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ASL – Customer Service Reps

Hire Remote Customer Support Professionals & Save Up to 70%

Reliable, english, and customer service proficient support staff trained for global customers — fully onboarded and ready to deliver.

Why Hire Remote Customer Support?

Stop losing customers to slow response times or overworked in-house teams.

We match you with experienced remote customer support professionals trained to deliver fast, reliable, and brand-aligned service — without the cost of local hires.

Trained in Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Gorgias

Skilled in email, live chat, phone, and ticket-based support

Experienced with Australian, US, and global customer expectations

Fast onboarding – support staff ready in 7–14 days

Save up to 70% compared to local customer support hires

What You Get

Every customer support professional you hire through Remote Staff offers:

  • 3–8 years’ experience in customer service and support roles
  • Deep knowledge of industry-standard support tools
  • Fluent English-speaking, customer-first professionals
  • Dedicated account management & replacement guarantee
  • Transparent rates, easy onboarding

Hire Remote Customer Support Professionals & Save Up to 70%

Reliable, english, and customer service proficient support staff trained for global customers — fully onboarded and ready to deliver.

Why Hire Remote Customer Support?

Stop losing customers to slow response times or overworked in-house teams.

We match you with experienced remote customer support professionals trained to deliver fast, reliable, and brand-aligned service — without the cost of local hires.

Trained in Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Gorgias

Skilled in email, live chat, phone, and ticket-based support

Experienced with Australian, US, and global customer expectations

Fast onboarding – support staff ready in 7–14 days

Save up to 70% compared to local customer support hires

What You Get

Every customer support professional you hire through Remote Staff offers:

  • 3–8 years’ experience in customer service and support roles
  • Deep knowledge of industry-standard support tools
  • Fluent English-speaking, customer-first professionals
  • Dedicated account management & replacement guarantee
  • Transparent rates, easy onboarding

Customer Service Specialists in ANY Industry!


Support Requirements Submission
Channels, hours, tools, volumes


Workflow & Scope Review
SLAs, ticket types, escalation rules


Support Delivery Using Tools
Zendesk, Freshdesk, Intercom, HubSpot, Salesforce


Review & Feedback Loop
QA, response times, improvements


Ongoing Support Delivery
Tickets, chats, calls, follow-ups

Everything is done remotely, with full data security and confidentiality.

Hire customer support representatives remotely to save on cost and grow more sustainably.

Let’s dive into how it’s becoming increasingly more popular— what it can do for your business.

Hire customer support representatives remotely to save on cost and grow more sustainably.

Let’s dive into how it’s becoming increasingly more popular— what it can do for your business.

Your Global Front Line:
5 Essentials for Hiring Elite Remote Support

Forget the “hiring headache.” Learn how to vet for empathy, technical agility, and the self-discipline required to thrive in a distributed support environment.

Your Global Front Line: 5 Essentials for Hiring Elite Remote Support

Forget the “hiring headache.” Learn how to vet for empathy, technical agility, and the self-discipline required to thrive in a distributed support environment.

Explore Our Talents

Get A FREE Customer Service Specialist Shortlist — Start ASAP

Candidates:

146

Filter by Role:

*Booking interviews depend on candidates' availability and interest.

All-inclusive Rate: USD $6.93/hr

Jennielyn

Candidate ID: 305495

Customer Support Phone Support Agents

ADVANCED

    Phone Support, Quality Assurance, Quality audit, Quality Management...

INTERMEDIATE

    Email Support, Chat Support, Email management...

Median Rate

$6.93

$7.41

if $1 = PHP52

$8.50

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time
Preferred Timezone:
Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Full Time: $USD 6.93 per hour or $USD 1201.91 per month

Remote Staff Recruiter Comments

  • Jenna took Electronics and Communications Engineering in college. She's been working since 2006 in the BPO and handled financial services and healthcare campaigns. She was a former contractor of an NZ-based liquid management solutions business through Remote Staff for 7 months as a Warranty Claims and Customer Service Specialist.
  • At present, she is employed as a Healthcare Advisor in a BPO.
  • Some of her responsibilities include:
    • Responsible for assessing customers' claims and disputes
    • Responsible for making decisions and granting customers' claims
    • Receive customer inquiries and escalations regarding our services
    • Responsible for assisting, adjusting, and reprocessing medical claims
    • Responsible for finding healthcare providers and facilities for customers with medical needs
    • Responsible for quoting benefits for client’s medical coverage
    • Responsible for troubleshooting ordering and delivery errors in the most cost-efficient way for the client.
  • She used several applications and software such as Microsoft Office Apps (Word, Excel, PowerPoint), Citrix, Salesforce, Verint, Epic, Canva, UI Path, CPF, CED, and other DOS-based tools.
  • She can start after 2 weeks.
  • She is amenable to a day shift, preferably a full-time role.
Predictive Index Behavioral Profile - Persuader

Strongest Behaviors
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Behavioral Summary

Maggie is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

Employment History

Quality Analyst

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2020 to September 2023 (37 Months)

Duties and Responsibilities:

  • Ensuring that customer service representatives on the floor adhere to client expectations
  • Providing weekly/monthly analytics and end-of-day reports for the line of businesses that I handle for the company
  • Quality Talks for new-hire batches
  • Call calibration with clients
  • Call certification for trainees
  • Call audits and coaching
  • Reviewing, overturning and escalating calls as stipulated in the company's Call Handling Guidelines
  • In charge of presenting month ending analytics to senior operation managers, operation managers, team managers, team leads, and clients

Claims and Warranty Customer Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2018 to February 2019 (6 Months)

Duties and Responsibilities:

  • Load and process incoming claims in Salesforce
  • Communicate claims/issues to the team
  • Quality meetings with client
  • Communicate with customer the progress and status of their claim
  • Communicate with Operations to resolve claims
  • Load claims to Freight Forwarders for damage in transit
  • Generate credits as required and upon confirmed receipt of goods returned
  • Prepare documentation for refunds and forward to Accountant to process
  • Weekly Claims Report to Operations Manager
  • Co-ordinate contractors and repairs nationwide

Account Associate II

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

November 2016 to May 2018 (18 Months)

Duties and Responsibilities:

  • Responsible for assessing customers' claims and disputes.
  • Responsible for making decisions and granting customers' claims.
  • Receive customer enquiries and escalations regarding our services.
  • Responsible for mentoring and sharing of best practices in call handling to members of the team.
  • Ensure that the qualities of customer contacts meet our clients’ expectations.

Disputes and Claims Specialist

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2006 to February 2015 (98 Months)

Duties and Responsibilities:

  • Responsible for assessing customers' claims and disputes.
  • Responsible for making decisions and granting customers' claims.
  • Receive customer enquiries and escalations regarding our services.
  • Responsible for mentoring and sharing of best practices in call handling to members of the team.
  • Ensure that the qualities of customer contacts meet our clients’ expectations
 
ACCOMPLISHMENTS:
  • Consistently earned the "Top Performer of the Month" award for our account.
  • Have earned the company's Platinum Award for completing 9 years of service with the company

Healthcare Advisor

Industry:

Healthcare / Medical

Employment Period:

October 2023 to December 2023 (2 Months)

Duties and Responsibilities:

  • Responsible for assisting, adjusting, and reprocessing medical claims.
  • Responsible for finding health care providers and facilities for customers with medical needs.
  • Responsible for quoting benefits for client’s medical coverage.

Education History

Field of Study:

Engineering (Electrical/Electronic)

Major:

Electronics and Communications Engineering

Graduation Date:

April 1, 2006

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    Phone Support, Quality Assurance, Quality audit, Quality Management, Salesforce Analytics, Microsoft Excel, Citrix CRM, Training and Development, Analytical Review,

INTERMEDIATE ★★

    Email SupportChat SupportEmail management

Work at Home Capabilities:

  • Internet Bandwidth: Greater than 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/15974231525
  • Internet Type: Fiber
  • Hardware Type: Laptop
  • Brand Name: Acer
  • Processor: AMD Ryzen 5
  • Operating System: Windows 10

All-inclusive Rate: USD $6.64/hr

Jo

Candidate ID: 289345

Customer Support Technical Support Specialists Phone Support Agents

ADVANCED

    HelpDesktop Support, HelpDesk Ticketing, Virtual Assistant Skills, Customer Service...

INTERMEDIATE

    Chat Support, Email Support...

Median Rate

$6.64

$7.07

if $1 = PHP52

$8.07

if $1 = PHP40

Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.

Employment Preferences

Availability:
Full Time Part Time
Preferred Timezone:
Australian Western Standard Time Australian Central Standard Time Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)

*Plus GST for Australian Businesses

Part Time: $USD 6.64 per hour or $USD 575.83 per month

Full Time: $USD 6.64 per hour or $USD 1151.66 per month

Remote Staff Recruiter Comments

  • Jo has more than 10 years of relevant work experience. She has performed various roles in different companies where she supported the following tasks:
    • Customer service
    • Technical support
    • Handle escalation calls
    • Ticketing system
    • Outbound and Inbound calls
    • Chat support
    • Email support
    • Billing and payments
    • Virtual Assistant
  • Her biggest achievement was doing/implementing the process improvement from one of her client and lead the team.
  • During her BPO employment she handled different accounts such as:
    • AT&T
    • Comcast
    • Time Warner Cable
    • Bellsouth
  • She worked with US client.
  • She is proficient with MS Excel, Front, Helpwise, Jira, Office 365 and Google suite.
  • She needs 2 week's notice to start.  She is amenable to working the day shift for full-time position.
Predictive Index Behavioral Profile - Altruist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. 
Behavioral SummaryWorks at a faster-than-average pace; is attentive to details and both quick and accurate in handling them. Jo Mary Rose is, however, too impatient to enjoy working with details as repetitive routine or as a primary responsibility.

Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.

Employment History

Sr. Technical Support Specialist (At&t Mobility | COMCAST | Time Warner Cable | Bellsouth)

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

October 2005 to June 2011 (68 Months)

Duties and Responsibilities:

  • Provided troubleshooting steps over the phone to resolve application and connectivity issues reported by the customer.
  • Bridged gap between company and consumers and ensured to make both ends meet without compromising the best interest of the company.
  • Answers concerns regarding billing and other charges on the bill.
  • Gave credits to qualified customers.
  • Provided courtesy or escalated callbacks to customers who had repeated issues or complaints about the Level1 representative they spoke with.
  • Performed SME/Floor support duties and served as Team Lead back up.

Technical Data Customer Services Manager

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

January 2012 to December 2012 (11 Months)

Duties and Responsibilities:

  • Responsible and 100% accountable for proactively coordinating and managing complex order lifecycle support for clients and service commitments necessary to exceed client expectations by providing a single point of contact from receipt of order through successful deliver
  • Provide complex aftermarket ordering and service support 
  • Receive order requests from customers and validate the accuracy of the information provided
  • Proactively maintain an understanding of escalation processes established for each step of order lifecycle, ensuring it is followed when needed

Cloud Services Technical Service Delivery Management Support

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

December 2012 to December 2015 (36 Months)

Duties and Responsibilities:

  • Reviews client contract and ensure that the service delivery provided are within the agreement.
  • Provide client order quotation and invoicing based on the contract signed by the client.
  • Improve overall customer experience for production and service delivery activities
  • Ensure SLA’s are achieved and client expectations are met (or exceeded) by the team.
  • Point of escalation.
  • Create process improvement and action plan to drive continuous improvement. Conflict management. Incident management.
  • Work closely with Professional Services, project resource members and cross-functional teams.
  • Provide training/mentoring to new hires
  • Review and provide performance feedback/appraisal to resource and Manager. Attend management and client call.
  • To provide reports to an agreed schedule (or on request), including management and account performance reports.
  • Escalate issues to Manager/Director when there are quality issues to help minimize recurrence.
  • Reviews and set yearly team goals with the team Manager and Director, cascades and explains it to the team to make sure everyone is aligned to these goals and that they will know how these will be met.

Lawnstarter

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2016 to April 2019 (34 Months)

Duties and Responsibilities:

  • Pulled up all existing tickets, equally distributed these amongst the team on a daily basis
  • Handled Tier3 Level tickets and assigned to the appropriate team

Short Term Disability Claims Representative

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

July 2019 to June 2021 (23 Months)

Duties and Responsibilities:

  • Made outbound calls based on the tasks assigned to my bucket.
  • Reviewed short term disability documentation requirements
  • Disability claim endorsement to Short Term Disability Examiner for review/approval. Followed up on missing requirements for the disability claim.
  • Scheduled follow up as needed.

Helpdesk Team Lead

Industry:

Call Center / IT-Enabled Services / BPO

Employment Period:

June 2019 to July 2022 (37 Months)

Duties and Responsibilities:

  • Provides assistance over the phone to customers.
  • Performed retention call evaluations. Handled retention calls.
  • Made collection calls for unpaid invoices. Managed all communication channels like email, SMS, and chat
  • Responsible in equal messaging task assignments and ensuring all tasks are completed within the SLA allotted for each task.
  • Call quality evaluations for phone representatives.

Education History

Field of Study:

Political Science

Major:

Political Science

Graduation Date:

March 15, 2005

Located In:

Philippines

License and Certification: :

N/A

Skills

ADVANCED ★★★

    HelpDesktop Support, HelpDesk Ticketing, Virtual Assistant Skills, Customer Service, Customer Handling,

INTERMEDIATE ★★

    Chat SupportEmail Support

Work at Home Capabilities:

  • Internet Bandwidth: Between 5mbps to 100mbps
  • Working Environment: Private Room
  • Speed Test Result: https://www.speedtest.net/result/14223172947
  • Internet Type: Fiber
  • Hardware Type: Desktop
  • Brand Name: Lenovo
  • Processor: Intel Core i3
  • Operating System: Windows 10
910111213

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

**Please note that hourly rates are linked to the exchange rate and fluctuate slightly from month to month.