• Gerald has been working for more than 10 years.
• He has gained experience/expertise with:
  • Customer Service
  • Technical Support
  • Data Encoding
  • Online English/Science Teaching
  • Real estate sales
• He used to work in the BPO and Real Estate industries and recently he transitioned to working permanently on a homebased set-up doing online English teaching to mostly Japanese students.
• He is adept with using tools/technologies such as Avaya, CRM and Skype
• He's also skilled with handling inbound calls, email & chat.
• He used to be promoted as well from an agent to supervisory role when he worked in the BPO industry
• He can start ASAP

• Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
• Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
• With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.

• Stephen has over 25 years experience mostly within BPO, Sales industries.
• He has handled roles for:

• He catered clients that are mostly based in the US and handled accounts for Financial, Telco & Hospitality industries
• He is skilled with supporting both inbound & outbound calls, emails & chat. And is adept with using CRM tools.
• He is also confident in handling different types of customers including irate ones and able to diffuse solutions immediately
• Available to start immediately

• Jamillah is experienced in both customer service and appointment setting roles
• She worked for a BPO company providing support to customers in the United States
• Answered inquiries from customers regarding their mobile plan as well as assist in billing concerns
• Processed payments, account changes and orders
• She also worked as an email support agent answering inquiries from clients via email
• She also has experience as an appointment setter, contacting potential clients interested to sell their property and schedule them for a meeting with the client
• She is open for part-time positions and is available to start 2-weeks after getting hired

Predictive Index Behavioral Profile - Operator

Strongest Behaviors:

• Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
• Methodical, steady, and even-paced; loses productivity when interrupted.

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, she will work within those standards to ensure repeated successes and high-quality results. Jamillah Zaara has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If she is responsible for establishing the process, she will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, she’ll expect that the process be followed consistently.

Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Jamillah Zaara will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.

• Renz has been working since 2011 and has handled roles such as Computer Software and Hardware Technician, Technical Sales Representative, Technical Case Manager, and Sales Team Leader and Sales Professional VA within BPO industries. 
• He honed his skills in Customer Service, Sales, Upsell and hard-selling process, technical concerns such as computers, mobile phones, and software applications, Inbound and Outbound calls.
• He was promoted as Floorwalker and Team leader he handled 3 accounts with 5-10 agents. 
• Well versed with the following software tools:
  • CRM
  • Dial pad 
  • Avaya
  • MS Applications
  • MS Word and Excel
  • Skype
  • Outlook 
  • Vicci Dialer
  • Google Docs
  •  Google  Sheets ( used for creating reports and entering data of successful sales)
• He can start Immediately 
• Renz is an Individualist
• Strongest Behaviors

  Florenz Ceasar will most strongly express the following behaviors:

  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
  • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
  • Unworried and unhurried; takes each day as it comes with little planning for what might happen, particularly given the predictable routines that have been established.
  • A relatively private individual, it takes Florenz Ceasar some extra time to connect to and trust new people. Serious and reserved.
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
  • Works at a relatively steady pace; best working with familiar processes, environments, and co-workers. Not inclined to change.
  • Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
  • Works steadily at an even pace; most productive with fewer interruptions.
• Summary

  Florenz Ceasar is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.

  Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

  In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

  Dealing with people, Florenz Ceasar is frank and outspoken, communicating factually, at times bluntly, and with strong conviction. In general, interest in people is secondary to a concern for getting things done their own way and at their own pace. Patient and persevering, works at a steady, unhurried pace, at times developing new ideas which are presented in a self-assured and forthright manner.

  Being more conceptual than detail-oriented, Florenz Ceasar is fairly casual in working with details which are not vital to the job. Prefers to delegate such work to other people whenever possible. What is much more interesting is a new idea, or the big picture and an analytical, critical approach to solving problems and in getting results.

• Paul has been working since 2006 and has handled various roles such as Hotel Reservation supervisor, Customer Service Representative, Inbound Service Representative, Chat and Email Support, Senior Customer Service Executive, Virtual Assistant within Leisure Marketing Services, BPO, Financial, and Fitness industries.
• He honed his skills in Customer service, customer management, Virtual Assistant, Data entry, Calendar management, Inbound/outbound calls, email, and chat management.
• Has worked with US, AU and UK based company in the Philippines
• Proficient in Software tools like: 
  • Asana
  • Ring Central
  • Zendesk
  • G-suite
  • Slack
  • MS Word
  • MS Excel
• He can start after 1 week notice

• Telemarketing
• Customer Service
• Phone Support
• Outbound Calls
• Appointment Setting

• MS Word
• MS Excel
• CRM
• Inhouse dialer tool

• She has been promoted as a Team Manager after of 5 months being a top Sales Agent

• Data Mining
• Lead Qualifying
• People Management
• Team Management

• Kriz has a Bachelor's Degree in Information Technology
• She has been working for almost 12 years in the BPO, E-Commerce, healthcare Industries where she supported the following tasks:
  • Phone Support
    • Inbound calls
    • Outbound calls
  • Email and Chat Support
  • Customer Service Representative
  • Technical Support
  • Pre-sales office
  • Quote Specialist
  • Senior Quality Specialist
• She was a Sales Assistant on her recent job where she catered to B2B and B2C Companies where she was tasked to 
  • Generate Sales Reports 
  • Gather information of their client 
  • Analyze the performance of sales 
  • Scheduling discovery calls in behalf of her clients 
• She has also exposure on doing sales quote for companies who manufacture cable wires
• She has a background handling American Clients.
• She has a background using ticketing tools
• She is proficient in CRMS, Zoho, Netsuite, Dialer, Google Workspace, Zendesk and MS Office.
• She has a good communications skills.
• She can start ASAP, amendable working any shifts and open for any full-time or part-time positions.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Krizel is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people. Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Kriz has a Bachelor's Degree in Information Technology
• She has been working for almost 12 years in the BPO, E-Commerce, healthcare Industries where she supported the following tasks:
  • Phone Support
    • Inbound calls
    • Outbound calls
  • Email and Chat Support
  • Customer Service Representative
  • Technical Support
  • Pre-sales office
  • Quote Specialist
  • Senior Quality Specialist
• She was a Sales Assistant on her recent job where she catered to B2B and B2C Companies where she was tasked to 
  • Generate Sales Reports 
  • Gather information of their client 
  • Analyze the performance of sales 
  • Scheduling discovery calls in behalf of her clients 
• She has also exposure on doing sales quote for companies who manufacture cable wires
• She has a background handling American Clients.
• She has a background using ticketing tools
• She is proficient in CRMS, Zoho, Netsuite, Dialer, Google Workspace, Zendesk and MS Office.
• She has a good communications skills.
• She can start ASAP, amendable working any shifts and open for any full-time or part-time positions.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
• Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.

Krizel is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people. Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

• Team Management
• People Management
• Customer Service
• Phone Support
• Administrative Support

• US Telecommunications
• US Bank/Credit
• US Insurance
• US Healthcare

• Sabina has 8 years of experience as a Virtual Assistant, specializing in Office and Trust Accounting, technical support, helpdesk live chat support, bookkeeping using MYOB, product listings, and website administration for US and Australian clients. She has worked with e-commerce platforms, managed procurement and inventory for online stores, and handled back-office administration tasks such as payables, receivables, and EOM reconciliation. Sabina has also provided support for legal software integration, monitored chat quality, and resolved product listing issues.
• She is proficient in:
  • Customer service via email, chat and phone
  • Order processing (order taking and order entry)
  • Technical support
  • Inbound Sales
  • Data Entry
  • Payables and Receivables Management
  • Leap Legal Software
  • Google Merchant
  • Product Listings (Trademe, Magento)
  • Inventory and Procurement Management
  • Bookkeeping (AU)
  • MYOB
  • Quality Monitoring and Reporting
  • Technical Support and Documentation
  • Document Handling
  • Email Management
  • EOM Reconciliation 
• She has worked for campaigns under:
  • Telecommunications
  • Accounting
  • Software
• Tools she has worked with are:
  • Salesforce
  • Siebel
  • Xero
  • MYOB
  • Quickbooks
  • Zendesk CRM
  • Leap
  • Xero, MYOB
  • Trademe, Magento
• Available to start immediately.
• 
  Predictive Index Behavioral Profile - Guardian
  Strongest Behaviors:
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Unhurried and deliberate, stable and will do things using the established process;
• 
  Behavioral Summary: 
  A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. She is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Janine Joie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Given sufficient experience, She will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in her actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures

• Sabina has 8 years of experience as a Virtual Assistant, specializing in Office and Trust Accounting, technical support, helpdesk live chat support, bookkeeping using MYOB, product listings, and website administration for US and Australian clients. She has worked with e-commerce platforms, managed procurement and inventory for online stores, and handled back-office administration tasks such as payables, receivables, and EOM reconciliation. Sabina has also provided support for legal software integration, monitored chat quality, and resolved product listing issues.
• She is proficient in:
  • Customer service via email, chat and phone
  • Order processing (order taking and order entry)
  • Technical support
  • Inbound Sales
  • Data Entry
  • Payables and Receivables Management
  • Leap Legal Software
  • Google Merchant
  • Product Listings (Trademe, Magento)
  • Inventory and Procurement Management
  • Bookkeeping (AU)
  • MYOB
  • Quality Monitoring and Reporting
  • Technical Support and Documentation
  • Document Handling
  • Email Management
  • EOM Reconciliation 
• She has worked for campaigns under:
  • Telecommunications
  • Accounting
  • Software
• Tools she has worked with are:
  • Salesforce
  • Siebel
  • Xero
  • MYOB
  • Quickbooks
  • Zendesk CRM
  • Leap
  • Xero, MYOB
  • Trademe, Magento
• Available to start immediately.
• 
  Predictive Index Behavioral Profile - Guardian
  Strongest Behaviors:
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Unhurried and deliberate, stable and will do things using the established process;
• 
  Behavioral Summary: 
  A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. She is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Janine Joie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work. Given sufficient experience, She will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in her actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures

• Candidate has more than 8 years of experience in the BPO industry.
• He worked as Customer Service Representatives and was promoted twice as Team Leader and Senior Team Leader.
• Lee worked under Telecommunication, Financial, Retail and Real Estate Campaign under US, AU and UK Client.
• His expertise would be in Sales and Customer Support. He also trained new hired employees with Software and Product Learning when he was Senior Team Lead. 
• He gained experience in:
  • Customer Support
  • Sales (Inbound/Outbound)
  • Appointment Setting
  • Lead Generation
  • Cold Calling
• He is knowledgeable in tools such as:
  • Podio
  • Slack
  • SalesForce
  • CRM
  • Ringcentral
  • Netsuite
  • Avaya
  • PDA Software
  • Convoso
  • Skype
  • Rest Software
  • Microsoft Applications
• He can star immediately

Predictive Index Behavioral Profile - Specialist

https://www.predictiveindex.com/reference-profile/specialist/

Strongest Behaviors:

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Lee is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Lee, who takes responsibilities very seriously.

With experience and/or training, Lee will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Lee is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Jen took Nursing in college and has 10 years of work experience in the BPO industry. She was a Technical Support Specialist for a telecommunications account catering to US-based clients and she recently worked as a contractor of Remote Staff for almost 5 years.
• She was a Customer Service Support for an e-commerce business in Australia through Remote Staff where she was exposed to logistics (tracking parcels and coordinating with drivers) and became familiar with freight forwarding. She was exposed to monitoring and tracking of orders too. 
• She is competent in providing customer service through calls, emails, and chats.
• She used to work with manufacturing companies that sell gadgets like laptops, TVs, accessories, and other electronic products.
• She is highly skilled in supporting the following tasks:
  • email management
  • calendar management
  • data entry
  • phone handling
  • sales
  • appointment setting
  • account management 
  • vendor verification
  • onboarding of business partners
• She has basic knowledge of lead generation.
• She handled an average of 128 tickets for calls, emails, and chats.
• She is proficient with MS Office, Amazon, Zendesk, Freshdesk, Power BI, Air Table, Slack, and Google Suite.
• She is available to start immediately and is amenable to working part-time in any schedule.

• Detail-oriented and thorough; works to ensure things don’t fall through the cracks and follow up to ensure they’re done properly and on time.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”

Jennifer is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Jennifer, who takes responsibilities very seriously.