Five Tips For Successfully Hiring Remote Customer Support

• Task to do outbound calls and inbound calls to sell sim and mobile plans in UK account by providing better options with them and selling the benefit of the products.
• Take order over the phone and provide excellent customer service if they have complaints in regards with the product.
• One of the support during peak with all their queries to deliver a professional and best customer service in a timely manner.
• Task to provide overview of the current product and offer to know the opportunities that it has for better competition in the market.

• Assist in managing the company's clients, including technical issue, billing inquiry, and sales enforcement.
• Build systems to triage naming requests and manage creative workflow
• Manage documentation and emails
• Serve as Team Manager working directly for the CEO, handled team support for training and coaching.

• Basic support specialist on basic troubleshooting of computers.
• Responsible to talk incoming calls, sending out emails and doing outbound conversations for customer reachout.

• Manage database for lead generation.
• Consolidate appointments and tasks.
• Dedicatedly pitch new ideas to solve business challenges

• Assist clients with dedicated tasks.
• Tasks: Calendar scheduling, Data entry, Booking,
• Managing Meetings and Appointments, Email & Chat
• Management etc.

• Assisting customers with account-related concerns such as money transfers, disputes, transaction reading, stop payments, checking of balance, tax refund, and direct deposit.
• Managing incoming calls and customer service inquiries.
• Maintaining confidential data security for customers.

• Supports customers by providing helpful information, answering questions, and responding to complaints.
• Troubleshoot equipment and system problems.
• Processed payments over the phone.

• Assisting customers with their business needs such as order tracking, placing orders, returns and cancellations.
• Promoted available products and services to customers during service, account management, and order calls.
• Assisting customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge.
• Resolve customers’ business concerns via phone and email.
• Answer questions about warranties or terms of sale.

• Corresponded with customers to resolve order issues and concerns.  
• Assisting customers with placing and tracking orders.
• Processed orders, credits, and returns.
• Resolve customer concerns via phone, email, and chat.

• Examine customer transactions for fraudulent activity such as account takeover, family fraud, theft, and other similar risks.
• Maintain the confidentiality of all information gathered during the investigation. Determine existing fraud trends by analyzing accounts and transaction patterns. Offer professional analytical expertise in the areas of fraud prevention and loss control.
• Keep an eye on real-time queues and identify high-risk transactions in the company's portfolio.
• Investigates forgery and theft in the context of a customer's account and transactions.

• Responding promptly to customer inquiries from Australia and New Zealand.
• Communicating with customers via phone and email.
• Assist company administrators in arranging training for workers and assuring that both workers and the company are compliant.
• Verify worker and company documents, such as insurance, IDs, certificates and licenses.

• Proactively contacted prospective clients to schedule appointments for solar estimates, effectively communicating the benefits of the service.
• Identified and qualified potential clients through targeted phone outreach.
• Accurately recorded appointment details, including time and date, in the system to ensure smooth scheduling and follow-up.

• Conducted outbound calls to customers, encouraging them to schedule their annual wellness visits and explaining the benefits.
• Efficiently set and recorded appointment details in the system, ensuring accurate scheduling and follow-up.
• Followed provided scripts and talking points meticulously to maintain consistency and quality in all customer interactions.

• Consulted with members regarding their pharmacy coverage, providing clear and detailed information.
• Responded to telephone inquiries, delivering high-quality service to customers seeking information about product availability.
• Addressed customer service inquiries promptly and accurately, ensuring a positive customer experience

• Handled approximately 80-100 customer contacts per day, addressing and resolving a variety of technical issues.
• Developed a comprehensive understanding of all company products and services to provide quick and efficient customer support.
• Collaborated with upper management to implement changes aimed at improving customer satisfaction and operational efficiency.
• Maintained detailed and accurate records of customer interactions and solutions provided.
• Provided feedback and suggestions to enhance service processes and customer experience.

• Provided technical support for internet connectivity issues, addressing customer concerns and troubleshooting problems.
• Assisted customers with a wide range of company products and services, ensuring their technical needs were met.
• Handled incoming phone calls from customers, delivering efficient and effective solutions to their technical issues.
• Built and maintained customer loyalty by conducting follow-up calls to ensure resolved issues and customer satisfaction.
• Documented customer interactions and technical solutions in the system for future reference and support.

• Delivered exceptional customer support in a retail environment, addressing a wide range of customer needs and concerns.
• Provided personalized product recommendations to customers, effectively persuading them to make purchases.
• Engaged with customers through phone calls, answering inquiries, resolving issues, and enhancing their overall experience, while driving sales growth.

• Successfully persuaded clients to apply for the bank’s credit card by effectively communicating its benefits.
• Diligently monitored daily progress and maintained detailed profiles of prospects, including the frequency of contact.
• Consistently made over 60 outbound cold calls each day, successfully setting up applications for numerous clients.

Handles customer inquiries and sales through email. Manages customer interactions on Shopify. Uses Helpdesk tools such as Re-amaze to resolve customer issues.

• Provided expert troubleshooting assistance to customers experiencing issues with cable, internet, and landline services, ensuring prompt resolution and high customer satisfaction.
• Diagnosed technical problems remotely and determined the appropriate solutions, including guiding customers through self-service steps or scheduling technician dispatch for on-site repairs.
• Coordinated with field technicians to ensure timely service appointments, accurately documenting service issues and repair needs to minimize downtime.
• Delivered personalized sales consultations by assessing customer needs and recommending the most suitable packages and promotions, contributing to increased revenue and customer retention.
• Maintained comprehensive knowledge of company products, services, and troubleshooting protocols to provide accurate and efficient support.
• Assisted customers with account management, billing inquiries, and service upgrades, ensuring a seamless and positive customer experience.

• Guide customers on how to navigate new mobile phones, ensuring they understand key features, settings, and functionalities.
• Diagnose and resolve service-related issues, including difficulties with making calls, sending texts, and accessing mobile data.
• Assess customer needs and recommend appropriate plan upgrades, additional features, or value-added services to enhance their experience.
• Assist with account inquiries, billing concerns, and service modifications while maintaining accuracy and adherence to company policies.

• Assisting customers with billing inquiries, charge disputes, and account updates with accuracy and professionalism.
• Educating customers on their account options and ensuring transparency in charges and payments.
• Facilitating the setup of interest-free payment plans for eligible devices, ensuring compliance with company policies.
• Providing tailored solutions for customers traveling internationally by offering the most suitable plans and features.
• Troubleshooting technical and service-related issues to ensure seamless customer experiences.
• Proactively identifying customer needs and offering value-added services to enhance their overall satisfaction.
• Maintaining detailed and accurate records of customer interactions, transactions, and resolutions.

• Conduct outbound calls to potential clients to introduce the company, its services, and value propositions.
• Engage prospects in meaningful conversations to understand their needs, challenges, and business goals.
• Qualify leads by asking targeted questions to assess their suitability for the company's services.
• Schedule appointments with senior specialists for qualified prospects, ensuring a seamless transition.
• Maintain and update the customer relationship management (CRM) system with accurate and relevant client information.
• Conduct market research to identify new business opportunities and expand the contact database.
• Proactively follow up with leads to nurture relationships and increase conversion rates.

• Conducts discovery calls to qualify prospects
• Calling, emailing and connecting potential client to introduce the company update CRM, schedule appointments, leads nurturing
• CRM & tools used : Hubspot, Go High Level , Zoominfo , Google Meet , Slack
• Assist clients with issues they are having with the software through email or chat CRM used: Freshdesk Marketing Associate Assist team in creating social media ds such as FB, Youtube, IG and more. Also creates newsletter for any update and fixes.
• CRM & tools used : Canva, Capcut , Youtube, GHL, Loomvideo

• Conduct in-depth lead research to identify and compile targeted prospect lists.
• Utilize multiple lead sourcing tools, including GoHighLevel (GHL), Apollo, SendPotion, Instantly, and others to enhance outreach efforts.
• Perform outbound prospecting through email, social media (Facebook, LinkedIn), and cold calling to generate new business opportunities.
• Craft personalized and engaging outreach messages to increase response rates and conversion.
• Manage and optimize automated outreach sequences while ensuring compliance with best practices.
• Schedule and coordinate discovery calls between potential clients and sales representatives.
• Maintain an organized CRM system by accurately logging interactions and tracking lead status.
• Monitor and analyze campaign performance, adjusting strategies for continuous improvement.
• Collaborate with the sales and marketing teams to refine outreach approaches and enhance lead quality.
• Stay updated on industry trends, competitor strategies, and emerging outreach tools to improve efficiency.

• Proactively reach out to potential clients via phone calls to introduce the company’s financial products and assess their interest in loan services.
• Conduct thorough research to update and maintain accurate customer details, ensuring our database reflects the most up-to-date information.
• Utilize and manage HubSpot CRM to log interactions, track leads, and update client records efficiently.
• Identify client needs and provide initial information about loan products, guiding them through the application process as necessary.

• Campaign: US eCommerce
• Inbound Calls as a Customer Service Agent.
• Tracking Packages for the Customer.
• Refunds and Replacements.
• Basic Troubleshooting

• Campaign: Telecommunication
• Inbound Calls as Customer Service Agent.
• Processing Refunds/Promo.
• Activations of Prepaid cards.
• Take care of T Mobile Customer Accounts, Coverage, Deals and Devices.
• Basic Mobile and Network Troubleshooting

• Inbound Calls as Customer Service Agent.
• Basic Troubleshooting of Microsoft Surface Devices.
• Microsoft Surface Replacement.

• Outbound Sales: selling products to help Bowel Cancer Australia - Charity.

• Marketing Research
• Outbound Calls for Marketing Purposes
• Agile CRM: storing and updating client’s profile
• Inbound Calls as Customer Service Agent.
• Inbound Calls for booking purposes.
• Manage Client’s Calendar (Schedules)
• Manage Client’s Email
• Manage the Business Facebook Account.
• Using Xero for invoice purposes.
• Using Excel applications.
• Using x-lite
• Using Stripe application for receiving payments.
• Using Slack Application.

• Marketing Research/ Data Mining
• Outbound calls for appointments.
• Lead Generation.
• Using Gold Mine CRM: Client’s profile
• Using Excel applications.

• Lead Generation.
• Using Excel applications.
• Outbound calls for appointments.

• Inbound calls
• Outbound calls
• Order Management
• Email Support
• Chat Support
• Tech Support
• Sales Support

Fraud Analyst

• Stops fraudulent new service orders and saves revenue losses
• Assesses, detects, and prevents fraud using a systematic approach
• Stops and suspends mobile or fixed lines to suppress potential fraud Customer Service Support
• Handle a high volume of inbound and outbound customer calls to collect overdue balances in a professional, empathetic, and efficient manner
• Resolve customer queries and complaints, providing accurate information about products, services, and payment options
• Maintain required metrics such as average handling time, net promoter score, promise to pay a percentage, and quality compliance to ensure customer satisfaction and meet performance targets
• Use problem-solving skills to investigate and identify the root cause of customer issues and take appropriate actions to resolve them, including initiating payment arrangements and processing payments over the phone
• Resume service suspensions due to non-payment and arrange payment extension
• Educate customers on billing processes and policies, and help them understand their account balances and payment options
• Follow established procedures and guidelines to ensure compliance with company policies and industry regulations
• Accurately document customer interactions and update customer records in the system, ensuring data integrity and confidentiality
• Work collaboratively with other teams, such as collections, fraud, and customer retention, to ensure efficient and effective service delivery
• Continuously improve knowledge and skills through training, coaching, and feedback to provide exceptional customer service and contribute to the team's success.

Credit Management Debt Collections 

• Assists customers paying their bills over the phone
• Manages and imposes credit actions to regulate payments and usages 
• Performs outbound, auto outbound and inbound call collections 
• Resumes service suspensions due to non-payment and arrange Solutions

Compressor Man

• Moves control and turns valves to start compressor engines, pumps, and auxiliary equipment
• Monitors meters, gauges, and recording instrument charts to ensure specified temperature, pressure, and flow of oxygen/nitrox through the system
• Operates equipment to control the transmission of oxygen/nitrox through pipelines Dive Guide
• Keeping an eye on divers throughout the dive
• Helping to demonstrate (and refine) diver’s skills
• Guiding Divers during surface swims, navigation exercises, or the tour portion
• Looking after the group if the Instructor needs to ascend with someone
• Accompanying certified divers on Adventure or Specialty dives
• Making sure divers are safe and happy!

• Doing outgoing calls for customer that is reluctant payer for their monthly Telecom subscription
• Sorting paperwork for legality just in case customer run for their monthly dues

• Phone support for orders and Troubleshooting for Toll device ID
• Over the phone orders and shipping security
• Providing Audio and Visual support & Samsung IT products control and provide management assistance
• Oversaw and assisted Team's monthly performance

• Checking paperwork from Patient's Doctor before processing order
• Answering phone calls from Patient
• Processing back end orders and shipping
• Discussing copay for Medicaid and Medicare insurance

• Recognize and embrace the opportunity of resolving issues for billing and service rates inquiry, phone activation, phone swap, presentation of available products out in the market, and current discount offers.

• Provide technical support using dial-up and broadband networks. 

• Assisted customers and coordinate with fulfilling guest registration to hotelservices, ground transportation, restaurant, or entertainment reservations. 

• Provide step-by-step technical solutions to ensure proper disposition of their concerns; this support can be but are not limited to:
  • entertainment services and products,
  • hardware systems/accessories, 
  • customer service inquiries regarding technical support, billing and customer service. 

• Provide billing and customer service along with support but is not limited to:
  • entertainment services and products (right size service to save the customer from canceling account),
  • hardware systems/accessories processing,
  • step-by-step technical solutions for mobile & cable troubleshooting.

• Subject Matter Expert || September 2020 – July 2021 
  • Provide billing and customer service and step-by-step technical solutions formobile troubleshooting.
• Customer Service Representative || March 10, 2020 – September 2020
  • Provide billing and customer service and step-by-step technical solutions for mobile troubleshooting.

• To build close & long-standing relationships and rapport with current schools, ensuring they submit their reorder forms accurately and on time each year.
• Key decision makers at each school need to be kept informed with new developments, making sure they continue to get a diary that matches their needs and feel valued for their continued business.
• To assist MyDiary schools with completing the print and electronic production process by fulfilling the school’s order and design specifications with accuracy and within deadline. 
  This position forms a vital link in the overall sales process and will predominantly work in this capacity in line with the school diary ordering practices.

• Work closely with clients to understand their needs and deliver tailored design solutions.
• Brainstorm and develop innovative design concepts that meet project goals.
• Create high-quality graphics for various media, ensuring consistency and alignment with brand guidelines.
• Manage multiple projects simultaneously, meeting deadlines and maintaining high standards.
• Incorporate client feedback and make necessary revisions to achieve desired outcomes.
• Prepare final design files for print and digital distribution, ensuring proper formats and specifications.
• Stay updated on design trends and industry developments to ensure relevant and competitive designs.
• Provide creative ideas and suggestions to enhance overall project quality and effectiveness
• Handled the following projects:
  • Grind for profits
  • Sinangag Express
  • Tutupad ka COOP
  • Believe Peace Project
  • 3rd Asia Pacific Karatedo and Kubudo
  • DSM Nutrition Products Philippines

• Identifying and sourcing winning products for my client's dropshipping business.
• Managing product pricing to ensure competitive and profitable margins.
• Writing compelling and accurate product descriptions to attract and inform potential customers.
• Enhancing product photos to improve visual appeal and drive sales.
• Managing product inventory to maintain optimal stock levels and avoid shortages or overstock.
• Designing and updating the Shopify store to ensure a visually appealing and user-friendly experience.
• Managing the social media accounts of the online store to drive marketing efforts and engage with the audience.

 

• Reaching out to customers who have purchased our product to check on their experience and usage.
• Noting their concerns and addressing any technical issues they may have with the product.
• Conducting product demonstrations over the phone, explaining proper usage, and educating customers to prevent any damage while using the device.

Additionally, I handle customer service interactions via email and chat channels. I am also responsible for managing escalation processes when necessary to ensure that all customer issues are resolved effectively and efficiently.

• Gathering and curating data from various sources, ensuring its accuracy and relevance for AI and machine learning projects.

• Labeling and categorizing data, such as text, images, audio, and video, to provide structured information for AI models.

• Reviewing and refining datasets to remove errors, inconsistencies, and irrelevant information, ensuring high-quality data input for analysis.

• Conducting regular checks and validations to maintain data integrity and ensure compliance with project guidelines and standards.

• Documenting and reporting on data processing activities, including progress, challenges, and results, to project managers and stakeholders.

• Working closely with team members, project managers, and other departments to align data processing efforts with project requirements and timelines.

• Identifying and suggesting improvements to data processing workflows and tools to enhance efficiency and accuracy.

• Participating in training sessions and staying updated on the latest data processing techniques and tools to continuously improve skills and performance.

• Handling day-to-day administrative tasks such as email management, scheduling appointments, and maintaining calendars to ensure smooth operations.

• Assisting in the creation, editing, and uploading of video content and other digital media to various platforms, ensuring it meets the company's standards and guidelines.

• Managing social media accounts by posting content, responding to comments and messages, and engaging with the audience to increase online presence and follower engagement.

• Conducting market research and gathering data on trends, competitors, and target audiences to support the development of effective marketing strategies.

• Providing excellent customer service by addressing client inquiries, resolving issues, and ensuring a positive experience for clients and customers.

• Assisting in the coordination and execution of marketing campaigns and projects, ensuring deadlines are met and objectives are achieved.

• Compiling and analyzing data on social media and content performance, preparing reports to provide insights and recommendations for improvement.

• Offering basic technical support for content management systems, social media platforms, and other tools used by the company.

• Prioritizing and managing multiple tasks efficiently, maintaining a high level of organization and attention to detail.

• Developing visually appealing graphics, layouts, and designs for various digital and print materials, such as brochures, presentations, websites, social media content, and marketing collateral.

• Ensuring all designs align with the company’s brand guidelines and maintaining a consistent visual identity across all materials.

• Working closely with clients and internal teams to understand project requirements, goals, and feedback, and translating these into effective design solutions.

• Managing multiple design projects simultaneously, meeting deadlines, and ensuring high-quality output.

• Brainstorming and conceptualizing innovative design ideas that effectively communicate the desired message and engage the target audience.

• Utilizing graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools to create and refine designs.

• Making necessary revisions based on client feedback and ensuring final designs meet the expected standards and requirements.

• Staying updated on industry trends, competitor designs, and emerging technologies to incorporate best practices and innovative approaches into the work.

• Preparing final design files for print or digital distribution, ensuring proper formats, resolutions, and specifications are met.

• Providing creative input and suggestions during project meetings and brainstorming sessions to enhance the overall quality and effectiveness of the designs.

• I supervised the work-from -home teachers.
• I do call/class listening weekly and have one on one coachings.
• I provide weekly and monthly evaluation of all the teachers.
• I also handle the recruitment of teachers from initial interview, demo classes and final interview.
• I do the trainings for the newly-hired teachers.

• Book, modify, and cancel hotel reservations for customers, ensuring accurate and timely processing.
• Provide exceptional customer service by addressing inquiries and resolving issues related to reservations.
• Upsell additional hotel services and future reservations to enhance the guest experience and maximize revenue.
• Maintain a thorough knowledge of hotel offerings, rates, and promotions to effectively assist customers.
• Process payments and ensure accurate billing for reservations.
• Update and manage reservation systems to reflect real-time availability and customer preferences.
• Collaborate with hotel staff to ensure seamless guest experiences from booking to check-out.
• Handle customer complaints with professionalism and empathy, striving for satisfactory resolutions.
• Stay informed about industry trends and competitors to provide valuable insights to customers.
• Participate in training and development opportunities to enhance sales techniques and customer service skills.

• Provide quality customer service to customers 
• Basic technical assistance to customers who are having troubles with the service
• Sending replacement for damaged items
• Processing payment for users
• Balancing of account (overcharges)
• Upselling additional services

• Provide quality customer service to debit card users
• Balancing of account ( looking for missing amounts)
• Reporting debit cards as lost or stolen
• Activating and closing accounts

• Reach out to property owners to introduce the company’s interest in purchasing their property.
• Offer a clear overview of the purchase process and address any initial questions or concerns.
• Qualify leads by identifying property owner interest and suitability for the company’s acquisition goals.
• Gather essential property information and owner details to assess lead quality.
• Accurately record all interactions and details in the CRM for effective tracking.
• Schedule follow-up calls with the sales team for interested or qualified leads.
• Meet daily or weekly call quotas to support lead generation and acquisition targets.
• Provide management with insights on call outcomes, lead quality, and trends in homeowner interest.
• Maintain knowledge of the company’s acquisition process and real estate market trends to answer basic inquiries.
• Re-engage previous leads with follow-up calls to nurture potential opportunities.

• Conduct outbound cold calls to potential leads within the probate real estate market.
• Identify and qualify prospects interested in selling inherited or probate properties.
• Engage leads with professionalism and empathy, understanding the sensitive nature of probate sales.
• Gather essential property and seller information to assess lead viability.
• Track and update lead information in the company CRM, ensuring accurate and up-to-date records.
• Schedule appointments for follow-up calls or meetings with the acquisition team.
• Meet daily or weekly call quotas to achieve lead generation targets.
• Provide regular feedback to management on call outcomes and lead quality.
• Maintain knowledge of probate real estate processes and company services to address lead inquiries.
• Follow up on previous leads to re-engage potential clients and build relationship

• Teach engaging English lessons tailored to each student’s level and goals.
• Monitor student attendance, participation, and report any issues to SpeakUp.
• Regularly assess student performance, providing constructive feedback and completing progress reports.
• Customize teaching materials to suit individual or group needs.
• Document student achievements and areas for improvement in progress summaries.
• Be responsive to student questions and adapt to their learning styles.
• Participate in professional development workshops to stay updated on teaching methods.

• Accurately input and update data into the company’s database and management systems.
• Review and verify data for accuracy and completeness before entering it into the system.
• Maintain organized records of data entry activities, ensuring easy retrieval and reference.
• Perform data quality checks to identify and correct discrepancies or errors in the data.
• Assist in the preparation of reports by compiling and analyzing data as needed.
• Respond to data-related inquiries from team members and management, providing support as necessary.
• Follow data management policies and procedures to ensure compliance with company standards.
• Collaborate with other departments to gather required data and streamline data entry processes.
• Maintain confidentiality and security of sensitive information while handling data.
• Participate in training and development activities to enhance data entry skills and software proficiency.

• Basic Website Set-up and Designing, connecting custom domain, integration, etc.
• Responds to members’ concerns within 24 hrs.
• SLA upon the receipt of the email.
• Make sure the member’s issue has been acknowledged and resolved.
• Advise members on the necessary steps to navigate their sites.
• Answer members’ questions regarding problems with their accounts

• Responds to member’s concern within the 24 hrs. SLA upon the receipt of email.
• Make sure the member’s issue has been acknowledged and resolved.
• Advise member of necessary troubleshooting steps when they are unable to access their social media accounts.
• Answer member’s questions regarding problems with their accounts. 

• Operate computers programmed with accounting software to record, store, and analyze information.
• Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
• Receive, record, and bank cash, checks, and vouchers.
• Reconcile or note and report discrepancies found in records.
• Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
• Prepare and process payroll information.
• Reconcile records of bank transactions.

• Monitoring and applying a pre-determined set of rules and guidelines to user-generated submissions to determine best if the communication (a post, in particular) is permissible or not.

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis. .
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Answer customer questions regarding problems with their accounts.
• Record information about financial status of customers and status of collection efforts.

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner

• Responds to billing disputes and facilitates credit request by thorough research and historical analysis.
• De-escalating customer’s concern by providing accurate information based on historical analysis and providing solution in a timely manner

• Customer Inquiries & Resolution: Respond to customer inquiries promptly and provide timely, effective resolutions, ensuring customer satisfaction and retention.
• Email Communications: Manage and send clear, professional emails regarding payment failures, account issues, and login or payment concerns to ensure seamless customer communication.
• Ad Hoc Tasks: Take on additional responsibilities and tasks as needed within the scope of the role, contributing to the overall efficiency and success of the team.

• Minimovers Acct.
• Inbound Residential
• Provide good customer service and accurate information to the customer.
• Tracking and Booking services
• Upsell additional products (Boxes and tapes)

• Outbound B2C ( Cold Calling )
• Selling healthy meals around Australia
• Building Rapport to the customer
• Asking credit card details and gaining trust to the customer.
• Putting accurate information to the database
• Making sure to follow the proper call guidelines.

• Handled infomercial accounts and sales acct
• LOB : Inbound and Outbound B2C
• Quality Analyst / Verifier
• Good Training ground ( Sales)
• Certified Customer Sales Representative ( Training , Sales Award Completion and Certification)

• We are here to listen, provide solutions to your problems and pains and to help you achieve your aspirations.
• we scale up and scale down seamlessly.
• We integrate local and remote teams and rapidly deploy solutions.
• Solutions that reduce time to market, eliminate costs, drive productivity and provide environments for experimenting with machine learning and AI

• Team recruitment and supervision. Should be able to effectively recruit, coach and supervise their own team of sales coordinators and ensure productivity
• Place outbound calls, particularly to companies in English-speaking countries such as Australia and the US to set appointments for online presentations or calls
• Proper encoding/updating of lead details into CRM database, including notes of telephone calls
• Lead Research 

• Outbound cold calling
• Consummate aspirants should have proven Global Distribution System (GDS) experience, excellent customer service skills and confirmed successful Sales record.
• highly trained and experienced cruise/travel consultants who intimately understand the needs and desires of both novice and experienced cruisers and vacationers.
• Hit the Target quota

• Qualify leads from marketing campaigns as sales opportunities
• Contact potential clients through cold calls and emails
• Present our company to potential clients
• Identify client needs and suggest appropriate products/services
• Customize product solutions to increase customer satisfaction
• Build long-term trusting relationships with clients
• Proactively seek new business opportunities in the market (weekly/monthly/quarterly) sales results

• Outbound Calls around Australia
• Offering energy plans to deliver the lowest price renewable power solution for businesses, and supporting them transition to 100% renewable power

• Research potential industry and generate leads according to our selection criteria.
• Conduct thorough research on identified leads to determine their suitability.
• Initiate contact with potential leads through outbound calls, emails, social media messages, and other communication channels.
• Attempt to contact prospective clients who you have been unable to contact.
• Maintain accurate records of all communications.
• Analyze and report on lead generation metrics to track progress and identify areas for improvement.
• Stay up-to-date with industry trends and best practices for lead generation.
• Overall become the responsible person for generating new business opportunities by setting up appointments with potential clients.

• Lead Generation – contacting email lists of Managers from different Aged Care companies using email templates
• Prospecting and Qualification – look for prospect clients that would be needing the HR recruitment service within Perth
• Sales Presentations – meet with prospect clients via video conferencing and provide proposals for the service.
• Close deals and establish strong business relationships with clients.
• Market Research: Stay informed about industry trends, competitor activities, and market developments to identify opportunities for growth and innovation.

• Making outbound calls to get customer details
• Qualifying leads
• Set an appointment with qualified prospects

• Handling customer inquiries about email (i.e. email bounce back) and password reset
• Ensure KPI's and customer's end to end needs are met
• Ensure there are no delays on email and report within the day

• Handling customer inquiries through phone
• Offer services
• Upgrade customer service

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Ensure no fraudulent activity on customer account
• Provide neccesary resoultion for changing of PIN fs theres is a fraudulent activity.
• Proper invistigating on customer account.
• Deactivating and activating credit cards.

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Technical troubleshooting upon identifying there are account issues in the customer's account.
• Provide neccesary resoultion for changing of PIN and phone numbers.

• Handling customer inquiries through phone
• Ensure KPI's and customer's end to end needs are met
• Educate customers about their bill and service.
• Technical troubleshooting upon identifying there are account issues in the customer's account.
• Upgrade service level and make sales.

• Ensure no error is found on the system to avoid fire
• Promote tailor-fitted solutions to help the customer save money on their electric bill
• Educate customers about their bill to resolve disputes
• Technical troubleshooting upon identifying there are account issues in the customer's account

• Account Manager || June 2019 - November 2021
  • Tracking orders from dispatch to successful delivery
  • Ensure that all orders are well taken care of and have no issue upon delivery
  • Handling invoice disputes, like overcharges and payment before the delivery
  • Handling weekly/monthly meetings with the Account Owner, Director, CEO, VP, warehouse Managers
  • Order entry and locating piece based on BOL
  • Provided quotes to account and designers
• Billing Support || August 2019 - July 2021
  • Take inbound calls and outbound, emails, track orders

• Invoice disputes
• Outbound call for outstanding invoices
• Update clients tracker
• Data entry
• Sending outstanding invoices through email
• Invoice process
• Collect and process payments

• Attending Client Meeting
• Attending Weekly Calibration
• Weekly coaching agent for opportunities and performance basis
• Securing daily attendance to pass LOB's interval
• Taking escalated calls, chat and email
• Assisting agents when it comes to process base from LOB's processes and policies

 

• Taking closed cases to appeals. 
• Reviewing closed cases if qualified to be granted or denied for an appeal reason.
• Reviewing seller's performance and reviewing invalid defects and negative feedbacks.

 

• Attending Client Meeting
• Attending Weekly Calibration
• Weekly coaching agent for opportunities and performance basis
• Securing daily attendance to pass LOB's interval
• Taking escalated calls, chat and email

 

• Receiving calls for billing inquiries and billing disputes. 
• Assisting customer for getting new orders or starting new services. 
• Offering company's services.

Job Description: Outbound interaction via call, email or chat to generate sales revenue. Assisting customer/pros submitting request Home or Non-Home Care Service from US.

• Approving travel documents for the traveler

• Tracking order of customers
• Discussing charges and billing
• Processing refunds
• Inbound, Outbound and ticketing

• Handled Covance project
• Handled Inbound calls and Chat support 
• More on speaking to Covance employees to reset their password, troubleshooting their device

• Inbound calls, outbound and chat support
• Discussing about the reservation of the customer and also making changes on the reservation

• Handled inbound calls, emails and chats
• Processing refund, replacements and tracking orders for the customers

• Audien hearing is about hearing aids for the elderly Stayed for 3 months as a virtual assistant Handled email support, chat support and sometimes phone calls More on processing refunds and replacements

• Assisting riders regarding fraudulent activities on their account
• Assisting drivers regarding account take over and stolen earnings on their account

• I worked as an outbound Sales agent for both non voice and Voice account.

• I started as an agent for 2 yrs.
• Subject Matter Expert for 3 yrs
• Promoted for an Associate trainer position for 1 year before I resigned.

• I was one of the pioneers of the company and I was part of the support team (supervisor).

• Verify customers daily bank transactions.
• Provided assistance in filing fraud claims on their account.
• Handled 50-60 calls a day gave customer excellent resolution
• A constant top 10 CSAT achiever

• Managed emails in a timely manner
• Processed orders accurately and skyrocketed their sales
• Outbound calls to dormant clients to do business with the company again

• Teaching Japanese students the English language

• Process rental collections on the property
• Doing outbound calls to tenants for rental payment updates
• Process lease renewals and expiration
• Making calls and set up accounts for the rental properties with the utility companies
• Process work orders for unit repairs
• Answer phone calls for all other concerns

• Provides excellent Administrative Assistant / Loans Processing Assistant/ Escrow Assistant, ensure validity of borrower's information.
• Process verification of employment
• Request evidence of insurance and updating of master insurance
• Doing outbound calls to borrower's company for validation of information
• Requesting verification of account through borrower's bank • filing of documents and sending it for verification
• Doing outbound calls for follow up with the documents
• Merging of documents into 1 file
• Request titles, payoffs, and escrow conditions

• Call out leads from CRM
• Set appointment for Real Estate Agents
• Answer emails and text messages inquiry and concerns

• Worked as an Admin Assistant for a brokerage company
• Interacts with social media platform like Facebook and Instagram, answering comments and messages
• Create email templates for emails and text messages for agents
• Creates promotional emails
• Creates designs for agents celebrations like birthdays, anniversaries and home anniversaries using basic Canva
• Onboarding new agents
• Data encoding
• Call out leads and agents for appointments and seminars
• Receiving phone calls
• Record agents data and sales

• Worked as an Admin Assistant / Sales for a Credit repair company
• Incharge of social media functions like posting promotional campaigns and inteactions
• Create promotional emails and text messages to clients and leads
• Data encoding
• Answer phone calls
• Interview applicants for office position
• Answer phone queries about due dates/ services status and updates

• Process insurance application for nursing facility patients to cover their stay in the facility.

• Ensure each prospective client and potential customer has a positive experience with our company
• Take the initiative to learn about the company and grow within the role
• Prioritize which appointments take priority over others to maximize revenue
• Field incoming phone calls and convert 50% or more to appointments
• Develop and distribute reports of each day’s appointments
• Use Microsoft Office suite to manage various aspects of the job
• Demonstrate a pleasant disposition with each prospect
• Properly explain the products and services to prospective customers when making appointments
• Complete required call sheets at the end of each day

• Maintains customer relationship by responding to inquiries; documenting actions.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Managing Clients Appointment / Data Entry Work / Check on her Schedule

• Provide clear and concise solutions/ instructions to customers

• Knowledge in providing instructions through the process provided by the client, making sure that the customer understands the procedures by giving clear and concise instructions.
• Knowledge in handling billing and other general concerns of the customers.
• Reading the ledger, explaining subscriptions, etc. in a concise and helpful manner.

• With years of experience in Technical Support and Customer Service, knowledge in handling people in terms of the following:
• Ensure that employees follow the company’s policies and procedures
• Manage individual and team scorecard per month Monitor, assess, and provide feedback about employee's performance
• Handle Escalations

• Knowledge in scrutinizing information or reports through data analysis tools like Microsoft Excel, updating statistics related to the company’s revenue, transforming raw data for lead generation mailers.

• Work closely with sales teams to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities in accordance with approved sales management guidelines.
• Prospect for new business through a high volume of cold calling and following up with prospects as previously identified.
• Identify qualified prospects and navigate company structures to identify key decision makers and influencers.
• Keep accurate records in our CRM and build client profiles by updating client information and managing sensitive client and prospect data.

• Social Media Manager
• Customer Service
• Admin Tasks
• Lead Generation

November 2022 - present

• Collaborate with esports tournament organizers to ensure content is correctly set up for GRID to collect data
• Communicate with clients, answering questions and solving issues where required
• Help improve the GRID product suite based on customer feedback and defects you’ve identified
• Record data quality issues and process issues
• Take responsibility for daily customer relations to support GRID’s vision of providing unparalleled world-class customer service and support, including interacting with customers and answering customer inquiries or issues via email, live chat (Slack, Skype, Discord, Teams)
• Expand on game and GRID product knowledge to improve our service quality
• Contribute daily to our knowledge base to share your knowledge with grid employees, partners, and customers

 

• Reaching out to prospect dental offices for Demo and possible Sale.
• Updating database with new information.
• Gathering important information needed on client's demo.
• Sending emails to prospect clients and following up on their schedules.

• Assisting customers on their credit card application.
• Providing status of the credit card application.
• Analyzing application for possible re-evaluation.

• Leads and manages the team to provide optimal execution of call center operations activities
• Conducts performance management activities for team members supervised. Conducts timely planning, assessment, and feedback meetings as stipulated in the company's performance cycle.
• Handles escalation calls from CSR's as, exercising discernment on whether or not individuals are capable of handling complex customer calls.
• Prepares reports on top and bottom performers and cross-checks this with overall metrics for the account/program.
• Brainstorms with fellow Team Leaders and the Operations Manager to discuss various issues/problems faced by their respective teams Customer Care

• Taking inbound call, assisting customer with their billing, basic technical issue, and ordering.
• Passing KPI such as AHT, CSAT, Sales, NPS following company standard quality.
• Performing critical thinking to resolve customer's reason for calling.

• Answered Inbound Calls and booked hotel, flight, and car reservations

• Responsible for assisting customers in processing their payment and sending them their ebill
• Assisted Customers with refund requests when needed and escalated disputes in their bill to my Manager or team lead
• Upsell customers with our plans that fit their monthly usage and budget
• Educate customers regarding their usage and the charges in their bill
• Assisted customers in troubleshooting their handsets
• Created Job Orders for Internet service connections for Boutique businesses in Australia.

• Responsible for addressing and troubleshooting customers' concerns with their Windows PC/Laptop
• Assisted customers in updating their Windows Software
• Identified and reported bugs from the Windows software update to Microsoft Software Engineers
• I contributed 90% Customer Satisfaction Rate consistently  to our team

• Responsible for addressing and troubleshooting customers' concerns with their Play Store account
• Assisted customers with refund requests and account recovery when needed
• Identified and reported bugs from the Play Store App to the play store developer.
• I contributed 90% Customer Satisfaction Rate consistently  in our team.

• Responsible for Account Management and Client Engagement
• Developed and implemented more strategic and measurable department KPIs
• Responsible for lead generation
• Managed and mentored team of 10 full-time sales representative

• Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
• Reach out to passive candidates and schedule Interviews with my Managing Director or Sr. Recruiter.
• Served as a liaison between Sales and Recruitment
• Conduct Interviews for Sr. Level Executive and Support roles
• Do write ups for candidates and submit them to the client
• Shortlist candidates and Input them in the CRM

• Led and implemented Sales and Marketing Initiatives and projects
• Responsible for Administrative task such as Record Keeping, Bookkeeping and Customer Relations Management
• Served as a liaison between Sales, Marketing, Suppliers, Customers and Investors
• Responsible for the entire project management cycle, from Initiating and planning to executing and closing the process
• Negotiated and Purchased items from big box retailers
• Responsible for web development and partnership with eCommerce platforms in the Philippines such as Lazada and Shopee.
• Created strategic Proposal to potential investors

• Responsible for sourcing, screening, verifying, and reference checking candidates from Senior Level to Support roles in the IT, Public Accounting and Supply Chain field
• Reach out to passive candidates
• Served as a liaison between Sales and Recruitment
• Conduct Interviews for Senior Level Executive and Support roles
• Do write-ups for candidates and submit them to the client
• Shortlist candidates and Input them in the CRM

• Performed Outbound Sales, Appointment Setting, Lead Generation and Social Selling
• Responsible for Account Management and Client Engagement
• Updated and Input the Client information in the CRM
• Conducted Discovery Call and send proposal to Qualified Clients
• Conducted Research and Prospecting to find new clients and fill our sales pipeline.
• Championed our services to clients and closed 5 accounts within 12 months.

Customer Service Representative || June 2018 – January 2019

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.

Subject Matter Expert || January 2019 – May 2019

• Providing knowledge, resources and information to support agents.
• Address customers concerns accurately and timely.
• Assist advisors with material request and account updates.

Global Partner Support Specialist || May 2019 – July 2020

• Provide assistance to Tier 0 partners in transitioning to the new partnership platform.
• Assist partners in creating/modifying their business model according to Microsoft’s standards.

Quality Specialist || August 2020 – April 2021

• Participates in design of call monitoring formats and quality standards. 
• Performs call monitoring and provides trend data to site management team. 
• Uses quality monitoring data management system to compile and track performance at team and individual level. 
• Performs monitors of customer care email responses. 
• Participates in customer and client listening programs to identify customer needs and expectations. 
• Provides actionable data to various internal support groups as needed. 
• Coordinates and facilitates call calibration sessions for call center staff. 
• Provides feedback to call center team leaders and managers. 
• Prepares and analyzes internal and external quality reports for management staff review. 
• Perform other duties as assigned.

• Keep the classroom under control.
• Develop lesson plans.
• Establish and enforce a set of rules for the classroom.
• Keep parents updated on their child's progress.
• Prepare students for standardized tests.
• Monitor the halls in between classes.
• Encourage students to learn as much as they can.
• Recognize problematic behavior in students.

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.

• Served as an Executive Administrator, managing transaction coordination, listing updates via Bright MLS, and contract creation.
• Handled lead generation, social media management, and clerical tasks to support real estate operations efficiently.

• Streamlined client communication and marketing operations through REX Software, Adobe Suite, and Wix, managing campaigns, databases, and digital materials.
• Oversaw social media, advertising, and reporting to enhance engagement and support sales initiatives.

• Provided essential administrative support, including document preparation, data entry, and onboarding, while also coordinating customer relationship processes.
• Contributed to marketing efforts by creating collateral, managing digital content, and ensuring consistent branding across all platforms.

• Checking the availabilities of their medication in different pharmacies.
• Verifying their prescriptions.

• Assisting the students and instructor to access the website and do their assignments.
• Helping the customer to check their network service.

Customer Engagement & Sales:

• Manage inbound and outbound calls to introduce and promote client products to prospective and existing customers.
• Effectively present product features, benefits, and pricing to drive customer interest and secure sales.
• Handle objections and provide tailored solutions to meet customer needs.
• Close sales opportunities with potential leads provided by the client or generated independently.

Lead Generation & Prospecting:

• Leverage social media platforms and online tools to identify, qualify, and nurture targeted prospects.
• Maintain a consistent pipeline of leads and ensure timely follow-ups.
• Collaborate with the client to refine targeting strategies for maximum conversion.

Transaction Processing & Documentation:

• Process payments, invoices, and orders accurately using the client’s designated programs and systems.
• Update and maintain CRM records to reflect the latest interactions, sales activities, and customer details.
• Ensure compliance with data accuracy and confidentiality standards.

Reporting & Administrative Support:

• Prepare regular sales activity reports, performance metrics, and market feedback.
• Assist with ad hoc tasks such as data entry, website updates, and administrative reporting as required.
• Provide feedback on customer trends and potential areas for business improvement.

Collaboration & Continuous Improvement:

• Work closely with the client’s team to align sales strategies with overall business objectives.
• Participate in training sessions and stay updated on product knowledge, sales techniques, and industry trends.
• Contribute to team initiatives and support cross-functional projects to enhance productivity and client satisfaction.

• Handled a high volume of inbound calls with professionalism and efficiency, ensuring positive customer experiences.
• Managed activation calls with a strong focus on upselling products and services, consistently achieving sales targets.
• Seamlessly transitioned customers to support services when necessary, maintaining continuity and satisfaction.
• Provided clear and accurate information regarding products, services, and promotions.
• Documented customer interactions, ensuring accurate records for follow-ups and account management.

• Delivered professional customer support, assisting clients with inquiries, issue resolution, and account-related requests to ensure a positive client experience.
• Managed and processed balance transfer transactions, ensuring accuracy, compliance with company policies, and timely execution.
• Provided guidance to customers on commission structures related to balance transfers, clarifying terms and ensuring transparency.
• Maintained detailed transaction records and client communication logs to support accurate reporting and audit readiness.
• Collaborated with finance and operations teams to reconcile commissions, resolve discrepancies, and streamline processes.

• Oversaw and managed multiple accounts, including inbound, outbound, and non-voice teams, ensuring service quality and adherence to KPIs.
• Conducted interviews and screening processes for new hires, contributing to talent acquisition and workforce growth.
• Prepared and presented daily and weekly performance reports directly to the company owner, providing actionable insights and recommendations for operational improvements.
• Supervised and trained team members, fostering a culture of accountability, continuous learning, and professional development.
• Implemented and monitored workflow processes to streamline operations, improve efficiency, and enhance customer satisfaction.
• Coordinated with cross-functional teams to ensure alignment with company objectives and client expectations.
• Acted as a primary point of escalation for client or operational concerns, resolving issues promptly and professionally.

• Deliver high-quality English instruction to students primarily from Japan, while also teaching learners from Thailand, Taiwan, South Korea, and other countries.
• Design and customize lesson plans to meet the specific needs, cultural backgrounds, and proficiency levels of students, focusing on conversational fluency, grammar, writing, listening, and reading comprehension.
• Incorporate engaging teaching methods such as role-playing, interactive exercises, real-life scenarios, and digital tools to enhance learning outcomes.
• Assess student performance through regular evaluations, providing constructive feedback to encourage improvement and boost confidence.

• As a certified ESL teacher with TEFL license, I was teaching English for my full-time job
• I have taught basic English and Advance Business English for adult professionals and children.
• I also included IELTS/TOEFL for my repertoire which I was able to study and teach them on how to ace their examination.
• I always make sure to give my best advice to the students, I also type the corrections on the chat box which is very convenient for both parties.
• I always get a very high score when it comes to teaching skills, and for being an online tutor since 2013,
• When it comes to teaching, I adjust myself depending on the level of the students
• I can give advice on which part that they need to enhance, to review, to practice but at the same time I always make sure that it is a good experience for them
• For younger students I can make it fun
• For adults I make it formal and relatable/applicable to their work or everyday life.

As a student of AmazeNation, I had the opportunity to work with an Amazon seller client who entrusted me with both product research and account management responsibilities. My primary role as an Amazon VA Specialist was to identify winning products with a high potential for profitability. Product Research Process Using the client’s paid Helium 10 subscription, I followed a systematic process: 1. Keyword & ASIN Validation ◦ I would begin by searching for a specific keyword or product ASIN (e.g., “Wooden Butterfly Display”) on Amazon. ◦ The target keyword needed to appear in at least 90% of the Amazon search results to ensure strong search relevance and visibility. 2. Helium 10 Black Box Filtering ◦ I used Helium 10’s Black Box tool to apply filters based on the client's specific criteria such as: ▪ Review Count ▪ Review Rating ▪ Best Seller Rank (BSR) 3. Revenue & Price Analysis ◦ I evaluated monthly revenue and pricing data to ensure alignment with the client’s financial goals. 4. Product Qualification ◦ Once a product met all the above criteria, I compiled its information in our shared Excel sheet. ◦ I also checked for additional qualifications: ▪ Patent or trademark restrictions ▪ HAZMAT status ▪ PPC eligibility ▪ Whether the item was breakable or electronic ◦ If the product passed all checks, I would then present it to the client for final approval. I built a strong, trust-based relationship with the client—working with them felt more like collaborating with a friend. Account Management Responsibilities In addition to product research, I served as the Amazon Account Manager. I handled a wide range of daily, weekly, and monthly tasks to maintain and grow the client’s Amazon business. Daily Tasks • Responding to Buyer-Seller Messages • Answering Product Questions on Listings • Commenting on Positive and Negative Reviews • Replying to Customer Feedback • Confirming and Refunding Orders • Manually Shipping Orders • Monitoring and Analyzing Amazon Advertising Campaigns Weekly Tasks • In-depth Analysis of Amazon Ads Performance • Inventory Updates • Listing Performance Analysis • Continued Product Research Monthly Tasks • Keyword Research • Listing Optimization • Competitor Monitoring • Creating New Product Images Overall, my experience at AmazeNation helped me develop strong proficiency in Amazon FBA operations, Helium 10 tools, and e-commerce account management. I consistently delivered value by blending data-driven research with responsive customer and account management.

• With the use of the training that I got from V1, I was able to learn so many rebuttals to answer the curiosities of the potential sellers.
• I was able to learn the importance of the cold calling business in real estate, aside from that they have trained us to use google calendar, e-mail sorting, and Real Estate contract listing.
• I enjoyed being a cold caller even with a time tracker.
• I have learned some skills in being a cold caller such as.
  • Familiarize the script! They have provided me with rebuttals; I always made sure to provide reasonable answers regarding their question 
  • One of my strategies is to think of them as my friend. - Yes, they are strangers but, if I talk to them, it was as if I was like a friend then we would feel comfortable.
  • Building rapport, Tonality, Empathy - Sounding too dead during a call is a no-no, I am delighted that my personality and the way of talking is very friendly.

• I also experienced working in Verizon Online, I was assisting customers with internet connection issues, and computer issues, the Verizon customers were calling me.
• I helped them with their technical difficulties over the phone, it is difficult and challenging cause we cannot see their computer and physical set up.
• I give them step by step procedure to fix their internet issues, with it I enhanced my patience, communication skills, customer service and satisfaction.

• Responsible for responding to caller inquires for available properties, inquiries from owners/tenants of managed properties, assist in generating maintenance services requests and others via ticketing system on both Buildium and Zendesk

• To provide customer suporrt via chat platform and upsales

• As an agent, to invite propective clients to attend orientation for a potential job placement for a U.S. based company

• To invite and secure seating for potential prospects for the position of insurance for a U.S. based insurance company

• To address customer issues on the online selling platform format.
• Resolve issues between seller-buyer transactions.
• Recommend best format to use on website to ensure maximum exposure and guaranteed sale

• To resolve customer issues with billing, channel line-ups, customer complaints, troubleshoot technical problems with channel feed and digital box issues

• To offer and make available customer's choice of hotel, and provide best and affordable choices and ensure reservations are completed.

• To process back end credit checks for loan applicants in the U.S.