond to tenant and vendor emails professionally and promptly. Prepare and manage lease agreements, renewals, and tenant notices. Assist in completing government applications related to housing and leases. Maintain accurate records and support overall property management tasks. Coordinate schedules for lease renewals, inspections, and key deadlines.

Supported the loan processing division by managing the end-to-end loan administration process, ensuring documentation completeness and accuracy prior to submission. Coordinated with internal teams and stakeholders to facilitate efficient loan application processing, verification, and approval workflows. Performed bank reconciliations and general ledger reconciliations to ensure financial records were accurate and up to date. Perform monthly bank and card reconciliations to ensure accuracy. Prepared and reviewed balance sheet reconciliations, supporting month-end and year-end financial compliance requirements. Managed Accounts Payable and Accounts Receivable, including invoice processing, payment tracking, and monitoring outstanding balances. Processed payroll by reviewing employee timesheets, verifying hours worked, and ensuring accurate payroll preparation. Processed bank transactions for Self-Managed Superannuation Funds (SMSF) and assisted in the preparation of financial statements. Maintained organized financial records and ensured accuracy and compliance with internal accounting procedures. Managed and prioritized email communications, responding to client inquiries and coordinating requests with internal departments. Performed various administrative and operational support tasks to improve workflow efficiency. Assisted with social media marketing initiatives, including content posting and supporting online engagement strategies. Perform bank reconciliations and manual journal processing. Process payroll and superannuation in Xero and QuickBooks. Preparing Financials and XPM. Preparation of BAS/IAS. Lodgement of BAS, Super, and XPM.

Record and categorize financial transactions using Rent Manager. Perform monthly bank and credit card reconciliations to ensure accurate financial records. Maintain accounts payable, including reviewing invoices, tracking payments, and ensuring timely vendor disbursements. Record tenant payments, deposits, and rental income within the property management system. Monitor tenant balances and assist with collections follow-ups for overdue accounts. Prepare monthly owner financial reports and property statements. Track recurring expenses including insurance, taxes, and maintenance costs. Generate key financial reports including income statements, balance sheets, and cash flow reports. Maintain organized digital accounting records and documentation for audit readiness. Coordinate with property managers, tenants, and vendors regarding billing and payment inquiries.

Managing Lazada and Shopee Uploading products on Lazada and Shopee Optimizing Lazada and Shopee Coordinating campaigns and promos Sales Report Day-to-day management and implementation of product and store content List products and upload product content on the marketplace

Responds to clients and agents' inquiries, both phone calls and emails Managing FB Group and Facebook page Coordinating with agents and clients Organize and schedule appointments To assist in the unit meeting and other events Prepares reports and presentations Screen incoming resumes and application forms Assist with the sourcing, recruiting, screening of job applicants to fill existing job openings Assists with new hire onboarding (e.g. documents, orientation agendas). Maintaining and updating company records, monthly reports, system and routine filings.

Lead Generation Technical Support Ecommerce handling Data Entry Social media imagery creation

Managing Lazada and Shopee Uploading products on Lazada and Shopee Optimizing Lazada and Shopee Coordinating campaigns and promos Sales Report Day-to-day management and implementation of product and store content List products and upload product content on the marketplace

Responds to clients and agents' inquiries, both phone calls and emails Managing FB Group and Facebook page Coordinating with agents and clients Organize and schedule appointments To assist in the unit meeting and other events Prepares reports and presentations Screen incoming resumes and application forms Assist with the sourcing, recruiting, screening of job applicants to fill existing job openings Assists with new hire onboarding (e.g. documents, orientation agendas). Maintaining and updating company records, monthly reports, system and routine filings.

Lead Generation Technical Support Ecommerce handling Data Entry Social media imagery creation

Learning Operations Senior Analyst
January 2021 – February 2022

• Facilitated a variety of process-related courses, including new hire onboarding, upskilling, refresher, and cross-training for contact center operations.
• Coordinated, prepared, implemented, and documented training activities to ensure alignment with contact center processes.
• Developed comprehensive training materials, including curriculum design, assessments, and supporting documentation.
• Collaborated closely with process owners and stakeholders to ensure training programs were updated and aligned with business needs.

Contact Center Specialist
September 2013 – January 2021

• Handled customer inquiries, resolving concerns and complaints efficiently through phone interactions.
• Provided detailed explanations of life insurance policies, including policy types, coverage, status, and validity, addressing any customer concerns.
• Assisted customers with claims setup, status updates, and follow-ups with the relevant departments to ensure timely resolutions.
• Processed payments, discussed billing statement details, payment modes, and arranged draft dates for automatic banking.

• Managed Settlements Across Queensland and Victoria: Oversaw conveyancing settlements for properties in Queensland and Victoria, ensuring strict adherence to state-specific regulations and procedures.
• Prepared and Processed Settlements in PEXA: Executed property settlements through PEXA, including lodging legal documents, verifying funds, and coordinating with solicitors, mortgagees, and other stakeholders to ensure smooth and timely electronic settlements.
• Created and Managed Legal Matters in Actionstep: Managed client matters within Actionstep, including creating, updating, and organizing case files, ensuring accurate data entry, and maintaining thorough documentation throughout the conveyancing process

Learning Operations Senior Analyst
January 2021 – February 2022

• Facilitated a variety of process-related courses, including new hire onboarding, upskilling, refresher, and cross-training for contact center operations.
• Coordinated, prepared, implemented, and documented training activities to ensure alignment with contact center processes.
• Developed comprehensive training materials, including curriculum design, assessments, and supporting documentation.
• Collaborated closely with process owners and stakeholders to ensure training programs were updated and aligned with business needs.

Contact Center Specialist
September 2013 – January 2021

• Handled customer inquiries, resolving concerns and complaints efficiently through phone interactions.
• Provided detailed explanations of life insurance policies, including policy types, coverage, status, and validity, addressing any customer concerns.
• Assisted customers with claims setup, status updates, and follow-ups with the relevant departments to ensure timely resolutions.
• Processed payments, discussed billing statement details, payment modes, and arranged draft dates for automatic banking.

• Managed Settlements Across Queensland and Victoria: Oversaw conveyancing settlements for properties in Queensland and Victoria, ensuring strict adherence to state-specific regulations and procedures.
• Prepared and Processed Settlements in PEXA: Executed property settlements through PEXA, including lodging legal documents, verifying funds, and coordinating with solicitors, mortgagees, and other stakeholders to ensure smooth and timely electronic settlements.
• Created and Managed Legal Matters in Actionstep: Managed client matters within Actionstep, including creating, updating, and organizing case files, ensuring accurate data entry, and maintaining thorough documentation throughout the conveyancing process

Insurance being handled: UHC, Kaiser, BCBSNC, CALPERS, Michigan, ERS, TRS, LACERS, Scan & Sonders Health

• Answer incoming calls for the member needing help in availing their insurance
• Verify member's information and eligibility for insurance Inbound and Outbound calls, chats and emails
• Making sure that things are tracked and checked correctly on the database
• Coordinate with their designated Care Advisors Handle both member and caregivers
• Provide accurate information related to their benefit, insurance and eligibility
• Making sure we checked their healthcare, customer data and connect to the right departments
• Make sure that everything is documented by using our CRM and tools
• Uses Dash, Outlook, Teams, DialPad, Five9, Retool & Intake Forms

• Handle bookings for children/parents' request
• Do Admin Tasks and calendar management
• Organize things and make sure that everything is updated
• Monitor bookings and school holidays
• Email and Inbox Management
• Organising queries and complaints through ticketing system
• Provide reporting to the Customer Service & Billing Manager
• Control and sort inbound emails and query tickets for resolution of customer questions and complaints
• Placing bookings and making cancellations on our Child Care Management system
• Monitor Hubspot ticketing system
• Keep on track of all the failed debit payments and make sure to follow up on time
• Make sure to keep ISS updated
• Monitor invoices and making sure everything is updated
• Manage CRMs using Hubspot, PowerDiary & Xplor Spreadsheets
• Uses Gmail, Excel, Slack, Outlook, Microsoft Teams and
  Spreadsheets

• Handle executive calendar
• Do bookings for travels and meetings
• Create PowerPoint presentations
• Researching
• Handling executive emails and answering queries from the clients
• Attend meetings and take down MOM
• Uses of WordDocs, Excel & Microsoft Spreadsheet & NurrsingStaff tools
• Post JobAdd via Indeed and LinkedIn
• Social Media Management
• Uses project management tools
• Assist in sorting receipts
• Uses different tools and CRMs like: Hubspot, Calendly, Google
• Calendar, Outlook Calendar, Zoom and Indeed calendars, Trello,
• Asana, Google Workspace, Excel, Xero, WhatsApp, Google Chat,
• Ring Central
• Social Media Accounts like: LinkedIn, TikTok, Facebook Page and
• Instagram

• Lead Submit
• Got chosen to lead and do interviews and training for newly hire folks and pick the best ones
• Train the team and Lead
• Monitor team’s performance and team
• Do reports
• Do outbound call and cold emails
• Handle inbound and outbound emails
• Do sourcing and lead prospecting using different tools
• Uses multilogin, meltbelly, timedoctor, excel, spreadsheet, zoom,
• Indeed, Basecamp, Skype, Slack, LinkedIn Sales Navigator,
• LinkedIn, AnyLeads, Xpandi, Asana, GoHighLevel and Eliza

• Handle seller's Amazon account and monitor things on theirbehalf.
• Do invoices, product management and admin tasks by making sure everything is updated on a day-to-day basis.
• Product Listing
• End-to-end contact of client with everything on his business
• Supplier Tasks
• Invoicing
• Price Research etc.
• Making sure that all finances are accurate and items are align on pricing
• Knows how to use DropBox, Confluence, Jira, SellerBoard, Xero, Amazon Seller Central, Microsoft, Excel, Googe Workspace, WORK WhatsApp EXPERIENCE S

• Handle E-commerce account of sellers
• Assist the sellers/clients with their shop on the Online Shopping
• Platform Account
• Handles their statement of account, order management, sales and product inquiries
• Inbound and Outbound Calls, Emails and Chats
• Digital Cases and Scrubber
• Do callouts for escalated tickets
• Floor Support to the team
• Digital Cases and Scrubber
• Person in charge whenever Team Manager is not around
• Do reports and administrative tasks
• Attend meetings and do reporting
• Knows how to use Zendesk, Xspace, SalesForce, SnapEngege, XLite, UAD, Dingtalk, Googlesheets, Exel etc

The role involves significant administrative work, such as data entry, client communication, and project tracking. The ideal candidate should be highly organized, possess excellent written and verbal communication skills, and have the ability to work independently with minimal supervision.

Key Responsibilities:

• Data Entry: Manage data entry into event databases, primarily using Events Air and Smartsheet.
  • Set up event registration portals, micro-sites, and manage event data.
  • Input data such as event names, locations, and schedules.
  • Update spreadsheets and maintain accurate records of event details.
• Client Communication:
  • Draft, schedule, and send email communications to clients, exhibitors, sponsors and attendees using platforms like Mailchimp, Gmail, and Events Air.
  • Assist with correspondence management and customer enquiries.
  • Participating in the development of a range of client project documentation and undertaking activities to deliver on these projects.
• Ticketing and Social Media:
  • Create and manage event ticketing using platforms such as Events Air, Humanitix, and Eventbrite.
  • Collect items for social media and post to clients accounts are required.
• Administrative Support:
  • Assist with document management, including preparing and maintaining PowerPoint presentations, reports, and templates.
  • Create mail merge documents to produce event name tags for attendees and exhibitors.
  • Update and maintain spreadsheets related to event planning, invoicing, and logistics.
  • Help with general admin tasks like filing, research, and responding to enquiries.
  • Contribute to related documentation such as event manuals, registers and reports, contracts and contract tracking registers, travel and logistics for artists, collection of artist promotional material and performance material.
• Project Tracking:
  • Assist in tracking event project stages using tools like Teamwork or Smartsheet.
  • Report progress to the founder and manage timelines to ensure event readiness.

Insurance being handled: UHC, Kaiser, BCBSNC, CALPERS, Michigan, ERS, TRS, LACERS, Scan & Sonders Health

• Answer incoming calls for the member needing help in availing their insurance
• Verify member's information and eligibility for insurance Inbound and Outbound calls, chats and emails
• Making sure that things are tracked and checked correctly on the database
• Coordinate with their designated Care Advisors Handle both member and caregivers
• Provide accurate information related to their benefit, insurance and eligibility
• Making sure we checked their healthcare, customer data and connect to the right departments
• Make sure that everything is documented by using our CRM and tools
• Uses Dash, Outlook, Teams, DialPad, Five9, Retool & Intake Forms

• Handle bookings for children/parents' request
• Do Admin Tasks and calendar management
• Organize things and make sure that everything is updated
• Monitor bookings and school holidays
• Email and Inbox Management
• Organising queries and complaints through ticketing system
• Provide reporting to the Customer Service & Billing Manager
• Control and sort inbound emails and query tickets for resolution of customer questions and complaints
• Placing bookings and making cancellations on our Child Care Management system
• Monitor Hubspot ticketing system
• Keep on track of all the failed debit payments and make sure to follow up on time
• Make sure to keep ISS updated
• Monitor invoices and making sure everything is updated
• Manage CRMs using Hubspot, PowerDiary & Xplor Spreadsheets
• Uses Gmail, Excel, Slack, Outlook, Microsoft Teams and
  Spreadsheets

• Handle executive calendar
• Do bookings for travels and meetings
• Create PowerPoint presentations
• Researching
• Handling executive emails and answering queries from the clients
• Attend meetings and take down MOM
• Uses of WordDocs, Excel & Microsoft Spreadsheet & NurrsingStaff tools
• Post JobAdd via Indeed and LinkedIn
• Social Media Management
• Uses project management tools
• Assist in sorting receipts
• Uses different tools and CRMs like: Hubspot, Calendly, Google
• Calendar, Outlook Calendar, Zoom and Indeed calendars, Trello,
• Asana, Google Workspace, Excel, Xero, WhatsApp, Google Chat,
• Ring Central
• Social Media Accounts like: LinkedIn, TikTok, Facebook Page and
• Instagram

• Lead Submit
• Got chosen to lead and do interviews and training for newly hire folks and pick the best ones
• Train the team and Lead
• Monitor team’s performance and team
• Do reports
• Do outbound call and cold emails
• Handle inbound and outbound emails
• Do sourcing and lead prospecting using different tools
• Uses multilogin, meltbelly, timedoctor, excel, spreadsheet, zoom,
• Indeed, Basecamp, Skype, Slack, LinkedIn Sales Navigator,
• LinkedIn, AnyLeads, Xpandi, Asana, GoHighLevel and Eliza

• Handle seller's Amazon account and monitor things on theirbehalf.
• Do invoices, product management and admin tasks by making sure everything is updated on a day-to-day basis.
• Product Listing
• End-to-end contact of client with everything on his business
• Supplier Tasks
• Invoicing
• Price Research etc.
• Making sure that all finances are accurate and items are align on pricing
• Knows how to use DropBox, Confluence, Jira, SellerBoard, Xero, Amazon Seller Central, Microsoft, Excel, Googe Workspace, WORK WhatsApp EXPERIENCE S

• Handle E-commerce account of sellers
• Assist the sellers/clients with their shop on the Online Shopping
• Platform Account
• Handles their statement of account, order management, sales and product inquiries
• Inbound and Outbound Calls, Emails and Chats
• Digital Cases and Scrubber
• Do callouts for escalated tickets
• Floor Support to the team
• Digital Cases and Scrubber
• Person in charge whenever Team Manager is not around
• Do reports and administrative tasks
• Attend meetings and do reporting
• Knows how to use Zendesk, Xspace, SalesForce, SnapEngege, XLite, UAD, Dingtalk, Googlesheets, Exel etc

The role involves significant administrative work, such as data entry, client communication, and project tracking. The ideal candidate should be highly organized, possess excellent written and verbal communication skills, and have the ability to work independently with minimal supervision.

Key Responsibilities:

• Data Entry: Manage data entry into event databases, primarily using Events Air and Smartsheet.
  • Set up event registration portals, micro-sites, and manage event data.
  • Input data such as event names, locations, and schedules.
  • Update spreadsheets and maintain accurate records of event details.
• Client Communication:
  • Draft, schedule, and send email communications to clients, exhibitors, sponsors and attendees using platforms like Mailchimp, Gmail, and Events Air.
  • Assist with correspondence management and customer enquiries.
  • Participating in the development of a range of client project documentation and undertaking activities to deliver on these projects.
• Ticketing and Social Media:
  • Create and manage event ticketing using platforms such as Events Air, Humanitix, and Eventbrite.
  • Collect items for social media and post to clients accounts are required.
• Administrative Support:
  • Assist with document management, including preparing and maintaining PowerPoint presentations, reports, and templates.
  • Create mail merge documents to produce event name tags for attendees and exhibitors.
  • Update and maintain spreadsheets related to event planning, invoicing, and logistics.
  • Help with general admin tasks like filing, research, and responding to enquiries.
  • Contribute to related documentation such as event manuals, registers and reports, contracts and contract tracking registers, travel and logistics for artists, collection of artist promotional material and performance material.
• Project Tracking:
  • Assist in tracking event project stages using tools like Teamwork or Smartsheet.
  • Report progress to the founder and manage timelines to ensure event readiness.

● Resolve customer’s accounts and bill complaints via phone an email.
● Use telephones to reach out to customers and verify account information.
● Greet customers warmly and ascertain problems or reason for calling.

• Listen to recordings and transcribe those recordings to text files

• Ensure accuracy of the transcribed text

• Understand details of client requirements regarding formatting and notation
• Complete transcriptions in a timely manner, reviewing grammar, punctuation and spelling prior to submission
• Remain familiar with the latest transcription software and recommend upgrades or enhancements if necessary
• Correct any errors or inaccuracies in a timely manner
• Ensure typing skills are honed and remain sharp by completing typing drills on a regular basis

• Identifies, investigates, and resolves users problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Greet customers warmly and ascertain problem or reason for calling

• Resolve customer’s accounts and bill complaints via phone an email.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problems or reason for calling.