A Quick Primer on Social Safety Nets in the Philippines (And What They Mean for Your Remote Staff Here)

• Aubrey finished a degree in Marketing Management. She has worked for almost two years in the BPO industry as a Cold Caller and as a Customer Service Representative/Sales Representative.
• She handled various accounts such as health insurance, car insurance, real estate, and telecommunications.
• She has provided customer service and technical support through inbound and outbound calling.
• Overall, she was exposed to the following tasks:
• telemarketing
• cold calling
• customer handling
• lead generation
• upselling
• data entry

She is proficient with the following software/tools:

Microsoft Office/365 - Outlook, Teams

Google Docs, Spreadsheets

Salesforce

Trello

Asana

Aircall

She is available to start immediately and is amenable to work at any time zone. Predictive Index Behavioral Profile - Adapter

Strongest Behaviors

• Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
• Drive to protect the company against risk by doing things in general accordance with established standards.
• Operationally, as opposed to socially, focused. Thinks about what needs to be done, and how to do it well, and generally follows that execution plan.

Behavioral Summary

Aubrey Kaye is likely equipped with a diverse behavioral range that provides adaptation from one situation to the next. She may desire to take the lead on a project but is also comfortable accommodating the desires of others and allowing others to assume control – provided the task gets executed correctly.

In most circumstances, she is accustomed to thinking before speaking and will generally relay information in a factual and direct manner to peers and superiors. From time to time, her behavior may come across as challenging the status quo, and at times, she is comfortable following the rules.

• Marvin has a bachelors degree in Mechanical Engineering and was a former OFW and has been working for almost 10 years in the Manufacturing, Travel, Aviation, Tourism and Retail industries were he handled and performed roles such as Reservations Sales Representative, Customer Service Agent, Customer Service Associate, Sales Associate and Sales Personnel.
• He was exposed to the following tasks:
  • Phone Support - Inbound and Outbound calls
  • Email and Chat Support
  • Customer Service
  • Sales
  • Basic troubleshooting
  • Administrative taks
• He is proficient in using tools such as 
  • Microsoft Office Applications (Word, Excel, Powerpoint, OneNote),
  • Zendesk
  •  Slack
  • Skype
  • Zoom
  • MS Team
  • GDS
  • Sabre
  • Amadeus
  • Google apps.
• He can start ASAP, amenable to working any shift and open to any full-time or part-time roles.

Predicitve Index Profile - Altruist 

Strongest Behaviors

• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
• Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
• Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.

• Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
• Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.

Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Marvin is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Marvin gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

• Maika has been working for 4 years. She started as a Customer Service Representative/Retention Sales Specialist in a BPO company before she graduated college in 2019. After she finished her degree in food technology, she worked as a Quality Assurance Inspector at a local manufacturing company. She then worked remotely as a Virtual Executive Marketing Assistant and Social Media Manager mostly to real estate businesses in the US.
• She has worked part-time for a company based in California. Her digital marketing tasks include developing social media campaigns, updating social media content across all channels, scheduling posts, events, and updates, and responding to reviews online.
• Overall, she is confident in performing the following:
  • social media management
  • content creation
  • graphics designing
  • photo and video editing
  • web designing
  • SEO
  • email marketing
  • customer service
• She has experience running paid ad through meta and has done organic Ads via Google Mybusiness 
• The maximum budget that she handled was at around 300 USD for 10 days for an open house campaign for real estate that leads to increase of number of expected attendees atleast 30 percent and has been able to sell a property 
• She has also done competitor analysis and social media analytics 
• She has also executed administrative tasks such as appointment setting, cold calling, and database management.
• She is proficient in the following tools/software applications:
  • Facebook, Instagram, Twitter, LinkedIn
  • Google MyBusiness
  • Meta Ads
  • Mailchimp
  • Trello
  • Salesforce
  • WordPress
  • Canva
  • Photoshop
  • CapCut 
  • DocuSign
  • Microsoft Office
  • Google Suite
• Maika is available to start immediately and is amenable to working the day shift for a part-time or full-time position.

Predictive Index Behavioral Profile - Promoter
https://predictiveindex.com/reference-profile/promoter/

Strongest Behaviors

• Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
• Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur.
• Teaches and shares; often working collaboratively with others to help in any capacity.

Behavioral Summary

Maika Mae is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

Her work pace is faster-than-average and she can learn quickly, but rather generally, if left on their own. Because of their strong social orientation, group learning, mentors, and coaches are most effective.

 

• Crist took Computer Science in college and has been working for 10+ years. He joined local companies like BPO and staffing. He handled different positions such as Inbound Sales and Billing Specialist, Sales Support, Customer Experience Senior Associate, Team Leader, and B2B Sales Executive. He started his freelancing career in 2022 and worked with US clients
• Throughout his career, he proficiently supported the following: 
  • Sales support
  • B2B sales
  • CRM management
  • Customer service (phone, chat, and email)
  • Coaching and Training
  • Appointment setting
  • Lead generation
  • Billing
  • Email management
  • Data Entry
• During his BPO days, he was one of the Top Performers for Fiscal Year 2020-2021, Top Seller’s Club Performer in 2020, and has been the Team’s POC for almost a year. He was also awarded Spectrum Role Model of the Year.
• He is proficient in Avaya, Salesforce, HubSpot, DocuSign, Google Suite, Canva, Microsoft Office Apps, Shopify, Zendesk, Mailchimp, and Zoho.
• Crist is available to start immediately and is amenable to working the day shift for any part-time or full-time position.

Predictive Index Behavioral Profile - Collaborator 

Strongest Behaviors

• Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
• More interested in people, building relationships, and teamwork than technical matters. Generally affable, optimistic, and trusting.
• More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.

Behavioral Summary

Crist Vermont is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings. This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

Patient and relaxed; is a particularly tolerant and understanding listener. People find this individual easy to talk to and feel no pressure or impatience from this rather easygoing, accepting person. 

• MJ has a total of 12 years working experience handling roles like Executive Assistant, and Recruiter Administrator within manufacturing, oil and gas, and web hosting companies 
• She is experience handling clients based in Africa and US 
• She has in depth experience with back office administration as well as recruitment processes which include 
  • Calendar Management 
  • Email Management 
  • Taking Minutes of the meeting 
  • Scheduling applicants for interviews 
  • Reviewing applications 
  • Helping hiring managers for setting up appointments
  • Preparing training materials 
  • Liaising for onboarding candidates 
  • Doing clerical and data entry tasks 
• She is hiring for Data Specialist, IT, SEO, Executive Assistant, and Facility Maintenance Engineer
• She has also experience with arranging expatriate visa papers and working permits
• She is a confident user of 
  • Microsoft
  • Outlook
  • Google Suite
  • Excel
  • Canva
  • Slack 
  • Asana
  • QuickBooks
• She can start as soon as possible 

Predictive Index Behavioral Profile- Guardian
https://www.predictiveindex.com/reference-profile/guardian/ 

Strongest Behaviors

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary 

• A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Marijoy will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Oliver has an associate degree in Computer Systems & network technology. He has been working for 10 years in the BPO and IT industries supporting both Australian and US clients. He has handled different roles such as Senior Cloud Site Reliability Engineer, Technical Application Support Engineer, Service Operations Analyst L2 (NOC & Desktop Support), and L3 System Administrator. He has acquired both ITIL Foundation Certification and Microsoft Certified Windows 7 Certification. His expertise is in line with infrastructure and databases. He has performed the following tasks:

• Maintaining, restoring, and doing back-ups for the database
• Handling application support in the US under a Financial account
• Support exchange servers and office365 set-up
• Supporting end-users issues with Active Directory, company servers, backup & restore messaging, and security software installation under the workstation

One of the highlights of his career was when he was given a commendation along with his other teammates when they handled and solved a complex issue of their client. 
He is proficient in using the following tools/software:

• Windows Servers (2008, 2012, 2022)
• SQL Management Studio
• Windows 7, 10 & 11
• Office365
• Active Directory
• Azure Active Directory
• Hyper-V & VMware
• Microsoft Office 
• ServiceNow
• Oracle

He needs 2 weeks' notice to start
He is amenable to working on a dayshift schedule for any full-time role. 

Predictive Index Behavioral Profile- Collaborator

Strongest Behaviors

• Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”

• Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
• Teaches and shares; often working collaboratively with others to help in any capacity.

Behavioral Summary

Oliver is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

Oliver is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

 

Jestoni has a bachelors degree in mechanical engineering. He is a licensed engineer for 9 years now.

He has worked with clients locally, from Japan and the US. The industries he worked on include construction and manufacturing.

He is skilled in the following:

• HVAC Design 
• HVAC Engineering
• Project Management
• Project Planning
• Project Engineering
• Estimation

Software he has used include:

• AutoCAD
• Microstation
• TFAS CAD
• PlanSwift
• BlueBeam

One of his greatest achievements is working on-site on a project in Tokyo where he accomplished different tasks that included designing MEPF layouts, preparing and reviewing design calculations, and drawings for CAD inputs, site supervision and preparing engineering reports.

He handled projects wherein he did load calculations and did them manually.

He is also adept in creating mechanical take-offs and estimations.

He is available to work full-time and can start ASAP.

Predictive Index Behavioral Profile - Artisan

Strongest Behaviors

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.

Behavioral Summary 

Jestoni is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise.  Works at a steady, even pace, leveraging their background for the betterment of the team, company, or
customer. 

He is reserved and accommodating, expressing himself sincerely and factually. In general, he is rather cautious and conservative in style, skeptical about anything new or unfamiliar or any change in the traditional way of doing things. Possessing the ability to strongly concentrate on the job at hand, they are most effective when given uninterrupted blocks of time. Has better-than-average aptitude for work that is analytical or technical in nature.

• Karl finished a bachelor's degree in information technology. In his college days, he once experienced spending his short vacation to take on a part-time job while waiting for the second semester to commence. For three months, he has maximized his time to earn money while working as an Usher/Porter in a local retail company. It is where he started providing customer service.
• He is married with 2 kids.
• He formally started his career as a Technical Support Representative where he has provided customer support through inbound and outbound calling.
• He has catered to clients in the US and Canada.
• He was also exposed to sales in offering products to the customers.
• He was awarded as a top performer.
• He is proficient in the following tools:
  • CRM - Microsoft Dynamics CDAX
  • VoIP - Genesys Cloud
  • Remote Tool - Rescue+ App
  • Sales Tool - Global Newton
  • Microsoft Office (Excel / Word / PowerPoint / Outlook )
• He is available to start immediately and is amenable to work in any time zone for any full-time or part-time positions.
• Karl is one of our previous RemoteCon. 

Predictive Index Behavioral Profile - Individualist


Strongest Behaviors 

• With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.
• Patient, stable, and consistent; does things generally systematically and is not inclined to change these systems. Dependable, relatively consistent and works best in familiar environments, with familiar people.
• Generally takes each day as it comes, greeting it with few worries and relaxed demeanor, particularly if there’s some predictability involved.

Behavioral Summary 

Karl is independent and individualistic in thinking and behavior. He has strong ideas and opinions and expresses them with confidence and certainty.

Having a willingness to take risks, he is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.

In expressing and acting on their ideas, Karl is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set, they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.

• Abigail has worked for 6 years in different companies from BPO, Retail, Real Estate, and Healthcare. She handled different positions such as Medical Scribe, Amazon Supplier Outreach Specialist, Amazon FBM and FBA, Real Estate Agent, Medical Coding Instructor, and Benefit Claims Processor. She graduated with a Bachelor of Science in Nursing. She started her freelancing career in 2019 and worked with clients from the US and Australia. She supported the following tasks:
  • Admin support - records management, data entry
  • Store management
    • product listing, inventory management, product research, content creation, quality assurance
  • Handling medical records
  • Handling patients' records
  • Ensure all documentation follows the facility's guidelines and standards
  • Processing claims
  • Back-office support
  • Customer support
• She is proficient in systems such as NextGen EHR, Health Fusion, Microsoft Office, Slack and e-commerce platforms.
• She is available to start immediately, and she is amenable to working the day shift for any part-time or full-time position. 

Predictive Index Behavioral Profile - Guardian

Strongest Behaviors

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Abigail will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

• Brenda started working in 2017 in the BPO industry as a Customer Service Representative for 3 years. She provided customer support to US-based clients via chat, email, and phone calls.  She was exposed to processing orders and resolving various issues such as troubleshooting Amazon devices.
• Since May 2021, she has been working as a General Virtual Assistant to a client based in New York and has now only been rendering 1-2 hrs./week. Her tasks include data entry, creating invoices using QuickBooks, and other administrative duties.
• While working as a General VA, she has worked as an E-commerce Virtual Assistant for 2 years for a US-based importer company. Her tasks include:
  • product listing
  • product optimization
  • order processing
  • inventory management
  • customer service - process refunds 
  • onboarding a new eCommerce account
  • graphics designing
  • SEO
• Some of the e-commerce software/platforms she is exposed to are the following: Shopify, Overstock, Pier1 Import, Michaels Store, and Wayfair.
• She is also proficient with eBay Seller Hub, Zik Analytics, Adobe Photoshop, MS Excel, Salsify, QuickBooks, Microsoft 365, Notion, and Airtable.
• She is available to start immediately.

Predictive Index Behavioral Profile - Artisan
https://www.predictiveindex.com/reference-profile/artisan/

Strongest Behaviors:

• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.

Behavioral Summary: 
Brenda is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

She is reserved and accommodating, expressing themself sincerely and factually. In general, she is rather cautious and conservative in style, skeptical about anything new or unfamiliar or any change in the traditional way of doing things. Possessing the ability to strongly concentrate on the job at hand, she is most effective when given uninterrupted blocks of time. Has better-than-average aptitude for work that is analytical or technical in nature.

• Anne acquired a degree in Information Technology and landed Sales Coordinator roles in local food equipment and chemical companies. She has 7 years of collective experience in performing the following:
  • Coordinating training and scheduling for up to 60 sales staff
  • Maintaining supplies of sales presentation materials
  • Preparing proposals, sales orders, and quotations
  • Monitoring sales and budget
  • Answering  queries via telephone, email, and messaging app
• She is a Civil Service Passer at the Professional level in the country.
• She is adept with SAP Business One, NetSuite, Microsoft Office Apps (Word, Excel, PowerPoint, Outlook, Teams), Google Suite (Document, Spreadsheets, Calendar, Drive) Adobe Photoshop, Zoom, and Skype.
• She can start immediately.
• She is amenable to working in any shift, preferably part-time. 

Predictive Index Behavioral Profile - Specialist

Strongest Behaviors

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.

Behavioral Summary

Marry Anne is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

With experience and/or training, Marry Anne will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Marry Anne is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

• Kath is an SEO professional with more than 4 years of relevant experience. She holds a degree in Hospitality Management but decided to pursue a career in marketing. She had her very first client in March 2021 where she was an NFT Graphic Artist. Concurrently, she got hired in a legal staffing company in the US as an SEO Specialist. After this engagement, she was employed by an outsourcing agency and provided her SEO services to 3 clients in eCommerce, HVAC and plumbing, and training & consultancy based in the UK.
• In 4 years, Kath undeniably became well-versed with the following:
  • On-page and off-page SEO
  • Technical Optimization
  • Guest posting
  • Website building and maintenance
  • Competitor analysis
  • Running PPC ad campaigns
  • Keyword research
  • White, gray, and black hat SEO
  • Social media marketing
  • Content creation and posting to both social media and website
  • Content planning
• Some of her achievements so far are being able to rank two of her clients from 8th and 10th place to first rank in Google Search for consecutive months.
• She created content like blogs and articles for landing pages with topics about plumbing, HVAC, machinery, wigs, medical, and construction.
• For social media marketing, she used different platforms like Facebook, Instagram, X, and LinkedIn.
• She used a variety of tools and applications such as WordPress, ElementorPro, Yoast SEO, Avada, SEMRush, AHREF, Onpage.ai, ChatGPT, Canva, Photoshop, Screaming Frog, Google Ads, Google Analytics, Google Search Console, SEO Minions, Keyword Everywhere, Google Document, ClickUp, Asana, Trello, Monday.com, Boxer, Slack, MS Teams, Hubstaff, Shopify, and Google Trends. She does not have prior experience using Go HighLevel but is excited to learn.
• She can start immediately.
• She is amenable to working on any shift, whether part-time or full-time.